Islam Raffat
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The candidate is seeking a challenging position in business development or revenue management for an international hotel chain. They have over 10 years of experience in hotel operations, including roles in reservations, front office, and as a current Assistant Reservation Manager. Their skills include leadership, revenue goal achievement, teamwork, and adapting to changing market environments. They are fluent in English and Arabic with certifications in hotel management, computer skills, and revenue management.
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Islam Raffat
- 1. Career objective Looking for a challenging job in the business development / revenue management in a reputed international hotels chain, where I can use my knowledge, experience and skill to rise above challenges and move up in the area of higher responsibilities with commitment and creativity and to provide an opportunity for my professional and personal growth. Summary Grown through the ranks. Learned the technical hotel skills and discipline from rigorous training, through comprehensive personal development and continuing action-based learning. Enjoy the fast pace, the variety of people to interact with, and the number of different activities engaging in each day. Because the results of efforts can often be seen rather quickly, also enjoy the instant gratification that comes with seeing success quickly in daily operational business. Able to manage multiple tasks simultaneously and work well balanced in stressful, high-pressure situations while maintaining composure and objectivity under pressure. Incredibly flexible and highly organized. Devoted and dedicated to Hotel business with an eye for details. Matured, well balanced, self-motivated and dynamic with the ability to make a difference. Skills Competencies, Skills & Personality Traits • Have strong leadership and analytical skills. • Proactive in achieving Revenue goals. • Detail orientated and hands on. • Team player with strong interpersonal skills. • Effective ability to supervise, motivate, train and develop associates • Ability to develop and deliver effective presentations. • Demonstrate self-confidence, energy, enthusiasm and a motivator. • Ability to investigate systems malfunctions or user-input errors. • Knowledge of industry-specify terminology. • Ability to adapt to a frequently changing market environment. • Proactive and able to “think outside of the box”. • Ability to work under pressure. Language & Systems Fluent English language skills, both verbal and in writing Arabic language is the native tongue Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MS Excel and MS PowerPoint & IBM Lotus Symphony. Opera PMS. Revenue Skills Experience in revenue management, including electronic distribution A proven track record of increasing revenue streams or strengthening the performance of Al Shohada Hotel, Mecca,Saudi Arabia Experience with revenue management reports and market performance reports. Education 1 | I s l a m R a f f a t A l i
- 2. Sep. 2004 – May 2008 Bachelor of Hotel Management - BHM Helwan University, Faculty of Tourism and Hotel Management (FTH), Hotel Management Department. Year of Graduation : May 2008 Grade : Good Main Courses: - Hotel Management - Resort Management - Conference Management - Restaurant Management - Food & Beverage Management - Food service - Food & Beverage Receiving / Storing - The Art of Cooking - Menu planning - Food safety & HACCP - Front office Management - House Keeping Management - Financial, Managerial, and Cost Accounting Some of the other courses - English for the Hospitality Industry - Italian language - Computer & Microsoft office Applications. - The laws of tourism & hospitality industries. - The tourist geography. - The organizations of tourism industry. - Ethics of the hospitality industry. Summer training ( July & August ) 2 Months required training every year for 3 years Summer Training • Sofitel Sphinx Hotel_ Front Office • Simieramis Intercontintal_Services • Simieramis Intercontintal_ Kitchen Graduation project May 2008 Footie Restaurant & Café The idea of the project is a theme restaurant & Café which offers special services and facilities for football fans. COURSES AND CERTIFICATES 2 | I s l a m R a f f a t A l i
