Level 1 Có Prompt

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Teacher’s Note
This PowerPoint includes three 999 scenarios. Please check these before role
playing them with your class, and be aware of any sensitivities that may arise.
These role plays include the beginning of a conversation, and students can be
really creative in terms of how they continue the conversation. You could
encourage use of certain phrases, or see which pair can keep talking the longest.
The slides also include further prompts so that students can get extra ideas about
what to talk about.
Consider sitting students back to back to replicate a real phone conversation
without body language help!
Scenarios List
Order a pizza Make a dentist’s appointment Help! I need a plumber!
Order a cake Len’s not coming to school today Invite The Queen for tea
Do you have any … in stock? Thanks for the invite

Cold call: Brrrr!
Congratulations! You got the job!

A table for two.
Do you want to go on a date with

Can I return this? me?
999 Scenarios
My wallet has been stolen There’s a fire in the woods
Someone looks like they’re in trouble in the sea My friend hurt their arm
Phrasal Verbs for Phone Conversations Show Answers
I called three times but I couldn’t get through -

Finish a phone call.
the line was always busy.
Cooper! The phone’s ringing! Pick it up! Wait.
Press the red button to hang up. Connect.
I’m busy right now but I’ll call you Speak louder.
back tonight.
Hello? Hello? Oh no, I think we got cut off. Answer a phone call.
I can’t hear you! Speak up! Disconnected.
Hang on just a second, I need to get a pen and When there’s a bad connection and the
paper to write this down. sound is unclear.
I can’t quite hear what you’re saying - the line

Return a phone call.
keeps breaking up.
Useful phrases for talking on the phone
Informal: Formal:
Hang on a second. Please hold.
Sorry, come again? Could you repeat that please?
Is Will there? May I speak to Will?
Hi, it’s me, Ellie. What’s up? This is Ellie speaking. How can I
help?
And what’s your name?
May I ask who is calling?
Lovely to chat to you. Bye!
Thank you for calling. Goodbye!
Hello, this is Greasy
Order a Pizza
Plate Pizza. How can I
help?
Sure. What kind

of pizza?
I’d like to order a
pizza delivery,
please.
Extra prompts:
The kind of pizza The size of pizza The delivery address
The waiting time The cost Payment

Make an Appointment with the Dentist
Hello, this is Happy Tooth

Dentist. How can I help? I’d like to make an
appointment, please.
Certainly. Is it an
emergency?
Extra prompts:
The service you need (e.g. Where the When the appointment is
help with toothache) appointment is
Contact details
What you need to bring Any costs
Extra points if the appointment time is tooth-hurty! (two thirty)

Help I need a Plumber!
Hello, this is
Sandra the
Plumber. How can
I help?
My bathtub is leaking
all over the floor!
Oh, that doesn’t

sound good. How
did it start?
Extra prompts:
When Sandra can come The address
The costs What to do before she arrives

I’d like to order a
personalised cake.
Hello, this is the
Cupcake Factory.
How can I help?
Sure! What
kind of cake?
Extra prompts:
What size of cake The colour of the cake
The message on the cake The cost
When you can pick it up Payment
Contact details
Invite Prince William for Tea
Hello, this is William

speaking. Who is this?
This is [...]. Would

you like to come for
tea at my house?
How interesting! Why

not. Let me look at my
schedule…
Extra prompts:
When the tea party is Where the tea party is Who else is coming
What you’re going to eat What The Prince can bring

Cold Call. Brrr!
Note: A cold call is a phone call
from a company that you didn’t Hello, I’m calling
want to call you. They sometimes from your bank.
lie - like in this example!
Oh really? What’s the

address of my bank?
Oh! Errrrm… Anyway,

we need to check your
card details.
Len’s not Coming to School Today
Hello, this is Kingston High
School. Who is this?
This is Len’s
mother/father. She’s
not coming to
school today.
Okay, that’s fine. Is there
a problem?
Extra prompts:
Why Len is away from school What work she needs to do to catch up
When she’ll be back Anything else her parent should know!

