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    Taking Simple Phone Message

    Uploaded by

    luckies luck
    Thank you for calling. I'll be sure to pass along the message. Have a good day. Mr. Smith: You too, thanks. Goodbye.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Taking Simple Phone Message

    Uploaded by

    luckies luck
    57 views15 pages
    Thank you for calling. I'll be sure to pass along the message. Have a good day. Mr. Smith: You too, thanks. Goodbye.

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    422252748-Taking-Simple-Phone-Message.pptx

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    Thank you for calling. I'll be sure to pass along the message. Have a good day. Mr. Smith: You too, thanks. Goodbye.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    57 views15 pages

    Taking Simple Phone Message

    Uploaded by

    luckies luck
    Thank you for calling. I'll be sure to pass along the message. Have a good day. Mr. Smith: You too, thanks. Goodbye.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 15

    BASIC COMPETENCIES

    3.15 Apply social


    functions, text structure and
    lexico-grammatical feature
    of taking simple phone
    messages text.

    4.15 Rewrite simple text


    messages via telephone in
    regard to the social
    functions, text structure and
    lexico-grammatical feature.
    INDICATOR
    KNOWLEDGE

    Identify social Distinguish social


    functions, text

    SKILL
    functions, text
    structures and structures and
    lexico-grammatical
    lexico- featurefrom various
    grammatical expressions in
    feature in simple simple text
    text messages via messages via
    telephone telephone
    Communicate Compile oral
    orally and in and written
    writing about texts in the form
    simple of simple
    messages via messages by
    telephone telephone
    LEARNING
    OBJECTIVES

    Students are able to apply


    expressions about asking and giving
    information related to simple
    messages by telephone in the form
    of simple oral and written texts,
    taking into account social functions,
    text structures, and linguistic
    elements, correctly and in context.
    To ask for and give
    information in simple
    messages by telephone
    to develop interpersonal
    communication with
    others
    The social function
    The generic structure

    Could I leave a
    Any message?
    message, please?
    The language feature

    Vocabulary: related
    to the topic

    Grammar:
    Modal Simple Indirect
    auxiliary Present speech

    Clear, neat and precise


    spelling and punctuation

    Speech, word pressure,


    intonation, when presented
    verbally
    Taking and
    Leaving a
    Message
    How may I be of assistance?

    Taking
    a Message I’m afraid the line is engaged/busy.

    I’m afraid he/she is in a meeting/not


    available at the moment.

    I'm sorry, he/she's out of the office


    today.

    Can I put you on hold?

    Can I take a message?

    Would you like to leave a message?

    Could you give me your number,


    please?

    I'll make sure he/she gets the


    message.
    May I speak with Mr. Clarke,
    please?

    I would like to speak with Mr.


    Clarke, please.

    When do you expect him/her


    Leaving a back in the office?
    Message
    I need to speak with him/her
    on an urgent matter.

    May I leave a message?


    Handling Guest
    Beginning

    Handling

    Ending
    In the beginning

    Formal
    ●
    Hello, it’s Nanda from Jaya Nusantara

    ●
    Teknik. May I help you?
    Good morning/afternoon. Nanda from
    Informal
    Jaya Nusantara Teknik. What can I do • Hello, It’s Nanda, Who is this?
    for you? • Hello, It’s Nanda, Is it Ari?
    • Hello, It’s Nanda, Is Ari there?
    • Hello, Nanda speaking?
    In the handling Telephone Calls

    Andy speaking. Can I help you?


    Who’s calling, please?
    This is Rudy from Indonesia
    Can I leave message?
    I am sorry, the line is busy.
    Can I have your number?
    Just a moment please.
    InInthe
    theend
    end

    Bye. May I call your


    letter?

    Yes, sure. Bye.

    Sure.Bye.
    Nice talking to you

    Thank you for calling


    Good morning, this is Happy Marketing. How may I
    be of assistance?
    Dialogue
    I would like to speak with Mr. Clarke, please.
    Practice
    May I ask who's calling?

    This is Mr. Smith from the ACE Solutions company.


    Mr. Smith is calling
    Mr. Smith, I'm afraid the line is engaged at the moment. to inform Mr. Clarke
    Can I put you on hold? of something
    I'm afraid I have to go now, and I really needed
    important.
    to talk to him on an urgent matter...
    Would you like to leave a message, then?
    That would be great. Please tell him that we revised the terms of the
    contract and that we sent the document 2 days ago through e-mail.
    He needs to check it as soon as possible and then get back to us. If he
    did not receive the e-mail, please tell him to call my secretary and she
    will re-send it.

    Duly noted, Mr. Smith. Could you give me that phone number, please?

    Yes, it’s 043-865-4821.

    Thank you very much, Mr. Smith. I will make sure Mr. Clarke gets your
    message as soon as possible.

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