Communication Skills

Communication
Skills
The Quality of your Communication
determines the quality of your life
Communication Skills
• Public Speaking
• One 2 One Conversation
• One 2 Many Conversation

• Written Communication
• Overcoming Objections
• Confidence
Communication Skills
BELIEVE
DELIVERABLES
• Convert speeches/sessions into conversations
• Avoid Monologue – Voice Modulation Techniques
• What should you do speaking at a venue
• One to One Conversation Techniques

• How to appear much more confident than you actually are?
• Body Language
• Email etiquettes
• Develop Empowering Beliefs
By the End of the Presentation
• Amazingly Improved Public Speaking Skills
• Amazing at Conversations
• Impeccable Body Language
• Enhanced Self Confidence

• Limiting Beliefs -> Empowering Beliefs
• Write Effective Emails

Humble Request
• Please ask all your questions at the end of the presentation
• Please close all other tabs
• Make Notes
• Stay till the end (I have a lot in store for you)

The Communication Process
The person The specific set of The channel Receivers (or the
initiating the words, gestures through audience for the
communication, and images that the which the message) - from
or broadcasting sender uses to message whom the receiver
the message. convey what he or moves. often expects a
she wants to say. response.
SENDER MESSAGE CHANNEL RECEIVER
The response from the

receiver to the sender.
Context
FEEDBACK
5 principles of communication?
 Empathy
 Focus on the solution, not the problem.
 Turn your cants’ into cans
 Always encourage responsibility – do not lay blame.
 Feedback
How we communicate?
A communication message is made up of three components
 Verbal
The content of message we deliver.
 Vocal
The voice and tone that we use to deliver the message
 Visual
The body language we use with others and how they see us that adds up
to the impact and meaning of the message.
Words
7%
Tone of
Body
Voice
Language
38%
55%
Work performed by the Academy for Educational Development under sponsorship of the United States Agency for
International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804
Lack of Communication Skills
“Opportunity Loss”
 Cant clear interviews
 Cant pitch my business idea
 Low self confidence
 I cant convince my seniors during

self appraisal
“Opportunity Loss”
• More Work
• Job Switch
• Affecting work-life balance

“The Drawbacks”
• Hate going on to the stage
• Don't get attention
• Cant talk to the opposite sex
• Don't get recognition

Communication Skills & Public Speaking
Effective Communication Skills

create a Supremely Confident YOU
Convert your
speeches
into
conversations
Start your
talk
Avoid Monologue!!
Voice Modulation Strategy
Diet & Water before you speak
High Fiber Foods

450 ml • Bananas
• Oatmeal
Slightly • Broccoli
Warm water • Lentils
• Pears
Before speaking at a venue
• Reach 15 minutes early
• Interact with some of the audience members
• Visualize success
• identify 3 spots
• Go on to the speaking area

Creating a sync between
Thinking & Speaking
• Reduce ROS - Rate of Speech
• Pause
• Select known topics
• Include personal examples
• Never apologize
One to One Conservations
• Start Positive
• Express gratitude (say Thank you)
• Be fully present
• Use contact (Eye & Touch)
• Listen
• Common topics
ACC
(perfect speaker)
Audience centric
content
How to appear much more
confident than you are?
• Believe that you are already there
• use eye contact
• Don't cross your arms

• Knowledge | Knowledge | Knowledge
Positive Body Language
• Palms facing outwards
• Don't fidget, picking at clothes

• Avoid sitting slumped
• Avoid minimal or tense facial expression

• Never turn your body towards others
Positive Non-Verbal Communications
• Smiling – there is nothing like a smile and

pleasant face to greet a customer,
especially if he/she has a complaint.
• Eye contact – always look into your
customer’s eyes. Directly address
customers.
• How you look – personal grooming has a
big impact on your customers. Let
customers know you take seriously your
position.
• Shaking hands – when shaking hands
with a customer a firm and professional
handshake is expected.
E-Mail
Writing
Personal introduction
Should be in
The first paragraph
Do not use
Title case
Example -
Good Morning (Wrong)
Good morning (Right)
Avoid
Your truly,
Sent by my Iphone
Develop Empowering Beliefs
• Analyse & unleash your potential!!
• List down all the positives that you have in your life!
• Make a list of all your achievements till date
• Get yourself trained

Webinar - Soft Skills?
Date: 31st January

& 1st February (2 Days)
Time: 7:00 PM to 8:PM

What are Soft Skills?
A soft skill is a personal attribute that supports situational

awareness and enhances an individual's ability to get a job done.
The term soft skills is often used as a synonym for people skills or
emotional intelligence.
Unlike hard skills, which describe a person's technical ability to

perform a specifically-defined task, soft skills are broadly
applicable across job titles and industries.
Importance of Soft Skills
 To handle interpersonal relations
 To take appropriate decisions
 To communicate effectively
 To have good impression and impact to gain

professional development
The session will include
 Psychometric Analysis
 Positive Thinking
 Decision Making
 Goal Setting (How to set goals

Communication Skills

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Communication

• One 2 Many Conversation

• One to One Conversation Techniques

• Impeccable Body Language

• Enhanced Self Confidence

• Write Effective Emails

• Please ask all your questions at the end of the presentation

• Please close all other tabs

• Stay till the end (I have a lot in store for you)

SENDER MESSAGE CHANNEL RECEIVER

The response from the

 Turn your cants’ into cans

 Always encourage responsibility – do not lay blame.

A communication message is made up of three components

 Cant clear interviews

 Cant pitch my business idea

 Low self confidence

 I cant convince my seniors during

• Affecting work-life balance

• Hate going on to the stage

• Don't get attention

• Cant talk to the opposite sex

• Don't get recognition

Effective Communication Skills

High Fiber Foods

• Reach 15 minutes early

• Interact with some of the audience members

• Go on to the speaking area

• Select known topics

• Include personal examples

• Don't cross your arms

• Palms facing outwards

• Don't fidget, picking at clothes

• Avoid minimal or tense facial expression

• Smiling – there is nothing like a smile and

• Analyse & unleash your potential!!

• Make a list of all your achievements till date

• Get yourself trained

Date: 31st January

Time: 7:00 PM to 8:PM

A soft skill is a personal attribute that supports situational

Unlike hard skills, which describe a person's technical ability to

 To handle interpersonal relations

 To take appropriate decisions

 To have good impression and impact to gain

 Goal Setting (How to set goals

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