Group Technology.

Next-IT  Operating Model

 Rethinking the Next-IT Operating Model
How Technology is delivered? G42 as an AI & Cloud
External Customer

company
Customers

Strategic vendors

Customer Solutions & Services Delivery HUAWEI

Internal Customer
Business Units

Business Unit

Microsoft
Customer Data & Customer Case Dashboards Customer
Modules

Customer Platforms AI Platforms

Analytics Management & Reporting Notifications

 
Customer Operational Platforms

Information Security
Enterprise APIs

Data Privacy
Enterprise Service

IT Service Operations

IT Governance, Risk and Compliance

Platforms

Enterprise Applications

IT Enterprise Architecture
Strategic Service Provider
Group Technology

DevOps Services
Operational
Enterprise

Platforms

Technology Infrastructure
Rethinking the Next-IT Operating Model

How IT delivers value? IT Value Workstreams

Drive IT Value

Demand to Portfolio Requirements to Request to Fulfil Detect to Correct

Deploy

Measure and create

insights

Source: The Open Group IT4IT

 Rethinking the Next-IT Operating Model
Customers and Business Solutions (Internal & External)

Opportunities Solutions Services Delivery

Broker Integrator Orchestrator

Services
 Understand business  Integrate data and  Manage solution
needs services from internal delivery (performance,
Domains & Processes
 Advise on innovation and external sources cost and quality)
and technology  Manage integration  Ensure enterprise
Organization & Relationships enablement architecture, tools and obligations met and
opportunities   methods assets protected
IT Operating Model

Next-IT Roles
 Facilitate matching  Source services  Monitor and manage
Governance
Dimensions

business needs and  Manage service service performance,

service options integration and solution cost and quality
Technology  Monitor and discover development  Coordinate across
new and evolving service providers and
Solutions & Location service offerings resolve issues
 Evaluate available
services and potential
Performance Management value

People & competencies

Offerings Services Services Delivery

Service Providers (Internal & External)

4
 Group Technology. Next-IT Operating Model
The Solutions Hub operating model consists of a
set of inter-related dimensions that deliver an
unique set of capabilities to the G42 Technology
Group.
Opportunities Solutions Services Delivery

Customers and Business Solutions (Internal & External)

Services

A. Manage customers
Domains & Processes

Organization & Relationships

 

B. Vision & Strategy

IT Operating Model

D. Transform
Governance
Dimensions

F. Analyse
H. Govern

I. Protect
C. Plan

E. Run
Technology

Solutions & Location

Performance Management Manage sourcing relationships

G. Manage sourcing

People & competencies

Service Providers (Internal & External)

Offerings Services Services Delivery

5
Group Technology. Services
 
 G42 Group Technology. Services Catalogue 2021

Solutions Hub DevOps IT Service Information IT IT Governance,

(EA & Product Operations Security & Data Infrastructure Risk &
Engineering)
Privacy Compliance
• Technology assessment and • Linux/Unix System • IT Service Desk Management • Data Privacy • Windows Administration • IT Project Management
roadmap Administration and • IT Support Services • Cyber Security Defense • Network Operations Design, Office
• Enterprise and Solutions Provisioning • IT Disaster Recovery Center Architecture and Management • IT Strategy & Roadmap
Architecture definition • G42Cloud Tenant Management • Identity & Access • Security Operations, Design, • IT Demand Management
• End-2-End Corporate Administration and Lifecycle • IT Business Continuity Management Architecture and Management • IT Performance Management
Applications Delivery Management Management • InfoSec Governance, Risk & • DNS, DHCP, & Email • IT Financial Management
• Corporate Applications • Virtual Machine, Database, • IT Service Transition Compliance Management • IT Vendor Performance
Support Kubernetes, and Network Management • Technology Risk • SharePoint And Remote Management
• Corporate ERP operational Lifecycle Management • Configuration & Change Management EndPoint Management • IT Risk Management
and evolutive support • Dev Pipelines, Build Cycle Management • InfoSec Policies & • IT Compliance Management
• Enterprise Data Management Administration & Onboarding • IT Service Monitoring Procedures, Training & • IT Asset, Staff & Resource
• Enterprise Applications • Developer Support • SLA Management and Awareness Management
Integration • DevSecOps Service Reporting • Third Party Vendor Risk
• UX Design • DevOps Billing Management • Continual Service Management
• Quality Management • Custom Scripting and Improvement • Secure Code Review
Integrations • Red Teaming (Vulnerability
Management & Penetration
Testing)
• Brand Monitoring

G42 Confidential
G42 Confidential | Office of the Group CIO 7
Group Technology. Domains
 
 H. Govern
The Govern Domain, ensures that the IT domains are aligned to the current and future
need of the business.

B. Vision & Strategy

The Vision & Strategy Domain, formulates and maintains the
strategy for IT to ensure the solutions and services are
delivered efficiently enabling the business expectations

Offerings
Opportunities

C. Plan
The Plan Domain, formulates and maintains the IT portfolio
and prioritize the new investments required as part of the IT
Strategy that enables the business strategy.
A.