Looking for Rollerblades
Hi, you’ve reached

Bobble Sports. How
can I help?
Do you have any

rollerblades in stock?
Let me have a look.
I’ll put you on hold for
a second, okay?
Extra prompts:
Kids or adults rollerblades? Available colours
Available sizes Cost
Shop opening hours Shop address

Thanks for the Invite
Hey, this is Katie. Who’s calling?
It’s me. Thanks for

the party invite!
Yeah, I’m really excited.

So, can you come?
Extra prompts:
Party time, location and date What to bring
Formal or informal clothes? If you can bring a friend

A Table for Two
This is Green Pea
Restaurant.
Hello. Can I make a

reservation, please?
Yes. When for?
Extra prompts:
The number of people Any requests for where you’ll sit
Any special requests

The Broken TV
Hi, you’ve reached Telly

Toobies. Jim speaking, how
can I help?
I bought a TV from you

a month ago, but there’s
a problem. What’s the matter?
Extra prompts:
The problem What you can do next
When it can be returned

Do you Want to Go on a Date with me?
Hi, Marianne speaking
Hey there, this is Mike

from maths class.
Hey there, what’s up?
Extra prompts:
When you’re going to meet Where you’re going to go
What you’re going to do

Congratulations! You Got the job!
Hi, you’ve reached Kim.
This is Mindy from

Bloopcorp. I have good news
for you.
Oh, is this about the job?
Extra prompts:
When the job starts What you’ll be doing
What to wear What to do on your first day

Continue on to Four 999 Scenarios
My wallet has been stolen!
There’s a fire in the woods!
My friend hurt their arm!
Someone looks like they’re in trouble in the sea!

Stolen Wallet
This is 999. What is your

emergency?
I think my wallet’s been

stolen!
Okay, I need some details

from you…
Extra prompts:
Where you are What happened
What you should do next

Fire in the Woods
emergency?
There’s a fire in the

woods!

from you…
Extra prompts:

My Friend is Hurt

emergency?
My friend hurt his

arm
Okay, I need some

details from you…
Extra prompts:

Trouble in the Water

emergency?
I think someone is in
trouble in the sea

from you…
Extra prompts:

Bonus 999 Questions
When can we call 999?
What services can you be connected to?
Do you know what number to call in different countries?
Can you use any phone to call 999?
What information do you usually need to give when you call 999?

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Disclaimer/s

Do you have any … in stock? Thanks for the invite

Congratulations! You got the job!

Do you want to go on a date with

My wallet has been stolen There’s a fire in the woods

I called three times but I couldn’t get through -

Cooper! The phone’s ringing! Pick it up! Wait.

Press the red button to hang up. Connect.

I can’t hear you! Speak up! Disconnected.

I can’t quite hear what you’re saying - the line

Hang on a second. Please hold.

Sorry, come again? Could you repeat that please?

Is Will there? May I speak to Will?

Sure. What kind

The kind of pizza The size of pizza The delivery address

The waiting time The cost Payment

Hello, this is Happy Tooth

Extra points if the appointment time is tooth-hurty! (two thirty)

Oh, that doesn’t

When Sandra can come The address

The costs What to do before she arrives

What size of cake The colour of the cake

The message on the cake The cost

When you can pick it up Payment

Hello, this is William

This is [...]. Would

How interesting! Why

What you’re going to eat What The Prince can bring

Oh really? What’s the

Oh! Errrrm… Anyway,

When she’ll be back Anything else her parent should know!

Hi, you’ve reached

Do you have any

Kids or adults rollerblades? Available colours

Available sizes Cost

Shop opening hours Shop address

Hey, this is Katie. Who’s calling?

It’s me. Thanks for

Yeah, I’m really excited.

Party time, location and date What to bring

Formal or informal clothes? If you can bring a friend

Hello. Can I make a

Yes. When for?

The number of people Any requests for where you’ll sit

Any special requests

Hi, you’ve reached Telly

I bought a TV from you

The problem What you can do next

When it can be returned

Hi, Marianne speaking

Hey there, this is Mike

Hey there, what’s up?

When you’re going to meet Where you’re going to go

What you’re going to do

Hi, you’ve reached Kim.

This is Mindy from

Oh, is this about the job?

When the job starts What you’ll be doing

What to wear What to do on your first day