A case study of

IGI AIRPORT, DELHI

(CARGO)

School of Planning and Architecture, New Delhi

Ankur ! Rakesh ! Shriya

MASTER OF PLANNING (TRANSPORT)- 3rd SEMESTER

Flow diagram of import and export cargo
Import General Cargo Clearance Procedure-
On Normal Working 1000 hrs- 2200 hrs
Obtain Delivery Order from concerned Airline(s) / Break Bulk Obtain Out-of-Charge from concerned Customs Officer
Days
Agent Location: Customs Examination Hall, Air Cargo
Location: Respective Airline/ Break Bulk Agent office Terminal (ACT) On Holidays 1000 hrs – 1700 hrs

Submit Bill of Entry along with Delivery Order, Letter of Obtain AAI dues Challan
Authority,  Location: Import Public Dealing Counter, Air S. ACTIVITY PREVAILING
Cargo Terminal (ACT) N BUSINESS Hrs
Airway Bill, Invoice & Import License to Customs for noting
O
Location: Customs Service Centre
.
Payment of AAI dues in Bank
Location: Bank Counter, Air Cargo Terminal 1 Generation of 1000- 1800 hrs
Assessment / Payment of duty and issue of Examination Order (ACT) location slip
by Customs Appraiser, Air Cargo Complex
Location: Custom Offices / Air Cargo Terminal (ACT) 2 Issuance of Bank 1000- 1900 hrs
challan
Obtain Gate Pass against proof of charges paid
Location: Import Public Dealing Counter, Air
3 Issuance of gate 1000- 2000 hrs
Obtain Location Slip of Cargo from AAI Cargo Terminal (ACT)
pass
Location: Import Public Dealing Counter, Air Cargo
Terminal (ACT) 4 Physical Delivery 1000- 2200 hrs
Present AAI Gate Pass at Bonded (Pre Delivery) Gate
for delivery of pkgs.
Obtain forwarding of packages for Customs examination from Location: Import wing shed, Air Cargo Terminal
AAI Location: Import Examination Area, Air Cargo (ACT)
Terminal (ACT)

Present AAI Gate Pass at Delivery Gate to AAI staff

duly endorsed by Customs and obtain delivery
Complete custom examination by Customs Examiners  Location: Delivery Gate- Import, Air Cargo
Location: Customs Examination Hall, Air Cargo Terminal Terminal (ACT)
(ACT)
Procedure for clearance of live animal in import

Obtain Delivery Order, Copy of Airway Bill, Health Certificate of live

Obtain AAI dues Challan
animal
 Location: AAI Counter, Air Cargo Terminal (ACT)
Location: Respective Airline office

Pay AAI dues and payment receipt from Bank / AAI

Obtain permission from Customs to file Kuchha Bill of Entry (KBE) Location: Bank / AAI Counter, Air Cargo Terminal (ACT)
 Location: Customs Service Centre

Obtain clearance / delivery from Customs Gate Officer on AAI Gate

Pass
Obtain Medical Certificate from Animal Quarantine Officer Location: Customs
Location: Animal Quarantine Officer

Present Gate Pass to AAI staff at final delivery gate and take delivery
of live animal
Obtain IFO (Import Freight Officer) instructions to AAI on KBE to
Location: Final Delivery Gate, Air Cargo Terminal (ACT)
produce live animal for Customs Examination 
Location: Customs Examination Area, Air Cargo Terminal (ACT)

Obtain forwarding of Live animal

 Location: Air Cargo Terminal (ACT)

Obtain Out-of-Charge from concerned Customs Officer

 Customs Examination Hall,
Location: Air Cargo Terminal (ACT)
 Procedure for clearance of export cargo
Get the packages (as per Customs order)
Registration, processing of Shipping Bill (SB) by
Customs (Customs Service Center) examined by Customs and complete the Export Cargo Operation
Location: Customs Service Centre formalities
Location: Customs Examination Area in S.NO Business Hours Proposed by MOC & I
Export wing .
Obtain Carting Order & Airway Bill from the 1 1000- 2200 hrs( Chennai customs
Carrier notified 24x 7 working for all Export
 Location: Respective Airline office Commodities w.e.f. 01.06.2013 wide
Obtain Let Export Order (LEO) / Custom Order Facility Circular No. 08/2013 dated
 Location: Examination Area - Export wing
19.07.2013
Present papers (SB/ Airway Bill / Carting Order)
at AAI and obtain AAI Terminal charges Receipt
 Location: AAI TC Counter - Export wing Present TSP Receipt along with LEO to AAI staff
at Bonded Area Gate along with cargo for binning
and endorsement of given
Location: Bonded Area Gate - Export wing
Pay AAI charges
 Location: Bank Counter - Export Wing