D. Transform
The Transform Domain, identifies and analyses business
 

requirements, translating them into business solutions and

test the overall capability, including the system and processes
to validate that they meet the requirements to ensure the

Services
Solutions

transition of the solutions into the production environment

G. Manage sourcing

which minimal business disruption

leverage IT expertise
Manage customers

Manage sourcing relationships

Service Providers (Internal & External)

Customers and Business Solutions (Internal & External)

E. Run
The Run Domain, provides and continuously improve
delivery of solutions and services in line with business
requirements
Group Technology. Next-IT Operating Model

The Manage Sourcing Domain, identifies requirements for supplier/partner services, selecting the right supplier and managing its performance

Services Delivery
Services Delivery

drive meaningful insights to support decisions

The Analyse Domain, provides the ability to analyse data to
F. Analyse
The Manage Customer Domain, identifies and prioritize demand for new IT services and improvements to existing services. Ensuring IT teams leverage business expertise and the business functions

compliant environment across all the IT domains and the business organization
The Protect Domain, provides the ability to maintain and standardize, safe, secure and
I. Protect
DRAFT FOR
DISCUSSION
Group Technology. Processes
 
 DRAFT FOR
DISCUSSION

Group Technology. Next-IT Operating Model

Opportunities Solutions Services Delivery

IT Business Partnering Management

A. Manage customers
Customer Service Management
Demand to Portfolio

IT Demand and Resource management IT Portfolio Management (PMO) Service Level Management

Solution/Service Solution/Service Service Operations

Design Transition
Solution/Service
Development   Product Management

Requirements to
Data Management
B. Vision & Strategy

Deploy

D. Transform
H. Govern

I. Protect
F. Analyse
Quality Management
C. Plan

E. Run
Knowledge Management

IT Strategy Management Enterprise Architecture management

IT Infrastructure Management

Security and Access Management Request to Fulfil

Risk and Compliance Management

Sourcing and procurement management Manage sourcing relationships Vendor performance management
G. Manage sourcing

Offerings Services Services Delivery

Detect to Correct
 DRAFT FOR
DISCUSSION

Group Technology. Next-IT Operating Model

ID IT Process Name (L1) IT Process Description IT Process Owner

IT Business Partnering Management RD

Customer Service Management MP

IT Portfolio Management (PMO) RD

Service Level Management MP

IT Demand and Resource management RD

Solution/Service Design JM

Product Management JM

Service Operations   MP

Solution/Service Transition CT

Solution/Service Development JM

Data Management JM

Quality Management CT

Knowledge Management MP

IT Strategy Management RD

Enterprise Architecture management JM

IT Infrastructure Management A

Security and Access Management D

Risk and Compliance Management RD

Vendor performance management MP

Sourcing and procurement management RD

 DRAFT FOR
DISCUSSION
IT Portfolio management

Project prioritization

Process Name
Portfolio monitor and reporting

XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Process Description Process Owner Head Name

Product Description

Sub Processes Key Interactions Organization Tools & Frameworks

 Sub Process 1  Interactions/Engagement with other Roles that participate in the process  Tools and/or Frameworks to support the
 Sub Process 2 processes Governance structure that support the process
 Sub Process 3 process

 
Artefacts KPIS

Inputs: Outputs:  % KPI 1

 % KPI 2
 % KPI 3
 DRAFT FOR
DISCUSSION
IT Portfolio management

Project prioritization

Process Name. Maturity Self-assessment

Portfolio monitor and reporting

XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Stage II Stage III Stage IV Stage V

Stage I Initial/Under Development Defined Linked to Business Objectives Continuous Improvement
Dimensions No Existant

Strategy

Process

 
Roles

Tools & Technologies

Performance Measures
 DRAFT FOR
DISCUSSION
IT Portfolio management

Project prioritization

Enterprise Architecture (EA) Management

Portfolio monitor and reporting

XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Process Description Process Owner Juan Mestas

The Enterprise Architecture Management process provides a structured approach to describe and maintain the current and future state of the architecture for Group Technology, extending to the
different Business Units.

