ServAssure Alarm Central Training

Servassure™ Alarm Central
User Training
What is Alarm Central?
• Outage Manager
– Troubleshoot offline devices
– Quickly identify topology root
cause in map view
• Proactive Manager
– Predict service disruptions
– Address previously undetectable
issues before leading to outage
Copyright 2015 – ARRIS Enterprises, Inc. All rights reserved. 29 January 2015 2
Outage Manager Overview
• Automatically declare outages

– Accurately ID location and
inspection point
– Configurable thresholds and alarm
severities
• View scan data from previous

polls
Proactive Manager Overview
DOCSIS
PNM
Patent Pending
• True analytics
– DOCSIS PNM EQ
EQ Algorithms
– Patent pending algorithms
–
–
RF metrics
HFC experts
FEC RX
TX
•
SNR/MER
Accurately identify location(s)
& cause(s) of degradation
– Pinpoint existing issues
EQ
– Preemptively address issues before service impact
HFC
Troubleshooting
Copyright 2015 – ARRIS Enterprises, Inc. All rights reserved. Expertise
29 January 2015 4
Alarm Lifecycle
Applications
• Troubleshooter • Informant
– Analyze problems on HFC network – Top alarms
via Fiber Node • Outage & Proactive
General UI Navigation
Access UI & Help
Access Applications
General Application Layout
Copyright 2015 – ARRIS Enterprises, Inc. All rights reserved.

Topology
• The map contains the following symbols, depending on the data

provided by your system.
– Fiber Node
– Splitter
– Tap with 2 ports
– Tap with 4 ports
– Tap with 6 or more ports
– Amplifier: The amplifier might or might not also contain a splitter.
– Service location having one MAC address.
– Service location having 2 or more MAC addresses. The number
shown on the house indicates the number of modems at the
service location.
View US & DS Details
• Node • Alarm • Service Location
Outage Alarms
What is an Outage?
Outage Examples
Alarm Severities

What is an Outage Alarm?
• Data analyzed every 15

minutes
• Alarms result from offline
devices (Out of Contact OOC)
exceeding configured
thresholds for topology type
• All topology segments
analyzed for threshold
crossings
Topology Parent/Child Relationship
Examples for Outages Here is an example threshold
configuration for following outage
scenarios
Parent Type Child Count Threshold
Service Location 1+ 75%

Tap 1+ 100%
Splitter 1+ 100%
Amp 1+ 100%
Fiber Node 1+ 100%
Simple topology Alarm continues up tree

diagram showing FN 1 FN since 100% offline below
Fiber Node, Tap,
Service Location 100% offline at tap since
with 1 device this is the only service
online location off tap
100% offline at service

0% offline, no outage location
Nested Example
50% offline, outage
stops at splitter
66 % offline,
FN FN
66% offline, outage stops
66% offline,
outage stops 100% offline at tap
outage stops
at tap at tap
2
1 1
1 1
100% offline 100% offline 100% offline 50% offline,

outage stops
2 Outages 3 Outages at tap
Amp 75% offline,
outage stops
at amplifier
FN
100% offline
100% offline 100% offline
1
1 Outage
Amp & Splitter 66% offline,
outage stops
at amplifier 50% offline,
FN
outage stops at
splitter
100% offline
100% offline 2
1
1
2 Outages
Severity levels
• Critical :The most serious issues • Alarm

and alarms are marked Critical – Based on severity of issues that
and designated by the color red. comprise it
• Major :Major issues and alarms – # of modems
are very serious but not critical
and are designated by the color
orange.
• Minor :Minor issues and alarms
are the least serious and are
designated by the color yellow.
• None: The absence of issues or
alarms is designated by the color
green and no icon. Note that
issues in the Pending Cleared state
are designated by the color green.
Determine Modem Status for Outage
Area
Proactive Alarms
What is a Proactive Alarm?
What are Issue Types?
Alarm Severities

What is a Proactive
Alarm?
• Alarms result from issues
triggered on the HFC network
• Alarms can be made up of 1 or
more issues
What are Issue Types?
• Downstream FEC • Upstream Spectral Response

– Pre-FEC Error Rate – Composite EQ
– Post-FEC Error Rate – Echo Response
– Group Response
• Downstream Power
– Rx Power (dBmV) • Upstream FEC
– Rx Power Drop (dB) – Post-FEC Error Rate
– Pre-FEC Error Rate
• Downstream Spectral
Response (dB) • Upstream Power
– Rx Power (dBmV)
• Downstream Noise
– Tx Power (dBmV)
– SNR (dB)
– Tx Power Drop (dB)
– MER (dB)
• Upstream Noise
– SNR (dB)
Downstream FEC
• Pre-FEC Error Rate • Post-FEC Error Rate

– Ratio of total codeword errors – Ratio of uncorrectable errors to
(correctable and uncorrectable) to the total # of codewords received
the # of codewords received
I received 5 total I was unable to
codeword errors out of correct 2 errors out of
10,000 codewords 10,000 codewords
received…..= 0.0005 Codeword = received…..= 0.0002
11010010 10101001 00100010 ….+ FEC
Downstream Power
• Rx Power (dBmV) • Rx Power Drop (dB)

– RF power (single QAM) measured – Compares the highest receive
at the receiver input of cable power level reported by a modem
modem on a tap to the highest receive
power level reported by a modem
on the next tap downstream in
the HFC network (across a
common frequency)
4 dBmV
@ 824 MHz
3 dBmV
@ 824 MHz
Tap Tap
Downstream Spectral Response
• Provides an indication of the • How does it work?

