UNIT 4

OFFICE AUTOMATION SYSTEM

MEANING OF OFFICE
• An office is understood to be a place where clerical work is
performed and where all kinds of paperwork (letters,
correspondence, files, records, etc.), is maintained and dealt with. It
is “a central place where all sorts of clerical work is done to
coordinate and control the affairs of the whole organisation”.
• According to George R Terry “The acts of collecting, processing,
storing and distributing information comprise the functions of the
Office.”
• Office Work is, therefore, primarily concerned with making,
preserving and using records — the records about purchasing,
producing, selling, accounting and correspondence, inventories and
written or printed memorandums of all kinds.
• These records may be required in an organisation for an efficient and
effective control of its operations.
• It is one of the means by which each department of a business
carries out its functions and by which it coordinates its duties with
those of other departments.”
OFFICE FUNCTIONS
• The functions of a modern Office may be classified into two
categories:
• I. Basic functions (or routine functions); and
• II. Administrative management functions.
• I. Basic Functions- : “The basic functions of an office can be said to be
receiving, recording, arranging (and analysing) and the giving of
information”. In the work of any Office, be it sales, purchasing,
personnel or even the drawing office, it will be seen that this is done
most of the time
• The basic functions of an office may be analysed under the following headings:
• 1. Receiving Information:
• Information relating to the activities of an organisation may be received from a
variety of sources, which may be internal sources or external sources.
• From internal sources, information may be received from various departments,
sections or divisions of the organisation.
• From external sources, it may be received from suppliers, customers, visitors,
other organisations, government departments, etc.
• Examples of the form in which information is normally received are letters,
telephone calls, orders, invoices and reports on the various activities of a
business
• 2. Recording Information: The object of keeping records is to make
information readily available to the management, whenever required. For this
purpose, the information that is received, is converted into some form of
written record. The records normally kept in a business office include financial
and cost accounts, orders, progress of work, hours worked by employees,
correspondence, etc.
• The records so maintained by the Office serve as a reference library for future
use.
• 3. Arranging Information:
• An office is responsible for supplying information in the form which best serves
the purpose of the management, and this is a function of the highest
importance and which must be carried out by a properly trained staff.
• Examples of arranging information are: preparing invoices, payrolls, cost
accounting statements, statistical statements, and reports
• 4. Giving Information:
• An office furnishes information from its records as and when it is
required by the management.
• The information required by the management may be of a routine
nature or of a special nature, and may be supplied verbally or in
writing. Examples of giving information are orders, estimates,
invoices, progress reports, statements of accounts, statistical and
financial statements, etc
• . All this work involves typing, duplicating, telephoning, mailing,
teleprinting, etc.
II. Administrative Management Functions
• Apart from the basic functions of an office, there are certain
administrative management functions which have to be performed for a
smooth functioning of the office. These functions are outlined below:
• 1. Management Functions: For the efficient functioning of an office, the
management functions include: (a) Planning; (b) Organising; (c) Staffing;
(d) Directing; (e) Communicating; (f) Controlling; (g) Coordinating; (h)
Motivating.
• Office work has to be properly planned, and then organised and executed
according to the plan. A proper control must be exercised over office
activities, and the affairs of the different individuals and departments in
the organisation must be coordinated.
• 2. Public Relations Function: An office has not only to maintain cordial
relations with other departments in the organisation but also with
outsiders. It has, therefore, to perform public relations function as well.
Good public relations enhance the reputation and goodwill of the