Sub Processes Key Interactions Organization Tools & Frameworks

 Enterprise Capabilities Planning  IT Strategy Roles:  Enterprise Architecture Repository

 Architecture Principles and Standards  IT Business Partnering Management  Enterprise Solutions Architecture Manager  Enterprise Meta-Model
Management  IT Portfolio Management (Planning)  Enterprise Solutions Architecture Lead
 Technology Lifecycle Management (Applications)
 Innovation Management  Product Management    Enterprise Solutions Architecture Lead
 Solution Design (Integration)
 Enterprise Solutions Architecture Lead
(Data)
Artefacts KPIS

Inputs: Outputs:  % Alignment of architecture projects with value drivers

 Business Requirements  Enterprise Meta-Model  % Degree of reuse across enterprise
 IT Portfolio  Enterprise Principles Catalog  % Reduced time to market for complex initiatives
 Enterprise Standards Catalog
 Technology Assessment  % Reduced total cost of ownership for technology (reduced IT chargeback to business)
 Technology Roadmap  % Improved business value of IT projects (measured through business cases)
 % Degree of integration across each (and all) domains
 DRAFT FOR
DISCUSSION
IT Portfolio management

Project prioritization

EA Management. Maturity Self-assessment

Portfolio monitor and reporting

XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Stage II Stage III Stage IV Stage V

Stage I Initial/Under Development Defined Linked to Business Objectives Continuous Improvement
Dimensions No Architecture

IT Architecture strategy does IT Architecture strategy is IT Architecture strategy is communicated Formalized IT Architecture strategy IT Architecture strategy is broadly
not exist or is limited, and developed, but not formally and ratified in all areas of the and relevant policies and procedures developed encompassing corporate
little or no formal policies or communicated or updated. organization and policies and procedures are well understood by the IT vision and strategy with goal of
Strategy procedures are employed. are known and followed. organization and are fully integrated designing & managing data architecture,
into day-to-day procedures. network architecture, computing
platforms & information repositories.
IT Architecture processes not Core processes are defined and Core and support processes implemented. IT Architecture updated regularly. Processes continually improved to
defined or deployed. implemented. There is no unified Baseline and target architectures are Most new IT solutions comply to the integrate leading practices. Proactively
architecture standards across identified Transition plan is developed. IT architecture. Architecture is review system, application, and
Process technologies or business processes.
Existing architecture is patched, as
 
50% of new IT solutions are governed by
the IT architecture. Architecture is
reviewed and refined according to
business drivers/ IT strategy.
technology infrastructure architectures
to ensure optimization of business
necessary. reviewed for efficiency and possible Architecture strategy begins to drive vision attainment.
economies of scale. some IT strategy initiatives.
Job descriptions not defined Architect role introduced but Permanent staff accountable for Dedicated Architecture team. Senior Senior management team involved in
(tacit information only). No limited management or planning architecture development and management directly involved in the the optimization of the enterprise-wide
architect position. team involvement in the maintenance. Architecture personnel architecture review. Training and architecture development. Continuous
Roles architecture process. Success actively involved in Program / Project certification process established for education. 360˚ performance evaluation
depends on individual efforts. planning and approval. key roles in architecture management. conducted for architecture team
members.
No tool or technology Basic tools (office suite, graphics Architecture documents on Intranet. Enterprise-wide standardized toolkit. Architecture documents are used by
supporting IT Architecture packages) are used to document technical reference model and standards 100% compliance with technical decision makers in the organization for
Tools & Technologies processes. architecture. profile framework established. Tools are reference and standards profile every IT-related business decision.
used to support maintaining architecture framework.
documentation.
No performance measure Case-by-case analysis of variances Adherence to Architecture standards and Architecture balanced scorecard is Architecture performance measures are
exists. No benchmark with standards is sometimes cost of non-adherence is measured and developed and implemented. changed to monitor and address new
Performance Measures information considered. performed. communicated. Architecture decisions tied to architectural and business issues.
improvement in business performance
measures.
 DRAFT FOR
DISCUSSION
IT Portfolio management

Project prioritization

IT Demand and Resource Management

Portfolio monitor and reporting

XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Process Description Process Owner Roshan D.

Sub Processes Key Interactions Organization Tools & Frameworks

 IT Demand Management  IT Strategy Roles:

 IT Resource Management  IT Business Partnering Management  IT Demand Manager
 IT Portfolio Management (Planning)
 Product Management
 Solution Design  
Artefacts KPIS

Inputs: Outputs:
 Business Requirements
 DRAFT FOR
DISCUSSION

IT Demand and Resource Management.

IT Portfolio management

Project prioritization

Portfolio monitor and reporting

XX. Process
Architecture management

Self-assessment
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Stage II Stage III Stage IV Stage V

Stage I Initial/Under Development Defined Linked to Business Objectives Continuous Improvement
Dimensions No Architecture

Strategy

Process

 
Roles

Tools & Technologies

Performance Measures
 DRAFT FOR
DISCUSSION

Next-IT Operating Model

Next Steps
ID Activities Owner

1 Validate the proposed L1 Process Model Hadi A

2 Develop the L1 Process Charts IT Heads

3 Develop the L1 Process Self-Assessment IT Heads

4 Develop the L2/L3 Processes IT Heads

 
5 Develop Artifacts Templates IT Heads

6 Validate the proposed model Hadi A

Think. Share. Make it happen.