COM 2603:Online

examination information &

exam prep class
Semester 1/2023
Welcome to the team:

•Prof S Moola (Health Communication)

•Mrs Z Mbatha (Intercultural
Communication)
•Mr T Lechaba (Development
Communication)
Contact lecturers & section allocation

• Prof S Moola: 012 429 6281,

moolas@unisa.ac.za Health Communication
• Mr T Lechaba 012 429 6399,
Elechalt@unisa.ac.za Development
Communication
• Mrs Z Mbatha: mbathzj@unisa.ac.za
Intercultural Communication
 Please take note:

• Assignment 01 (written assignment) feedback

is available in a full tutorial letter on Moodle.
• NOTE: MCQ answers will be posted on
Moodle only- soon.
• Please access the MCQ assignment 02
answers from Moodle.
Exam, date, time, platform etc…
COM 2603: Exam paper accessing and uploading
times
Please note the following:
Examination Date: 23 May 2023
•Time: 8am-11am
•The COM 2603 exam is three hours (official exam time).
•The exam paper will be accessible 15 minutes prior to
the official exam time (at 7:45am).
•The exam paper upload (grace time for paper upload) is
30 minutes only (after the official exam time and the
system closes at 11:30am).
Please access, watch, use, read etc…
• Students are reminded that the University have a zero tolerance for
plagiarism and cheating during online examinations. Please refer to
our policies and procedures.

 Be prepared for your online examinations against planned loadshedding

schedules.

 Students experiencing technical challenges should contact the SCSC on

080 000 1870 or via e-mail Examenquiries@unisa.ac.za or refer to
the Get- Help resource for the list of additional contact numbers.
Communication received from your myLife account will be considered.
Please note the cut-off time for contact her- as per the exam rules.

 Invigilator App help WhatsApp contact number: 073 505 8273.

Check Moodle for updated exam info….
This is your responsibility- please
access

• Please refer to the main (lecturers) Moodle site exam folder &
announcements for updated exam info from us. It is your
responsibility to access our updated info here. Re: exam info, rules,
QR code and instructions (will be posted when it becomes available),
compulsory declaration, revision, exam site info, how to scan, about
corrupt files, how to reduce file sizes, how to navigate the myExams
portal, invigilator App info, compulsory Moodle site photo, take
homes assessment info etc. etc. We update info in this folder on
site/send announcements here, please check regularly.
 MyUnisa & your myLife email account
• It is compulsory for all students to access my Unisa & use
their mylife email accounts- only when contacting us. Asper
the university rules. Or they can check Moodle
announcements regularly on the site please.
• Please make use of the MyModules/myUnisa platform- this is
only for your benefit.
• You are only allowed to use your my Life account for the
examination (access/queries etc).
• Emails sent from other accounts will not be responded to-
please take note.
 Compulsory to upload a profile photo on
the myModules/myUnisa site
• Please ensure you upload your profile photo on the
myModules site, before the exam- this is compulsory
to do.
• Please note: you will not be able to upload a profile
picture on the myExams college based exam sites.
• Please take note: this is to ensure academic integrity
and confirm your identity against proctoring tools
images.
• This must be done before the exam please.
 Online exam rules
• Declaration rules: See Compulsory online exam declaration (word version is placed in the
exam declaration folder on Moodle)- this needs to be embedded (copy and pasted) in the
exam paper (as one document) before the final upload. Or zero is awarded for the exam.
You also need to sign/tick the University Honesty Declaration/pledge (follow the system
prompts).

• You are required to reference in-text for the online, take home exam, per question (this is
compulsory). Failure to reference in-text per question will result in the loss of marks
unfortunately. Please use your study guide and prescribed text book as your in-text
sources. (Example: University of South Africa 2008: page number & Martin, Nakayama, van
Rheede van Oudtshoorn, Schutte 2013: page number). Only credible academic sources are
allowed. Plagiarism is an academic offense.