total amount of correction – Upon CM ranging, CMTS sends
being applied by the series of known patterns to CM
equalization filter on the cable – CM can determine quality of
modem receiver signal by comparing pattern
received to known pattern
• Micro-reflections measured in – CM compensates for network
dB below the signal level and impairments through internal
returned in absolute value equalization
CM Expected signal
Downstream Noise
• SNR • MER
– Signal-to-Noise ratio (dB) – Modulation Error Ratio (dB)
• Composite quality = Includes SNR,
phase, frequency distortions
• Cannot be better than SNR
• Higher MER is more tolerant to Pre-
= 50 dB
Signal Level (dBmV)
40 FEC
Q
20 Target Symbol
Transmitted
SNR
0
Symbol
-20
Modulation
-40 Error
-60 I
824 830 836
Frequency (MHz)
Upstream Spectral Response
• Composite EQ • Echo Response • Group Response

– Amount of – Amount of – Amount of
equalization being equalization being equalization being
applied to the applied by the applied by the
upstream signal, positive delay negative delay
relative to the main portion of the portion of the
tap level equalizer to the equalizer to the
upstream signal, upstream signal,
relative to the main relative to the main
Main Tap tap level tap level.
Negative Time
US Tap Equalization Positive Time
20
Magnitude
0
Tap 1
Tap 2
Tap 3
Tap 4
Tap 5
Tap 6
Tap 7
Tap 8
Tap 9
Tap 10
Tap 11
Tap 12
Tap 13
Tap 14
Tap 15
Tap 16
Tap 17
Tap 18
Tap 19
Tap 20
Tap 21
Tap 22
Tap 23
Tap 24
Upstream FEC
• Pre-FEC Error Rate • Post-FEC Error Rate

– Ratio of total codeword errors – Ratio of uncorrectable errors to
(correctable and uncorrectable) to the total # of codewords received
the # of codewords received
I received 5 total I was unable to
codeword errors out of correct 2 errors out of
10,000 codewords 10,000 codewords
received…..= 0.0005 Codeword = received…..= 0.0002
11010010 10101001 00100010 ….+ FEC
Upstream Power
• Rx Power • Tx Power • Tx Power Drop

– RF power (single – RF Power (single – Compares the
QAM) measured at QAM) set by the CM highest CM Tx on a
the receiver input of transmitter tap to the highest
CMTS CM Tx on the next
tap upstream in the
HFC network (across
a common
4 dBmV frequency)
@ 34 MHz 54 dBmV
55 dBmV
@ 34 MHz
@ 34 MHz
Tap Tap
Upstream Noise
• SNR
– Signal-to-Noise ratio (dB)
= 50 dB
Signal Level (dBmV)
40
20
SNR
0
-20
-40
-60
54.25 55.25 56.25
Frequency (MHz)
Severity Levels
• Pertains to both Issues and Alarms • Issue

• However, severity levels may differ – Based on threshold setting
between them
• Critical :The most serious issues
and alarms are marked Critical and
designated by the color red.
• Major :Major issues and alarms are
very serious but not critical and are
designated by the color orange.
• Alarm
• Minor :Minor issues and alarms
are the least serious and are – Based on severity of issues that
designated by the color yellow. comprise it
– # of modems
• None: The absence of issues or
alarms is designated by the color
green and no icon. Note that issues in
the Pending Cleared state are
designated by the color green.
Proactive Alarm Find & Fix
Find Alarm
View Issues
View Threshold Compliance
View RF Stats
Compare Alarm Data & Node Data
Create Historical Graph

Identify Alarm
• Look at alarm table to find the highest customer impacting alarm
Alarm table sorts and displays highest verified severity

alarm with greatest customer impact by default
View Alarm Issues
• Topology
• Frequency
View Alarms on Map
View Threshold Compliance
Additional Data
• RF Stats
Thank you
ARRIS Copyright
©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be
reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation, or adaptation) without written permission from ARRIS
Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make
changes in content from time to time without obligation on the part of ARRIS to provide
notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks
and trade names may be used in this document to refer to either the entities claiming the
marks and the names of their products. ARRIS disclaims proprietary interest in the marks
and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including,
but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. ARRIS may make improvements or changes in the product(s) described in this
manual at any time.
The capabilities, system requirements and/or compatibility with third-party products

described herein are
subject to change without notice.
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Servassure™ Alarm Central

• Automatically declare outages

• View scan data from previous

Copyright 2015 – ARRIS Enterprises, Inc. All rights reserved.

• The map contains the following symbols, depending on the data

• Node • Alarm • Service Location

Copyright 2015 – ARRIS Enterprises, Inc. All rights reserved.

• Data analyzed every 15

Service Location 1+ 75%

Simple topology Alarm continues up tree

100% offline at service

100% offline 100% offline 100% offline 50% offline,

• Critical :The most serious issues • Alarm

Copyright 2015 – ARRIS Enterprises, Inc. All rights reserved.

• Downstream FEC • Upstream Spectral Response

• Pre-FEC Error Rate • Post-FEC Error Rate

11010010 10101001 00100010 ….+ FEC

• Rx Power (dBmV) • Rx Power Drop (dB)

• Provides an indication of the • How does it work?

824 830 836

• Composite EQ • Echo Response • Group Response

• Pre-FEC Error Rate • Post-FEC Error Rate

11010010 10101001 00100010 ….+ FEC

• Rx Power • Tx Power • Tx Power Drop

54.25 55.25 56.25

• Pertains to both Issues and Alarms • Issue

Copyright 2015 – ARRIS Enterprises, Inc. All rights reserved.

• Look at alarm table to find the highest customer impacting alarm

Alarm table sorts and displays highest verified severity

The capabilities, system requirements and/or compatibility with third-party products

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