UHD TV

TU8000
 Table of Contents
1. Product Introduction
2. Key Features & Operation
3. Front View/Rear View
4. Repair Preparations
5. Layout & Wiring Diagram
6. Circuit Description
7. Troubleshooting
8. Factory Mode
9. Disassembly
 UHD TV
Product Introduction
Product Introduction

CPU 4 X CA72, 1.2GHz@0.8V

DDR LPDDR4(32bit) + DDR3(16bit)

Flash 8GB eMMC 5.1

HDMI 3 INPUT, HDMI 2.0

USB 2 INPUT, USB 2.0

- Slim bezel-less design
BT/WIFI BT 4.2, WIFI 2.4/5G
- 4K Ultra HD
Eco Sensor/IR O
- Direct Backlight
Sound 20W
- 60Hz Global Dimming
Smart Control O
Product Introduction

43” 50” 55” 65” 75” 82”

Front Color BLACK

Without 963.9 x 558.9 1116.8 x 644.2 1230.5 x 707.2 1449.4 x 830.3 1673.2 x 958.2 1829.9 x 1045.0
Dimensions Stand x 59.6 x 59.9 x 59.9 x 59.9 x 59.9 x 59.9
WxHxD
(mm) With 963.9 x 627.8 1116.8 x 719.1 1230.5 x 783.3 1449.4 x 906.6 1673.2 x 1047.9 1829.9 x 1148.2
Stand x 192.5 x 250.2 x 250.2 x 282.1 x 340.8 x 392.2

Without 37.95 x 22.00 43.97 x 25.36 48.44 x 27.84 57.06 x 32.69 65.87 x 37.72 72.04 x 41.14
Dimensions Stand x 2.35 x 2.36 x 2.36 x 2.36 x 2.36 x 2.35
WxHxD
(inches) With 37.95 x 24.72 43.97 x 28.37 48.44 x 30.84 57.06 x 35.69 65.87 x 41.26 72.04 x 45.20
Stand x 7.58 x 9.58 x 9.85 x 11.11 x 13.42 x 15.44

Without 8.1 kg 11.4 kg 13.9 kg 20.6 kg 30.4 kg 37.4 kg

Stand 17.85 lbs 25.13 lbs 30.64 lbs 45.41 lbs 67.02 lbs 82.45 lbs
Weight
(kg / lbs)
With 8.3 kg 11.6 kg 14.2 kg 20.9 kg 30.8 kg 38.5 kg
Stand 18.29 lbs 25.57 lbs 31.30 lbs 46.07 lbs 67.90 lbs 84.87 lbs
 UHD TV
Key Features & Operation
Key Features & Operation

2020’ Smart Hub UI

- Smart Hub first screen

- APPS - Ambient Mode

Key Features & Operation

2020’ Smart Control

Key Features & Operation

2020’ Smart Control

Power Bixby
Number Ambient*
Select (Q Series only)
/Color
Remote Pairing BT Battery Access

Return Play/Pause 1. Aim remote at the IR Sensor

within 2 feet of the TV.
Smart Hub
Volume 2. Press and hold the Return &
/ Mute Channel Play/Pause commands
Rakuten 3. Release with On Screen
NETFLIX Pairing Confirmation
TV
( Pairing is Automatic with
Slide Down Back Cover
Initial TV Power On by remote.)
Prime & Install two AA Batteries
Video

*Ambient Mode: Places TV in a Standby, personally customized, Picture Frame mode

Key Features & Operation

2020’ About This TV

Key Features: Contact Samsung TV Info – “About This TV”
Select: Settings / Support / “About This TV”
MN : QN65Q8CAM MN “Model Number”
PD : 03/23/2017 PD “Purchase Date”
SN : 06DH3CZJ200814K SN “Serial Number”
FW : T-KTMAKUC-1012.3 FW “Firmware”
FC : SWU-OU_T-KTMAKUC_1012_170315 FC “Firmcode”
MI : T-KTMAKUC MI “Model ID”
LS “Local Set”
LS : US QR CODE
DI : EXCK7KNUCTTJM DI “DUID”
(Scanned &
MA : D8E0E1498265 processed by email) MA “Wired MAC Address”
VS : 1012.170315 VS “Version”
SC 10001_Z_Z_Z

Important 2019/2020 TV Info:

1. Model Code
2. Serial Number
3. TV Key Device
4. Software Version
5. Status Code
6. Sub-Micom Version
7. E-Manual Version
8. Wired Mac Address: If Missing replace Main Board
9. Wireless MAC Address: Verifies WiFi Operation
10. Bluetooth Address: Verifies Bluetooth operation
11. Smart Control Bluetooth Mac Address
12. Smart Control Battery Status
13. Ambient Mode Operation (Q Series TVs)
14. Smart Hub Information
Key Features & Operation

New 2020’ Device Care (Settings > Support > Device Care)

Manage Storage / Self Diagnosis / Request Support

Video Test Sound Test

New Video Test included

 UHD TV
Front View/Rear View
Front View/Rear View

Front View & TV Controller

Front View/Rear View

Rear View

CI

HDMI IN 3

AV IN
R) AUDIO (L
DIGITAL VIDEO
AUDIO OUT
(OPTICAL)
LAN
 UHD TV
Repair Preparations
Repair Preparations