• Please remember you are not allowed to copy textbook/study guide examples (or you will be
awarded no/zero marks here) and you are not allowed to copy word for word (fully
verbatim/fully inverted commas) answers from the textbook/study guide at all. Be original
with your own work, or marks will be deducted here again.
• Please refer to the guidelines sent to you from the university, how to access the
online exam platform (for paper access and final upload how to scan etc.- check
with your timetable information). And in this presentation & in the exam folder on
the site “HOMEMYEXM”.

• Please do not submit corrupt files, blank files, password protected, zipped,
encrypted files and files that contain incorrect module content- as zero will be
awarded. Please check your file before you upload it. Please also preview
your file (to check again).

• Please ensure that your file is NOT password protected as we cannot access
this, and you will receive zero unfortunately. Also read-only files are not allowed
nor accepted.

• For scanned exams please ensure it is clear and visible text. You are only
allowed to upload 1 document (therefore single page scans are not allowed; each
submission replaces the previous version). Please refer to information the
university sends to you. Please remember: what is submitted will be marked and
accepted as final.
• No emailed exams are allowed or accepted. 
• Exam type: online, take home, timed exam, the platform: myExams. Please
familiarise yourself with this platform (MyExams).  
• Please upload only ONE PDF file once you are completed with your exam.
• Submission format: PDF only.
• Please add a cover page as your first page- with the following details: Name,
student number, module code. Thereafter include the compulsory departmental
declaration, followed by the answers to the exam questions. Please number the
questions exactly as per the question paper. Please number all your answer
pages.
• Save your file as: Student number and module code.
• Only the last answer file uploaded within the stipulated submission duration period
will be marked.
• Please use the 30 minutes grace time for submission of your examination
paper. Please do not wait until the last minute to submit, as traffic can be busy on
the system. Please submit as soon as you are completed with your exam.
• Uncollated answer scripts and scripts with an incorrect file format will not be
considered. What is submitted is marked and accepted as final- please
double check here.

• The mark awarded for an incomplete submission is the final mark awarded. No
opportunity for resubmission will be granted.

• The mark awarded for illegible scanned submissions will be the students final
mark awarded. No opportunity for resubmission will be granted.

• Submissions will only be accepted from registered student accounts.

• Exam dishonesty will be subjected to disciplinary processes. UNISA has a

zero tolerance towards dishonesty and plagiarism.

• After the grace period (30 minutes only) for submission, thereafter no further
submissions are allowed/accepted by the system.
• Incorrect answer scripts and/or submissions made on unofficial examinations
platforms (including the invigilator cellphone application) will not be marked and no
opportunity will be granted for resubmission.

• Students who have not utilised invigilation or proctoring tools will be deemed to
have transgressed Unisa’s examination rules and will have their marks withheld. If
a student is found to have been outside the invigilator app for a total of 10
minutes during their examination session, they will be considered to have violated
Unisa's examination rules and their marks will be withheld.
For technical queries/support during the exam, with the invigilator app please contact:
You can send a WhatsApp message to the following number: 073 505 8273. NB:
the App needs to be open throughout the exam session and logged in asap (see
invigilator guidelines in the exam folder on Moodle), as there is a cut-off time to
access the App during the exam- please take note

• Students have 48 hours from the day of their examination to upload their invigilator
results from the Invigilator App. Failure to do so will result in students deemed not
have utilised invigilation or proctoring tools.
•Non-adherence to the processes for uploading examination responses will not
qualify the student for any special concessions or future assessments.

•Listening to audio (music) and making use of audio-to-text software is strictly

prohibited during your examination session unless such usage of the software is
related to a student’s assistive device which has been so declared. Failure to do so
will be a transgression of Unisa’s examination rules and the student's marks will be
withheld.

•Students must complete the online declaration of their work when submitting.
Students suspected of dishonest conduct during the examinations will be subjected
to disciplinary processes. Students may not communicate with any other person or
request assistance from any other person during their examinations. Plagiarism is a
violation of academic integrity and students who plagiarise, copy from published
work or Artificial Intelligence Software (eg ChatGPT) or online sources (eg course
material), will be in violation of the Policy on Academic Integrity and the Student
Disciplinary Code and may be referred to a disciplinary hearing. Unisa has a zero
tolerance for plagiarism and/or any other forms of academic dishonesty.
• Students are provided 30 minutes to submit their answer scripts after the
official examination time. Students who experience technical challenges should
report the challenges to the SCSC on 080 000 1870 or their College exam support
centres (refer to the Get help during the examinations by contacting the Student
Communication Service Centre (unisa.ac.za) within 30 minutes. Queries received
after 30 minutes of the official examination duration time will not be responded to.
Submissions made after the official examination time will be rejected
according to the examination regulations and will not be marked.

