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Olivier Servat

The document is a resume for Olivier Servat Lagattu outlining his 20+ year career in hospitality management. It details his experience as general manager and opening general manager of several luxury hotels, including the W Paris Opera and W Washington DC. It also lists his previous roles in finance and operations management at other high-end hotels. The resume emphasizes his strengths in brand activation, revenue growth, and leading large multicultural teams.

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Olivier Servat Lagattu 7308 Lynnhurst Street  Chevy Chase, Maryland 20815, USA  Phone : 1 202 445 9293  oservat33@gmail.com http://whatdoiwear.co/2014/04/03/olivier-servat/ (Re positioning of the W Washington symptomatic) http://www.hipstersociety.com/hoteliers-Olivier-Servat.php (Opening of the W Paris Opéra emblematic) General Manager Living The Brand Working in Hospitality sector for over 20 years, I acquired the experience and knowledge to lead a Lifestyle/Luxury brand and make profits with it. With a solid finance background, I transitioned to Operation 10 years ago. Managing worldclass hotels allowed me to lead large teams (from 150 up to 650 staff members), work in multicultural environment (Europe, Africa & US), and adapt my management style from small boutique properties (91 rooms) to the largest full service hotels (1025 rooms and 45,000 sq feet Conference center). I can coordinate the required expertise of a team to activate the experience on the field, either from scratch (pre-opening activities) or for expansion. Being very much service focused and details oriented, I am developing a New Luxury Hotel experience where Lifestyle is a mindset. I am eager to handle as well clients (facilities end users), with customers (the one booking us) and owners/partners. International hospitality management companies not only enabled me to evolve in many properties but also to work in a corporate environment and get the necessary support to roll out new projects (brand, design, marketing...). I am used to report to multiple departments and get the buy-in of the stakeholders at different levels. Experience General Manager at W Washington D.C. ,Starwood Hotels & Resorts – 317 rooms Sept-13 / Sept-14  Partial re-organization of the revenue management team: Revpar increase of 6,5 points vs 1,2 points compset  Full culinary transition with redesign of the main bar ($16M revenue per year), Termination of CCHG outsourced restaurant company and full conceptualization of the redesigned “Pinea” restaurant.  Brand Activation: 32 “W Happenings” organized within 12 months – generating $450k publicity equivalent  Global/Division/Regional/Area reporting + ownership interface Depart: Interested in a more global role Opening General Manager at W Paris-Opera ,Starwood Hotels & Resorts – 91 rooms Aug-11 / Aug-13 Pre-Opening activities  Owners relations  Recruitment (125 Staff members)  Brand Activation and press events  Global/Division/Regional/Area reporting + ownership interface  Marketing & PR supervision & activation  Grand Opening 29th March 2012 Post-Opening Achievements  5 Stars ranking obtained 11th July 2012  Trip Advisor Ranking 100/1848 hotels in Paris  80% occ rate @ 408 Eur ADR nets  Public Relation impact: 3.5 Millions Euro of publicity equivalence Depart: Transfer to the W Washington DC
2 Hotel Manager at Le Meridien Etoile – Paris - Starwood Hotels – 1025 rooms Jan-09 / Jul-11  The largest Le Meridien Hotel in the World with 1025 rooms and 630 employees  The mission was to inspire and lead a team of dedicated Head of Dpt. and staff to work towards achieving the Vision of the property recently refurbished under the new brand specification (Starwood relaunch).  