1. Remove power cord and connections and place the TV down onto a protected surface.

2. Remove the stands with pulling straight out.

Repair Preparations
3. Insert the Open Jig completely into the tab (slot) of the rear cover’s left side bottom corner to release
4. Insert second tool on bottom left side while angling tool and proceeding to open cover up left side to top
5. Insert Open Tool in bottom right corner tab (slot) to release
6. Insert second tool on bottom right side while angling tool and proceeding to open cover up right and across the top.
3

1 2

4
※ Cautions to prevent severe damage to the Panel.
4
Insert the Open Jig① in tab 1.5inches away from bottom.
Do not go across the bottom of the panel with the
Open Jig②.
3 3
Repair Preparations

7. Gently lift up the rear cover from the top middle while wiggling to release inside clips and prevent damaged.

8. Stands can be re-inserted for troubleshooting

Note:
Straighten ALL Locking Wires
before reattaching Cover
Repair Preparations

Removing SMPS board – Discharge Large Capacitors

- You first have to discharge the SMPS by using service JIG across leads of Large Capacitors as pictured below.
- If LED ON -> LED OFF, Discharge is completed. Then verify voltage is less than 10Vdc across leads with Volt Meter.

※ Measurement point
43”

After Discharge
check with meter
Across leads for
less than 10Vdc

50” 55”
Repair Preparations

Removing SMPS board – Discharge Large Capacitors

- First discharge the SMPS by using service JIG across leads of Large Capacitors as pictured below.
- If LED ON -> LED OFF, Discharge is completed. Then verify voltage is less than 10Vdc across leads with Volt Meter.

※ Measurement point

After Discharge
65” 75” check with meter
Across leads for
less than 10Vdc

82” TBD
Repair Preparations

Removing SMPS board

Lift up
1) Push and hold down BLU connector tab to release
it’s panel lock connection.

2) Lift to release the lock tab on upper left side of

Board. (Step 4 will assist)

3) Locate a notch in insulation sheet. (not all models)

Slide to the right to release the board
4) Use Open Jig in notch to help release & smoothly
slide SMPS to the Right.
(While pushing BLU Tab & Releasing Lock Tab)

OK NG

※ fully locked 1 2 3 4

※ When installing SMPS verify the board is properly positioned in all mounting slots & fully locked.
Repair Preparations

Removing Main board

① Lift up
1) Gently lift up (Top Right corner) to release the lock.
2) Use both hands to hold the board and slide to the left
to release the board.

※ When installing the Main board, verify the board is

properly positioned in all 4 mounting slots.
② Slide to the left to release the board
OK NG
 UHD TV
Layout & Wiring Diagram
Layout & Wiring Diagram

TV Layout

SMPS

Main

BT/WIFI/IR Function

Speaker Speaker
Layout & Wiring Diagram

Wiring Diagram

1 CNM801

CN202

SMPS
MAIN
Panel CNL801
CN1300
3
CN151_CM ACN01

SPEAKER SPEAKER
Function
 UHD TV
Circuit Description
Circuit Description

Block Diagram

LRDDR4 I/F 512KBIT

LPDDR4 1.6GHz
32bit / 1.6GHz I2C EEPROM
Nike-L
DDR3 1GHz
DDR3 I/F USB 2.0
16bit / 1GHz • 4 X CA72 @1.2GHz USB2.0 (IoT)
(22,560 DMIPS) USB 2.0
eMMC eMMC5.0 USB2.0 (Nagsam)
8GB • IMG Mali-G31-2EE 760MHz
• eMMC5.1
CI
TS pararell0,1 • LPDDR4 1.6GHz 32bit + DDR3 1GHz COMBO Module
16bit USB2.0 High speed (BT+ WiFi 2.4G/5G)
• 2 MFD
EPHY(LAN) • 4xUSB 2.0 I2S
LAN Sound Amp Speaker
• SHVC(ATSC 3.0) LRCLK / BCLK / SDATA
• USIT/Vx1 Combo
• 2nd Gen Ch.demod
Tuner (T2/S2 지원 )
DIF/SIF
RF CVBS UART Driving
Half Nim (for Debug / FANET / EX-LINK) IC Debug
T2CS2 I/Q ( 위성 )
24.576MHz
X-TAL

IR Blasting IR TX
Optical SPDIF (CX Core)
IR Blasting
IR RX Function / IR
TMDS(HDMI) Sub Micom Eco Sensor
HDMI x 3ea I2C
Cortex-M0
For Main 4MBIT
SPI Flash
CVBS / YPbPr
USI-T 12Lane
AV/Comp Demura UHD 60Hz
Comp/AV L/R Micom
Cortex-M0 4MBIT Demura SPI I/F
For Tcon SPI ROM
(Tcon Data)
Panel
Circuit Description

Main Board

11 USB2 1
POWER

10 USB1

9 HDMI2
7 HDMI3
AV
8
6

12
5 USIT1
HDMI1 OPTICAL

4
BT/WIFI/IR SPEAKER
LAN
3 2
Circuit Description

Main Board Pin Map

Circuit Description

SMPS Board & Pin Map (43/50/55”)

CNM801 CNL801

43” 50” 55”

CNM801 CNM801
CNM801
CNL801 CNL801

CNL801
Circuit Description

SMPS Board & Pin Map (65/75/82”)

CNL801 CNL801
CNM801

65” 75”
CNM801

CNL801 CNM801

82” TBD

CNL801
UHD TV
Troubleshooting
 - Flashing Symptom Codes

After TV is "COLD BOOTED" (AC Power Re-Cycled), Flashing symptom codes will operate
and show the defect block with number of LED flash

Place a mirror or phone directly under Standby LED to observe flashing.