organization.
• 3. Retention of Records: Office records include correspondence, letters,
invoices, orders, financial and cost records, reports, statistical records,
minutes, etc. These records have to be retained for future reference.
Apart from maintaining records, which is a basic function an Office has
to perform functions like those of filing and indexing, and the
preservations and destruction of outdated records.
• 5. Safeguarding Assets: It is the function of an office to safeguard the assets of the
organisation, which may be fixed assets like building, plant, machinery, office
equipment, lighting and air-conditioning equipment;
• or which may be movable assets like furniture, typewriters, calculating or accounting
machines, equipment of various types; or which may be in the form of cash, title deeds,
securities, records and documents, etc.
• Stationery and Supplies Control:
• Office Work requires the supply of office stationery of suitable quality and in adequate
quantity.
• It is the duty of the office to carefully procure and maintain an adequate supply of
stationery items. Since stationery is a very costly item these days, it should be bought at
competitive prices in economic order quantities;
• reasonable levels of stock must be maintained and made available at all times; and it
should be issued only against authorised requisitions and stored scientifically to avoid
damage, loss or deterioration.
• . Selection and Purchase of Office Appliances:
• Office Work also requires adequate equipment and machines —
furniture, fixtures, telephones, intercom systems, dictaphones,
calculators, accounting machines, filing cabinets and drawers,
typewriters, duplicators, (and, in some cases, computers), etc.
• It is the duty of the Office Manager to purchase the right type of
machines, equipment or furniture (according to the requirements of
the office), and also to maintain these in efficient working order
• Controlling Office Costs:
• With the adoption of scientific methods for Office Management, a
modern Office is further supposed to discharge the function of
“controlling Office costs”. This may be done by: (a) Mechanisation of
the Office; (b) Adopting time and labour saving devices in the Office;
(c) Analysing the existing Office routines and adopting improved
ones.
Services OF AN OFFICE
• The services of an office are as follows :
• • Mailing service : Receiving, distributing and dispatching letters, notices, circulars, memoranda
etc.
• • Drafting, typing and duplicating services : Making arrangements for drafting typing and
duplicating letters, circulars etc.
• • Oral communication service : Providing all assistance for arranging interviews, conferences,
meetings and receiving and making telephone calls.
• • Accounting service : Recording business transactions, maintaining cost and financial accounts.
• • Filing and indexing service : Maintaining, preserving and locating all office records and
account books.
• • Billing service : Preparing bills, passing credit and recovery of outstanding accounts.
• • Statistical service : Collection, tabulation and interpretation of statistical data and preparation
of charts and diagrams.
MEANING OF AUTOMATION
NATURE /FEATURES OF OFFICE
AUTOMATION
• Efficient data storage.
• reducing the volume of space and storing data in efficient formats.
• This should include the ability to highlight and eliminate redundant
data.
• Streamlining all elements of the data cycle, from collection and
storage to retrieval and analysis.
• Instant retrieval of information of any type.
• Reduction of paperwork to zero.
MEANING OF OFFICE AUTOMATION
• Office automation is a widely used term today. It generally means the application
of computer and communication technology to improve the productivity of
"knowledge workers".
• Office automation is the use of various technologies (e.g. computer and
telecommunication) to simplify and support routine office functions, improve
communication, increase office productivity and enhance the quality of clerical
output
• Office automation refers to using computers and software to carry out clerical
work and other office procedures. office automation is used for filing,
documenting, correspondence, communication, and many other office functions.
• BusinessDictionary.com says that office automation is the:
• “Application of information technology to the typical clerical and secretarial
tasks such as communication, correspondence, documenting, and filing.”
Goals of Office Automation