Strong unionized environment (6 different unions and 40% of the staff enrolled in one of the union organization)  Reporting to the Area GM for Parisian hotels  Part of the “GM Advisory Board of Le Meridien Worldwide” to project the brand evolution throughout the future Depart: Internal Transfer to open the W Paris Hotel Manager at Le Meridien Montparnasse – Paris - Starwood Hotels – 953 rooms Mar-06 / Dec-08  Member of the executive committee  In charge of the hotel operation with a direct report from Rooms Dpt., F&B dpt., Engineering, Guest satisfaction initiatives (450+ staff)  Involved into the S&M weekly forecasts and revenue maximization weekly meeting  Hotel project coordinator: Complete renovation of the restaurant and the hotel lobby, legal issues – litigations and new contracts, union representation meetings, staff assessments and coaching, Six Sigma… Depart: Internal transfer to rebrand the Le Meridien Etoile Opening General Manager at Le Meridien Abuja – Nigeria, Le Meridien Worldwide Ltd. Jan-03/Feb-06  Implementation of the Le Meridien Brand product and service standards for the Commonwealth Summit in December 2003.  Recruitment of the operational team (6 expatriates) and 300+ employees  Set up of the daily follow up of the opening critical path  Maintain a strong relation with ownership (Nigerian Government owning company) Depart after the two years assignment and security reasons Group Financial Controller at Wizard Partners, HDQ Paris, Private Equity Management Co, Sept-01/Dec-02  In charge of setting the day to day accounting and reporting procedures between the parent company based in Hong Kong and its subsidiary in Paris  Interface with all third parties including legal firm Simmons & Simmons, KPMG, Fidal (new hotel purchase)  Creation standard reporting for hotels (operational procedures)  Perform Due Diligence for new acquisitions Depart: Due to the worldwide economical trauma caused by the collapse of American Twin Towers in NYC, the company had to abort the development project General Manager, Partner at Datalink S.A Casablanca, Morocco Sept-99/Aug-01  Exclusive franchisor for northern Africa for Micros / Fidelio hospitality systems (47 hotels)  In charge of Guest relations and top line results  Responsible for Top hotel accounts  New market development (+ 22 hotels under contract in two years)  Set Up of the Hot Line (24/7 maintenance emergency team) Department Depart: Decision to return to Hospitality Industry with a stronger expertise of the IT environment in hotels Deputy General Manager, Le Meridien Royal Mansour, Casablanca, Morocco Aug-97/Aug-99  Day to Day operational management (200+ staff members)  Quality manager (creation of a quality board with monthly projects)  Champion for PR and Sales events (coordination of events to promote the brand and our hotel)
3  In charge of the Re-Branding of the Le Meridien Brand on site when Forte hotels took over Depart to Micros Fidelio for a General Manager position Financial Controller, Le Meridien Royal Mansour, Casablanca, Morocco Aug-95/Aug-97  In charge of Finance and accounts department including FF&E expenditures  Responsible for IT systems and management training curricula  Executive committee member  Report to General Manager and Regional Finance Controller Promoted to Deputy GM & Area Financial Controller Financial Controller, Hotel Elysee Palace, Nice, France Nov-92/Aug-95  Finance and Accounting reporting  Manager of a team of 4 people  Follow up of all legal, social reporting  Report to General Manager and Group Financial Controller Depart to Casablanca to evolve in an international environment Single Accountant, Grand Hotel, Saint Jean de Luz, France Feb-92/Oct-92  In charge of General Accounting  Monthly Reporting including Cash flow  Pay master & Reporting to the Group Financial Controller Depart to Nice for an opportunity in the same group. Education M.B.A in International Management 2008 Degree delivered from The University Of London - Royal Holloway College, Thesis: Marketing matters in Businesses of the Future B.T.S Brevet Technicien Superieur 1989 High Degree from Hospitality School, Management Progr B.T.H Brevet Technicien Hotelier 1987 Basic Hotelier Operational Diploma Competencies Multi experiences driven, eager to continue travelling with a strong appetite for foreign cultures. Living the Brand, Adaptability (people, environment, culture), Rapid decision maker, Open minded, Self confident, Ability to flex my style, Fast, Enthusiastic, Passionate, Strong Leader, Innovative, Determined. References www.linkedin.com/in/olivierservat/