Hand over documents to Airlines

Enter Export cargo alongwith relevant documents Location: Respective Airline offices
 Location: Export Entry Gate

Present AAI TSP Receipt to AAI staff at

designated Truck Dock Gate & offload cargo,
obtain AAI endorsement on TSP Receipt 
Location: Truck Dock Gate - Export Wing
Procedure for clearance of un-accompanied baggage in case of import/export
(a)
Obtain clearance (Out-of-Charge) from Customs Officer against duty
Obtain Delivery Order from concerned Airline(s) / Break Bulk Agent payment receipt & surrender one set of all documents to Customs
Location: Respective Airline / Break Bulk Agent office  Location: Customs Supdtt Un-accompanied Baggage shed
Examination Area, Import wing

Submit Baggage Declaration (BD) form with Customs along with Letter
of Authority, Airway Bill / House Airway Bill, Passport & Delivery Order Obtain AAI dues Challan
to Customs for noting Location: AAI Public Dealing Counter
Location: Un-accompanied Baggage (UAB) shed - Import wing-ACT

Payment of AAI dues in Bank

Obtain Location Slip of Cargo from AAI Location: Bank Counter
Location: AAI Public Dealing Counter Import wing - ACT

Obtain AAI Gate Pass against proof of charges paid and surrendering of
Obtain forwarding of packages for Customs examination from AAI staff all documents viz. Delivery Order with Out-of-charge 
Location: UAB shed Examination Area, Import wing Location: AAI Public Dealing Counter

Complete custom examination of the packages by Customs Examiners & Obtain clearance from Customs Gate Officer on AAI Gate Pass
obtain Custom Duty Challan from Custom Supdtt. Location: Delivery Gate - Un-accompanied Import Shed
Location: UAB shed Examination Area, Import wing

Take delivery from AAI staff (Final Delivery) against the original Gate
Pay Customs duty Pass duly endorsed by Customs Officer
Location: Bank Counter Location: Delivery Gate - Un-accompanied Import Shed
 (b)
Obtain Carting Order, Baggage Airway Bill from Airline Present documents (BD finalized by Customs, AWB, Carting
Location: Respective Airline office Order, AAI TSP Receipt) to AAI staff at Bonded Area Gate
along with Baggage shipment
Location: Bonded Area Gate - Export wing

Obtain TSP Receipt from AAI Counter and pay in the Bank
Location: AAI TSP Counter - Export wing / Bank Counter Hand over documents to Airlines
Location: Respective Airline offices

Bring Export Baggage cargo through Export main entrance gate

along with relevant documents
Location: Export Entry Gate

Present AAI TSP Receipt to AAI staff at designated Truck Dock

Gate & offload cargo, obtain AAI endorsement on TSP Receipt
Location: Truck Dock Gate - Export Wing

Obtain Customs entry on the BD form / Orders from Customs

for examination 
Location: Customs Supdtt. - Export Wing

Present BD form to Customs alongwith the Baggage, complete

Custom
 examination and obtain LEO
Location: Customs Examination Area in Export wing
 TIME RELEASE STUDY
ACC IMPORT
01.07. 2018 to 07.07.2018

SOURCE : OFFICE OF THE COMMISSIONER OF CUSTOMS AIR CARGO EXPORT NEW CUSTOMS HOUSE NEW DELHI-110037
TIME RELEASE STUDY (TRS)

• It’s a method used for the review of clearance procedure to measure the avg. time taken between the arrival of the goods
and their release.
• Also identify both the problems areas and potential corrective action to increase their efficiency.
• Also meets the concern of trade circles regarding delays in customs clearance.
• Time release study has been taken up for the sample period of 01stJuly to 07th July2018
Time Release Study (TRS) : Measuring ‘time’ for border Flow Chart:- Cycle of TRS
crossing procedures
Plan
Report Collect
s Data

