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    Manthan

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    paddykool
    This document provides an overview of professional communication. It discusses the functions of communication including control, motivation, emotional expression, and information sharing. It then describes the communication process involving a source encoding a message that is sent through a channel and decoded by a receiver with feedback. Different communication networks like chains, wheels, and all channels are also covered. The document emphasizes that effective communication is critical for organizations and leaders to achieve goals and build relationships. It outlines various types of verbal communication including oral, written, and different methods of non-verbal communication. Key communication skills like listening, providing feedback, and effective presentations are also summarized.

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    Manthan

    Uploaded by

    paddykool
    10 views30 pages
    This document provides an overview of professional communication. It discusses the functions of communication including control, motivation, emotional expression, and information sharing. It then describes the communication process involving a source encoding a message that is sent through a channel and decoded by a receiver with feedback. Different communication networks like chains, wheels, and all channels are also covered. The document emphasizes that effective communication is critical for organizations and leaders to achieve goals and build relationships. It outlines various types of verbal communication including oral, written, and different methods of non-verbal communication. Key communication skills like listening, providing feedback, and effective presentations are also summarized.

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    This document provides an overview of professional communication. It discusses the functions of communication including control, motivation, emotional expression, and information sharing. It then describes the communication process involving a source encoding a message that is sent through a channel and decoded by a receiver with feedback. Different communication networks like chains, wheels, and all channels are also covered. The document emphasizes that effective communication is critical for organizations and leaders to achieve goals and build relationships. It outlines various types of verbal communication including oral, written, and different methods of non-verbal communication. Key communication skills like listening, providing feedback, and effective presentations are also summarized.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    10 views30 pages

    Manthan

    Uploaded by

    paddykool
    This document provides an overview of professional communication. It discusses the functions of communication including control, motivation, emotional expression, and information sharing. It then describes the communication process involving a source encoding a message that is sent through a channel and decoded by a receiver with feedback. Different communication networks like chains, wheels, and all channels are also covered. The document emphasizes that effective communication is critical for organizations and leaders to achieve goals and build relationships. It outlines various types of verbal communication including oral, written, and different methods of non-verbal communication. Key communication skills like listening, providing feedback, and effective presentations are also summarized.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 30

    PROFESSIONAL

    COMMUNICATION
    OVERVIEW

    Functions of Communication
    The Communication Process
    Communication Network
    Functions of Communication

    Control
    Motivation
    Emotional Expression
    Information
    The Communication Process

    Sourc Encodin Chann Decodin Receive


    e g el g r

    Feedback
    Communication Networks

    Chain Wheel All Channels


    Why is effective communication the
    ‘ lifeblood’ of every organization?

    Both within and outside the the


    organization, effective comminication
    -oral and written-is its lifeblood. As
    an organization is a group of people
    associated for business, political,
    professional, religious, athletic, social
    or other purposes. So, its activities
    require human being to interact, react-
    communicate.
    Why is effective communication
    important for leaders?
    Without effective communication, you will FAIL to
     Gain commitment
     Achieve goals
     Establish rapport with others
    Objectives

    Deliver successful presentations


    Prepare effective visual aids
    Consider the audience
    Level of formality
    m un ic ati on
    of C o m
    Types on t i
    m u n ic a
    • Verbal Com n ic ation
    bal C o m m u
    • Non- V e r
    VERBAL

    1. ORAL COMMUNICATION
    2. WRITTEN COMMUNICATION
    Verbal communication includes…

    Energy
    Rhythm and pacing
    Message
    NON-VERBAL
    COMMUNICATION

    VISUAL METHOD
    NON-VISUAL METHOD
    Non-Verbal communication includes…
    Eye contact
    Facial expressions
    Gestures • Posture & body
    orientation
    • Proximity
    • Paralanguage
    ATTENTION
    PLEASE…
    Five ways to get attention!!

    • Use humor
    • Tell a story
    • Pass around a sample
    • Ask a question
    • State a astonishing
    statistics
    “Act
    ion
    spea
    ks
    loud
    er
    than
    word
    s”
    Key Communication Skills
    Listening Skills
    Feedback Skills
    Presentation skills
    Meaning

    Listening Is With The Mind


    Hearing With The Senses
    Listening Is Conscious.
    An Active Process Of Eliciting Information
    Ideas, Attitudes And Emotions
    Interpersonal, Oral Exchange
    Stages of the Listening Process

    Hearing
    Focusing on the message
    Comprehending and interpreting
    Analyzing and Evaluating
    Responding
    Remembering
    Barriers to Active Listening

    Environmental barriers
    Physiological barriers
    Psychological barriers
     Selective Listening
     Negative Listening Attitudes
     Personal Reactions
     Poor Motivation
    Barriers to Effective Communication

    Filtering
    Selective Perception
    Emotions
    Language
    How to Be an Effective Listener
     What You Think about Listening ?
     Understand the complexities of listening
     Prepare to listen
     Adjust to the situation
     Focus on ideas or key points
     Capitalize on the speed differential
     Organize material for learning
    How to Be an Effective Listener
    (cont.)

     What You Feel about Listening ?


     Want to listen
     Delay judgment
     Admit your biases
     Don’t tune out “dry” subjects
     Accept responsibility for understanding
     Encourage others to talk
    How to Be an Effective Listener
    (cont.)

     What You Do about Listening ?


     Establish eye contact with the speaker
     Take notes effectively
     Be a physically involved listener
     Avoid negative mannerisms
     Exercise your listening muscles
     Follow the Golden Rule
    Feedback Skills

    Positive vs. Negative Feedback


    Positive feedback is more readily and accurately
    perceived than negative feedback
    Positive feedback fits what most people wish to hear and
    already believe about themselves
    Negative feedback is most likely to be accepted when it
    comes from a credible source if it is objective in form
    Subjective impressions carry weight only when they
    come from a person with high status and credibility
    Developing Effective Feedback Skills

    Focus on specific behaviours


    Keep feedback impersonal
    Keep feedback goal oriented
    Make feedback well timed
    Ensure understanding
    Direct feedback toward behaviour that is
    controllable by the recipient
    Communication And Presentation Skills
    Communication and Presentation Skills are tools used to
    condense and communicate ideas in an effort to be heard,
    persuade, engage an audience and convince others on many
    different levels personally and professionally.
    THE RELEVANCE OF PRESENTATION

    WHY
    WHAT
    WHEN
    WHERE
    WHO
    HOW
    Presentation groundwork

    • Purpose and content


    • Objectives
    • Preparation
    • Session notes
    • Visual Aids
    FACTS
    e 7 % e f f ective.
    • Words ar i s 3 8% effective
    i ce fective
    • Tone of vo e 5 5 % ef
    n -v erb al clues ar
    • No
    THANK YOU

    PRESENTED BY
    PRASHANT DHYANI
    9761596003

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