• Please remember to keep proof of your exam file submission. In the form of
screenshots with the date and time. Also save/send emails for submission to/from
your myLife email accounts.

• Students are advised to preview submissions (answer scripts) to ensure legibility

and also to ensure that the correct answer script file has been uploaded. What is
submitted is marked and accepted as final.
• Students are permitted to resubmit their answer scripts within the stipulated
submission duration, should their initial submission be unsatisfactory.
 Queries that are beyond Unisa’s control include the
following:

a. Personal network or service provider issues

b. Load shedding/limited space on personal computer
c. Crashed computer
d. Non-functioning cameras or web cameras
e. Using work computers that block access to the myExams site
(employer firewall challenges)
f. Unlicensed software (eg license expires during exams)
• Postgraduate students experiencing the above challenges are
advised to apply for an aegrotat and submit supporting
evidence within ten days of the examination session.
Students will not be able to apply for an aegrotat for a
third examination opportunity.
 
• Postgraduate/undergraduate students experiencing the
above challenges in their second examination
opportunity will have to reregister for the affected
module.
 Aegrotat email address
• Aegrotat email address: aegrotat@unisa.ac.za

• Please also note you can apply for an aegrotat exam via myUnisa. The online
application form is only available on myUnisa. Log into myUnisa and navigate to
the Examination Timetable tool in the administrative section.

• Follow-ups need to be conducted with the relevant department as lecturers are

responsible for content queries.

• Note: Students will not be able to apply for an aegrotat for a third
examination opportunity.

• Unisa examination policies will apply accordingly for all cases. Students can
contact the examination section for further clarity.
 Online exam platform: Moodle myExams
platform

Accessing your Exam

•Go to https://myexams.unisa.ac.za/portal. The timetable for the

day will be displayed.
•Locate your module code, click on the link and it will direct you
to the correct Examination Platform.
•A login screen will be displayed.
•Login using your student number and myUnisa password.
Where do I download the examination paper
from?
• Click on your module code link on the Timetable Navigator page on
https://myexams.unisa.ac.za/portal
• Complete your login details (your student number and myUnisa password)
on the login screen that will display.
• On the next screen, click on the myExams dropdown menu and locate
your module code. Click on the Module Code.
• Once the module site has loaded, find the Exam link on the
main page. The examination date and time will be displayed.
• You will only be able to open the Exam link at the start of your
examination time. Once the exam has started, click on the Exam link to
open it, and download the question paper file displayed there.
 How do I upload my answer file
• Login back into your Examination Site as directed by the Timetable
Navigator link on https://myexams.unisa.ac.za/portal using your
student number and myUnisa password.
• On the next screen, click on the myExams dropdown menu and
locate your module code. Click on the Module Code.
• Once the module site has loaded, find the Exam link on the main
page.
• Click on the Exam link to open it.
• If the examination is still in session, an Add Submission button will
display at the bottom of the page. Click on that button.
• Review and check the Honesty Declaration if you comply with the
provisions stated there.
• In the File submissions section, click on the first
icon “Add” to start the upload process.
• Next click on Choose File. Your own folder system
will display. Navigate and select the file you want to
load. Be careful. Make sure you pick the correct file.
• Then click on Save changes.
• Submission confirmation