Shipping Importer,
company Customs broker Customs, Port Authority Make TRS Test/Va
shipping agent container Yard , Bank, container Yard Recomme
Customs ndation Cycl lidate
Port Authority, etc. Warehouse,
etc. broker Forwarder, etc. e

Identify Calculat
Arrival of Unloading/ Submission of Customs Removal of Findings e Results
cargo Storage Declaration release Cargo Analys
permission e
Sampling Method

Details
Filing of Landing of
Total No. of Bills of Entry filed by AEO and Non-AEO clients
received by
console Shipment routed through various modes of assessment and examination
Console Agent
during the target period

BE in B/E of Non-AEO
BE regular IGM date B/E of AEO Clients Total no. of B/E
Appraising Clients
mode updation   B/E % B/E % B/E %
Group
1 2 3 4 5 6 7
Assessment
Only 81 1.23 921 16.44 1002 8.21
Examination
Second Check First Check Only 0 0.00 36 0.64 36 0.29
Registration Assessment
&
Assessment

Examination Examination 620 9.39 1365 24.37 1985 16.26

Registration
assessment No
Assessment
Payment of & no
Duty Examination 5790 87.65 3162 56.45 8952 73.33
First Check
Examination Approval 115 1.74 117 2.09 232 1.90
Out of Charge
Out of Charge Total 6606   5601   12207  
Stage-wise Study of BE movement Total time taken from filing of B/E to Out of Charge for different categories of Bills of
Stages which are taken for study for movement Entry during the target period) (* D.N.A.= Data Not Available)
of bill of entry are as under: Inwar
Filing to Assessment to Duty to Registration
  d to Total
assessment duty registration to OC
(i) Filing of BE to Assessment filing
(ii) Assessment of BE to Payment of Duty 1 2 3 4 5 6 7 8 9 10 11
(iii) Payment of Duty to Registration     Hrs % Hrs % Hrs % Hrs % Hrs
(iv) Registration to Out of Charge RMS D.N.A. 5.21 15.49 24.86 15.96 13.81 17.68 23.57 15.56 37.51
Gr I& II D.N.A. 4.15 12.36 33.11 21.27 15.96 20.43 33.75 22.27 50.14
Gr III,IV & VI  D.N.A. 6.36 18.92 22.75 14.61 10.91 13.97 44.14 29.13 50.51
• Data regarding time taken from Inward
Gr V  D.N.A. 5.74 17.07 26.19 16.82 13.50 17.29 37.59 24.81 52.85
entry (by airlines) and filing of bill of
Gr V A  D.N.A. 16.85 14.77 20.72 8.49 5.60 27.82
entry (by importer) are not available on 5.66 23.00 16.19
Electronic data change system against Gr V B  D.N.A. 6.50 19.33 25.81 16.58 7.75 9.92 3.99 2.63 26.92
each Bill of entry. Average
Time for
Non RMS   5.63    25.66    13.74    23.17   39.65 
Facilitated
BEs
Average
 D.N.A. 5.60   25.95   13.02   25.25   40.96
Time

* Time taken in assessment in respect of RMS bills of Entry is on account of few isolated BEs wherein exceptionally
longer period of time was consumed. Usually the system takes .05 hrs for the processing the RMS facilitated BEs.
 Filing to assessment (In Hrs)
6.36 6.50
7.00 5.74 5.66
6.00 5.21
5.00 4.15
4.00
3.00 Filing to assessment Hrs Duty to registration (In Hrs)
2.00
1.00 18.00
0.00 16.00
S II VI V A B 14.00
RM I & & Gr V V
Gr ,IV Gr Gr 12.00
r III
G 10.00
15.96 16.19 Duty to registration Hrs
8.00 13.81 13.50
6.00 10.91
4.00 7.75
Assessment to duty (In Hrs)
2.00
33.11
35.00 0.00
S II VI V A B
30.00 RM I& & Gr V V
24.86
26.19 25.81
Gr ,IV Gr Gr
22.75 23.00 Ir II
25.00 G

20.00 Assessment to duty Hrs

15.00

10.00

5.00

0.00
RMS Gr I& II GrIII,IV & VI Gr V Gr V A Gr V B
Comparison of average time taken by Customs vis-à-vis other stakeholders:

Average time taken by customs and average time taken by

other groups for different groups Time in Hrs.

