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Domino's Pizza: The Global Leader in Pizza Delivery

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Domino's started as a small pizzeria and grew to become a global leader in pizza delivery through strategic investments in technology, marketing, and franchising.

Domino's started as a small pizzeria called Dominick's owned by two brothers. It later became Domino's Pizza and focused on delivery. It expanded across the US and globally through franchising.

In 2009, Domino's completely changed its pizza recipe amid criticism. It also invested heavily in technology like mobile ordering and pizza tracking. This led to a successful turnaround.

Domino’s Pizza

The global leader in pizza delivery

By : Iva Yarmova 18114178


Content:
 1. History of the company
 2. Strategy for success
 3. Business model and strategic
investments
 4. The benefits of franchising
 5. Organizational structure
 6. Domino’s marketing automation
strategy
 7. Conclusion
Company background
The story of Domino’s Pizza all started with two brothers
named James and Tom Monaghan who brought a small
Michigan Pizzeria named Dominick’s. The pizzeria was
initially run by the both of them until James decided to
sell his share to his brother. Tom later purchased 2 more
diners. The restaurant became “Domino’s” in 1965.
Strategy for sucess
For the majority of their existence, Domino’s offered only two sizes
of pizza, 11 toppings, and one soft drink: cola. They also only
offered pizza on a delivery or carry-out basis. They believed the
simplicity of their menu resulted in higher-quality products and
more efficient business. The original Domino’s building was too
small for sit-down dining. Instead, Tom Monaghan hired local laid-
off factory workers to deliver pizzas around town.
Business model and
strategic investments
One of the main reasons they did so well over the past decade has been
the alignment of their business and their business model. In 2009,
Domino’s made a number of decisions to align their strategy to their
business model.
Amid a slew of criticisms including claims that their crust tasted like
cardboard, Domino’s completely did away with their old pizza recipe.
After a long period of decline, 2009 and beyond saw the chain
experience a successful pizza renaissance with a brand new taste.
Investing in technology
They were the first to both offer mobile ordering and to build a Pizza
Tracker on their website, a concept that delivery startups have since
copied. This not only helped them with ordering and logistics, but
also helped them build a strong digital brand in which they interact
directly with consumers.
Franchise business model
Unlike an old-fashioned franchise model, Domino’s controls
the supply chain on top of its franchising operations, which
encourages a more cohesive economic tie between the
franchisor and its franchisees. Domino’s Pizza brings the
restaurant franchise model to the next level one store offering
two businesses (delivery and carryout) with low initial capital
expenditures, smaller space requirements and same-store-sales
growth potential.
Domino’s organizational
structure
Domino’s much like the other companies of
similar structure is hierarchically based. There are
several types of jobs available in the company,
from the top rank hierarchy to a number of
smaller jobs in the outlets and stores. Currently
the operating CEO is Richard Allison. He began
as Domino's chief executive officer in July 2018,
previously serving as president of Domino's
International since 2014.
Domino’s marketing
strategy
The company upheaved its entire philosophy and underwent a rapid
digital transformation, hiring tech staff like developers and digital
marketers to drive food delivery into the tech space. Domino's was a fast-
food retailer no more, and instead became "an e-commerce company that
happens to sell pizza.“ Although Domino's are better known for some of
their crazier stunts in the marketing industry (like drone-delivering pizzas
or the autonomous pizza bot ), they are also consistently driving
promotions and growth via SMS, email and digital advertising channels.
Domino’s success story
Domino’s is now enjoying the fruits of their labor because of the
company’s farsightedness to adjust for delivery, set up stores in low-price
and route-enhanced sales sites, and make a digital brand and app that
really works. Know-how marketing, innovative tech and creative ordering
methods made Domino's outperform its pizza peers.
Thank you for the
attention!

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