 Troubleshooting: Diagnostics - Flashing Error Symptom Codes

Diagnostic Methods- Flashing Symptom Codes: Additional Info:

Defect Block Detection item(s) Detection method from Cold LED Flashes – Repeats 5 times after Cold Boot
Boot

OCB - LED Off (A13V Not Detected) - LED Off

- WD - Watch dog count: WiFi/BT/

Main/T-Con Function./ - LED flashes with error / Cold Boot 1 1
etc. affecting Main CPU Bus 0.3s
/ Hardware: LED Blinking 1 times 4s
(BT/WiFi, Function, etc.)
- T-con Block error - LED flashes with error / Cold Boot

Panel / - PI_DSF_MON Error Count: - LED flashes after 10 minutes of Cold LED Blinking 2 times 1 2 1 2
USIT Cables - OCP-PMIC / USIT-OVP detected Boot 4s

1 2 3 1 2 3
SMPS - A13V / B350 error / not detected - LED flashes with error / Cold Boot LED Blinking 3 times 4s

- LED flashes 20 seconds from Cold

- BT detection error Boot 1 2 3 4 1 2 3 4
BT/WiFi LED Blinking 4 times 4s
- LED flashes 30 seconds from Cold
- WIFI detection error Boot

- Serdes error count 1 2 3 4 5 1 2 3 4 5

AOC
- LED flashes within 60 seconds of 4s
(Optical Cable) Cold Boot LED Blinking 5 times
- RSSI signal error (TV side only) LED flashing at intervals of 0.3 sec, Off 4sec
(Signal below threshold)
 Troubleshooting
Function/IR Test
Function Control Operation/Test of Function /Wi-Fi /BT Module

Function/Wi-Fi/BT
Connector

LED Status/
On Screen Selections with Function Control Function Switch

FUNCTION/IR Control Test 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

1. TV in Standby
Function/Wi-Fi/BT Connector Pins with Main Reference Chart
2. Check LED Status
3. If LED is OFF 1 3 5 7 9 2 4 6 8 10 11 13 15 17 19 12 14 16 18 20
 Check LED 1.7Vdc (pin 17/14) and VCC for 5Vdc (pin 7/4)
• If missing suspect Function Assy/Cable/Main board.
Main Board Connector Reference Chart
4. If LED is ON Function Pins
 Check Switch Operation activates on screen display
• If missing:
 Check Key _Input1 Pin 11/11 change to 0V with a command.
• If wrong voltage or no change:
 Check Switch for stuck or miss-operation.

5. Check IR Pin 10/10 operation with Standard Remote command

changes. (5V to 3.3V effective DC)
6. SDA pin 14/17, SCL pin 13/15 for effective 5Vdc (after power on)
• If missing suspect Function Assy/Cable Assy./Main Assy.
SMPS Standby Test (43/50/55”)
CNM801 CNM801
43” 50” 55”
CNM801

CNL801 CNL801

CNL801

Fuse

TV POWER STANDBY TEST:

CNM801 1. TV in Standby 5. If fuse is open replace SMPS.
 Check Standby LED Indicator 6. If fuse is OK:
2. If Not Lit:  Check Standby: A13V (Always
 Check AC 120Vac Line On) to Main Board.
3. If missing: 7. If any missing remove the SMPS
 Check 120Vac Source/Power Cord connector to the Main Board .
4. If OK:  Check Standby A13V again
 Check Resistance on SMPS Fuse • If OK replace the Main Board
after first removing AC power cord. • If still missing replace SMPS.
 SMPS Power On Test (43/50/55”)

43” CNM801
50” CNM801
55”
CNM801
CNL801 CNL801

CNL801

CNM801

TV POWER ON SEQUENCE TEST: Simplified Version (without meter)

1. Verify Standby Light 4. If Standby LED Flashes and TV won’t power on
If missing perform Standby Test / Function Test  Disconnect Panel Cables from Main Board
2. Power the TV On  Power the TV On
 Check Standby LED changes and TV Powers On  Check TV Powers On (Audio OK / Backlight OK / No video)
• If TV now Powers On replace Panel
3. If Standby light won’t change (doesn’t turn off or flash) • If TV still won’t Power On replace Main Board
 Check with both Remote & Function Control Power commands
• If still no change perform Function test 5. Verify Audio is OK & Backlights Turns On
• If OK replace Main Board • If No Audio perform “Audio Troubleshooting” Test
• If No Backlight perform “Backlight Test”
 SMPS Power On Test (43/50/55”)