- 3. 2010 to 2013 Certifications of the satisfaction completion of :- - Time and Task Management. - Motivation. - Service through selling. - Communication skills. -Principles Supervisor, Supervisor Communication, Stress Management supervision & Building Teamwork Handling Group -Revenue Management Al Khozama Management company “AKMC“–Al Shohada Hotel –Mecca Feb. – Oct. 2008 Certifications of the Successful completion of attesting to successful completion of the knowledge and experience requirements, thereby reflecting a commitment to maintain the highest standards of competence as a hospitality professional of :- - Hospitality leadership skills development. - Food & Beverage skills development. - Front office skills development. - Housekeeping skills development. - Food Safety “HACCP “. - Stewarding skills development. • The Educational institute of the American Hotel & Lodging Association”AHLA”. • Egypt Tourism Workforce Development Project(ETWDP)- Egyptian Ministry Of Tourism • Egyptian Hotel Association & Egyptian Tourism Federation). Sep. 2008 ICDL Certificate (The certification of passing all modules required for granting of the International Computer driving license - ICDL- Syllabus Version 4). - Basic Concepts of Information Technology. - Using the Computer and Managing Files - Word Processing - Spread Sheets - Data Base - Presentation - Information and Communication 3 | I s l a m R a f f a t A l i
- 4. Multi-Trainers – United Nations – Educational, Scientific and Cultural Organization (UNESCO). European Computer Driving Licence Foundation (ECDL). & Egyptian Ministry of communication and information technology Experience ●Nov 2008 - Feb 2009 : Senior Butler Department Hotel Al Shohada , Mecca, Saudi Arabia ●Feb 2009 –May 2010: Reservation Agent – Hotel Al Shohada – Mecca, Saudi Arabia. ●May2010 – May 2013: Reservation Supervisor – Hotel Al Shohada – Mecca, Saudi Arabia ●May2013 – Present: Assistant Reservation Manager – Hotel Al Shohada – Mecca, Saudi Arabia : http://www.alshohadahotel-akmc.com 2007 Receptionist Men House Oberoi Giza 2007 Receptionist Sofitel Sphinx Giza 2006 Housekeeping Grand Hyatt Cairo 2006 Waiter InterContinental Semiramis Cairo 2005 Captain Chili's restaurants Cairo 2005 Trainee - Kitchen InterContinental Semiramis Cairo Principle duties • Establishes the monthly duty roster for the reservation department. • Coordinates leave requests related to his section. • Is responsible for the smooth operation of the reservation office. • Abides to the daily tasks list and ensures the timely implementation thereof. • Handles the individual guest reservations & the group reservations in a professional manner and obtains all required details according to the Standard Operating Procedure. • Up sells as much as possible with the aim to increase the average room rate. • Assumes responsibility on overbooking situations and coordinates accordingly. • Monitors the status of all reservations (voice, distribution channels faxes etc) and ensures that all answered within the time limit as per the SOP. 4 | I s l a m R a f f a t A l i
- 5. • Checks Arrivals and ensures there are no rate discrepancies, hurdle overrides or non-guaranteed bookings. • Ensures reservations are entered according to the SOP set by the department head and the hotel management and maintains quality of data. • Communicates with the Concierge, and FO to any transportation requirements and F&B for all related matters. • Supervises status of the groups in compliance with the sales managers. • Ensures training is provided according to the Signature standards to maintain quality of service. • Enforces the Standard Operating Procedures related to his section. • Coordinates with the Accounting Department regarding credit letters, acceptance of vouchers, and travel agents commission claims. • Carries out other duties that may from time to time be assigned to him by his superiors. • Is familiar with fire and evacuation procedures • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. • Log security incidents and accidents in accordance with hotel requirements. Interests Travelling ,Reading, Football and Internet “REFERENCES FURNISHED UPON REQUEST” 5 | I s l a m R a f f a t A l i
- 6. • Checks Arrivals and ensures there are no rate discrepancies, hurdle overrides or non-guaranteed bookings. • Ensures reservations are entered according to the SOP set by the department head and the hotel management and maintains quality of data. • Communicates with the Concierge, and FO to any transportation requirements and F&B for all related matters. • Supervises status of the groups in compliance with the sales managers. • Ensures training is provided according to the Signature standards to maintain quality of service. • Enforces the Standard Operating Procedures related to his section. • Coordinates with the Accounting Department regarding credit letters, acceptance of vouchers, and travel agents commission claims. • Carries out other duties that may from time to time be assigned to him by his superiors. • Is familiar with fire and evacuation procedures • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. • Log security incidents and accidents in accordance with hotel requirements. Interests Travelling ,Reading, Football and Internet “REFERENCES FURNISHED UPON REQUEST” 5 | I s l a m R a f f a t A l i