60.00

49.07 50.50
50.00
43.33
38.66 39.69 39.18
37.90
40.00
33.66 33.56
28.78 Avg Time taken by customs
30.00
Avg Time taken by Other Stakeholders

20.00
14.16
10.48
10.00

0.00
RMS Gr I& II GrIII,IV & VI Gr V Gr V A Gr V B
 Comparison of average time taken by Customs and Between landing of flight and entry inward, various stages
other stakeholders for • flight check
clearance of Import cargo • segregation of cargo
during the target period
• preparation of segregation report
• necessary correction at the level of IGM or Console are
involved which usually takes around 6 hrs.
• On account of routine staff strength round the clock irrespective
40 of traffic /volume of incoming cargo, entry inward is delayed,
35 which further causes delayed filing of B/E.
30
25 36.13
20 • It is also important to note that DO(Delivery Order) is handed
15 21.63
10 over physically by Airlines to respective importers after
5
0 submission of segregation report.
• Mandatory physical transfer of DO by most of the airlines further
worsens the situation as airlines offices are closed during odd
hours.
• Payment to airlines is also made through draft, as facility of
online payment is not available in respect of many of the airlines
Data of dwell time at select Airports for the month of March, 2016 (Import Dwell time)
Customs   Time taken from   Time taken  Time taken by   Time taken    Time taken   Total time   
station arrival of cargo to by Customs importer for from payment from registration Percentage
filing of for payment of of duty to of documents to of time
declaration by assessment customs duty registration of "out of customs taken by
importer after filing of documents charge" customs
declaration

Sahar, 2 days 20 hours 18 0 days 8 hours 0 days 10 1 days 1 hours 0 days 2 hours 8 4 days 18 9.68%
Mumbai minutes 60 minutes hours 12 18 minutes minutes hours 56
minutes minutes

IGI, Delhi 2 days 14 hours 37 0 days 6 hours 0 days 7 hours 0 days 23 hours 0 days 2 hours 55 4 days 6 8.89%
minutes 12 minutes 37 minutes 16 minutes minutes hours 39
minutes

Air Cargo, 2 days 10 hours 35 0 days 8 hours 0 days 5 hours 1 days 4 hours 0 days 4 hours 51 4 days 10 12.81%
Chennai minutes 48 minutes 57 minutes 21 minutes minutes hours 32
minutes

Air Cargo, 3 days 3 hours 33 0 days 5 hours 0 days 6 hours 1 days 2 hours 0 days 2 hours 50 4 days 21 6.88%
Bangalore minutes 13 minutes 50 minutes 35 minutes minutes hours 1
minutes

SOURCE : https://www.cbic.gov.in/htdocs-cbec/dwell-time/dwell_time-mar16
 TIME RELEASE STUDY-2018
(09THJuly-2018 -16TH July-2018)

Air Cargo Export

SOURCE : OFFICE OF THE COMMISSIONER OF CUSTOMS AIR CARGO EXPORT NEW CUSTOMS HOUSE NEW DELHI-110037
MACRO-LEVEL ANALYSIS OF DWELL TIME: Filing of Shipping Bill

Sample Period - 09THJuly-2018 -16TH July-2018

RMS
Sample size: Total shipping bills considered for study is 1000 Shipping bills

Assessment
Appraiser

No Assessment
TYPE of Sample NO OF SHIPPING BILLS PERCENTAGE
RMS (INSPECTION) 954 95.40
RMS (EXAMINATION) 46 4.60
AC (Appraisement)
Total 1000 100

Arrival of goods (truck

dock)
AVERAGE DWELL TIME AS PER EDI DATA:
  Report generated from EDI System Duration in HH:MM Goods registration
Sr. Average time taken on following
CUSTODIAN Duration Percentage

Only Inspection

examination
No stages RMS (inspect/exam)
1 From registration to LEO CUSTOMS 0:57 0.74
Examination
2 From LEO to EGM/Uplifting CELEBI/DCSC & 127:55 99.26
    AIRLINE 128:52 100.00
LEO

The average dwell time taken by customs for clearance from the stage Gate Pass (ready to
of registration of goods to LEO was 0:57 hrs (0.74%) uplift by airline)

Source : OFFICE OF THE COMMISSIONER OF CUSTOMS AIR CARGO EXPORT NEW CUSTOMS HOUSE NEW DELHI-110037 Uplift/EGM
MICRO-LEVEL ANALYSIS

