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    This document proposes implementing an emergency department self-check-in kiosk and remote check-in system to address issues with the current inefficient paper-based check-in process. The current process results in errors, wasted resources, and long wait times. The proposed solution involves installing check-in kiosks, implementing a web-based check-in system, and allowing remote check-in via devices. This is expected to improve accuracy, efficiency, and patient satisfaction while reducing costs over time. An implementation plan and costs are provided, with a recommendation to purchase three kiosks and evaluate the results after six months.

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    This document proposes implementing an emergency department self-check-in kiosk and remote check-in system to address issues with the current inefficient paper-based check-in process. The current process results in errors, wasted resources, and long wait times. The proposed solution involves installing check-in kiosks, implementing a web-based check-in system, and allowing remote check-in via devices. This is expected to improve accuracy, efficiency, and patient satisfaction while reducing costs over time. An implementation plan and costs are provided, with a recommendation to purchase three kiosks and evaluate the results after six months.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    70 views15 pages

    Final Group Presentation

    Uploaded by

    api-543686548
    This document proposes implementing an emergency department self-check-in kiosk and remote check-in system to address issues with the current inefficient paper-based check-in process. The current process results in errors, wasted resources, and long wait times. The proposed solution involves installing check-in kiosks, implementing a web-based check-in system, and allowing remote check-in via devices. This is expected to improve accuracy, efficiency, and patient satisfaction while reducing costs over time. An implementation plan and costs are provided, with a recommendation to purchase three kiosks and evaluate the results after six months.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 15

    Emergency

    Department Self
    Check-In Kiosk and
    Remote Check-In
    Presented by: Terry Vincent, Kerry
    Stack, Paul Spears, Christopher
    Manaois, and Aubrey Halili
    Problem Statement

    • ED check-in is inefficient

    • Multiple points of error

    • Long wait times

    • All adds up to losing business and money


    Goal and Objective
    • Our goal is to solve these issues by implementing a piece of easy-to-use
    technology
    • Over a 6 month period of time
    • Install self check-in kiosks

    • Train staff

    • Decrease number of mistakes made due to inefficient check in processes


    The PROBLEM: Patients Check In the ED
    Using Paper...
    … This makes it VERY Prone for ERRORS to Occur

    Patient Information Entry Waste of Resources


    Today’s Situation
    Our Solution
    Patient Self Check-In Kiosks Patient Remote Check-In
    - Convenient for the Patient
    - Ensures Patient Data Accuracy
    and Consistency
    - Avoids Waiting Clusters
    - Increased Patient Satisfaction

    - Ensures Patient Data Accuracy


    and Consistency
    - Eliminates Waste of Resources
    - Avoids Waiting Line Clusters
    - Increases Patient Satisfaction
    Our View...
    Hardware Needed
    32” Slanted Touch Screen Digital Kiosk

    Free standing

    WiFi -Enabled

    USB port easy access

    Remote Control Included

    Durable - each monitor features a tempered glass faceplate and metal


    housing which makes this device good for a high traffic area.

    Place 3 kiosks in the ED Lobby

    1 kiosk = $1,900
    https://www.displays2go.com/P-41312/Horizontal-Touch-Screen-Display-Floor-Stand-WiFi-Ena
    bled?utm_source=Displays2go&utm_medium=email.ecomm&utm_campaign=Product%20%7
    C%20Share%20Product
    ED Self and Remote Check-In System
    ❖ To fix these issues: Installation of a web based system will allow the user to self check-in via a free
    standing Kiosk and use their personal handheld devices or tablets.

    ❖ PatientTrak solution is offered via a subscription based “Software as a Service (SaaS)”

    ❖ EMR/EHR/HL7

    ❖ Compatible to:

    ❖ Kiosk/Tablet/Handheld Device web check-in


    ED Self and Remote Check-In System

    ❖ Patient Tracking System

    ❖ Patient Engagement

    ❖Increase Revenue and $ave Money


    ❖ Lean Healthcare Initiatives
    ED Self and Remote Check-In System

    Pros Cons

    1. Eliminates manual data gathering 1. Not a bed management


    system

    2. Eliminates paper sign-in sheets 2. Not a patient tracking system

    3. HIPAA compliance challenges

    4. Multi-facility usage and Scalable

    5. Supports up to 1000+ users


    ED Self and Remote Check-In System
    Costs

    $795.00/month

    $9,540.00/annually
    Recommendation
    • Accept the project team’s proposal to purchase three digital kiosks for
    self check-in.
    • First year costs will be $15,240.00 with hardware and SaaS subscription
    for 1,000 users.
    • Labor hours from triage staff at check-in and correcting records will
    recoup costs.
    • Remote check-in functionality, kiosk spacing and sanitation will further
    promote social distancing in ED.
    Six Month Follow-up Action
    • Evaluate check-in error rates before and after.
    • Evaluate customer satisfaction on discharge survey(s).
    • Determine is suitable for use in other departments.
    • Report back to Executive Committee with any other items per their
    direction.
    Questions???

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