To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

Our V2Ray VPN service prioritizes offering you the fastest possible internet experience. We do not impose any speed restrictions, ensuring that you can enjoy high-speed internet access for streaming, browsing, gaming, and other online activities. The only limit in place pertains to data traffic usage, which is defined by your subscription plan. This means you have the freedom to utilize our VPN service at maximum available speeds, with the only consideration being your data usage within the subscription period. It's our way of ensuring that you have both fast and secure internet access without unnecessary limitations.

V2Ray VPN stands out in several key aspects when compared to traditional VPN services: Designed for Bypassing Censorship and Firewalls: V2Ray VPN is specifically engineered to circumvent internet censorship and firewall restrictions. This makes it particularly effective in regions where internet access is heavily regulated or monitored. Indistinguishable Traffic: A significant advantage of V2Ray VPN is its ability to make its traffic appear as regular web browsing traffic, unlike typical VPN protocols that can be easily identified as VPN usage. This feature is crucial for users in environments where VPN usage is restricted or monitored. Utilization of Cloudflare for Enhanced Anonymity: V2Ray VPN routes its traffic through Cloudflare, making it appear as if the user is merely accessing a website hosted on Cloudflare. This not only provides an additional layer of security but also enhances user anonymity, as ISPs or network administrators can only see Cloudflare-related traffic without any indication of VPN usage. Advanced Protocol Support: V2Ray supports a variety of advanced protocols that are not commonly available in many traditional VPN services. These protocols are optimized for performance and security, offering a more flexible and robust solution for users looking to bypass internet restrictions. Focus on Privacy: V2Ray places a strong emphasis on user privacy, ensuring that online activities are protected from surveillance and data interception. This focus is particularly beneficial for users who prioritize confidentiality and security in their online interactions.

HTTP/HTTPS WebSocket: This protocol is widely used for secure, bidirectional communication between a client (like a web browser) and a server over a TCP connection. It's particularly effective for real-time data transfer on the web. TLS 1.3: The latest version of the Transport Layer Security protocol, TLS 1.3, offers enhanced security and faster connection times compared to its predecessors. It's crucial for encrypting and securing internet traffic. VMESS: VMESS is a custom protocol of V2Ray designed specifically to offer flexibility and security. It supports multiple encryption methods and is tailored for bypassing network restrictions while maintaining user privacy. VLESS: A lightweight and efficient protocol within the V2Ray ecosystem, VLESS is designed for simplicity and performance. It eliminates complex handshakes and reduces overhead, focusing on direct and secure data transmission. Ideal for users seeking a fast, reliable, and unobtrusive online experience, VLESS is particularly effective in environments with stringent network controls. gRPC: A high-performance RPC framework, gRPC (gRPC Remote Procedure Calls) is designed for efficient communication between services. It uses HTTP/2 for transport and Protocol Buffers as its interface description language. It offers features like streaming, low latency, and language-agnostic interfaces. This makes it highly suitable for building scalable microservices and inter-service communication.

We are dedicated to maintaining top-notch service quality, which includes regularly updating and expanding its server network. We continuously add new servers and load balancers to our system. Additionally, we maintain a reserve capacity of 200% more than what is currently needed. This proactive approach ensures that the quality of our services remains high and can effectively handle increased user demand without any degradation in performance or speed. This consistent upgrading and scaling strategy is a key part of our commitment to providing a reliable and efficient VPN experience.

Canceling your V2Ray VPN subscription is a simple and straightforward process: Access the User Portal: Log in to your account on the V2Ray VPN portal. Navigate to Subscriptions: Once logged in, find the 'Subscriptions' section in your account dashboard. Cancel Subscription: Look for the option to cancel your subscription and click on it. Follow any additional prompts or confirmations to complete the cancellation process. Usage Until Next Billing Cycle: After canceling, you will still have access to the VPN services until the end of your current billing cycle or the conclusion of your free trial period, whichever is applicable.

