Export Management
Export Management
Export Management
Mariam Zahid
Anum Khan
Saba Sheikh
Saim Ashfaq
Azadar Hussain
Abdul Razzaq
Abdul Razzaq
Domestic Marketing
A domestic market is a financial market. Its trades are
aimed toward a single market. A domestic market is also
referred to as domestic trading. In domestic trading, a
firm faces only one set of competitive, economic, and
market issues and essentially must deal with only one
set of customers, although the company may have
several segments in a market.
Differences:
- International markets have greater growth
potential
- Some tasks associated with international
marketing not included (or less intense )
than in domestic marketing (e.g., cultural
research, political factors, exchange rates,
trade laws, long distance distribution.)
Importance of IM
International expansion helps firm:
Keep pace with competition
Reach a larger market (e.g. US with
25% of worldwide products/services)
Reap higher profits
Prolong the lifecycle of their
products
Also an option for small and medium
sized companies
Ethnocentric
Policentric
Regiocentric
Geocentric
ERPG Model
Ethnocentric: everything is centered
on the domestic market.
Polycentric: several important foreign
markets exist.
Regiocentric: the market is composed
of several large economic regions.
Geocentric: the world is one large
global market.
Ethnocentric Orientation
Guided by domestic market extension concept
Domestic strategies, techniques, and personnel are
perceived as superior.
International markets are secondary, regarded primarily as
outlets for surplus domestic production.
International marketing plans are developed in-house by
the international
division.
E.g. Disney resort in France: Disneyland Resort Paris had
to adapt it to local preferences: European fairy tales, food,
and dress code for staff.
Polycentric Orientation
Guided by the multi-domestic marketing concept
Focuses on the importance and uniqueness of each
international market
Firms establish independent businesses in each target
country.
Fully decentralized, minimal coordination with
headquarters
Marketing strategies are specific to each country.
Outcomes:
No economies of scale
Duplicated functions
Higher final product costs
Regiocentric Orientation
Guided by the global marketing concept
World regions that share economic, political, and/or
cultural traits are perceived as distinct markets. (e.g.
EU, NAFTA*)
Divisions are organized based on location.
Regional offices coordinate marketing activities.
Geocentric Orientation
Guided by the global marketing concept
Marketing strategies aimed at market segments,
rather than geographic locations
Maximizes efficiencies worldwide and provides
standardized product or service throughout the world
E.g. McDonalds
Obstacles to Internationalization
within the company
Finances
Psychological:
unknown
environment
Self-Reference
Criterion
outside
Government
Barriers
Barriers imposed
by International
Competition
Self-Reference Criterion
Conscious and unconscious reference to own national
culture while operating in the host country. (e.g. eye
contact US-Japan)
To counter the impact of the self-reference criterion,
the corporation must select appropriate personnel for
international assignments and engage in sensitivity
training.
Government Barriers
Restriction placed on foreign corporations by imposing
tariffs, import quotas and other limitations, such as
restrictive import license awards.
Azadar hussain
International Strategic
Marketing Planning
International Segmentation
The process of identifying countries and/or consumers that
are similar with regard to key traits, such as product-related
needs and wants, that would respond to a product and
related marketing mix.
Must be performed at country (macro segmentation) level
AND at the consumer level (micro segmentation).
competitors,
new entrants,
substitutes,
Macro environment
Geographical
economic
Political
Legal
Technological
Cultural
Mariam Zahid
Expansion Strategies
and Entry
External factors
Target country
environmental
factors
Target country
production
factors
Home country
factors
Entry mode
decision
Internal factors
Company product
factors
Company resource
and commitment
factors
Control/Risk
Low
Indirect
Export
High
Direct
Export
in home country
Subsidiary
in host country
Direct Exporting
Firm handles its exporting function usually using its own inhouse export department.
Provides more control over the marketing mix than indirect
exporting.
Involves the use of middlemen such as:
Freight forwarders
Shipping lines
Insurers
Internet boosted this
Merchant middlemen
kind of entry mode
Retailers
Other marketing service providers, such as consultants,
researchers and advertising companies
Indirect Exporting
Company uses home country intermediaries who, in turn,
sell product overseas.
Lowest risk - Lowest control
Often first step to a greater involvement
Companies can use cooperative exporting
using the distribution system of exporters with
established systems for selling abroad who agree to
handle the export function of a non-competing
company on a contractual basis.
