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    Basic Service Package

    Uploaded by

    Niraj Chaudhari
    The document discusses developing basic service packages and managing service operations. It covers core services, supplementary services, facility services, and enhancing services. It also discusses developing augmented service offerings through accessibility, customer interaction, and participation. The document further discusses managing image and communications, grouping services by delivery process such as service factories, shops, mass services, and professional services. Finally, it presents an open systems view of service operations management covering suppliers, management operating systems, and customers.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Basic Service Package

    Uploaded by

    Niraj Chaudhari
    138 views20 pages
    The document discusses developing basic service packages and managing service operations. It covers core services, supplementary services, facility services, and enhancing services. It also discusses developing augmented service offerings through accessibility, customer interaction, and participation. The document further discusses managing image and communications, grouping services by delivery process such as service factories, shops, mass services, and professional services. Finally, it presents an open systems view of service operations management covering suppliers, management operating systems, and customers.

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    Basic service package

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    Basic service package

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    The document discusses developing basic service packages and managing service operations. It covers core services, supplementary services, facility services, and enhancing services. It also discusses developing augmented service offerings through accessibility, customer interaction, and participation. The document further discusses managing image and communications, grouping services by delivery process such as service factories, shops, mass services, and professional services. Finally, it presents an open systems view of service operations management covering suppliers, management operating systems, and customers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    138 views20 pages

    Basic Service Package

    Uploaded by

    Niraj Chaudhari
    The document discusses developing basic service packages and managing service operations. It covers core services, supplementary services, facility services, and enhancing services. It also discusses developing augmented service offerings through accessibility, customer interaction, and participation. The document further discusses managing image and communications, grouping services by delivery process such as service factories, shops, mass services, and professional services. Finally, it presents an open systems view of service operations management covering suppliers, management operating systems, and customers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 20

    Sanjivani College of Engineering, Kopargaon

    Department of MBA

    Service Operation Management-I

    Basic Service Package


    Presented By

    Dr. Niraj Chaudahri


    Assistant Professor,
    Sanjivani College of Engineering ,
    Dept.of MBA,
    Kopargaon

    www.sanjivanimba.org.in
    www.sanjivanimba.org.in 1
    Developing Basic Service Package

    • Core service.
    • Supplementary service.
    • Facility service.
    • Enhancing service.

    www.sanjivanimba.org.in
    Basic Service Package

    www.sanjivanimba.org.in
    Developing Augmented service Offering.

    • Accessibility of services.
    • Interaction with service Organization.
    • Customer Participations.

    www.sanjivanimba.org.in
    Augmented service product

    www.sanjivanimba.org.in
    Managing Image and Communications

    • Maintain best customer service.


    • Easy to contact.
    • Solve customer problems

    www.sanjivanimba.org.in
    Grouping Services By Delivary Process.

    1.Service factory.
    2.Service shop.
    3.Mass service.
    4.Professional service.

    www.sanjivanimba.org.in
    Service factory

    www.sanjivanimba.org.in
    Service Shop

    www.sanjivanimba.org.in
    Service Shop

    www.sanjivanimba.org.in
    www.sanjivanimba.org.in
    www.sanjivanimba.org.in
    Open system view of services operation management

    1.Suppliers
    2.Management Operating systems by
    organizations.
    3.Customers

    www.sanjivanimba.org.in
    Suppliers
    • Managing supplier data that allows organizations to
    streamline crucial supplier data to provide meaningful insights
    for improving supplier management
    • Establishing long-term supplier relationships that will enable
    suppliers and organizations to meaningfully collaborate and
    create synergies for maximized performance for the long-run
    • Leveraging supplier relationships in times of organizations or
    external distress to ensure business performance doesn’t
    fluctuate
    • An increasing competition which implies organizations have to
    identify and improve aspects of their business processes
    • Matching industrial standards of supplier performance so that
    organizations can achieve best-in-class performance
    www.sanjivanimba.org.in
    Suppliers Diversity

    www.sanjivanimba.org.in
    Management Operating systems by organizations

    • Management Operating System is the


    heartbeat of your business and having it
    perform at full potential is a major source of
    sustainable value creation. The Management
    Operating System (MOS) is the specification
    for how an organization translates corporate
    goals into actions where the work is
    performed.

    www.sanjivanimba.org.in
    Management Operating systems

    www.sanjivanimba.org.in
    Management Operating systems by organizations

    • Implementing reviews at the most senior level.


    • Defining the right Key Performance Indicators (KPIs)
    and targets.
    • Obtaining performance data and agreeing target-
    setting processes.
    • Prioritizing the roll-out of the MOS.
    • Ensuring simplicity and focus at the front line.
    • Coaching extensively throughout.

    www.sanjivanimba.org.in
    Customers
    • Operations Management focuses on providing quality
    products or services to the customers by transforming
    input into output. Ideas and technology are applied to
    improve the process, improve the performance, and
    increase productivity.
    • When productivity increases, costs are reduced, and
    product price can also be reduced. When production
    methods are improved, the quality of the product
    improves. When productivity and quality are
    improved, the customer gets a better product faster

    www.sanjivanimba.org.in
    Customer Centricity

    www.sanjivanimba.org.in

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