The traffic usage for your V2Ray VPN service resets with each billing cycle. Here's how it works: New Traffic Package Each Cycle: At the start of each billing period, you receive a fresh package of traffic. For example, if your plan includes a monthly quota of 1000GB and you have 200GB left at the end of the cycle, your quota for the new cycle will be reset to a new 1000GB. This effectively gives you 1200GB (the remaining 200GB plus the new 1000GB) for that billing cycle. Consistent Reset Schedule: This reset occurs consistently every billing cycle, which is typically monthly. So, every month, you'll start with your full traffic quota, regardless of how much or how little you used in the previous period. Upon Cancellation: If you decide to cancel your service, your subscription and associated data usage will be removed from our system at the end of your current billing period. This means you can continue to use the remaining data until the end of the cycle.

The traffic quota for our V2Ray VPN service is tailored to individual subscriptions and users, and as such, it is not transferable between different subscriptions or users. However, any unused data from your quota is carried over to the next billing cycle, as long as your subscription remains active. For instance, if your monthly quota is 1000GB and you have 200GB left at the end of a cycle, this remaining data will be added to your quota for the next billing cycle. This means for the next cycle, you will have a total of 1200GB available (1000GB new quota plus 200GB carried over). This process repeats in subsequent cycles, ensuring you retain the benefit of any unused data. It’s important to note that if you decide to cancel your service, this carry-over benefit ends with the current billing cycle. Your subscription, along with any accumulated data quota, will be removed from our system at the end of that cycle. This policy is designed to maximize the value of your subscription by allowing you to utilize your full data quota over time, while maintaining individual subscription integrity.

In the event of an IP abuse report, our primary concern is to maintain user privacy while addressing the issue responsibly. We approach such incidents by blocking the outgoing connection associated with the abuse report. This is done without tracing the activity back to any individual user, thereby upholding our no-logs policy and ensuring user anonymity. Our method focuses on preventing further abuse from the reported IP without compromising the privacy of any of our users. This practice is part of our commitment to providing a secure and private browsing experience, while also respecting the concerns and safety of the online community. However, it's important to note that this privilege comes with a responsibility to adhere to lawful and ethical practices while using our services. What We Expect From You: Law-Abiding Use: Our services should be used in compliance with all applicable laws and regulations. Any activities that violate the law are strictly prohibited. Respect for Digital Rights: Do not engage in activities that infringe upon the rights of others, including but not limited to, hacking, spreading malware, or participating in cyber-attacks. No Malicious Activities: Using our service to conduct harmful activities that could disrupt, damage, or negatively affect others' digital experiences is against our policy.

To determine if you can connect to our VPN from a network that may have restrictions or censorship, please follow these steps: Open your web browser while connected to the potentially restricted network. Visit the URL: https://latency.vs.secologist.com/. This will help you test the connectivity to our VPN services. If the website is accessible and displays expected results, it indicates that you can connect to our VPN from your current network. In case you encounter any issues or cannot access the website, it might suggest potential network restrictions or other connectivity problems. For assistance or if you face any challenges, please reach out to us at [email protected]. Our support team is ready to help you with troubleshooting and provide solutions to ensure you can access our VPN services seamlessly.

Absolutely! Our V2Ray VPN service is designed for flexibility and convenience, allowing you to use it on an unlimited number of devices simultaneously. Whether you have multiple personal devices or a family with varied digital needs, our VPN covers them all under a single subscription. The only limitation you'll encounter is the data traffic usage, which is capped according to your chosen subscription plan. This means you can enjoy uninterrupted, secure browsing, streaming, and online activities on all your devices, as long as you stay within your plan's data usage limits. It's an ideal solution for ensuring comprehensive privacy and security across all your connected devices without the hassle of managing multiple VPN accounts.

Installing V2Ray VPN on your device is a straightforward process, as V2Ray Client Applications are available for all major devices and operating systems. Here's a general guide on how to do it: Download and install the V2Ray Application: For Windows, Mac, Linux, Android, and iOS devices, you can download the V2Ray application from their official website or respective app stores. Ensure you're downloading the version compatible with your device's operating system. Android iOS Windows macOS Linux Configuration: After purchasing a subscription, you will receive an email with a link to your connections profile (including V2Ray's subscription URL for auto-importing profiles, QR Codes, and Traffic Usage). Use the profiles to import them to your client application and click connect.

