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    Eka Dian - Seating The Guest and Taking Order

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    Putra Dharma
    The document discusses how to properly seat guests and take their orders as a waiter. It provides guidance on escorting guests to their table, seating order by gender and age, unfolding napkins, and taking food and drink orders. Key steps include making eye contact, not using fingers to point, seating ladies first then children, and writing orders clearly.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Eka Dian - Seating The Guest and Taking Order

    Uploaded by

    Putra Dharma
    4 views14 pages
    The document discusses how to properly seat guests and take their orders as a waiter. It provides guidance on escorting guests to their table, seating order by gender and age, unfolding napkins, and taking food and drink orders. Key steps include making eye contact, not using fingers to point, seating ladies first then children, and writing orders clearly.

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    © © All Rights Reserved

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    The document discusses how to properly seat guests and take their orders as a waiter. It provides guidance on escorting guests to their table, seating order by gender and age, unfolding napkins, and taking food and drink orders. Key steps include making eye contact, not using fingers to point, seating ladies first then children, and writing orders clearly.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    4 views14 pages

    Eka Dian - Seating The Guest and Taking Order

    Uploaded by

    Putra Dharma
    The document discusses how to properly seat guests and take their orders as a waiter. It provides guidance on escorting guests to their table, seating order by gender and age, unfolding napkins, and taking food and drink orders. Key steps include making eye contact, not using fingers to point, seating ladies first then children, and writing orders clearly.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 14

    SEATING THE GUEST

    &
    TAKING ORDER

    1. JULIA ARMA SANDINI


    2. NI LUH EKA DIANTINI PUTRI
    3. YUNI ZALWA NADIA
    4. SASMILAWATI
    5. SITI NURUL RIDHAYANTI
    6. BAYU IHWAN SAPUTRA
    SEATING THE GUEST
    Greet and receive guests in a friendly manner. Please come in and be seated. If the host is alone
    and the non-mahrom guest is also alone, they should not be invited to enter the house and talk as
    needed.

    TAKING ORDER
    receiving and recording guest orders, in this case food and drinks, which will then be forwarded to
    related sections, including: kitchen, bar, and pastry. Taking orders is part of service, usually done
    in room service, restaurants, bars, and banquet, Officers who take order
    THE FOLLOWING VOCABULARIES
    • Seat • Ladies • Find
    • Sit • Gentlemen • Fast
    • Guest • Fold • High chair
    • Choose • Unfold • Crackerss
    • Stand • Comfortable • Attention
    • Chair • Honor • Mineral water
    • Move • Party • Order
    • Forward • Event • Politely
    • Backward • Process • Both
    • Hold • Escorting • Touch
    • Lift • Clockwise • Midlle
    • Pull • Anti-clockwise • Comfort
    • Behind • Right hand side • Floor
    • Serve • Direction • Extra
    • Left • Follow
    • Children • Distance
    SEATING THE GUEST IS STARTED FROM THE PROCESS OF
    ESCORTING THEM.

    1. When escorting the guest, make sure you maintain eye contact and sincere smile by saying
    “This way please, sir / ma’am / madam while showing your palm.
    2. Never show the direction using finger
    3. Never ask the guest to find his own table.
    4. You must walk first in front of the guest while keep the distance.
    5. Don’t walk too fast and look back to the guest to make sure they follow you.
    6. If all seats are occupied, politely inform the guest by firstly saying sorry and direct them to an
    appropriate place such as Lounge, to wait and will let them know as soon as you have free
    table / seats
    TIPS ON SEATING GUESTS

