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Retail Management Changing

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Nature of Retail Industry is Changing

To Today’s Retailer

Mom and Pop Store

PPT 1-1 Consumer Behavior Ignacio J. Vázquez E. © 2007


Scope of retail management
• Buying and merchandising
• Marketing
• Store operation
• Human resources
• Sales
• Finance
• Technology and E-commerce
• Visual merchandising
• Supply chain management and
logistics
PPT 1-2 Consumer Behavior
Retailing Tactics
Retailer Category strategies IN-STORE TACTICS

Traffic Incentive for Return


Builder Shopping Visits

Transaction Multi-buy Offers,


Builder Promotions

Excitement In-store Events,


Generator Trial Packs

Image Value Packs,


Enhancer Cause Marketing
Product Assortment FYI

The term ‘Assortment’ can be defined as ‘the combination of all


products made available in a store’ and ‘a set of products offered within
a product category’
Assortment or Product Mix is the collection of goods or services that a
business provided to consumers. The main characteristics of a
company’s product assortment are:
1. Its length or number of products
2. Its breadth or number of product lines
3. Its depth or number of product varieties within a product line
4. Its consistency or how products relate to each other in a retail
environment.
MENSWEAR DEPARTMENT

PRODUCT LINE SHIRTS TROUSERS ACCESSORIES

ZODIAC VAN HEUSEN LOUIS PHILLIPPE ARROW BREADTH

STYLES COLOURS SIZE DEPTH


Local Vegetable Vendor (Unorganized Retail
Format)
Local Vegetable Vendor (Unorganized Retail
Format)
Local Vegetable Vendor (Unorganized Retail
Format)
Neighborhood Dry Food & Spice Vendor
(Unorganized Retail Format)
Local Fish Market (Unorganised Format)
Neighborhood Packed Food Vendor
(Unorganized Retail Format)
Supermarket (Organized Retail
Format)
Discount supermarket (Organized Retail
Format)
Convenience Store (Organized Retail
Format)
Evolution of Indian Retail
Historic/Rural Traditional/ Government Modern Formats/
Reach Pervasive Reach Supported International

Exclusive Brand Outlets


Hyper/Super Markets
Department Stores
Shopping Malls

PDS Outlets
Khadi Stores
Co-operatives

Convenience Stores
Mom and Pop/
Kiranas

Weekly Markets
Village Fairs
Melas

Source of Neighborhood Availability/ Low Shopping


Entertainment Stores/Convenie Costs / Experience/Efficiency
nce Distribution
Traditional v/s Modern Retail Formats
Traditional Format Modern Format
 Wandering salesman
 Kiranas / traditional Mom &  Exclusive retail outlets
Pop stores  Hyper market
 Kiosks  Super market
 Street Markets  Specialty Store
 Convenience stores  Discount Stores
 Mandis  Department Stores
 Multiplexes

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