4 Mark Troy: Head of edge fund / Istithmar World (W Washington DC Owning Company) +1 786-514-1182 / mark.troy@istithmarworld.com Barbara Martin : Principal at BrandLink DC (event and PR Agency) who participate to the relaunch of the W DC property +1 301-512-5078 / barbara@brandlinkdc.com Roeland Vos : Former President EAME, Starwood Hotels & Resorts Vos.roeland@gmail.com Martin Franck : Former Senior VP Human Resources EAME, Starwood Hotels & Resorts Martin.franck@skynet.be +32-494-565756

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Olivier CV last

  • 1. Olivier Servat Lagattu 7308 Lynnhurst Street  Chevy Chase, Maryland 20815, USA  Phone : 1 202 445 9293  oservat33@gmail.com http://whatdoiwear.co/2014/04/03/olivier-servat/ (Re positioning of the W Washington symptomatic) http://www.hipstersociety.com/hoteliers-Olivier-Servat.php (Opening of the W Paris Opéra emblematic) General Manager Living The Brand Working in Hospitality sector for over 20 years, I acquired the experience and knowledge to lead a Lifestyle/Luxury brand and make profits with it. With a solid finance background, I transitioned to Operation 10 years ago. Managing worldclass hotels allowed me to lead large teams (from 150 up to 650 staff members), work in multicultural environment (Europe, Africa & US), and adapt my management style from small boutique properties (91 rooms) to the largest full service hotels (1025 rooms and 45,000 sq feet Conference center). I can coordinate the required expertise of a team to activate the experience on the field, either from scratch (pre-opening activities) or for expansion. Being very much service focused and details oriented, I am developing a New Luxury Hotel experience where Lifestyle is a mindset. I am eager to handle as well clients (facilities end users), with customers (the one booking us) and owners/partners. International hospitality management companies not only enabled me to evolve in many properties but also to work in a corporate environment and get the necessary support to roll out new projects (brand, design, marketing...). I am used to report to multiple departments and get the buy-in of the stakeholders at different levels. Experience General Manager at W Washington D.C. ,Starwood Hotels & Resorts – 317 rooms Sept-13 / Sept-14  Partial re-organization of the revenue management team: Revpar increase of 6,5 points vs 1,2 points compset  Full culinary transition with redesign of the main bar ($16M revenue per year), Termination of CCHG outsourced restaurant company and full conceptualization of the redesigned “Pinea” restaurant.  Brand Activation: 32 “W Happenings” organized within 12 months – generating $450k publicity equivalent  Global/Division/Regional/Area reporting + ownership interface Depart: Interested in a more global role Opening General Manager at W Paris-Opera ,Starwood Hotels & Resorts – 91 rooms Aug-11 / Aug-13 Pre-Opening activities  Owners relations  Recruitment (125 Staff members)  Brand Activation and press events  Global/Division/Regional/Area reporting + ownership interface  Marketing & PR supervision & activation  Grand Opening 29th March 2012 Post-Opening Achievements  5 Stars ranking obtained 11th July 2012  Trip Advisor Ranking 100/1848 hotels in Paris  80% occ rate @ 408 Eur ADR nets  Public Relation impact: 3.5 Millions Euro of publicity equivalence Depart: Transfer to the W Washington DC
  • 2. 2 Hotel Manager at Le Meridien Etoile – Paris - Starwood Hotels – 1025 rooms Jan-09 / Jul-11  The largest Le Meridien Hotel in the World with 1025 rooms and 630 employees  The mission was to inspire and lead a team of dedicated Head of Dpt. and staff to work towards achieving the Vision of the property recently refurbished under the new brand specification (Starwood relaunch).  Strong unionized environment (6 different unions and 40% of the staff enrolled in one of the union organization)  Reporting to the Area GM for Parisian hotels  Part of the “GM Advisory Board of Le Meridien Worldwide” to project the brand evolution throughout the future Depart: Internal Transfer to open the W Paris Hotel Manager at Le Meridien Montparnasse – Paris - Starwood Hotels – 953 rooms Mar-06 / Dec-08  Member of the executive committee  In charge of the hotel operation with a direct report from Rooms Dpt., F&B dpt., Engineering, Guest satisfaction initiatives (450+ staff)  Involved into the S&M weekly forecasts and revenue maximization weekly meeting  Hotel project coordinator: Complete renovation of the restaurant and the hotel lobby, legal issues – litigations and new contracts, union representation meetings, staff assessments and coaching, Six Sigma… Depart: Internal transfer to rebrand the Le Meridien Etoile Opening General Manager at Le Meridien Abuja – Nigeria, Le Meridien Worldwide Ltd. Jan-03/Feb-06  Implementation of the Le Meridien Brand product and service standards for the Commonwealth Summit in December 2003.  