    • Escort and seat guests according totable allocations


    • Utilizetablesaccordingtothenumber of party
    • Seat guests evenly among stations tocontrol the traffic flow of guest
    inthe dining room
    • Open cloth napkins for the guestwhen applicable
    • Servewateraccordingtothestandards of the food service facility
    THE PROCESSES OF SEATING THE GUESTS
    &
    TAKING ORDER
    1. Arrive at the table before the guest and standing behind the chair.
    2. Place both hands on the back of the chair and pull out the chair
    3. Let the guest chose the position of their seat.
    4. Seating the guest from the ladies first, however if they come with children
    prioritized the children first.
    5. Help the children to get into pull high chairs.
    6. Seating the ladies. The process are:
    • Stand straight 9-12 inch behind the guests’ chair.
    • Hold the chair from both the hands from the sides of back.
    • Lift the chair about 1 inch from behind and pull it back, ensuring that there is adequate space for
    the guest to go between the table and chair. d. When the guest proceeds to sit down, move the
    chair slowly towards the guest, till it is comfortable for the guest and rest the chair of the floor.
    • Make sure the chair is not dragged
    7. Unfold the napkin and laid it on the guest’s lap. It can be started from the ladies or the guest
    honor if it is in the case of specific event.
    8. Unfold napkin from the guest’ right hand side.
    9. Move anti-clockwise to other guets
    THINGS THAT MUST BE CONSIDERED IN TAKING
    ORDERS

    1. Don't use new terms that other people don't recognize to avoid misinterpretation.
    2. Write clearly so that it is easy to read, especially for special orders.
    3. Bold the writing on the last sheet of the bill and clarify it again if needed.
    4. Fill in the name column every time you take an order. Column Number of customers and
    column date
    5. Submit the bill according to the specified color: Sheet 1 white to the cashier Sheet 2 red to the
    cashier Sheet 3 yellow to the kitchen
    SOME OF LANGUAGE EXPRESSIONS TO SAY WHEN
    SEATING THE GUEST
    WAITER/WAITRESS
    1. This is your table ma’am. Will this table good for you?
    2. Will this table be alright for you ma’am / sir?
    3. Have a sit please 4. Please have a sit ma’am / Sir
    4. Excuse me Sir / ma’am, do you need high chair (booster seat) for your child?
    5. Excuse me sir / ma’am, let me unfold your napkin.
    6. Allow me sir / ma’am (When you unfolding napkin)
    7. Do you need extra napkin for your kids sir/ma’am?
    8. This is the menu sir.
    9. I’ll be right back
    GUESTS
    1. OK
    2. That’s fine, I love it
    3. Can I get the one by the window please?
    4. Thank you
    5. Yes, please.

    SOME OF LANGUAGE EXPRESSIONS TO SAY WHEN TAKING ORDER:


    WAITER/WAITRESS
    6. Are you ready to order sir?
    7. Can I take your order sir / madam?
    8. Are you ready to place your order sir / madam?”
    GUESTS:
    1. Yes, I’ll have a Pasta please
    2. I’d like a steak please
    3. Can I have ……………
    4. We’d like to order ………

    the following short conversation:


    Waiter : This way, please follow me Ma’am.
    Guest : Ok
    Waiter : Here you are, will this table be alright for you Ma’am?
    Guest : That’s fine, I love it
    Waiter : Please have a sit Ma’am
    Guest : Thank you.
    Waiter : Here it is the menu Ma’am. Allow me ma’am (While placing the napkin on the guest’s lap)
    Guest : Yes Please, Thank you.
    Waiter : I’ll be back if you’re ready for order ma’am.
    Guest : Ok, Give me some minutes to choose the food.
    Waiter : Are you ready to order ma’am?
    Guest : Yes, Can I have a steak with extra Olive oil on it please?
    Waiter : Yes For sure ma’am. What would you like for the drink?
    Guest : Just give me the red wine please.
    Waiter : Yes Ma’am. Let me repeat your order, 1 steak and a red wine.
    Guest : Yes, That’s right
    Waiter : Is there anything else ma’am.
    Guest : No, That’s fine.
    CONCLUSION

    Seating the guest and taking order is something that is often done by
    waiters, therefore we must know how to do both of these things
    properly so that guests are satisfied with the service provided. This is
    what makes a restaurant grow and become famous among customers.
    Thank you for your attention

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