43” CNM801
50” CNM801
55”
CNM801
CNL801 CNL801

CNL801

CNM801

TV POWER ON SEQUENCE TEST: Extended Version 4. If any wrong voltages, remove SMPS connector to Main Board
1. Power TV On  Check A13V again (12.7VDC)
 Power_On/Off .2Vdc (when off) changes to 3.3Vdc (on) • If voltages are now OK replace the Main Board
• Note: There is a delay from PS-ON to off condition when • If voltages are still wrong replace SMPS
the TV is powered off. 5. Verify Backlight Turns On in Normal TV Operation Mode
2. If voltage error or no change: • If No Backlight
 Check Jog Function Control Test  Check BLU_PWM Backlight On/Off & Dim Control: for
3. If OK replace Main Board. approx. 0 (Off) to approx. 2.5Vdc (On) depending on backlight
 Check All A13V supplies (12.7VDC) dimming level.
• If missing/error replace Main Board. If OK perform backlight
test.
Backlight Test (43/50/55”)

43 50” 55
” CNM801 CNM801 CH1(+)
”
CNM801 250Vdc
CNL801 CNL801
CH1(-)
CNL801 60Vdc

65” TV Example
CNL801
CH1(+)

CH1(-)
Panel BL:
Two Sets of LED BL Strings example
CNM801 (connected in series - if one fails both go off)

Backlight Test:
1. Activate Backlights Test: – Disconnect Lead Cable from Main to BACKLIGHT DIMMING PROBLEMS:
Power Supply.  First check Option Byte Settings in Factory Mode. Wrong settings can
 Check TV Screen for active backlight LEDs. create backlight errors.
2. If NO BACKLIGHTS • Go to Menu/Picture/Expert Settings/Backlight and vary level (0 – 50)
 Check CH1 (+) BL Supplies on SMPS (approx. 270Vdc for 65”) • If no backlight changes are observed, vary the level again:
 Also Check CH2(+), CH3(+), CH4 (+)..etc. when included for larger TVs  Check BLU_PWM control voltages (CNM801)
• If any missing replace SMPS Board. If supplies are OK replace Panel. varies approx. 0.5V – 2.5Vdc
3. If BACKLIGHTS ON BUT PANEL SECTION(S) OFF • If it doesn’t vary voltage replace Main Board.
• Repeat Step 2 • If it varies and back lights won’t dim, replace SMPS.
• If any CH Backlight Supplies are low or missing replace SMPS
• If supplies are OK, replace panel
Backlight Test (43/50/55”)

43 50” 55
” CNM801 CNM801 CH1(+)
”
CNM801 250Vdc
CNL801 CNL801
CH1(-)
CNL801 60Vdc

65” TV Example
CNL801
CH1(+)

CH1(-)
Panel BL Connector:
Two Sets of LED BL Strings seen in example
CNM801 (connected in series - if one fails both go off)

Backlight Test: (Extended Test)  Check CH2 (+) and CH2 (-) when included for Larger TVs
• Repeat the same Test as with CH1
1. Activate Backlights Test: – Disconnect Lead Cable from Main to  Continue to Check CH3, CH4, …, etc. when they are also included.
Power Supply.
 Check TV Screen for active backlight LEDs. BACKLIGHT DIMMING PROBLEMS:
2. If NO BACKLIGHTS  First check Option Byte Settings in Factory Mode. Wrong settings can
 Check CH1 (+) BL Supplies on SMPS (approx. 270Vdc for 65”) create backlight errors.
 Also Check CH2(+), CH3(+), CH4 (+)..etc. when included for larger TVs • Go to Menu/Picture/Expert Settings/Backlight and vary level (0 – 50)
• If any missing replace SMPS Board. If supplies are OK replace Panel. • If no backlight changes are observed vary the level again:
3. If BACKLIGHTS ON BUT PANEL SECTION(S) OFF  Check BLU_PWM control voltages (CNM801)
 Locate CH1 (+) on SMPS and measure for approx. 250Vdc (65”) varies approx. 0.5V – 2.5Vdc
 Locate CH1 (– ) on SMPS and measure for approx. 60Vdc (65”) • If it doesn’t vary voltage replace Main Board.
• If CH1 (+) is very low or missing replace SMPS Board • If it varies and back lights won’t dim, replace SMPS.
• If CH1 (+) is OK & CH1 (-) is near 0 Volts replace Panel
SMPS Standby Test (65/75/82”)

65” 75”
CNM801

CNL801 CNM801 82” TBD

CNL801

Fuse
TV POWER STANDBY TEST:
CNM801 1. TV in Standby 5. If fuse is open replace SMPS.
 Check Standby LED Indicator 6. If fuse is OK:
2. If Not Lit:  Check Standby: A13V (Always
 Check AC 120Vac Line On) to Main Board.
3. If missing: 7. If any missing remove the SMPS
 Check 120Vac Source/Power Cord connector to the Main Board .
4. If OK:  Check Standby A13V again
 Check Resistance on SMPS Fuse • If OK replace the Main Board
after first removing AC power cord. • If still missing replace SMPS.
 SMPS Power On Test (65/75/82”)

65” 75”
CNM801

CNL801 CNM801 82” TBD

CNL801
CNM801

TV POWER ON SEQUENCE TEST: Simplified Version (without meter)

1. Verify Standby Light 4. If Standby LED Flashes and TV won’t power on
If missing perform Standby Test / Function Test  Disconnect Panel Cables from Main Board
2. Power the TV On  Power the TV On
 Check Standby LED changes and TV Powers On  Check TV Powers On (Audio OK / Backlight OK / No video)
• If TV now Powers On replace Panel
3. If Standby light won’t change (doesn’t turn off or flash) • If TV still won’t Power On replace Main Board
 Check with both Remote & Function Control Power commands
• If still no change perform Function test 5. Verify Audio is OK & Backlights Turns On
• If OK replace Main Board • If No Audio perform “Audio Troubleshooting” Test
• If No Backlight perform “Backlight Test”
 SMPS Power On Test (65/75/82”)

