Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 5 views

    Welcoming and Seating of Guest

    Uploaded by

    Argo Villareal

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Welcoming and Seating of Guest

    Uploaded by

    Argo Villareal
    5 views15 pages

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    5 views15 pages

    Welcoming and Seating of Guest

    Uploaded by

    Argo Villareal

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 15

    WELCOMING AND

    SEATING OF GUEST
    CORE COMPETENCIES
     Prepare the dining room/restaurant
    area of service
    Promote food and beverage product
    Provide food and beverage service
    to guest
    Receive and handle guest concern
    A person who has
    achieved this Qualification
    is competent to be a:
     Waiter
    Food and Beverage
    Service Attendant
    WELCOMING AND SEATING
    THE GUEST
    LEARNING
    OBJECTIVES
     Acknowledging guest
    properly as soon as they
    arrive.
     Greeting guest with
    appropriate welcome.
     Checking the details of
    reservation based on the
    established standard
    policy;
    WELCOMING THE GUESTS:
    Guests are greeted by the Hostess or Receptionist.
    Hostess- Is a female attendant whose job is to greet
    and assist guest upon arrival.
    Receptionist- Can be a male or female attendant
    with the same job as the Hostess.
    He or She is assigned in monitoring the open tables,
    assigning waits, and seating guest. The manner of
    the welcoming guest influence the sales of the
    restaurant.
    GUIDELINES WHEN
    WELCOMING THE GUEST:
     Guest are greeted with an appropriate welcome.
    “ First impression in everything”
    Build an excellent first impression among the guest by
    establishing positive atmosphere. Guest should feel an
    inviting atmosphere from the moment they step in the
    restaurant’s premise.
    Acknowledge their presence with appropriate expression
    based on time of the day such as: “ Good Morning” “Good
    Afternoon” and “Good Evening” with a friendly smile on
    your face.
    GUIDELINS WHEN
    WELCOMING THE GUESTS:
     Ask their full name and call them by
    their last name with prefixes such as Mr.,
    Ms., or Sir or Madam. Show that you are
    smart in front of the guest. Be
    confident and maintain as eye contact
    when having a conversation with them.
    Always maintain the high level of
    grooming and hygiene.
     Details of reservations are checked based on the
    established standard policy. 
    The first thing to know upon the arrival of guests is
    if they have a reservation. There are two types of
    guests (expected and walk-in).
    Expected Guests- costumers with table
    reservations.
    Walk-in Guests- costumers who have no
    reservations.
    GUIDELINE WHEN
    WELCOMING THE GUESTS:
    You may ask this question to confirm the guests’
    reservation.
    “Do you have any reservation, Sir / Ma’am?”
    If the guests have a reservation, ask the name for
    which the reservation was made and execute the
    procedure or action to be undertaken, such as where
    to seat them. If the guest has no reservation, you can
    use the follow-up question:
    “May I have your name, please?”
    “Table for how many?”
    “May I suggest a table for you?”
    According to Mr. Rick Macks, a speaker ,
    trainer, and consultant, suggested the “I
    CARE” method of greeting customers to
    make a restaurant “The friendliest place
    in town”. It stands for:
    I- Initiate a warm greeting.
    C- Confirm reservation.
    A- Answer questions of the guest, if any.
    R- Repeat guests’ names
    E- Explain next steps.
    If the guest have a reservation:
    “We have prepared a pleasant table
    for you Sir/ Ma’am. This way please.”
     If the guest is a loyal costumer:
    “I’m glad to see you again, Sir/ Ma’am.
    How are you?
     Never say nagging statement such
    as:
    “ I haven’t seen you for a long time,
    Sir/Ma’am”
    ACTIVITY:
    1. Select a partner.
    2. Prepare a script and practice on
    how to welcome guest appropriately
    in a restaurant.
    3. You are given 15 minutes to
    prepare.
    4. Perform welcoming and seating of
    guests after 15 minutes. Assume that
    PERFORMANCE
    RUBRIC

    You might also like