Ann Gatlin Professional Resume
- 1. Ann Gatlin 707 Arch Hall Lane • Alexandria, Virginia 22314 • 703-475-6569 or 703-299-3009 • Email Address: ajgat711@gmail.com Human Capital Management Consultant | Change Management | Continuous Improvement Recognized as a strategist and technological expert with over 15+ years of relevant experiences Dynamic and business-focused professional with a solid reputation for mastering industry practices and achieving excellence in the day-to-day operations. Possesses exceptional quantitative and qualitative analytical skills with the ability to direct cross-functional project operations, evaluate data and maintain integrity and accuracy. Recognized for developing and implementing effective programs which drive performance and improve operations. Leads organizational change management and continuous improvement initiatives. Consistently exceeds business goals. • Solutions Development & Analysis • Systems Implementation Activities • Complex Project/Process Management • Requirement Gathering/Need Analysis • Process and System Reengineering • Strategic Business Planning Duties P R O F E S S I O N A L E X P E R I E N C E Assistant Director of Admissions 2012 - Present Argosy University Arlington, Virginia Work closely with department chairs and admissions teams to identify the needs of military students; led the development of new programs for military members and veterans and excecuted practices. Leverage social media platforms to maximize awareness throughout the community; design and implement new social media strategies and foster communications. Successfully recruit and retain students; analyze student needs and goals, present solutions and recommendations, communicate available programs, and facilitates enrollments. · Developed and implemented a military-student recruiting program which expanded opportunities for veterans and active military; work with cross-functional staff to ensure seamless implementations Enrollment Advisor 2009 - 2012 University of Phoenix Arlington, Virginia Provided counseling and support to students in the preparation for classes; assisted in the course selection activities and responded to inquiries, questions, or requests. Worked in collaboration with the academic and finance counselors to retain incoming students; facilitated clear communications throughout various internal and external channels. Investigated new government policies regarding education and presented solutions to upper management teams to meet new regulations which impacted the team, campus, and enrollment tasks. · Created a new student orientation training program for counselors, managers, administration, and faculty; facilitate a seamless transition and established a solid starting point for all incoming students · Achieved a Net Promoter Customer Service Score of 100%; consistently exceeded established quotas Kitchen Designer / Sales Specialist 2005 - 2008 Self-Employed Alexandria, Virginia Analyzed the individual needs of clients, evaluated budgets, presented solutions and recommendations, and seamlessly executed plans; achieved optimal client retention and satisfaction rates. Obtained measurements and created and presented designs; made any appropriate adjustments as necessary. Worked closely with all vendors and installers to coordinate processes; negotiated vendor contracts to achieve favorable terms and minimize costs. Established and maintains professional and productive relationships with vendors and clients. Ann Gatlin, 1
- 2. · Designed and sold $1,000,000+ in kitchens, bathrooms, and laundry rooms; produced new designs which met and exceeded the goals of clients, minimized all expenses and provided strategic guidance Furniture Sales Manager 2004 - 2005 Hines & Co. Washington, D.C. Promoted and sold quality home furniture within the retail store; advised all customers on new styles and fashion trends, marketed product features, created and pitched new sales presentations, and overcame any objections to close sales. Served as a valuable resource to customers and maintain knowledge of all products. Spearheaded strategic campaigns to maximize visibility and exposure and drive profitability; identified and capitalized on opportunities for market share growth. Facilitated new hire training sessions to develop talent. · Provided influential leadership, coaching, and mentorship to teams and maximized staff potential; planned and coordinate daily workflow and fostered a positive environment which optimized morale · Established, strengthened and maintained professional and productive relationships with customers; delivered world class service, optimized satisfaction, improved loyalty and maximized store revenues · Managed the administrative operations of the department and sales processes; completed complex transactions, tracked all personal, company, and consumer data and produce comprehensive reports Manager, Information Technology Dept. / Lead Systems Analyst / Project Leader 1995 - 2004 Radio Free Europe / Radio Liberty Prague, Czech Republic / Washington, D.C. Supervised, coached, mentored and evaluated a team of five technical professionals and two consultants and facilitated training programs to maximize the potential of staff; coordinated workflows and prioritized tasks. Created staff schedules while ensuring budgetary compliance and maintaining proper staffing for the average volumes. Led team building exercises to optimize performance, productivity, and morale. Exceeded key goals. · Chosen to serve as the Implementation Project Manager for the human resource and payroll system; provided user training and acted as the functional and technical support analyst; resolve direct errors · Designed a unique human resources and payroll administrative system for multi-cultural and multi-currency initiatives while ensuring compliance with strict United States and international regulations Additional Professional Experience · Account Manager, Pre-Sales Consultant, Ross Systems · Implementation Specialist, Automatic Data Processing · Account Manager, Distributed Solutions, Incorporated · Tenant Coordinator, Communications Site Management E D U C A T I O N a n d C R E D E N T I A L S Master of Management degree – Organization Management and Managing in Diverse Environments Coursework University of Phoenix - Arlington, Virginia – Master of Management (MM) degree completed - Academic Excellence Relevant Coursework: Consulting, Business Law, Projects Quality Management and Project Budgeting and Finances Bachelor of Arts degree with a major in Communication - Business Administration and Management Coursework University of Wisconsin, Milwaukee - Milwaukee, Wisconsin – Bachelor’s degree completed - Dean’s List and Honor Relevant Coursework: Business and Professional Communication, Human Communication and Technology, Finance Professional Affiliations and Memberships · Wisconsin State Society Board of Directors, Member Ann Gatlin, 2