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    Quality Assurance: Components of Quality Assurance - Tools in Quality Assurance

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    The document discusses components and tools used in quality assurance. It describes three components of quality assurance: structure evaluation which examines the setting of care; process evaluation which focuses on how care is given; and outcome evaluation which measures the end results of care. Two common models of quality assurance explained are the Donabedian model which examines structure, process and outcomes, and the PDSA (Plan, Do, Study, Act) model which is a systematic process of continual improvement. The document also outlines several tools used in quality assurance including fishbone diagrams, benchmarking to compare performance to peers, and the Pareto principle for determining primary causes.

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    Quality Assurance: Components of Quality Assurance - Tools in Quality Assurance

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    Blaise
    28 views25 pages
    The document discusses components and tools used in quality assurance. It describes three components of quality assurance: structure evaluation which examines the setting of care; process evaluation which focuses on how care is given; and outcome evaluation which measures the end results of care. Two common models of quality assurance explained are the Donabedian model which examines structure, process and outcomes, and the PDSA (Plan, Do, Study, Act) model which is a systematic process of continual improvement. The document also outlines several tools used in quality assurance including fishbone diagrams, benchmarking to compare performance to peers, and the Pareto principle for determining primary causes.

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    Master of Arts in Nursing; Trends in Nursing

    Original Title

    Quality assurance

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    The document discusses components and tools used in quality assurance. It describes three components of quality assurance: structure evaluation which examines the setting of care; process evaluation which focuses on how care is given; and outcome evaluation which measures the end results of care. Two common models of quality assurance explained are the Donabedian model which examines structure, process and outcomes, and the PDSA (Plan, Do, Study, Act) model which is a systematic process of continual improvement. The document also outlines several tools used in quality assurance including fishbone diagrams, benchmarking to compare performance to peers, and the Pareto principle for determining primary causes.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    28 views25 pages

    Quality Assurance: Components of Quality Assurance - Tools in Quality Assurance

    Uploaded by

    Blaise
    The document discusses components and tools used in quality assurance. It describes three components of quality assurance: structure evaluation which examines the setting of care; process evaluation which focuses on how care is given; and outcome evaluation which measures the end results of care. Two common models of quality assurance explained are the Donabedian model which examines structure, process and outcomes, and the PDSA (Plan, Do, Study, Act) model which is a systematic process of continual improvement. The document also outlines several tools used in quality assurance including fishbone diagrams, benchmarking to compare performance to peers, and the Pareto principle for determining primary causes.

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    of 25

    QUALITY ASSURANCE

    COMPONENTS OF QUALITY ASSURANCE TOOLS IN QUALITY ASSURANCE


    BLAISE B. NIEVE | DAVAO DOCTORS COLLEGE, MASTER OF ARTS IN NURSING

    COMPONENTS OF QUALITY ASSURANCE

    STRUCTURE EVALUATION
    Refers to the structure and management system;
    Focuses on the setting in which care is given;
    What effect does the setting have on the quality of

    care?
    Describes desirable environmental and organizational
    characteristics that influence care, such as
    equipment and staffing.

    PROCESS EVALUATION

    Refers to the actions and decisions of the nurse;


    Focuses on how the care was given;
    Is the care relevant to the clients needs? Is the

    care appropriate, complete, and timely?


    Process standards focus on the manner in which
    the nurse uses the nursing process.

    OUTCOME EVALUATION

    Designed to measure the end result of care given

    to the patient;
    Focuses on demonstrable changes in the clients
    health status as a result of nursing care;

    OUTCOME EVALUATION

    Written in terms of client responses or health

    status, just as they are for evaluation within the


    nursing process;
    How many clients undergoing hip repairs develop
    pneumonia? or How many clients who have a
    colostomy experience an infection that delays
    discharge?

    QUALITY ASSURANCE MODELS

    SYSTEMS MODEL

    SYSTEMS MODEL

    the conceptual model as a result of system

    modeling that describes and represents a system.;


    required to describe and represent all these
    multiple views.

    DONABEDIAN MODEL

    Avedis Donabedian, a physician and health

    services researcher at the University of Michigan,


    developed the original model in 1966;
    A conceptual model that provides a framework for
    examining health services and evaluating quality of
    health care;
    Structures, process, outcomes;

    DONABEDIAN MODEL

    Structure describes the context in which care is

    delivered, including hospital buildings, staff,


    financing, and equipment;
    Process denotes the transactions between patients
    and providers throughout the delivery of healthcare;
    Outcomes refers to the effects of healthcare on the
    health status of patients and populations.

    PLAN, DO, STUDY, ACT (PDSA) MODEL

    PLAN, DO, STUDY, ACT (PDSA) MODEL

    Systematic series of steps for gaining valuable

    learning and knowledge for the continual


    improvement of a product or process;
    Also known( as the Deming Wheel, or Deming
    Cycle (first introduced to Dr. Deming).

    PLAN, DO, STUDY, ACT (PDSA) MODEL

    Plan step. This involves identifying a goal or

    purpose, formulating a theory, defining success


    metrics and putting a plan into action.
    Do step. The components of the plan are
    implemented, such as making a product.

    PLAN, DO, STUDY, ACT (PDSA) MODEL

    Study step, where outcomes are monitored to test

    the validity of the plan for signs of progress and


    success, or problems and areas for improvement.
    Act step closes the cycle, integrating the learning
    generated by the entire process, which can be
    used to adjust the goal, change methods or even
    reformulate a theory altogether.

    PLAN, DO, STUDY, ACT (PDSA) MODEL

    These four steps are repeated over and over as

    part of a never-ending cycle of continual


    improvement.

    TOOLS IN QUALITY ASSURANCE

    FISHBONE/ISHIKAWA DIAGRAM

    FISHBONE/ISHIKAWA DIAGRAM

    BENCHMARKING

    COMPARING SERVICES to the best performing

    group;
    A measurement of the quality of an organization's
    policies, products, programs, strategies, etc., and
    their comparison with standard measurements, or
    similar measurements of its peers;

    BENCHMARKING

    (1) to determine what and where improvements

    are called for,


    (2) to analyze how other organizations achieve
    their high performance levels, and
    (3) to use this information to improve performance.

    PARETO PRINCIPLE

    states that, for many events, roughly 80% of the

    effects come from 20% of the causes;


    a bar graph that displays categories of data into
    descending order to determine the root/primary
    cause.

    PARETO PRINCIPLE

    END OF REPORT

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