Capacity Planning and Scheduling
Capacity Planning and Scheduling
• Complementary Products - One demand option for a company to even out the load on
resources is to produce complementary products, or services that have similar resource
requirements but different demand cycles. The key is to find services and products that
can be produced with the existing resources and can level off the need for resources
over the year.
• Promotional Pricing - Promotional campaigns are designed to increase sales with
creative pricing. Lower prices can increase demand for the product or service from new
and existing customers, take sales from competitors, or encourage customers to move
up future buying. The first two outcomes increase overall demand, while the third shifts
demand to the current period.
• Prescheduled Appointments - Service providers often can schedule customers for
definite periods of order fulfillment. With this approach, demand is leveled to not exceed
supply capacity. An appointment system assigns specific times for service to customers.
• Reservations - Reservation systems, although
quite similar to appointment systems, are used
when the customer actually occupies or uses
facilities associated with the service.
• Revenue Management - Revenue management
(sometimes called yield management) is the
process of varying price at the right time for
different customer segments to maximize
revenues generated from existing supply capacity.
Backlogs
• Backorders and Stockouts - A last resort in
Supply Options
1. Anticipation inventory
2. Workforce adjustment
3. Workforce utilization
4. Part-time contractors
5. Subcontractors
6. Vacation schedules
Planning Strategies
1. Chase strategy
2. Level strategy
Gantt Charts
Priority Sequencing Rules - One way to determine what job or
customer to process next is with the help of a priority sequencing
rule. The following two priority sequencing rules are commonly used
in practice.
• First-Come, First-Served. The job or customer arriving at the
workstation first has the highest priority under a first-come, first-
served (FCFS) rule. This rule is the most “democratic” in that each
job is treated equally, with no one stepping ahead of others already
in line.
• Earliest Due Date. The job or customer with the earliest due date
(EDD) is the next one to be processed. The due date specifies
when work on a job or customer should be finished. Due dates are
commonly used by manufacturers and suppliers in the supply chain
• Performance Measures - The quality of a schedule can be judged in
various ways. Two commonly used performance measures are flow time
and past due.
– Flow Time. The amount of time a job spends in the service or manufacturing
system is called flow time. It is the sum of the waiting time for servers or machines;
the process time, including setups; the time spent moving between operations; and
delays resulting from machine breakdowns, unavailability of facilitating goods or
components, and the like. Flow time is sometimes referred to as throughput time or
time spent in the system, including service.
– Past Due. The measure past due can be expressed as the amount of time by
which a job missed its due date (also referred to as tardiness) or as the percentage
of total jobs processed over some period of time that missed their due dates.
Minimizing these past due measures supports the competitive priorities of cost
(penalties for missing due dates), quality (perceptions of poor service), and time
(on-time delivery).
Example
Processing times (including setup times) and due dates
for six jobs waiting to be processed at a work center are
given in the following table. Determine the sequence of
jobs, the average flow time, average tardiness, and
average number of jobs at the work center, for each of
these rules: Job Processing time Due date (days)
A. FCFS A 2 7
B. SPT B 8 16
C 4 4
C. EDD D 10 17
E 5 15
F 12 18
A. The FCFS sequence is simply A-B-C-D-E-F.
Job Proces Due
sing date
time (days)
Job Processing Flow Due Days tardy A 2 7
Sequence Time time date (0 if
B 8 16
negative)
C 4 4
A 2 2 7 0 D 10 17
B 8 10 16 0 E 5 15
C 4 14 4 10 F 12 18
D 10 24 17 7
E 5 29 15 14
F 12 41 18 23
41 120 54
The measures of effectiveness are:
Average flow time = 120/6 = 20 days
Average tardiness = 54/6 = 9 days
The makespan is 41 days. The average number of
jobs at the work center: 120/41 = 2.93
B. Using the SPT rule, the job sequence is A-C-E-B-D-F.
F 12 41 18 23
41 108 40
The three measures of effectiveness are:
Average flow time: 108/6 = 18 days
Average tardiness: 40/6 = 6.67 days
Average number of jobs at the work center: 108/41 = 2.63
C. Using the EDD, the job sequence is C-A-E-B-D-F.