Personal Information
Organization / Workplace
Minneapolis, Minnesota United States
Industry
Technology / Software / Internet
Website
www.calabrio.com
About
Contact centers are where real people have real conversations that have real impact. It’s where relationships flourish or flounder based on whether the voice of the customer can be heard. Calabrio frees the voice of the customer in today’s multi-channel contact center for better, faster decision-making at all levels of the organization, driving strategic value enterprise-wide. Our integrated software suite, Calabrio ONE, sets the standard for workforce optimization (WFO) based on one simple fact. It’s designed for people – for the way real people work, solve problems and share knowledge. Human interactions are now more human.
Tags
contact center
customer experience
analytics
workforce optimization
call center
customer engagement
big data
wfo
2019 predictions
customer service
insurance
calabrio
customer analytics
agent scheduling
dynamic scheduling
gamification
See more
Presentations
(6)Personal Information
Organization / Workplace
Minneapolis, Minnesota United States
Industry
Technology / Software / Internet
Website
www.calabrio.com
About
Contact centers are where real people have real conversations that have real impact. It’s where relationships flourish or flounder based on whether the voice of the customer can be heard. Calabrio frees the voice of the customer in today’s multi-channel contact center for better, faster decision-making at all levels of the organization, driving strategic value enterprise-wide. Our integrated software suite, Calabrio ONE, sets the standard for workforce optimization (WFO) based on one simple fact. It’s designed for people – for the way real people work, solve problems and share knowledge. Human interactions are now more human.
Tags
contact center
customer experience
analytics
workforce optimization
call center
customer engagement
big data
wfo
2019 predictions
customer service
insurance
calabrio
customer analytics
agent scheduling
dynamic scheduling
gamification
See more