• The goals of office automation may be expressed in terms of

• Greater efficiency,
• • Better service,
• • Better accuracy,
• • time saving
• • Standardization of office routine,
• • Relieves of monotony
• • Prevention of fraud
• • Better information retrieval
• • Lower operating cost
• • Reduction in paper work
• • Improved communication environment
NATURE OF OFFICE AUTOMATION
• 1. Saving Manpower: Automation aims at saving manpower. It eases the process of work
and thereby reduces work load of employees.
• 2. Time Saving: Office automation enables promptness. The work that would take hours can
be done in no time with the aid of machines.
• 3. Accuracy: As the task to be performed is planned well ahead in advance in the form of
programmed schedules, automation enables completion of work with accuracy.
• 4. Elimination of Monotony: In case of routine or repetitive job the data which is already
feed in the system can be retrieved instead of typing again and again. Repetitive processes
may sometimes lead to monotony and office machines eliminate the monotony of these
repetitive processes.
• 5. Lesser Frauds: Automation also minimizes the chances of fraud in office work. Storage of
Facts and Data: Once the data entered in the computers, can be stored forever. At a time it
can store large volume of facts and data for future reference.
VIRTUAL OFFICE
• A virtual office (or virtual company) refers to a company that may not
have a fixed location yet functions as a unit to provide goods and
services to customers.
• It relies on the internet for document exchange, video conferencing
for meetings and cell phones so employees can keep in touch. The
office's employees might work at home or in different cites and
countries.
ADVANTAGES OF VIRTUAL OFFICE
• 1.Flexibility: This means that none of you are necessarily restricted by geographic
location, and you can hire the best people for the job no matter where they are. You can
also keep your working hours as you see fit.
• 2. Lower costs than renting a conventional office: This means you also don't need to
furnish an office, worry about commercial renter's insurance or utility bills. You also gain
access to some services like assistants or receptionists, which is much more affordable
than employing someone full-time.
• 3. Access to additional service: The huge advantage of virtual offices is the services that
they offer like virtual assistants, answering services, in-office receptionists, and
teleconferencing. They might also offer mailing services and can receive physical mail
for you. This means that you're never going to miss a delivery that needs to be signed
for, and ideally every customer call will be answered by at least a virtual receptionist for
a personal touch before they're sent to the voicemail.
• 4. Established and professional appearance: Startups and solopreneur
businesses are more common than ever before, and it's also in some
cases harder to gain client trust and demonstrate credibility as
"everyone owns their own business.
• 5. No maintenance concerns: Maintenance of the building itself isn't an
issue fo your business, so you can just focus on growing the brand.
• 6. Privacy and security. Many startups and small businesses that work
remotely don't have a true physical office. This means that the business
owner's home address is often listed on everything from public business
licenses to online business directories and even client contracts.
DISADVANTAGES OF A VIRTUAL
OFFICE
• 1. Use of the offices requires planning: If you want to have a meeting in-office,
you may need to plan ahead to reserve that conference room or to make sure
that it's available. This can be difficult if one of the biggest draws for the business
is having a place to meet clients on a regular basis.
• 2. There may be limited services available. Just as conference rooms sometimes
aren't always available, there may be limited teleconferencing and
videocoferencing services available at any given point of time. Planning ahead is
possible but it can be an extra challenge for a fast paced business.
• 3. There could be restricted access- Its possible that membership grants you
access to the office a few days a week or during certain hours. Its fairly common
for virtual offices to at most give access during standard workimg hours and
weekdays only.
What is Word Processor?
• Word Processor is system software. With the help of 
word processor software, you can easily create any type of document.
This software is very helpful for office work. There are various office
employees who use this software to do their own work.
• Microsoft Word is a very popular word processor software
Features of word processor
• 1. Easy Typing- You can type very easily using a word processor. Word processor
provides you with many features to create a document so that you can type any type
of document.

Word processor gives you more features in typing anything than typewriter-like - word
processor has unlimited pages. You keep typing and as soon as the first page is over,
the word processor lets you type on the new page.
• 2. Text Copy
• Copy is also a great feature of the word processor, using which you can copy any text.
The copy feature is there in all types of word processors.

With the use of copy features, you can use the same text multiple times in the
document without writing it, which saves you time as well.
• 3. Text Cut
• The cut is also a great feature of the word processor, using which you can cut any text in the
document. The cut feature is completely different from the copy feature.

For example, by using the copy feature, the copied text is in both the places in the document,
such as - from where you copied your text and where you pasted the text, while the cut text is
removed from the part of the document where The text is cut from.
• 4. Paste
• The paste is also a great feature of the word processor, using which you can paste any copied or
cut text on any part of the document. Any text is copied or cut only for pasting.
• 5. Multimedia
• Multimedia is also a great feature of the word processor, using which you make your document
more attractive.

Using multimedia features, you can insert multimedia in your document like - clip art, charts,
images, pictures, video, etc.
• 6. Text formatting- Text formatting is also a great feature of the word processor, using which you
can make your document more beautiful.

Using text formatting features, you can change the font of the text of your document, the size of
the text, and the color of the text and you can also bold, italicize, and underline your text.
• 7. Spelling and Grammar
• Spelling and Grammar is also a great feature of the word processor, using which you can check the
spelling and grammar errors of the document.

• 8. Adjust the Layout

• Adjusting the layout is also a great feature of the word processor, using which you can modify the
margins, size, and layout of the document according to your need.
• 9. Find
• Find is also a great feature of the word processor, using which you can find any word or sentence in
the document. This feature helps you a lot, just imagine if your document is 100 to 150 pages.

If you have to find any word or sentence, then it will take you a lot of time, but you can find that
word or sentence in a few seconds using the find features.
• 10. Search and Replace- Search and Replace is also a great feature of the word processor, using which you can
find any word or sentence in the document and replace that word with a new word using the replace feature.

