Best Team & Worst Team Exercise

BEST TEAM
& WORST TEAM EXERCISE

 Think of a team you have been a part of that was
an excellent experience. The team performed well.
It was the best team experience you’ve ever had.
 Think of a team you have been a part of that

was an awful experience. The team performed
poorly. The worst team experience you’ve ever
had.
 Underneath each team name, write notes

describing the characteristics or circumstances
that contributed to that experience.
1
What makes the difference?
1. At your tables, discuss the differences

you find between your two teams.
2. What similarities, themes or patterns
emerge from the comparisons across
all your lists?
3. Be prepared to report the most

important themes, patterns, or
similarities.
2
Team Effectiveness 101
3
Effective Team Leadership
• A move from manager of tasks to

facilitator of process.
• A move from leadership as individual skill
to leadership as a team skill.
4
Team Leadership Goal
• Increase group development and

performance
• Build trust, autonomy and authority of
team members
• Construct an environment that fosters
collaborative learning
5
Team Leader Roles
• Co-learner
• Resource
• Model
• Problem solver
• Trouble shooter
• Advocate of collaborative learning
6
Team Facilitation Skills
• Manage the communication process

• Serve as a neutral person in directing
discussion
• Work for good use of time
• Stimulate creative and critical thinking
• Promote teamwork and cooperation
7
Team Leadership Tips
• Know yourself
• Be a situational leader
• Know what aspects of leadership are not
situational
• Work with others different than you
• 80% of value comes in the first 50% of
time
8
Team Leadership Tips (cont)
• Share power with others

• Suspicion and rumors can lead to reality
• Motivate others through shared beliefs
and values
• Actively manage conflict
• Build trust
9
Team Follower Tips
• Take responsibility
• Follow through
• Contribute
• Listen
• Communicate clearly
• Give helpful and positive feedback
• Accept and use feedback
10
The Educator’s Role
Architect of a safe and fertile environment

for successful teamwork
11
Building Emotional
Intelligence in Teams
12
What is Emotional
Intelligence?
A Review . . .
13
What is Emotional Intelligence?
• The capacity for recognizing our own

emotions and those of others, for
motivating ourselves and others, and for
managing emotions well in ourselves and
in our relationships
• In sum:
– Understanding Yourself
– Managing Yourself
– Understanding Others
– Managing Others
14
Amygdala
Hippocampus
15
The Emotional Process and
Emotional Intelligence
Neo-Cortex
(most recent evolution
– complex thought)
Awareness of Emotional
Behavior
Situation Arousal
Amygdala
(triggers emotional response)
Emotional Intelligence
(EI) Model
17
Self- Social
Awareness Awareness
Reading one’s own emotions
and recognizing their impact Ability to attune to how others feel,
and to “read” situations
Self-
Management Social
Skills
Keeping disruptive emotions
& impulses under control Ability to guide the emotional
tone of the group
18
The Business Case
DOES EI MAKE
A DIFFERENCE?
19
Research
Goleman, Working with Emotional Intelligence, 1998
“181 different positions from 121 organizations
worldwide … 67% of the abilities deemed essential for
effective performance were emotional competencies” 33%
(cf. Rosier, 1994)
“Reanalyzed data from 40 different corporations … to

differentiate star performers from average ones … 33%
emotional competencies were found to be twice as
important in contributing to excellence as pure
intellect and expertise” (cf. Jacobs and Chen, 1997)
Comparison of Annual Financial Contribution of
Superior versus Average Experienced Partners in
Multi-National Consulting Firm
($ in 000’s)
3000
2500
2000
1500
1000 Average n=21
500 Superior n=22
0
Acct. Rev. Ind. Contr. Rev.
The Case for EI
Why Do Smart People Fail?
• Intellectual Abilities • Emotional Intelligence
– Intellectual – Emotional Intelligence
capability (IQ), (EI) is the differentiating
factor in success
knowledge, and
technical expertise
are threshold
22
Group Emotional
Intelligence Model
23
Social Complexity in Groups
1. Individual
Level
2.
In Groups: Group
Level
• 1 + 1 =3 3.
• Emotion is
contagious
4.
24
What is Group
Emotional Intelligence?
• The ability of a team to generate operating

norms that increase awareness of emotion
and management of behavior in ways that
have positive emotional consequences
25
How Group EI Affects the
Bottom Line
Better Decisions, More Creative Solutions, Higher Productivity
Participation, Cooperation, Collaboration
Trust, Group Identity, Group Efficacy, Networks
Group Emotional Intelligence
26
Defining Group EI
Individual
Emotional
Intelligence
Awareness of Emotional
Behavior
Situation Arousal
Group
Emotional
Intelligence
27
The Foundation for
Group Emotional Intelligence
Group EI
Group Awareness of Members
Members Group Management of Members
Group Group Group Self-Awareness

Group Self-Management
Other Group Social Awareness

Group Social Skills
Groups
28
Group EI Model
3 Levels 6 Dimensions 9 Norms
Individual Group awareness of Interpersonal understanding

members
Group management of Confronting members who break
members norms
Caring behavior
Group Group self-awareness Team self-evaluation
Group self- Creating resources for working

management with emotion
Creating an optimistic
environment
Proactive problem solving
Cross- Group social awareness Organizational understanding

boundary Group social skills Building external relationships
(External)
What is Group EI?
• It is not about… • It is about . . .
catching and bringing emotions
suppressing to the surface and
emotions as they proactively
bubble up understanding their
• It is not about… meaning and
being nice impact on the team
and its performance
30
SUMMARY
Our Studies Show:
• EI and Group EI have significant

financial impact
• EI and Group EI can be developed
• Small changes in EI and Group EI

can have a big impact – you do not
have to show all competencies/
norms all the time
31
APPENDIX
32
EI Competencies
(Goleman, 2001)
Self-Awareness Social-Awareness
• Empathy
• Emotional awareness
• Accurate self-assessment • Service Orientation
• Self-confidence • Organizational awareness
Self-Management Social skills

• Leadership
• Adaptability
• Self-control • Develop others
• Conscientiousness • Change catalyst
• Initiative • Conflict management
• Achievement Orientation • Influence
• Trustworthiness • Building bonds
• Communication
• Teamwork (creating a shared
vision and synergy in teamwork).
33

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BEST TEAM

& WORST TEAM EXERCISE

 Think of a team you have been a part of that

 Underneath each team name, write notes

1. At your tables, discuss the differences

3. Be prepared to report the most

• A move from manager of tasks to

• Increase group development and

• Manage the communication process

• Share power with others

Architect of a safe and fertile environment

• The capacity for recognizing our own

“Reanalyzed data from 40 different corporations … to

• The ability of a team to generate operating

Better Decisions, More Creative Solutions, Higher Productivity

Participation, Cooperation, Collaboration

Trust, Group Identity, Group Efficacy, Networks

Group Emotional Intelligence

Group Group Group Self-Awareness

Other Group Social Awareness

Individual Group awareness of Interpersonal understanding

Group Group self-awareness Team self-evaluation

Group self- Creating resources for working

Cross- Group social awareness Organizational understanding

• EI and Group EI have significant

• Small changes in EI and Group EI

Self-Management Social skills

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