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    Total Quality Management: Introduction To TQM by Abdulla Jassim Abdulla

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    Gangadhar Mamadapur
    Total Quality Management (TQM) focuses on customer satisfaction, continuous improvement, and teamwork. It involves empowering employees and using scientific tools and methods. The key elements are customer focus, a scientific approach, teamwork, and continuous improvement as depicted in the Joiner Triangle. TQM aims to utilize everyone's knowledge and shift away from internal competition by involving suppliers and customers to continuously improve processes and organizational structure.

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    Total Quality Management: Introduction To TQM by Abdulla Jassim Abdulla

    Uploaded by

    Gangadhar Mamadapur
    28 views10 pages
    Total Quality Management (TQM) focuses on customer satisfaction, continuous improvement, and teamwork. It involves empowering employees and using scientific tools and methods. The key elements are customer focus, a scientific approach, teamwork, and continuous improvement as depicted in the Joiner Triangle. TQM aims to utilize everyone's knowledge and shift away from internal competition by involving suppliers and customers to continuously improve processes and organizational structure.

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    Total Quality Management (TQM) focuses on customer satisfaction, continuous improvement, and teamwork. It involves empowering employees and using scientific tools and methods. The key elements are customer focus, a scientific approach, teamwork, and continuous improvement as depicted in the Joiner Triangle. TQM aims to utilize everyone's knowledge and shift away from internal competition by involving suppliers and customers to continuously improve processes and organizational structure.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    28 views10 pages

    Total Quality Management: Introduction To TQM by Abdulla Jassim Abdulla

    Uploaded by

    Gangadhar Mamadapur
    Total Quality Management (TQM) focuses on customer satisfaction, continuous improvement, and teamwork. It involves empowering employees and using scientific tools and methods. The key elements are customer focus, a scientific approach, teamwork, and continuous improvement as depicted in the Joiner Triangle. TQM aims to utilize everyone's knowledge and shift away from internal competition by involving suppliers and customers to continuously improve processes and organizational structure.

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    © All Rights Reserved
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    Download as ppt, pdf, or txt
    of 10

    Total Quality Management

    Introduction to TQM
    By
    Abdulla Jassim Abdulla
    Basics of TQM
    Involvement and Empowerment
    Teamwork
    Scientific Tools
    Commitment
    Training andEducation
    Customer focus
    Joiner Triangle
     Summary of the basics
    of TQM CONTINUOUS
    IMPROVEMENT

    CUSTOMER
    FOCUS

    SCIENTIFIC TEAMWORK
    APPROACH
    Customer Focus
    Survival of any organization is dependent on
    customers.
    Customer Satisfaction.

    External Customers:
    Internal Customers:
    Continuous Improvement
    Requirement for competitiveness.
    Focus on process & structure rather than results.

    Structure Process Outcome

    Strategy Support & ‘Carrot &


    & Design Stimulate Stick’
    Teamwork
    Utilizing everyone’s knowledge
    Shift away from Internal competition.
    Involve suppliers as well as customers.
    Old theories: F.W. Taylor
    Scientific Approach
    7 basic tools of quality.
    Statistical Tools.
    Analytical approach.
    Improvement Methodology (FOCUS)
    Change Methodology (PDSA)
    Methodology
    • F find a process to improve  P Plan the change
    • O organize an improvement  D Do or implement the change
    effort.
     C check the results
    • C clarify the current process.
     A act upon the data to
    • U Understand process variation reinforce or modify the change
    • S select improvement strategies
    What is Quality?
    Definitions

    Qualitative

    Quantitative
    Why is Quality important?
    Physical Outcomes

    Service outcomes

    Cost outcomes

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