Yes, we certainly do! Every subscription to our V2Ray VPN service comes with a risk-free trial period. This allows you to fully explore and experience the benefits of our VPN service without any initial commitment. During the trial, you'll have complete access to all the features and capabilities of our VPN, enabling you to enjoy unrestricted internet freedom. It's an excellent opportunity to test our service in your environment and see how it meets your specific needs for security, privacy, and bypassing internet censorship. After the trial period, you can decide whether to continue with the service, ensuring you make an informed decision about your VPN needs.

Yes, V2Ray is compatible with WhatsApp calls and other communication services. For the best experience, especially to maintain a stable connection during calls, we recommend using direct server connections instead of load balancers. This ensures that your connection remains stable and your session does not get interrupted if your IP address switches to a different location or server. Direct server connections help in avoiding disruptions and maintaining the quality of your communication throughout the call.

We have implemented various measures to ensure that your privacy and safety are protected. Enhanced Encryption and Cloudflare as Gateway: We safeguard user anonymity by encrypting all requests within the VPN client and in transit. Our use of Cloudflare CDN as a gateway adds an additional layer of privacy. This means your Internet Service Provider (ISP) can only detect your connection to Cloudflare without any visibility of the content or specific websites you're accessing. As a result, your online interactions are effectively anonymized through Cloudflare's network. AES Encryption and Cloudflare's Limited Visibility: Utilizing Advanced Encryption Standard (AES) for traffic encryption via our VPN client, we ensure that even Cloudflare cannot view your requests. They only witness encrypted traffic directed to our servers, further enhancing your online anonymity. Anonymity Through Cloudflare's IP Addresses: Our system is designed so that we only observe Cloudflare IP addresses contacting our servers, never the actual IPs of our users. This approach maintains your anonymity at all times while using our VPN, as your personal IP address remains hidden. No-Logs Policy and Data Center Anonymity: We adhere to a strict no-logs policy, ensuring that our servers and the data center provider only see Cloudflare IPs. This means it is impossible to identify which users are visiting which websites. With simultaneous activities from hundreds of users, distinguishing individual requests becomes unfeasible, further safeguarding user anonymity. Even in cases where access is requested by third parties, the intertwined layers of privacy measures make user identification impossible. Handling IP Abuse Without Compromising User Anonymity: In instances of IP abuse reports, our protocol is to block the outgoing connection related to the report. This action is taken without tracing the activity back to any specific user, thereby upholding our commitment to user privacy. This approach ensures protection for both our users and any third-party entities involved, maintaining a secure and anonymous environment for all users.

We offer a refund policy for our users. If you find that you are not satisfied with our service, you have the option to contact customer support and request a refund.

In summary, V2Ray is an open-source VPN and tunneling service that focuses on bypassing censorship and restrictions. It provides a variety of clients and servers for different operating systems so users can connect and enjoy their freedom on any device.

Yes, V2Ray VPN is suitable for use with various streaming services. To ensure a stable streaming experience, it is recommended to use direct server connections rather than relying on load balancers. This is because streaming services might disrupt your connection if they detect changes in your IP address. Using a stable, direct server connection helps maintain a consistent IP address, providing a smoother and more reliable streaming experience without interruptions or IP switches.

To ensure consistent performance and reliability of our VPN servers and services, we provide a comprehensive SLA monitoring system. This system includes: Uptime Monitoring: You can access real-time uptime statistics at https://status.secologist.com/. This platform offers detailed insights into the operational status of all VPN servers, allowing you to track their availability and performance. Subscription for Notifications: To stay informed about any maintenance activities or service issues, you can subscribe to receive notifications. This feature ensures that you are promptly alerted about any updates, planned downtimes, or unexpected disruptions, enabling you to plan accordingly.

SECloud is Secologist's solution offering top-tier, enterprise-ready open-source Security and IT services, emphasizing the 'Secure By Default' principle for exceptional data and system protection.

Benefits include 24/7 data protection, disaster recovery, 24/7/365 security monitoring with XDR and SIEM, low latency CDN, network firewall, automated patches and updates, IP failover, FIPS 140-2 compliance, uptime SLA, and premium support.

Secologist's V2Ray VPN offers a beneficial Referral Program. When you refer someone to our service, both you and the person you refer receive a 25% discount on your next billing cycle. This is a great way to enjoy savings while sharing the advantages of V2Ray VPN with friends. To participate and refer your friends, visit our referral page at our Referral Program. Here, you can easily send referrals and enjoy the rewards.