Licensing
An international entry mode that involves a licensor, who
shares brand name, technology, and know-how with a
licensee in return for royalties.
Licensor:
A book published in the U.S. and
its licensed Chinese reprint (for
Offers know-how
sale in Mainland China only)
Shares technology
Allows for the use of its brand name
Licensee:
Pays royalties for the rights to use licensors technology,
know-how, and brand name
Licensing
Advantages:
Lower-risk entry mode (specially Licensing without the name
Limits exposure to economic, financial, and political instability
Permits the company access to markets that may be closed or
that may have high entry barriers.
Disadvantages:
Can produce a new competitor: the licensee
Can be problematic if licensee cannot guarantee qualityit
affects the brands overall reputation
Franchising
Franchising refers to the methods of practicing and using
another person's philosophy of business. Primary
international entry mode in the service industry.
Franchisor:
Gives franchisee right to use brand name, trademarks
and business know-how in return for royalties.
Franchisee:
Pays royalties for the right to use the
know-how, trademarks, and brand name.
Franchising
Advantages:
Franchising
Example: McDonalds
The McDonalds restaurant on the left finds that the Quick imitation
on the right has a comparable offering, including the Gant (giant) to
compete with the Big Mac. (Here in France)
Joint Venture
A corporate entity created with the participation of two companies that
share equity, capital, and labor, among others.
Preferred entry mode in developing countries, where they contribute to
developing local expertise and to the countrys balance of trade if
production is exported.
International firm provides expertise, know-how, most of the capital,
brand name reputation, trademark.
Local partner provides the labor, the infrastructure, local expertise and
relationships, and connections to the government
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Joint Venture
Advantages:
Higher control entry mode, potentially resulting in higher profits.
Joint Ownership
Consortia
Branch Offices
Branch Offices:
Outsourcing
The strategic use of outside resources to perform activities
that are usually handled by internal staff and resources.
E.g. customer service and billing.
Outsourcing grew fast and further growth us expected. The
outsourcing market its about US $100 billion.
+effective cost cutting technique
+ accessibility 24/7
Note: Many outsourcing alliances
have failed in recent years
(nearly half of them).
Saim Ashfaq
The macroenvironment
Geographical environment
Political environment
Legal environment
Economic environment
Technological environment
Cultural environment
Geographical environment
Political environment
Political system
Changes of the government
Political philosophy
Possible problems with respect to the property:
- Confiscation
- Nationalisation
- Expropriation
- Domestication
Economic environment
Globalisation
Localisation
Interdependency
Internationalisation of markets, companies and
products
Diversification
Assortment of products
Technological environment
Cultural environment
What is culture?
Three modes of
defining culture:
General aspects
Enumeration
Classification
American culture
Japanese culture
Saba sheikh
Productvariety,quality,design,features,
brandname,packaging,sizes,services,
warranties,returns
Price
Listprice,discounts,paymentperiod,credit
terms
Promotion
Salespromotion,advertising,salesforce,
publicrelations,directmarketing
Place
Channels(direct,indirect,exclusive,selective,
intensive),coverage,assortments,locations,
inventory,logistics,transport
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Advantages (contd.):
Effective in meeting the needs of global consumers (same
usage of media (internet, music), international travel)
Effective in meeting consumer needs of higher quality and
lower price.
Facilitated by international travel
Disadvantage:
Cannot meet the needs of all target consumers.
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In India, McDonalds serves chicken, fish, and vegetable burgers, and the
Maharaja Mactwo all-mutton patties, special sauce, lettuce, cheese,
pickles, onions, on a sesame-seed bun.
Factors encouraging
adaptation
Differing use conditions
Differing consumer
behavior patterns
Local competition
True to the marketing
concept
Product
Product usually controlled by the
exporter.
However, localization often required:
measures, etc
Early
Maturity:
Late
Maturity
Decline
International Corp.
IC manufactures
product in developed
countries; exports to
developing countries
IC moves
production to
developing
country; begins
importing to
home country
Developing
country
competitor
exports product
to IC home
country;
competes
with IC
imports
Developing country
markets remain valuable
target Markets for IC;
IC home
country market Is
diminishing
Sales
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Time
85
Product mix/portfolio
The total number of products that a company offers its target
markets.
