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Discovering Hospitality and Tourism, 2nd Ed

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Alternative Types of Commercial

Foodservice Operations

Discovering Hospitality and Tourism, 2nd Ed.


Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 14.1
Unique Features of Family-
Service Restaurants

• A significant emphasis on comfort foods


rather than on themes
• Child-friendly, with many high or booster
chairs, several kids’ menus or menu items,
and pre-meal games
• Relatively fast table service
• A relatively extensive menu with lower
prices than midscale restaurants

Discovering Hospitality and Tourism, 2nd Ed.


Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 14.2
More Unique Features of
Family-Service Restaurants
• California-style menus that feature breakfast,
lunch, and dinner items during the entire time
that the restaurant is open
• A de-emphasis on the sale of alcoholic
beverages
• Sit-down counter spaces: Many properties
provide stools at a counter in addition to chairs
at tables
• Long hours of operation: Many properties are
open from early morning to late at night; some
are open 24 hours daily

Discovering Hospitality and Tourism, 2nd Ed.


Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 14.3
Who Visits Family-Service
Restaurants?
• Travelers who desire menu items other than those
offered by quick-service restaurants
• Families with children
• Guests who prefer to dine in an alcoholic-free
environment
• Persons desiring foodservices when many
properties are closed
• Elderly and other persons on a budget and/or who
desire “homestyle” food
• Community/civic service groups who desire
foodservice as part of their meeting agenda

Discovering Hospitality and Tourism, 2nd Ed.


Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 14.4
Organization Chart for a Family-
Service Buffet Restaurant

Discovering Hospitality and Tourism, 2nd Ed.


Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 14.5
Organization Chart for a Family-
Service Table-Service Operation

Discovering Hospitality and Tourism, 2nd Ed.


Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 14.6
Guest-Related Advantages of
Buffets
• Flexibility. They can select the items and the amount
of each item that they desire to eat.
• Value. Guests believe they receive a bargain when,
regardless of how much they take, the price is the
same.
• Unlimited food. All items displayed are available for
guest selection and appear to be available in
limitless amounts.
• Speed and convenience. There is no production
waiting period as occurs when guests place orders
with servers.

Discovering Hospitality and Tourism, 2nd Ed.


Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 14.7
Tactics for Managing Buffet
Food Costs
• Forecast guest counts accurately to
estimate production needs
• Have the philosophy that food costs can be
controlled
• “Learn from the garbage can”
• Analyze/improve the menu
• Use basic food preparation/service tactics

Discovering Hospitality and Tourism, 2nd Ed.


Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 14.8

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