65” 75”
CNM801

CNL801 CNM801 82” TBD

CNL801
CNM801

TV POWER ON SEQUENCE TEST: Extended Version 4. If any wrong voltages, remove SMPS connector to Main Board
1. Power TV On  Check A13V again (12.7VDC)
 Power_On/Off .2Vdc (when off) changes to 3.3Vdc (on) • If voltages are now OK replace the Main Board
• Note: There is a delay from PS-ON to off condition when • If voltages are still wrong replace SMPS
the TV is powered off. 5. Verify Backlight Turns On in Normal TV Operation Mode
2. If voltage error or no change: • If No Backlight
 Check Jog Function Control Test  Check BLU_PWM Backlight On/Off & Dim Control: for
3. If OK replace Main Board. approx. 0 (Off) to approx. 2.5Vdc (On) depending on backlight
 Check All A13V supplies (12.7VDC) dimming level.
• If missing/error replace Main Board. If OK perform backlight
test.
Backlight Test (65/75/82”)
CH1(+)
250Vdc
65” 75”
CNM801 CH1(-)
60Vdc
CNL801 CNM801 65” TV Example
CNL801 Panel BL
: Sets of LED BL Strings

CNL801

65” 75”
82” TBD
Backlight Test:
1. Activate Backlights Test: – Disconnect Lead Cable from Main to BACKLIGHT DIMMING PROBLEMS:
Power Supply.  First check Option Byte Settings in Factory Mode. Wrong settings can
 Check TV Screen for active backlight LEDs. create backlight errors.
2. If NO BACKLIGHTS • Go to Menu/Picture/Expert Settings/Backlight and vary level (0 – 50)
 Check CH1 (+) BL Supplies on SMPS (approx. 270Vdc for 65”) • If no backlight changes are observed, vary the level again:
 Also Check CH2(+), CH3(+), CH4 (+)..etc. when included for larger TVs  Check BLU_PWM control voltages (CNM801)
• If any missing replace SMPS Board. If supplies are OK replace Panel. varies approx. 0.5V – 2.5Vdc
3. If BACKLIGHTS ON BUT PANEL SECTION(S) OFF • If it doesn’t vary voltage replace Main Board.
• Repeat Step 2 • If it varies and back lights won’t dim, replace SMPS.
• If any CH Backlight Supplies are low or missing replace SMPS
• If supplies are OK, replace panel
•
Backlight Test (65/75/82”)
CH1(+)
250Vdc
65” 75”
CNM801 CH1(-)
60Vdc
CNL801 CNM801 65” TV Example
CNL801 Panel BL
: Sets of LED BL Strings

CNL801

65” 75”
82” TBD
Backlight Test: (Extended Test)  Check CH2 (+) and CH2 (-) when included for Larger TVs
• Repeat the same Test as with CH1
1. Activate Backlights Test: – Disconnect Lead Cable from Main to  Continue to Check CH3, CH4, …, etc. when they are also included.
Power Supply.
 Check TV Screen for active backlight LEDs. BACKLIGHT DIMMING PROBLEMS:
2. If NO BACKLIGHTS  First check Option Byte Settings in Factory Mode. Wrong settings can
 Check CH1 (+) BL Supplies on SMPS (approx. 270Vdc for 65”) create backlight errors.
 Also Check CH2(+), CH3(+), CH4 (+)..etc. when included for larger TVs • Go to Menu/Picture/Expert Settings/Backlight and vary level (0 – 50)
• If any missing replace SMPS Board. If supplies are OK replace Panel. • If no backlight changes are observed vary the level again:
3. If BACKLIGHTS ON BUT PANEL SECTION(S) OFF  Check BLU_PWM control voltages (CNM801)
 Locate CH1 (+) on SMPS and measure for approx. 250Vdc (65”) varies approx. 0.5V – 2.5Vdc
 Locate CH1 (– ) on SMPS and measure for approx. 60Vdc (65”) • If it doesn’t vary voltage replace Main Board.
• If CH1 (+) is very low or missing replace SMPS Board • If it varies and back lights won’t dim, replace SMPS.
• If CH1 (+) is OK & CH1 (-) is near 0 Volts replace Panel
Troubleshooting Video Path

Video: Customer Picture Test

MAIN BOARD
Main Section Pre- FRC Post FRC Results

Problem

Check Signal
Pass Pass Pass Source and other
inputs

Replace
Fail Pass Pass Main/T-CON
Board

Replace
Fail Fail Pass Main/T-CON
Board

Replace
Main/T-CON
Fail Fail Fail
Board or Panel
(verify symptom)
Video Circuit Layout:

Video Circuit Layout:

ENTER: Factory mode -> SVC -> Test Pattern

Check Test Patterns

1. Verify “Scaler Pattern” and
MAIN IC
“US Post Pattern”
2. Verify “FRC Pre Test Pattern”
3.Verify “FRC Post Test Pattern”
4. Verify “SoC TCON Test Pattern”
Troubleshooting Video Path - TV Main Models

