Travel Agency Operations&Fare Calculation
Travel Agency Operations&Fare Calculation
Travel Agency Operations&Fare Calculation
Operations
The Philippine Tourism Industry
THOMAS COOK:
•Founded the agency by his name in November
1841.
•Cook established 'inclusive independent travel.
•With John A Mason Cook, he formed a partnership
and renamed the travel agency as Thomas Cook and
Son.
Functions of a Travel Agency
1. Provide information and expertise.
2. Recommend destinations, products and
services best suited to the needs of the
client.
3. Provide assistance in securing travel
documents.
4. Process travel arrangement.
5. Assist in case of refunds and cancellations.
Characteristics of a Travel
Management Company
1.Retailer
2.Counselor
3. Derives income from a pre-determined fixed
commission dictated by suppliers or a
professional fee negotiated with client.
4. Charges fees for ancillary services.
TOUR OPERATOR – an enterprise regularly engaged in the business
of inbound and/or local tour operation such as making online
reservations, arranging and booking for transportation and
accommodation, handling and/or conducting tours for a fee,
commission, or any form of remuneration.
Administration:
Deals with the day-to-day management activities
of the company.
Operations:
Core of the Travel Agency business.
Engaged in the efficient and effective delivery of
the organizations services.
1. The Travel Counselor
• Provides all necessary information requested by
prospective travellers
•Recommends products and services best suited to the
travellers needs
•Keep updated on new travel information and trends. •Fill
out all travel information in the booking card for travel.
•Relay all changes and confirmations to clients •Process
refunds and processing fees
•Monitor processing of travel documents and insure that
they are all in order prior to release to clients.
2. The Reservations Officer
• Air ticket –it may also contain additional pages, such as terms and conditions
of contarct of carriage, limitations of carriers liability, general information
of check-in time, reconfirmation requirements, carriage of dangerous goods
and the like. International air tickets may also contain extracts from the
Warsaw Convention pertinent to International commercial air travel.
Composition of an Air Ticket
1. Audit Coupon- which contains the original details of the transsction. It is
detached after completion and validation of the ticket and attached to the
sales report and sent to the accounting department as its copy.
2. Flight Coupon- which are left in the ticket until the passenger checks in at
the airport.
Documentation
it refers to the process of legally securing the necessary travel
papers for prospective passengers. These are divide as follows:
• Documents required for leaving the country of origin
• Documents required for transit countries
• Documents required for entry to, and exit from, destination country
• Documents required for re-entry to the country of origin
Flight Reservations
A reservations is an advanced request for space or service sometime in
the future. The Reservation Officer is responsible for processing of
reservations.
Systems (CRS). A CRS enables a travel agent who is on-line or connected to the
• APOLLO
• AMADEUS
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