Once you have submitted your assessment, you will

receive a confirmation message on the screen. Make
a screen copy for your records.
 Preparing your answer file
• Your answer file must contain ALL the pages you want to submit. Do not
submit your scanned pages one-by-one. Each time you upload a file it
REPLACES the previous submission. Only the last file received by Unisa will
be marked.
• Do not password-protect your file. A 0 mark will be assigned.
• The first page should clearly state your name, student number and the module
code. Some modules provide a custom title page. See the examination
question paper for details.
• Number all the pages in your answer file.
• Write with a black pen, not a pencil, if hand-writing the submission.
• Use proper PDF conversion software to create the final file for upload. Free
PDF conversion software is available on the Internet.
• Add your student number and the module code in the file name. That will
assist you to select the correct document to upload during submission.
 How to scan my exam
• See information related to this sent to you by the
university (with your timetable) and in the
Moodle exam folder “HOMEMYEXM” and how to
scan your exam document – in the exam folder
on the module site.
• Please access and use.
• One PDF file is accepted only, no individual
scanned pages, what is received is marked,
ensure legibility, etc.
 Compulsory departmental declaration:
online exam
Compulsory departmental declaration & University honor/honesty
pledge/online declaration for online semester 1/2023 exam
Please note:
•The departmental declaration is compulsory for this online exam. Please
note a word version, which you can cut and paste into your exam answer
book/sheet/page is available in the “Exam Info Folder…” on MyUnisa. Please
note: you need to embed (cut & paste- add text) this declaration within your
exam, as ONE document and then PDF the entire file. ONLY 1 file
submission can be uploaded. ONE DOCUMENT SUBMISSION, IN PDF-
please take note. 
•The university declaration/honor pledge- please follow the system prompts
here. 
•If you are unsure or need clarity please contact us further. 
Compulsory in-text referencing per question

• You are required to reference in-text for the online,

take-home exam, per question (this is
compulsory). 
• Failure to reference in-text, per question, will result in
the loss of marks unfortunately. 
• Please use your study guide and prescribed
textbook as your in-text sources. 
For Example:
• University of South Africa 2008: page number &
• Martin, Nakayama, van Rheede van Oudtshoorn, Schutte 2013: page number
How to reference the study guide & textbook

• Any information you use from the study guide must be referenced.
• How to: in-text referencing, that is in-between the text per question.
• Example: According to The University of South Africa (2008:11) “…………….”
direct quote OR “…………….” direct quote (University of South Africa
2008:11).
• You must reference or source a text you have used per question in the exam,
your major source would be the text book and the study guide. You need to
reference in-text only. If you do not reference per question you will lose marks
in the exam per question. Please add in your declaration it’s compulsory.
• In-text referencing: when you are writing an answer and you quote directly
from the text book or study guide word for word you use inverted commas,
According to Martin, Nakayama, Van Rheede van Oudtshoorn and Schuttle
(2013:11) “…………………” OR “………….” (Martin, Nakayama, Van Rheede
van Oudtshoorn & Schuttle 2013:11)
 Paraphrasing: writing/explaining a
theoretical aspect in my own words…
• This means you take the information in the text book, study
guide or any other source and you re-write the information in
your own words, BUT beware this is NOT your own work
therefore you MUST still reference in-text. Example: if you are
trying to explain a definition in your own words but you read it
in the study guide:
• Health communication takes place in a medical setting
between different medical professionals and patients, they
communicate with each other about a health matter.
(University of South Africa 2008:105).
• Copying the study material is not allowed.
• An exam will full inverted commas is not allowed.
• Where direct quotes are used inverted commas are required-use direct
quotes minimally please.
• Students need to be original in their answers or marks will be lost.
• Copying examples from the guide and textbook = zero marks, please
be original.
• Reference all study material accessed, but by  paraphrasing and writing
your answers in your own words. Your thoughts, voice, ideas need to
come through- with the theoretical work. By writing all the material in
inverted commas, is not allowed and not an academic style of writing.
• Only credible academic sources are accepted for/as in-text references.
Wikipedia etc is not credible.
• Consult with the plagiarism tools (presentation, link, video etc.) in the
Moodle folder.
Please keep proof of your exam submission:
this is your responsibility
Exam submission confirmation: for your
records
•Please remember to keep screen shots for/of
your submission file confirmation.
•Please remember to opt to receive email
notifications via my life email account, for
confirmation of your submission.
 Student Communication Service Centre: if
you experience technical challenges please
contact….
• The SCSC operates from 07h00-22h00 on
weekdays during the exams. They will also be
available over weekends when exams are
being written.
• 0800 00 1870 or EXAMenquiries@unisa.ac.za
NB: (refer to the Get help during the examinations by contacting the Student
Communication Service Centre (unisa.ac.za)
Students who experience technical challenges should report to the SCSC within 30
minutes. Queries received after 30 minutes of the official examination duration
time will not be responded to. Submissions made after the official examination
time will be rejected by the examination regulations and will not be marked.
Contact the Student Communication Service Center (SCSC) as soon as
you encounter an error or discover a problem with your online exam:

DO INCLUDE:
•Your student number
•Your module course code
•Name of the college
•Name of the Lecturer
•A description of the problem which includes the internet browser you are
using, and its version (if known).
•Information about your internet connection speed, if the issue involves
pages loading slowly (if known).
•Include a print screen of the problem if there is time.
•The date and approximate time of your submission or occurrence of an
issue.
 Exam technical requirements
• Online declaration = compulsory, failure to add this – you will be awarded zero for
the exam.
• University honesty pledge: follow the system prompts.
• In-text referencing is compulsory in the exam, per question, or marks will be lost
per question. Please use your study guide and textbook here. Only academic
sources are allowed. See & use referencing method in CMNALLE tut letter.
• Margin space, font type & size, line spacing etc. all as per CMNALLE- please
check and adhere to these technical rules as per CMNALLE tut letter further.

What is not required:

• Table of contents page
• Sources consulted page
30 minutes (half and hour only) grace period
for online exam submission & submission
platform information
• Please do not wait until the last minute for submission.
• Please submit as soon as you are completed with your exam.
• Please do this to avoid traffic and busy networks.
• Students are provided 30 minutes (grace period) to submit their
answer scripts after the official examination time. Submissions made
after the official examination time, will be rejected by the examination
regulations and will not be marked.
• Please submit you completed examination paper on the myExams
platform first (before the grace period ends- please take note).
• For App upload please take note: students should be reminded that
they have 48 hours to upload their invigilation results on the Invigilator app
and should rather prioritise uploading their submissions on the official
myExams platform during the 30 minutes.
Exam rules on exam paper cover page

• Please read your exam rules on the exam

cover page.
• In addition to all the
rules/instructions/handouts/videos etc on/in
the Moodle exam folder on site and in this
presentation.
 How much to write per a question in the
exam?
• Please take note of the mark allocation, per
question, as a guide for how much to write.
Your goal is to answer the question, fully and
to the best of your ability.
• Remember you have limited time in the exam
so please move ahead, also remember to
reference in-text per question, from both your
textbook and study guide.
 Structure of the examination
The examination paper covers all three sections:

Section A (INTERCULTURAL COMMUNICATION), section B (DEVELOPMENT) and section C

(HEALTH COMMUNICATION).

You are required to answer all the questions in each section. The examination paper includes,
among others, short questions and scenario-type questions.

Section A: 30 marks
Section B: 25 marks
Section C: 25 marks
Total of examination paper: 80 marks
The examination paper does not include multiple-choice questions.
 The examination paper does not include multiple-choice questions.
 A declaration is compulsory in the examination, the online examination version is placed in
the exams folder on Moodle, please access. Failure to attach the compulsory declaration
(embedded as one document with the examination paper) will result in one obtaining zero for
the exam.
 The university honour pledge- follow the system prompts here.
 Referencing in-text per question is compulsory or marks will be lost per question, for no in-
text referencing. Credible sources are required, use the study guide and textbook.

 Only one, PDF file can be uploaded.

 Please submit correctly the first time. Please preview your submission to check it’s the right
file.
 Blank, incorrect module content, corrupt, read only files, password protected etc. files are
zero. Please double check your work before you upload your file.

 Format: online, take home, timed examination.

 Internet connection is compulsory for this examination.

 Please do not leave blanks in the examination.

 Please number your exam answer pages and number each question exactly- as per
the exam question paper.

 The final submission is accepted.

 Scanned submissions: need to be legible and clear, as what is submitted is marked

as final. Only one file upload please.

 No emailed exams are allowed. Anything emailed will be deleted and not responded
to.

 Unique examples (not copied from the textbook, study guide etc are allowed, no fully
verbatim answers are allowed).

