Personal Information
Organization / Workplace
Johannesburg South Africa
Occupation
Contact Centre Association
Website
www.ccmg.org.za
About
The CCMG is a new and exciting initiative set up to grow, develop, mentor and transform the middle management layer of the South African contact centre industry. At the CCMG, contact centre professionals from across a vast number of industries gather for exceptional learning, peer-to-peer sharing, and to discover the latest technologies and solutions available to run their contact centres as efficiently and effectively as possible.
Tags
ccmg
contact centre
call centre
contact centre management group
call centre management
management
leadership
motivation
awards
leadership development
quality assurance
contact centres
cx
people
ccmg2024
contact centre awards
legislation
employers association
customer experience
behavioural economics
partnerships
interactive intelligence
multichannel
performance
cloud
recruitment
staffing
agents
callforce
presence
kelly
strategy
sap
nice
the film and publication bill
sars
być
cem
industry body
bpo
professional body
research
customer contact centres
iso standards
training
customer service management
omnichannel
mutli-channel messaging
social media
mobile
workforce management
human resources
customer service
analytics
leadership management
down the rabbit hole conference
zailab
coaching
outsourcing
business development
bankserv africa
bankserv africa
software as a service
saas
technology
benchmarking
intuate
noble
ian mahoney
multi-channel
m&s
barbara knight
1stream
hosted contact centre
salary survey
hr
labour law
genesys
speech analytics
customer interactions
productivity
efficiency
south africa
it hardware
pay-for-use
qrent
intuate group
popi
data privacy
headsets
retention
personnel
egain
aegis
quest
contact centre showcase 2012
litsa roussos
crm
open symmetry
sales
trends
globility
contact centre technology
workforce
millenials
staff
voc
contact centre managemnt
hosted
security
ccmcall centre
emotional intelligence
nothando training
performance management
sabs
call centre standards
substance abuse
smoke ccs
contact centre amangement group
See more
Presentations
(116)Documents
(3)Likes
(1)CCMG BPESA Awards Launch
Contact Centre Management Group
•
6 years ago
Personal Information
Organization / Workplace
Johannesburg South Africa
Occupation
Contact Centre Association
Website
www.ccmg.org.za
About
The CCMG is a new and exciting initiative set up to grow, develop, mentor and transform the middle management layer of the South African contact centre industry. At the CCMG, contact centre professionals from across a vast number of industries gather for exceptional learning, peer-to-peer sharing, and to discover the latest technologies and solutions available to run their contact centres as efficiently and effectively as possible.
Tags
ccmg
contact centre
call centre
contact centre management group
call centre management
management
leadership
motivation
awards
leadership development
quality assurance
contact centres
cx
people
ccmg2024
contact centre awards
legislation
employers association
customer experience
behavioural economics
partnerships
interactive intelligence
multichannel
performance
cloud
recruitment
staffing
agents
callforce
presence
kelly
strategy
sap
nice
the film and publication bill
sars
być
cem
industry body
bpo
professional body
research
customer contact centres
iso standards
training
customer service management
omnichannel
mutli-channel messaging
social media
mobile
workforce management
human resources
customer service
analytics
leadership management
down the rabbit hole conference
zailab
coaching
outsourcing
business development
bankserv africa
bankserv africa
software as a service
saas
technology
benchmarking
intuate
noble
ian mahoney
multi-channel
m&s
barbara knight
1stream
hosted contact centre
salary survey
hr
labour law
genesys
speech analytics
customer interactions
productivity
efficiency
south africa
it hardware
pay-for-use
qrent
intuate group
popi
data privacy
headsets
retention
personnel
egain
aegis
quest
contact centre showcase 2012
litsa roussos
crm
open symmetry
sales
trends
globility
contact centre technology
workforce
millenials
staff
voc
contact centre managemnt
hosted
security
ccmcall centre
emotional intelligence
nothando training
performance management
sabs
call centre standards
substance abuse
smoke ccs
contact centre amangement group
See more