Introduction To Management Information Systems
Introduction To Management Information Systems
Introduction To Management Information Systems
Management Information
Systems
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Management Information
Systems
► Management Information System
(MIS) is a computer-based system that
makes information available to users with
similar needs.
Report-writing software produces both
periodic and special reports.
Mathematical models produces information
as a simulation of the firm’s operations.
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Figure 1.8 A MIS Model
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Management Information Systems
(Cont’d)
► Information provided by MIS describes the
firm or one of its major systems.
What has happened in the past.
What is happening now.
What is likely to happen in the future.
► Interorganizational information
system (IOS)–is formed when a firm
interacts with others, such as suppliers.
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Virtual Office Systems
► Office automation-use of electronics to
facilitate communication.
► Personal productivity systems-use
technology to self-manage clerical tasks
such as calendars, address books, etc.
► Virtual office-performing office activities
independent of a particular physical
location.
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Decision Support Systems
► Decision Support System (DSS)–assists
management in solving a problem.
► Groupware–group-oriented software.
► Group decision support system (GDSS)
combines groupware and the DSS.
► Artificial intelligence (AI)–the science of
providing computers with human
intelligence.
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Figure 1.9 A DSS Model
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Enterprise Resource Planning
Systems
► Enterprise Resource Planning System
(ERP) is a computer-based system that
enables the management of all of the firm’s
resources on an organization-wide basis.
Y2K complaint
SAP–ERP Provider
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Information System Users
► First
users were clerical users on TPSs.
► MISs added problem-solvers as users.
► Managerial Levels
Strategic planning level
Management control level
Operational control level
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Figure 1.10 Management Levels
Can Influence Both the Source and Presentation
Form of Information
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Figure 1.11 Managers
Can Be Found on All Business Areas of the Firm
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Figure 1.12 Management Level May
Influence the Relative Emphasis on the
Management Function
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Problem Solving and Decision
Making
► Problem– condition or event that is
harmful or potentially harmful to a firm or
that is beneficial or potentially beneficial.
► Solution–outcome of the problem-solving
activity.
► Decision–a particular selected course of
action.
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Problem-Solving Phases
► The four phases are:
► Intelligence activity. Search the
environment for conditions calling for a
solution.
► Design activity. Invent, develop, and
analyze possible courses of action.
► Choice activity. Select a particular course
of action from those available.
► Review activity. Assess past choices.
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Figure 1.13 Information Supports
Each Problem-Solving Phase
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The Future of Information
Technology
► Reduced cost and increased power of both
computers and communications.
► Computers and communications are
converging, i.e., cell phones with browsers.
► Future computing will be low cost, small in
size, mobile, and connected.
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