 Proctoring tools: The invigilator App is compulsory. Please watch this video on
https://vimeo.com/607264524 how to use the App. Please note students need to
access the App immediately, once they download the exam paper, or the time to
access/for entry expires. The App needs to be open and running throughout your
exam period. Exam papers need to be submitted on the myExams system/platform
(single file upload) & for the App- follow the system prompts here please. If you
experience technical difficulties on The Invigilator App, contact the technical helpdesk
via WhatsApp on 073 505 8273. No App- no mark. See App rules further on the site
and in this presentation.
The Invigilator App
 SECTION A
INTERCULTURAL COMMUNICATION
• You are required to read through and
familiarise yourself with the entire intercultural
communication syllabus, that is, section A:
Intercultural communication.

• Please note that this is not a scope.

 There are various definitions and various
characteristics of culture. It is important to
understand the various characteristics of culture and
be able to provide examples from your own cultural
group.
 Also, it is important to understand the barriers to
intercultural communication one of the most
important tasks of intercultural communication
experts is to identify strategies that can be used to
overcome these barriers.
 Identity is another important concept in intercultural
communication. According to Martin et al (2013)
identity develops in phases or stages; you should be
able to discuss the various stages in minority identity
development as well as stages in majority identity
development.
 Another important issue to consider is the historical
context of intercultural communication and identity
development. For example, there are differences in
the identity development of minority groups
compared to majority groups but there are also
similarities.
• You should think about how your identity has
developed and be able to discuss these stages using
examples from your own experience or observation.
• You should also be able to discuss value frameworks
such as Hofstede’s cultural dimensions and the
limitations of these value frameworks.
• Popular culture: what is it, characteristics, resistance
of popular culture, acceptance of popular culture,
how does it affect cultural identity, define cultural
imperialism.
• Tourism and intercultural communication.
 SECTION B
DEVELOPMENT COMMUNICATION
• When preparing for the examination, make
sure that you are familiar with the entire
content (from the study guide as well as the
section on development communication in the
prescribed textbook) of section B:
Development Communication.

• Please note that this is not a scope.

• Diffusion of innovations approach: what are
the stages of the diffusion of innovations
process? Discuss the rate of adoption of an
innovation and give the relevant examples
• Apply the principles of the diffusion of
innovations approach to a development
problem in your community
• Explain and discuss the role of mass media in
development with your own relevant
examples.
• What are the communication models for
development?
• Analyse and provide your own examples of the
development problems facing the Third World
and your community.
• Media for participatory communication in
development. Provide the characteristics and
discuss these media with relevant examples.
• What is corporate social responsibility?
Discuss and provide examples from your own
community.
 Explain the difference between the
participatory approach and the modernisation
and dependency paradigm.

 What is folk media, what are the advantages

of using folk media in development?
 SECTION C
HEALTH COMMUNICATION
• You are required to read through and familiarise
yourself with the entire health communication
syllabus, that is, section C: Health Communication
(from the study guide as well as the section on
health communication in the prescribed textbook).
You are also required to familiarise yourself with
practical examples of health communication and
healthcare settings that occur within a medical
context.
• Please note that this is not a scope.
 Informed consent- patients perspective in
medical settings/cases.

 Ethics and ethical dilemmas in health care.

 Health communication models/theories,

example: King Interaction Model, Health belief
Model, Basic Health Communication Model,
Therapeutic Model amongst others.
 Morals and ethics in health care treatment and
patient care.

 Religion and spirituality in patient health care:

how HCPs can cater for culturally diverse
patients.

 Health care teams and team dynamics.

 Theoretical approaches to/for health
communication campaigns.

 Intercultural ethics in health care cases.

 Alternative treatment types/choices.

 Religion and health care.

