The document summarizes a presentation on conducting process maturity assessments the right way using the TIPA framework. It begins with an overview of the history and importance of process evaluations. It then discusses the ISO/IEC 15504 standard for process assessments and how TIPA maps IT processes to its maturity levels. The presentation uses a case study of a TIPA assessment at a government organization to drive IT transformation.
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Fusion2012 DRDC case study
1. Session
308:
Process
Maturity
Assessments
Done
Right
12. Process
Maturity
Levels
and
ISO/IEC
15504
Process
Maturity
Levels
and
Process
ALributes-‐ISO/IEC
15504
ISO/IEC
15504
5
OPTIMIZING
(Con=nuous
Improvement)
!
ISO
standard
for
Process
Assessment
5.1
Process
Innova=on
5.2
Process
Op=miza=on
!
Also
known
as
SPICE
4
PREDICTABLE
(Quan=ta=vely
Managed)
!
Standard
gaining
prominence
in
4.1
Process
Measurement
recent
years
4.2
Process
Control
! TIPA
maps
each
process
onto
the
3
ESTABLISHED
(Well
Defined)
scale
set
by
the
ISO/IEC
15504
3.1
Process
Defini=on
3.2
Process
Deployment
standard
2
MANAGED
(Planned
and
Monitored)
2.1
Performance
Management
2.2
Work
Product
Management
1
PERFORMED
(Informal)
1.1Process
Performance
0
INCOMPLETE