If your document is 100 to 500 pages, then imagine how much time and effort it will take to manually replace
a word. But using the Search and Replace feature, you can replace any word or sentence with a new word or
sentence in a few seconds.
• 11. Indentation and lists
• Indentation and lists are also a great feature of the word processor, using which you can add tabs, bullet lists,
and number lists to the document so that your document looks more beautiful.
• 12. Insert tables
• Insert tables is also a great feature of the word processor, using which you can insert tables in the document.
• 14. AutoCorrect
• AutoCorrect is also a great feature of word processors using which to automatically correct any common
errors in your document like - (typing "teh" and having it autocorrected to "the").
• 15. Headers and Footers
• Headers and footers are also a great feature of the word processor, using which you can add anything
according to your need in the headers and footers of your document like - page numbers, dates, footnotes,
etc.
Advantages of Word Processor

• 1. Quality
• Word processor helps us to create error free documents. Every document prepared
through word processor is absolutely correct in spelling and grammar, there is no
possibility in it, and word processor allows us to make many copies of the same format.
• 2. Storage of Text
• In word processor we can create of any number of page document and in word
processor we can copy any word or sentence any number of times.

You can also use it by making some changes in any old word file in the word processor,
for which we do not need to create a new word file.
• 3. Security
• In a word processor, we can secure any document while creating it. As soon as someone
opens that document, he asks for password before opening the document, and only
after entering the correct password, the document will open.
MS EXCEL
• MS Excel is a commonly used Microsoft Office application. It is a
spreadsheet program which is used to save and analyse numerical
data.
• MS Excel is a spreadsheet program where one can record data in the
form of tables. It is easy to analyse data in an Excel spreadsheet.
FEATURES OF MS EXCEL
• Home
• Comprises options like font size, font styles, font colour, background colour,
alignment, formatting options and styles, insertion and deletion of cells and
editing options
• Insert
• Comprises options like table format and style, inserting images and figures,
adding graphs, charts and sparklines, header and footer option, equation and
symbols
• Page Layout
• Themes, orientation and page setup options are available under the page
layout option
• Formulas
• Since tables with a large amount of data can be created in MS excel, under this feature,
you can add formulas to your table and get quicker solutions 
• Data
• Adding external data (from the web), filtering options and data tools are available under
this category
• Review
• Proofreading can be done for an excel sheet (like spell check) in the review category and
a reader can add comments in this part 
• View
• Different views in which we want the spreadsheet to be displayed can be edited here.
Options to zoom in and out and pane arrangement are available under this category
Benefits of Using MS Excel
• Given below are a few important benefits of using MS Excel:
• Easy To Store Data: Since there is no limit to the amount of information
that can be saved in a spreadsheet, MS Excel is widely used to save data
or to analyse data. Filtering information in Excel is easy and convenient.
• Easy To Recover Data: If the information is written on a piece of paper,
finding it may take longer, however, this is not the case with excel
spreadsheets. Finding and recovering data is easy.
• Application of Mathematical Formulas: Doing calculations has become
easier and less time-taking with the formulas option in MS excel
• More Secure: These spreadsheets can be password secured in a
laptop or personal computer and the probability of losing them is way
lesser in comparison to data written in registers or piece of paper.
• Data at One Place: Earlier, data was to be kept in different files and
registers when the paperwork was done. Now, this has become
convenient as more than one worksheet can be added in a single MS
Excel file.
• Neater and Clearer Visibility of Information: When the data is saved
in the form of a table, analysing it becomes easier. Thus, information
is a spreadsheet that is more readable and understandable.
Components of Excel-