TROUBLESHOOTING VIDEO PROBLEMS – New combined MAIN Models

Pre Scaller & US Post of MAIN BOARD
Main Section PRE FRC Section POST FRC Section TCON Section PANEL

• Check Panel
Customer Customer
Customer Picture Test 1
Picture Test 2 Picture Test 3
MUTE • If Noisy Video:
MUTE 369
147  SocTCON
MUTE
MUTE Pattern in
Mute 369 Mute Factory Mode
Mute 147 Mute PRE FRC May not be available for
POST FRC
(Factory Mode)
Larger models over 70 • Use type of
(Factory Mode) inches.
 Video Operation Noise observed
 Video Operation  Video Operation  Video Operation (Bars, single lines ,
Generated on
Generated at Generated at Generated at video distortion,
Pre FRC Section Post FRC Section T-CON Section. etc to help .
Main Section.

 If OK: If OK:  If OK: • If noise is only on

 If OK:
 Source & Input • Replace Main Board • Replace Main Board • Replace Main Board one half of screen
check / swap
Cables
 If Noisy:  If Noisy: panel cables.
 Other inputs  Post FRC Section  Mute 369 Mute  If Noisy:
 Main Board • Verify Defective
 If Noisy:  Panel Panel Cables ,
 Pre FRC Section Main Board
or Panel.
Test
Patterns
Troubleshooting
AUDIO Troubleshooting:

Source Main Board Speakers

AUDIO TEST
• No TV Sound • No HDMI Audio
 Menu/Audio/Speaker Settings/set to TV Speaker  Source / HDMI Cable
 Swap with other HDMI Inputs/Sources
• Noisy/Distorted TV Audio  Perform EDID Write in Factory Mode
 Customer Menu/Support/ SOUND TEST  (Can restore missing HDMI Audio).
 Bulletins and Latest firmware on TV
 If SOUND TEST FAILS (Missing/Noisy Audio) • If not restored replace main board
 Speakers (compare resistance/quality) • Check Audio Format PCM/Dolby based on external Receiver
• Compare audio level out to speakers with multi meter.
 Replace defective Speakers or Main Board or Cable • ARC Issues
 HDMI Cable is input to the ARC Designated HDMI port
 IF SOUND TEST OK  ARC (HDMI Control) is enabled on the external Receiver.
 Audio Source & External Cables
 With external Audio Generator (device or App) • Bluetooth Audio “Sound Share” Connection Issues
 Other Inputs  Sound Bar is in TV Mode
• To Connect, Press & Hold Play Button until Sound Bar pairing mode
• Optical Digital Out Errors begins.
 Red light from Optical Digital Out
If missing replace Main Board
Troubleshooting
Network Troubleshooting

TV Router Internet
TV to Router “Failure” Router to Network “Failure”
 Check Network Status  Check Network Status

 Wired & Wireless MAC Address in Customer Support Menu.  Instruct the customer the TV has proper connection to
 No Wired MAC Address: Replace Main Board the router and is likely OK.
 No Wireless MAC Address:
 Module cabling & voltages from Main Board.  Check other devices using network are OK. If they test
 If operating voltages are OK but signal missing OK this does not mean the TV should be working.
Replace WiFi Module (WiFi/Bluetooth Module)
 Proper security passcode  Try another source (Hotspot) to test/show TV Network
 Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App) operation.
 Try another source (Hot spot or Test Router)
 Check related Bulletins
 Check Factory Mode / SVC / Info/ WiFi Error Count
(replace module for high error counts)
 Network: Troubleshooting

“Wifi Analyzer” App

1. Download free
“Wi-Fi Analyzer” App
1. 2. (Android)
3.
2. Select Network under
test

3. Check Signal Strength

Meter at both router lo-
cation and TV location.
 . Wi-Fi Signals  . Competing  . Ideal Channel Location
 Check other Wi-Fi Sig-
nals in area.

 Check for competing

adjacent channels.

 Check for current &

recommended Channel
Locations
 Wired LAN Test – External Router

Wired LAN Operation (TV to Router) Test

Use an external Router and LAN Cable for testing. Wired LAN Operation Test
(No Internet connection required or used in this example)
1. Connect a known good external LAN
Cable and Router to the TV for testing,
External Router 2. Select Menu / Network / Network
And LAN Cable Settings / Network Type / Wired / Connect

3. Verify connection: TV to router.

The Router to Internet will not
connect in this test.

The TV is OK if connection to the Router is

verified . Inform the customer to check their
LAN Cable and Router.