•Please note: with regard to health communication
when explaining or discussing practical examples, only
examples from the medical setting must be used to
put forward your discussions. Or read the
scenario/case provided further- adhere to what the
questions asks/requests.
 Keep your file ready and be prepared.. Lets
plan!
• Download the Invigilator App on your phone, register, comply with all that is required
for this process and keep it ready, watch the video https://vimeo.com/607264524
• Open a word document.
• Add a title page: your name, module code, student number etc.
• Add the declaration page (its available in the exam info folder on MyUnisa).
• Type your answers…..
• Number your answers exactly as the questions in the exam,
• Number your answer pages (so if they get mixed up we can sort them out for you)
• Do not leave blanks,
• Answer ALL the questions and ALL three sections,
• Once done,
• PDF the file,
• Upload your exam,
• Remember to keep proof of submission (screen shots & myLife email proof)
After the exam procedures/processes…
• If you have not submitted your online exam declaration- you will receive zero. Please
note: these queries will not be entertained, as rules are communicated prior to the exam.
• If you have submitted an incorrect module content file- you will receive zero. Please note:
these queries will not be entertained, as rules are communicated prior to the exam.
• Password protected & corrupt files are impossible to open: please check your file before
submission. Preview your file please to check.
• If you need to query your exam mark, re-mark request, re-check request, request for
supplementary exam (with proof- see university exam rules/policies in this regard),
request for aegrotat exam (with proof- see university exam rules/policies in this regard)-
you need to contact the correct department and section here please. Lecturers cannot
assist here, only the relevant section/department can help here to provide clarity as per
the university exam rules/policies. Please contact the exam section/department. See
announcement on MyUnisa for student contact details.
• Please revert to your studies at Unisa/my studies at Unisa- for after the exam processes
and procedures and contact the correct section for help/assistance.
 Exam contact details/info to contact for
exam queries
• exams@unisa.ac.za for Examinations
aegrotat@unisa.ac.za for AEGROTAT (012 429 2254)
remark@unisa.ac.za  for remarks
• examdisabled@unisa.ac.za
purchasescript@unisa.ac.za  for purchasing a script (012 429 2700)
• Exams contact number: 012 429 4347
• Centralised Toll-Free number: 0800 00 1870 (8am-7pm Mon-Fri) & 8am-2pm
Saturdays.
• Website: https://my.unisa.ac.za (myUnisa info) & Unisa
website: http://www.unisa.ac.za
• Student queries: enquire@unisa.ac.za
• myUnisa: myUnisaHelp@unisa.ac.za - phone: 012 429 3111 (option 2) 
• myLife: myLifeHelp@unisa.ac.za - phone: 012 429 3111 (option 2)
 
 No emails will be responded to nor
entertained after the exam submission
time/period ends
• Please note: in this presentation as well as the exam rules, site etc. we
indicate what to do if you experience technical issues during the exam,
who to contact etc. hence lecturers are unable to do anything after the
exam session closes. Exam rules- nothing is accepted after the system is
closed.
• For technical challenges contact the relevant section during the exam. We
provided info before the exam- hence please be prepared.
• No emailed exams are allowed at all- these will be ignored- kindly adhere
to exam rules and exam integrity.
• Loadshedding please plan ahead, contact the exam section for rules and
procedures on aegrotats etc. lecturers are responsible for content queries.
• Lecturers are unable to allow any submissions after the closing time.
 Remember too…

• Please answer all the questions, in ALL the sections.

• Please add in your declaration- please or you will
receive zero.
• Please reference in-text per question.
• Please number the questions as per the exam paper.
• Ask us if you feel lost, we are here to help!
• Email us if you need help 
 How to answer questions?
• Aim to answer the question, • READ the question clearly.
please write an answer- do not • Answer quickly- remember your time is
only 3 hours, time yourself per section.
leave blanks. And you get a further 30 minutes grace
• Use the marks allocated per period for submission.
question to judge how much to • Aim to answer the question in full please,
write. see the mark allocated.
• Please answer ALL the questions.
• List examples where requested • Please DO NOT leave blanks.
per section, EG: intercultural • Follow the sections, use this information
com= intercultural examples, to study for the examination. Plan your
development= development & studies per section, study hard.
health= health comm examples. • If you are scanning your exams- please
ensure it is clear and legible. Please
• Use/refer to the scenario, where number your pages. One file submission
you are requested to do so. is allowed only.
Please study hard, everything you need to know is
provided in the material you have.
Aim to: plan, work, study hard, good luck 