• Title Bar– At the top of the screen Title bar is located. It displays name of
the workbook.
• Active cell– The cell with black outline, in which we can enter data and make
changes is called Active cell. The black outline is called cell pointer.
• Office Button– Office Button, when clicked, displays a drop-down menu
containing a number of options, like- New, Open, Save, Print etc.
• Ribbon– The ribbon is the strip of buttons and icons located above the work
area in Excel 2007. Each ribbon is divided into different groups. The various
ribbons are- Home, Insert, Page Layout, Formulas, Data, Review and View.
• Column Headings– Alphabets across the top border of each
worksheet are called Column Headings. These headings identify
columns with letters A to Z, AA to AZ and upto XFD. Total no. of
columns in a worksheet are 16,384.
• Row Headings– Row headings are the numbers marked as 1 through
1,048,576 along the left border of the worksheet.
• Formula Bar– The formula bar is located above the worksheet. This
area displays the contents of the active cell. It can also be used for
entering or editing data and formulas
• Name Box– It is located next to Formula bar, the Name Box displays the cell
reference or the name of the active cell.
• Sheet Tab– The Sheet tabs appear above the Status bar. By default there are three
sheets. They are numbered as Sheet1, Sheet2, and Sheet3. On clicking a particular
Sheet tab , that worksheet becomes active. According to our need we can add
Sheets.
• Quick Access Toolbar– This customizable toolbar allows us to add frequently used
commands.
• Worksheets– A grid of cells is called worksheet. Workbooks are made up of several
worksheets. Worksheets are like pages and Workbooks are like notebooks.
• Status Bar– Status bar is located at the bottom of the Excel window. It reports the
average , count and sum of the selected cells.
CELL, CELL ADDRESS & WORKSHEET
• A cell is an area on a spreadsheet where data can be entered. Each
cell acts as an individual entity in the spreadsheet.
• Cells can support various kinds of data types ranging from numeric,
alphanumeric, text and formulas.
• The entore spreadsheet is composed of rows and colums of cells.
Each cell is assigned a name according to its Column letter and row
number. Columns are identified by letters (A, B, C), while rows are
identified by numbers (1, 2, 3).
• Each cell has its own name—or cell address—based on its column
and row. In this example, the selected cell intersects column
C and row 5, so the cell address is C5. The cell address will also
appear in the Name box. Note that a cell's column and row
headings are highlighted when the cell is selected.
• A single spreadsheet that contains rows and columns of data is called
a worksheet. In excel a worksheet will have a little white tab at the
bottom of the screen. A worksheet is treated like a database table.
MS POWER POINT
• MS PowerPoint is a program that is included in the Microsoft Office suite. It is used
to make presentations for personal and professional purposes. The program was
created in a software company named Forethought, Inc. by Robert Gaskins and
Dennis Austin. 
• It was released on April 20, 1987, and after 3 months of its creation, it was acquired
by Microsoft.
• The first version of this program, when introduced by Microsoft was MS PowerPoint
2.0 (1990).
• It is a presentation-based program that uses graphics, videos, etc. to make a
presentation more interactive and interesting.
• The file extension of a saved Powerpoint presentation is “.ppt”.
• A PowerPoint presentation comprising slides and other features is also known as PPT.
Basics of MS PowerPoint
• Question: What is MS PowerPoint?
• Answer: PowerPoint (PPT) is a powerful, easy-to-use presentation graphics software program that
allows you to create professional-looking electronic slide shows. 
• The image given below shows the main page of MS PowerPoint, where a person lands when the
program is opened on a computer system:
• Question: How to open MS PowerPoint on a personal computer?
• Answer: Follow the steps below to open MS PowerPoint on a personal computer:
• Click on the start button
• Then choose “All Programs”
• Next step is to select “MS Office”
• Under MS Office, click on the “MS PowerPoint” 
• A blank presentation is open on the screen. According to the requirement, a person can modify the
template for a presentation and start using the program.
• Question: What is a PowerPoint presentation or PPT?
• Answer: A combination of various slides depicting a graphical and visual interpretation of data, to present
information in a more creative and interactive manner is called a PowerPoint presentation or PPT.
• Question: What is a slide show in a PowerPoint presentation?
• Answer: When all the slides of a PowerPoint presentation are set in series and then presented to a group of
people, where each slide appears one after the other, is a set pattern, this is known as a PowerPoint slide
show. 
• Question: What all elements can be added to a slide?
• Answer: The following elements can be added to a Powerpoint slide:
• Clip Art
• Graphs
• Tables
• Photographs
• Charts
• Media Clips
• Videos
• All these elements are mainly used to enhance presentation skills and make the slide more interactive.
Features of MS PowerPoint
• There are multiple features that are available in MS PowerPoint which
can customise and optimise a presentation. The same have been
discussed below.
• Slide Layout
• Multiple options and layouts are available based on which a
presentation can be created. This option is available under the
“Home” section and one can select from the multiple layout options