Average Dwell time

Sr. No Stage/process Stake Holder Percentage
( hh:mm)
From departure of goods from factory to
1 CB/Exporter 31:54 34.22
registration
2 From registration to LEO CUSTOMS 01:06 1.18
3 From LEO to Gate Pass CELEBI/DCSC 19:21 20.76
4 From Gate Pass to lifting/EGM AIRLINES 40:52 43.84
  Total time taken in export per Shipping Bill   93:13 100

TRS STUDY
The average dwell time taken by the Customs
45.00
40.00 from the stage of Registration to LEO is 1:06
35.00
Hrs which is 1.18% of total time taken in
30.00
25.00 43.84 clearance of from the stage of movement export
20.00 34.22
15.00
cargo from the factory to its uplifting of the cargo
20.76
10.00 by the Airline
5.00
1.18
0.00
CHA CUSTOMS CELEBI AIRLINE
DWELL TIME TAKEN IN RESPECT OF PARTNER GOVERNMENT AGENCIES (PGAs):

Sr. No Average time taken by PGAs Duration Percentage  

• The average release time of ADC
1 Wild Life 00:23 9.39  
is 3:22 hrs which is highest
2 Assistant Drug Controller 03:22 82.45  
amongst all PGAs.
3 Plant & Quarantine 00:20 8.16  
  Total time taken all PGAs 04:05 100  
• The dwell time taken by PGAs
runs within the time line of
RELEASE TIME OF PARTICIPATING GOVT AGENCIES registration to LEO stage.
8.16 9.39 • The time elapsed between the
registration to LEO is counted
as dwell time taken by customs
82.45
for clearance for export cargo.

Wild Life Assistant Drug Controller

Plant & Quarantine
DWELL TIME TAKEN IN RESPECT OF SPECIFIC COMMODITIES:

Ready Made Garments

Average time taken
Stage of clearance
(Duration in HH:MM)
CUSTODIAN Duration Percentage
From departure of goods from factory to registration CB 32:36 39.76
From registration of goods to LEO CUSTOMS 01:06 1.34
From LEO to Gate Pass CELEBI/DCSC 19:29 23.76
From Gate Pass to EGM AIRLINE 28:49 35.14
Total time taken in export per Shipping Bill 82:00 100
Medicine

Average time taken

Stage of clearance
(Duration in HH:MM)
CUSTODIAN Duration Percentage
From departure of goods from factory to registration CB 41:58 47.91
From registration to LEO CUSTOMS 01:22 1.56
From LEO to Gate Pass CELEBI/DCSC 23:37 26.96
From Gate Pass to EGM AIRLINE 20:39 23.57
Total time taken in export per Shipping Bill 87:36 100
Leather Goods

Average time taken

Stage of Clearance
(Duration in HH:MM)
CUSTODIAN Duration Percentage
From departure of goods from factory to registration CB 29:22 42.70
From registration to LEO CUSTOMS 01:07 1.62
From LEO to Gate Pass CELEBI/DCSC 17:37 25.62
From Gate Pass to EGM AIRLINE 20:40 30.05
Total time taken in export per Shipping Bill 68:46 100

Electrical Goods

Average time taken

Stage of Clearance
(Duration in HH:MM)
CUSTODIAN Duration Percentage
From departure of goods from factory to registration CB 31:06 42.60
From registration to LEO CUSTOMS 01:03 1.44
From LEO to Gate Pass CELEBI/DCSC 20:19 27.83
From Gate Pass to EGM AIRLINE 20:32 28.13
Total time taken in export per Shipping Bill 73:00 100
Motor Vehicle Parts

Average time taken

Stage of Clearance
(Duration in HH:MM)
CUSTODIAN Duration Percentage
From departure of goods from factory to registration CB 29:56 41.97
From registration to LEO CUSTOMS 01:08 1.59
From LEO to Gate Pass CELEBI/DCSC 17:46 24.91
From Gate Pass to EGM AIRLINE 22:29 31.53
Total time taken in export per Shipping Bill 71:19 100

Commodity wise dwell time comparison

Average time taken • Dwell time for medicine commodity is

COMODITY TYPES
(Duration in HH:MM)
highest
Ready Made Garments 82:00 • Followed by readymade garments.
Medicine 87:36
Leather Goods 68:46 • Leather goods have least dwell time as
Electrical Goods 73:00 compare to other goods.
Motor Vehicle Parts 71:19