Product line
All the brands the company offers in one product category.
Product length
Total number of brands in the product mix.
Product width
Total number of product lines the company offers to its target
international consumers.
Product depth
Total number of different offerings in a product line.
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Branding Policies
Three choices of branding:
Manufacturer vs. Private Brands
Individual vs. Family Brands
Trademarks
Global brands are a key way of creating consistency and impact.
May be completely standardized or some elements of the
product may be adapted to local conditions.
Packaging Considerations
Three major functions: protection, promotion, user
convenience.
Eye-catching appearance.
Material - What is printed on board is read particularly willingly,
while what is packaged in board sells particularly well.
Design, shape and colour The purpose of well-considered
design, creative printing and finishing is to entice the consumer
to devote attention to the pack.
Regulations.
Placement
Place(Distribution) the most important
for international business entry:
providing the product at a place which is
convenient for consumers to access
Transportation to international freight carrier,
freight, insurance, documentation, customs
clearance, local transportation, logistic
management in the market, currency risk
Place
International Distribution
Using Home-Country Middlemen
Export Management Companies:
EMC functions as an external export sales department, which represents
your product along with various other non-competitive manufacturers.
Trading Companies
International Distribution
Using Foreign-Country Middlemen
Merchant Middlemen :Merchant middleman buys and sells goods at a
profit. They undertake ownership and possession of goods and deal in their
own names. They work for profit and bear the risks of trade. Merchant
middlemen include wholesalers and retailers. In other words, the home trade of
a country consists of wholesale trade and retail trade.
Many types of agents and brokers in foreign markets, such as manufacturer's representatives
and managing agents
Country
Retailer
Format
Sales /US$
millions
U.S.
Wal-Mart
France
Carrefour
92,778
U.S.
Home Depot
DIY, Specialty
81,511
Germany
Metro
69,134
U.K.
Tesco
68,866
U.S.
Kroger
60,553
U.S.
Target
52,620
U.S.
Costco
Warehouse
51,862
U.S.
Sears
49,124
10
Germany
Schwartz
Discount, Hypermarket,
Supercenter/Superstore
45,891
312,427
Anum afzal
Promotion
Promotion success at home leads to
interest from potential importers, licensors,
joint venture partners
Local knowledge essential on initial
entries:
Integrated market communication
Trade and consumer sales promotion
Sales management
Trade shows
Salespromotion
Advertising
Promotional
Mix
Sales force
PR and
MangePublicity
ment
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Media infrastructure
Unreliable mail
Limited broadcast media
Media is not used for advertising
Translation deficienciesmeanings intended
may not be the meanings conveyed.
Illiteracy
Status of promotion
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Elements of promotion
Advertising
Sales promotion
Publicity
Direct selling
Personal selling
Involves high costs per contact.
Provides immediate feedback
on customer reaction as well as
information on markets.
Can be used for consumer
selling in low-wage markets
Advertising
Strength of source
Credibility of source
Prestige of source
Object of advertising
Brand
Product
Firm
Country
Pattern advertising
Factors to determine
What to say
What to advertise
How to say it
Rational or emotional messages
With the usage of who or what to say it
Famous or every day people or things
How to determine what to do
Sales promotion
Price reduction
Sale
Cupons
Trial
Pay for one, receive
two
Gift
Game
Sponsoring
Publicity
Cheap way of making the
people talk and write about
our offer or company
Timing is of critical
importance
Direct payment is missing
Direct selling
Direct - personal - communication
The channel is the person - who has to sell
him(her)self
Active participation is needed as the checking of
the customers understanding and acceptance is
necessary.
Pricing
Pricing : What tasks need to
be performed to get the
product from place of
manufacture to foreign
customers?
The remainder of the
marketing mix needs to be
determined in order to set
prices
Pricing
Select pricing
objective
Select pricing
method
Select final
price
Determine
demand
Estimate
costs
Analyze competitors
costs, prices, and offers
Pricing Considerations
Political
And Legal
Environment
Economic
financial
Environment
Production
Facility
Pricing
Decisions
Ability to
keep track
Competitive
Environment
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International Pricing
competitors,
new entrants,
substitutes,
Macro environment
Geographical
economic
Political
Legal
Technological
Cultural