provided.
• The image below shows the different slide layout options which are
available for use:
• Insert – Clipart, Video, Audio, etc.
• Under the “Insert” category, multiple options are available where one
can choose what feature they want to insert in their presentation.
This may include images, audio, video, header, footer, symbols,
shapes, etc. 
• The image below shows the features which can be inserted:
• Slide Design
• MS PowerPoint has various themes using which background colour and
designs or textures can be added to a slide. This makes the presentation
more colourful and attracts the attention of the people looking at it.
• This feature can be added using the “Design” category mentioned on the
homepage of MS PowerPoint. Although there are existing design
templates available, in case someone wants to add some new texture or
colour, the option to customise the design is also available. Apart from
this, slide designs can also be downloaded online.
• Refer to the below for slide design:
• Animations
• During the slide show, the slides appear on the screen one after the
other. In case, one wants to add some animations to the way in which
a slide presents itself, they can refer to the “Animations” category. 
• The different animation styles available on PowerPoint are:
Uses of PowerPoint Presentation
• PowerPoint presentations are useful for both personal and professional
usage. Given below are a few of the major fields where PPT is extremely
useful:
• Education – With e-learning and smart classes being chosen as a common
mode of education today, PowerPoint presentations can help in making
education more interactive and attract students towards the modified
version of studying
• Marketing – In the field of marketing, PowerPoint presentations can be
extremely important. Using graphs and charts, numbers can be shown
more evidently and clearly which may be ignored by the viewer if being
read
• Business – To invite investors or to show the increase or decrease in
profits, MS PowerPoint can be used
• Creating Resumes – Digital resumes can be formed using MS
PowerPoint. Different patterns, photograph, etc. can be added to the
resume
• Depicting Growth – Since both graphics and text can be added in a
presentation, depicting the growth of a company, business, student’s
marks, etc. is easier using PPT
MS OUTLOOK
• MS Outlook is a personal information manager which was introduced in 1997
by Microsoft. It was later included as a part of the MS Office suite and is mainly
an email client.
• One of the biggest advantages of using MS Outlook is that it can serve the
purpose of both, a stand-alone application and also a multi-user software. It can
be used by an individual as an email client-server and also by an Organisation
which requires shared features like a mailbox, calendar, appointments, etc. 
• Initially, the program was just added as a part of the Office suite which could be
installed in a computer system. Later on, various other versions were released
which made Outlook compatible with mobile phones, laptops and other
android and Mac devices.
 Functions of MS Outlook
• This program of the MS Office suite allows you to send emails,
arrange meetings, give appointments, etc. can be used by a single
individual or a group of people. 
• The major functions of MS Outlook have, however, been discussed in detail
below:
• It makes communication easy and sending emails is just a click away. Various
attachments in different formats can be added to these mails
• Since it is an organising and managing application, it provides features to set
up appointments and meeting using calendar and setting up reminders for the
same
• All the mails sent or received can easily be tracked if the correct settings have
been added to the application
• For Organisations, setting up activities as a team is easy with Outlook. You can
easily share and collaborate with other members of your team or group
• Similar mails are interlinked automatically which forms a mail thread of such
emails
FEATURES OF MS OUTLOOK
• Calendar sharing. Users can share calendars to see the availability of
colleagues when scheduling meetings.
• @mention. If a user types @ and another user's name, Outlook will
add that user to an email list, highlight the mention of that user and
notify the user.
• Email scheduling. Users can write emails ahead of time and choose
when to send them.
• Quick Parts. This function enables users to copy the text of one email
and insert it into future messages. This feature is useful for users that
have to send similar emails to a variety of users.
• New item alerts. Incoming messages overlay on the user's display, notifying
them of new emails.
• Ignore messages. All messages in a conversation can be set to bypass a user's
inbox and go to the deleted items folder.
• File attachment reminder. If a user mentions an attachment in an email but
forgets to attach it, Outlook will ask them if they meant to include an
attachment before sending the message.
• Clean Up Conversation option. Users can click a button to delete read
messages, leaving only unread messages.
• Automatic calendar updates. Outlook will automatically add flight, hotel and
car rental reservations to the calendar.
• Keyboard shortcuts. Some key combos available include the
following:
• switch to Mail (CTRL+1)
• switch to Calendar (CTRL+2)
• switch to Contacts (CTRL+3)
• create new appointments (CTRL+SHIFT+A)
• send a message (ALT+S)
• reply to a message (CTRL+R)
The Outlook calendar feature shows meetings spread across the
work week and provides info on when and where attendees work
each day.