Management Information System

Role of e-Business in Business
1. E-business as the use of Internet technologies to

work and empower business processes, electronic
commerce and enterprise collaboration within a
company and with its customers, suppliers and
other business stakeholders.
2. E-business can be more generally considered an
online exchange of value.
3. Any online exchange of information, money,
resources, services, or any combination there of,
falls under the e-business umbrella.
4. Internet and Internet like N/Ws:
Inside the enterprise(intranets) and between an
enterprise and its trading partners(extranets) have
become the primary IT infrastructure that support
the e-business applications of many companies

5. Companies relies on e-business applications to
a. Re-engineer internal business processes.
b. Implement electronic commerce system with their
customers and suppliers.
c. promote enterprise collaboration among business
teams and workgroups.
Enterprise Collaboration Systems
Involve the use of s/w tools to support
communication, co-ordination and collaboration
among the members of networked teams and
workgroups.
A business may use Intranets, the Internet, extranets
and other n/ws to implement such systems.
Eg. Employers and external consultants may form a
virtual team that uses a corporate intranet and the
Internet for electronic mail, videoconferencing,
electronic discussion groups and web pages of work-
in-progress information to collaborate on business
projects.
Electronic Commerce
It is the buying and selling and marketing and servicing of
products, services and information over a variety of
computer n/ws.
Many business use the Internet, intranets, extranets and
other n/ws.
This might include everything from advertising, sales and
customer support on the www to Internet Security and
payment mechanism that ensure completion of delivery
and payment processes.
Ecommerce system include Internet website for online
sales, extranet access of inventory database by large
customers and the use of corporate intranets by sales
representatives to access customers records for customer
relationship ,management.
Types of Information System
1. Operation support System:
Information system have always been needed to process
data generated by and used in business operations.
Such operation support system produce a variety of
information products for internal and external use.
The role of a business firms operation support systems is
to efficiently process business transactions, control
industrial processes, support enterprise communications
and collaboration and update corporate database.

1.1 Transaction Processing System
Process data resulting from business transactions, update
operational databases and produce business documents.
eg. Sales and inventory processing and Accounting system.
1.2 Process Control System:
Monitor and control industrial(physical) processes.
Eg. Petroleum refining, power generation and steel
production systems.
1.3 Enterprise Collaboration Systems:
Support team , workgroup and enterprise communications
and collaborations.
Eg. Email, chat and videoconferencing groupware systems.

2. Management Support System
When information system applications focus on providing
information and support for effective decision making
by managers, they are called Management Support
System
a) MIS: It provides information in the form of prespecified reports
and display to support business making. Eg. Sales analysis,
production performance and cost trend reporting systems.

b) Decision Support Systems: Provide interactive adhoc support
for the decision-making processes of managers and other
business professionals. Eg. Product pricing, profitability for
ecasting and risk analysis system.

c) Executive information Systems: Provide critical information
from MIS, DSS and other sources tailored to the information
needs of executives.
eg. Systems for easy access to analyses of business
performance, actions of competitors and economic
developments to support strategic planning.

Other categories of Information Systems
1. Expert Systems: Knowledge based systems that
provide expert advice and act as expert consultants
to users.
Eg. Credit application advisor, process monitor and
diagnostic maintenance systems.
2. Knowledge Management Systems: knowledge based
systems that support the creation, organization and
dissemination of business knowledge within the
enterprise.
Eg. Internal access to best business practices, sales
proposal strategies and customer problem resolution
systems.

3. Strategic information Systems: Support operations or
management processes that provide a firm with
strategic products, services and capabilities for
competitive advantage.
Eg. Online stock trading, shipment tracking and e-
commerce web systems.

4. Functional Business Systems: Support a variety of
operational and managerial applications of basic
business functions of a company.
Eg. Information systems that support applications in
accounting, finance, marketing, operations
management and human resource management.
The IS Functions
1. A major functional area of business equally as
important to business success as the functions of
accounting, finance, operations management,
marketing and human resources management.
2. An important contributor to operational efficiency,
employee productivity, morale , customer service and
satisfaction.
3. A major source of information and support needed to
promote effective decision making by managers and
business professionals.
4. A vital ingredient in developing competitive products
and services that give an organization a strategic
advantage in the global marketplace.
5. A dynamic, rewarding and challenging career
opportunities for millions of men and women.

6. A key component of the resources, infrastructure and
capabilities of today's networked business enterprises.

Management Information System

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Role of e-Business in Business

1. E-business as the use of Internet technologies to

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