Organizational Behaviour
Organizational Behaviour
Organizational Behaviour
by Individuals
and Groups
Chapter 10
Organizational
Behavior
Nelson & Quick, 6th edition
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of Cengage Learning
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Group vs Team
• Group is defined as • a group of people with
two or more complementary skills
individuals, interacting who are committed to
and interdependent, a common mission,
who have come performance goals,
together to achieve and approach for
particular objectives. which they hold
themselves mutually
accountable-e.g-CFT
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The Decision-Making Process
Gather feedback
Follow up
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Models of Decision-Making
Effective Decision - a timely decision that
meets a desired objective and is acceptable to
those individuals affected by it
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Bounded Rationality Model
Bounded Rationality - a theory that suggests that
there are limits upon how rational a decision maker can
actually be .If decision factors do not include humans,
the probability of rationality increases.
Satisfice – to select the first
alternative that is “good
enough,” because the costs Managers suggest
in time and effort are too the first satisfactory
great to optimize-best alternative
college(Herustics )
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Bounded Rationality Model
Managers recognize that their conception
of the world is simple
Managers are comfortable making
decisions without determining all the
alternatives
Heuristics – shortcuts
in decision making that Managers make
save mental activity- decisions by rules
rule of thumb-save of thumb or
time& mental activity heuristics
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Solutions
Garbage Can
Model Problems Choice
opportunities
Participants
Individual’s Individual’s
Cognitive
Perceiving + Sensing = Style
Style Style
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Cognitive Style
Jungian theory
offers a way of
understanding
and appreciating
differences
among
individuals.
What impact
Can it be will it have
analyzed on those
objectively? Thinking Feeling involved?
SOURCE: Excerpted from Type Talk at Work by Otto Kroeger and Janet M. Thuesen, 1992, Copyright ©2009
Delacorte Press. Reprinted by permission Otto Kroeger Associates. South-Western, a division
of Cengage Learning
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Two Brains, Two Cognitive Styles
Left Hemisphere Right Hemisphere
Verbal Nonverbal, visuospatial
Sequential, Simultaneous, spatial,
temporal, digital analogical
Logical, analytic Gestalt, synthetic
Rational Intuitive
Western thought Eastern thought
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Four Stages of
the Creative Process
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Influences on Creativity
Individual examples Organizational
– Cognitive Processes examples
• Divergent thinking – Autonomous
• Associational abilities feelings
• Unconscious processes – Diverse team skills
– Quality, supportive
– Personality Factors relationships with
• Intellectual, artistic values supervisors
• Breadth of interests – Flexible organization
• High energy structure
• Self-confidence – Participative
decision making
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Four Types of Creativity
Creativity Presented or Internal or External
Type Discovered Trigger
You respond to Because it is
Responsive
problems expected of you
You respond to Because you want
Contributory
problems to be creative
You discover Because it is
Expected
problems expected of you
You discover Because you want
Proactive
problems to be creative
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Participation in Decision Making
Dialectical Devil’s
Inquiry Advocacy
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Diversity and Culture
in Decision Making
• Racially dissimilar groups
– More open information sharing
– Dissenting perspectives encouraged
– Better decision making
• Functionally dissimilar groups $
Agent-based modeling
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Ethics Check
Is it legal?
– Does it violate law
– Does it violate company policy
Is it balanced?
– Is it fair to all
– Does it promote win-win relationships