(NOTE: Previous Model Year - On Screen

Display Example)

 TV properly connected to Router

Wireless Internet - Wi-Fi / Router Issues

1) Wi-Fi Security Key

2) Distance between the wireless router and TV
3) Go to TV Apps / Open “YouTube” / Select a 4K Video / Go to bottom
Menu / Select More / “Stats for Nerds” / Verify Active Streaming Status
o HD Video Streaming - 5Mbps and up
o UHD Video Streaming - 25Mbps and up
o Check Latency less than 50ms
Troubleshooting
Smart Hub Connection Test

TV Router Internet Samsung Server

 Go to Menu > Support > Self Diagnosis > Start Smart Hub Connection Test
Network Test/ DNS Test ISP Blocking Samsung Samsung Apps Test
Server Test
Gateway Test
• If it fails • If it fails • If it fails • If it Fails
• If it Fails  DNS setting in “Network  Internet Service  Network • Reset Smart Hub
 TV to Router Provider is Status  Samsung Apps load correctly
Settings”
• If DNS is set manually • If OK • If it Fails
Connection  settings are correct (may be Active • Reset Smart • Perform “Apps Reset” in Factory
Test in set to 8.8.8.8 to prevent  With DNS Hub Mode
“Network setting at  Terms of • Go to Smart Hub and complete
Netflix issues)
Trouble • If it still fails 8888 Terms of Agreement and set up
- shoot -  DNS Test with setting to Auto  With Hot Spot Agreement are information
ing” accepted.  Samsung Apps load correctly
Mode
• If it fails both Manual & Auto • Before selecting an App, allow
• problem is ISP or Router Apps to load or failure will
re-occur.
For Netflix Operation/Connection Issues: For Streaming Issues:
 Check Certificate & Netflix ESN Status in Factory Mode. • Go to YouTube - Select a 4K Video
 If Certificate and ESN exists, “CO”, “NfO”, change the DNS to • Go to Menu at bottom / Select More Options
8.8.8.8  Check “Stats for Nerds”
 If Certificate is missing, “C/” replace the TV’s Main board.  Check Speed for 5 Mbps (minimum HD streaming)
 If ESN number is missing: NF/ do not replace the Main Board.  Check Speed for 25 Mbps (minimum 4K Streaming)
 Reset TV Clock and check for correct Time & Date. Netflix re-
lies on correct settings.
 Reset Smart Hub. / Reset Apps In Factory Mode
Troubleshooting
Main Board Chart Connector Pins BT/W-Fi / Function Pins
with Main Board Chart as Reference

Main Board Chart Reference

Wi-Fi /BT Pins Function Pins

BT/Wi-Fi Function Pins

Pins 1 2 3 4 5 6 7 8 9
STBY 0 0 0 3.3Vdc 3.3Vdc 0 5Vdc 3.3Vdc 3.3Vdc

PWR BT/Wi-Fi BT/Wi-Fi GND VCC

ON Sig (DM) Sig (DM)
0.2Vdc 0.2Vdc 0 3.3Vdc 3.3Vdc 3.3Vdc 5Vdc 3.3Vdc 3.3Vdc
effective effective

- Go to Settings>Support>About This TV
. Wired MAC Address (missing or error - replace Main Board)
. Wireless MAC Address
. Bluetooth Address
- If Bluetooth Address or Wireless MAC Address are missing
or errors exist
 BT & Wi-Fi Connector Voltages. If Voltages are OK but no BT
or Wi-Fi Signals voltage(s), replace defective Module.
Factory Mode
Factory Mode - Overview

Setting TV into Factory Mode: Important Items to check/perform:

Factory Remote  Option (must set Option Bytes when replacing Main Board)
1. Power TV ON
 Option/ Factory Reset (returns TV to out of box condition.
2. Select TV Source
3. Info/Factory - Must perform when replacing Main Board or Full One Connect
4. Use MENU for return
 SVC/Info/ ER Count
Samsung IR Remote
(Limited Operation)
 SVC / Test Patterns (Use to check / troubleshoot) videos errors.
5. TV Power Standby  Control / EDID (Use to Reset HDMI Operational Errors)
6. Info/Menu/Mute/Power AA81-00243A AA81-00243B
Service Remotes Recommended
 Setting Option Bytes
1. Enter Factory Mode with
Service Remote (only)
2. Check Option Byte Table
located on GSPN (Fast Track
or Tips or STG)
3. Select Option
4. Select each item to change
5. Can Use Writing Type to
enter model (if entered
wrong it will not change)
First Screen 6. Soft power TV Off to load
Appearing in
Factory Mode
 Performing Factory Reset
Next slide 1. Enter Factory Mode
details 3. TV will power off.
2. Select Option / Factory Reset 4. Perform ALL TV Settings
(New out of box condition)
Factory Mode - 1st Screen Info

Important Screen Info:

- Micom Version
- Sub Micom
- Tizen Platform info

- BT Version
- E-Manual
- Blaster Version
- E-POP Version
- EDID Success (Status)
- HDCP Success (Status)
- FRC
- Dimming
- T-Con
- Model
- Wired MAC Success
- Wireless MAC Success
- WiFi Version

- CO Status (“O” Operational)

- Factory Data Version
- EERC Version

- Date of Purchase - Initial set up date

(Resets with Factory Reset)
 Important New Option Byte “Writing Type” Entry

Select Writing Type Set Writing Type Writing Type Success

 For Quick Entry of Type

1. Confirm Type from Option Byte Table for your TV
2. Select Writing Type
3. “Set Panel Type” appears
4. Enter exact Model Type using cursors
5. Select OK
6. Writing Type Success appears in the Option Table
• If the model Type you entered doesn’t exist it will not load
• If you entered over 10 digits an Information screen box is full appears. Writing Type digits exceeded
7. Complete rest of Option Byte Table info
8. Press soft power off with remote to enter settings.
NOTE: If you made a mistake you can unplug the TV to prevent info from changing options.
 Important New Option Byte “Model Code” Entry

Select Model Code Set Model Code Model Code digits exceeded

 For Quick Entry of Model Code

1. Confirm Model Code from Option Byte Table for your TV
2. Select Model Code
3. “Set Model Code” appears
4. Enter exact Model Type using cursors
5. If you entered over 19 digits an Information screen box is full appears
6. IMPORTANT: It will accept wrong model code, be sure to enter correct code.
7. Complete rest of Option Byte Table info
8. Press soft power off with remote to enter settings. Wrong Model Code Entry
Factory Mode – Video Test Patterns / EDID Write

SVC/Test Pattern

 Factory Mode / Control / EDID

(Restoring HDMI Inputs)

1. Remove ALL HDMI connec-

tions
2. Factory Mode/Control/EDID
(Press Enter)
3. Select EDID/OFF to ON (Right
Arrow Key)
4. Select EDID WRITE ALL (Enter)
Check Test Patterns 5. Wait to Success (Right Arrow
1. Verify “Scaler Pattern” and “US Post Pattern” Key)
2. Verify “FRC Pre Test Pattern” 6. Confirm EDID WRITE ALL Suc-
3.Verify “FRC Post Test Pattern” cess (Menu Key)
4. Verify “SoC TCON Test Pattern”
Factory Mode – Error Count

SVC/Info/ER Count

ER Count
 Check each item listed

IMPORTANT ITEMS
 WD Count: Watch Dog
(Hardware related issue)
 AR Count: Auto Reset
(software (i.e. Apps) related
 WiFi Count
(Check all listed items)
 BT Count
(Check all listed items)
 VCC Fail Count
(DC Supply related - New 2018)
Factory Mode – Serial Number

Writing Serial Number

When replacing the main board, the replacement mainboard may have a serial number already entered. This
serial number is invalid and must be replaced with the serial number from the label on the back of the TV.

After replacing the main board, turn on the TV and go to Settings > Support > About This TV. If a serial
number exists,
It must first be erased, follow the instructions below to enter the correct serial number.
1. Take a picture of the serial number on the label on the back of TV.
2. Enter the Factory Menu using a factory remote.
3. Select SVC > S/N > Writing S/N.

4. When the soft keypad is displayed, if a serial number already exists, select “Delete All” to erase the
existing serial number.
5. Use the soft keypad to enter the correct serial number from the Back Cover label. Carefully Check
each digit to make sure all digits are entered correctly. You must enter all 15 digits.
Disassembly
Repair Preparations

1. Remove power cord and connections and place the TV down onto a protected surface.

2. Remove the stands with pulling straight out.

Repair Preparations
3. Insert the Open Jig completely into the tab (slot) of the rear cover’s left side bottom corner to release
4. Insert second tool on bottom left side while angling tool and proceeding to open cover up left side to top
5. Insert Open Tool in bottom right corner tab (slot) to release
6. Insert second tool on bottom right side while angling tool and proceeding to open cover up right and across the top.
3

1 2

4
※ Cautions to prevent severe damage to the Panel.
4
Insert the Open Jig① in tab 1.5inches away from bottom.
Do not go across the bottom of the panel with the
Open Jig②.
3 3
Repair Preparations

7. Gently lift up the rear cover from the top middle while wiggling to release inside clips and prevent damaged.

8. Stands can be re-inserted for troubleshooting

Note:
Straighten ALL Locking Wires
before reattaching Cover
Disassembly

8. Remove the Speaker(1), BT/WIFI/IR function(2) and cables(3).

(3)

(1) (1)
(2)
Disassembly

9. Remove power cable and USIT cable

Disassembly

10. Remove Main Board.

Removing Main board

① Lift up
1) Gently lift up (Top Right corner) to release the lock.
2) Use both hands to hold the board and slide to the left
to release the board.

※ When installing the Main board, verify the board is

properly positioned in all 4 mounting slots.
② Slide to the left to release the board
OK NG
Disassembly

11. Remove SMPS. (43/50/55”)

Removing SMPS board – Discharge Large Capacitors

- You have to discharge the SMPS by using service JIG across leads of Large Capacitors as pictured below.
- If LED ON -> LED OFF, Discharge is completed. Then verify voltage is less than 10Vdc across leads with Volt Meter.

※ Measurement point
43”

After Discharge
check with meter
Across leads for
less than 10Vdc

50” 55”
Disassembly

11. Remove SMPS. (65/75/82”)

Removing SMPS board – Discharge Large Capacitors

- You have to discharge the SMPS by using service JIG across leads of Large Capacitors as pictured below.
- If LED ON -> LED OFF, Discharge is completed. Then verify voltage is less than 10Vdc across leads with Volt Meter.

※ Measurement point

After Discharge
65” 75” check with meter
Across leads for
less than 10Vdc

82” TBD
Disassembly

11. Remove SMPS.

Lift up
Removing SMPS board
1) Push and hold down BLU connector tab to release
it’s panel lock connection.

2) Lift to release the lock tab on upper left side of

Board. (Step 4 will assist)

Slide to the right to release the board 3) Locate a notch in insulation sheet. (not all models)

4) Use Open Jig in notch to help release & smoothly

slide SMPS to the Right.
(While pushing BLU Tab & Releasing Lock Tab)

OK NG

1 2 3 4
Disassembly

12. Completely Disassembly