Recruitment of the operational team (6 expatriates) and 300+ employees  Set up of the daily follow up of the opening critical path  Maintain a strong relation with ownership (Nigerian Government owning company) Depart after the two years assignment and security reasons Group Financial Controller at Wizard Partners, HDQ Paris, Private Equity Management Co, Sept-01/Dec-02  In charge of setting the day to day accounting and reporting procedures between the parent company based in Hong Kong and its subsidiary in Paris  Interface with all third parties including legal firm Simmons & Simmons, KPMG, Fidal (new hotel purchase)  Creation standard reporting for hotels (operational procedures)  Perform Due Diligence for new acquisitions Depart: Due to the worldwide economical trauma caused by the collapse of American Twin Towers in NYC, the company had to abort the development project General Manager, Partner at Datalink S.A Casablanca, Morocco Sept-99/Aug-01  Exclusive franchisor for northern Africa for Micros / Fidelio hospitality systems (47 hotels)  In charge of Guest relations and top line results  Responsible for Top hotel accounts  New market development (+ 22 hotels under contract in two years)  Set Up of the Hot Line (24/7 maintenance emergency team) Department Depart: Decision to return to Hospitality Industry with a stronger expertise of the IT environment in hotels Deputy General Manager, Le Meridien Royal Mansour, Casablanca, Morocco Aug-97/Aug-99  Day to Day operational management (200+ staff members)  Quality manager (creation of a quality board with monthly projects)  Champion for PR and Sales events (coordination of events to promote the brand and our hotel)
  • 3. 3  In charge of the Re-Branding of the Le Meridien Brand on site when Forte hotels took over Depart to Micros Fidelio for a General Manager position Financial Controller, Le Meridien Royal Mansour, Casablanca, Morocco Aug-95/Aug-97  In charge of Finance and accounts department including FF&E expenditures  Responsible for IT systems and management training curricula  Executive committee member  Report to General Manager and Regional Finance Controller Promoted to Deputy GM & Area Financial Controller Financial Controller, Hotel Elysee Palace, Nice, France Nov-92/Aug-95  Finance and Accounting reporting  Manager of a team of 4 people  Follow up of all legal, social reporting  Report to General Manager and Group Financial Controller Depart to Casablanca to evolve in an international environment Single Accountant, Grand Hotel, Saint Jean de Luz, France Feb-92/Oct-92  In charge of General Accounting  Monthly Reporting including Cash flow  Pay master & Reporting to the Group Financial Controller Depart to Nice for an opportunity in the same group. Education M.B.A in International Management 2008 Degree delivered from The University Of London - Royal Holloway College, Thesis: Marketing matters in Businesses of the Future B.T.S Brevet Technicien Superieur 1989 High Degree from Hospitality School, Management Progr B.T.H Brevet Technicien Hotelier 1987 Basic Hotelier Operational Diploma Competencies Multi experiences driven, eager to continue travelling with a strong appetite for foreign cultures. Living the Brand, Adaptability (people, environment, culture), Rapid decision maker, Open minded, Self confident, Ability to flex my style, Fast, Enthusiastic, Passionate, Strong Leader, Innovative, Determined. References www.linkedin.com/in/olivierservat/
  • 4. 4 Mark Troy: Head of edge fund / Istithmar World (W Washington DC Owning Company) +1 786-514-1182 / mark.troy@istithmarworld.com Barbara Martin : Principal at BrandLink DC (event and PR Agency) who participate to the relaunch of the W DC property +1 301-512-5078 / barbara@brandlinkdc.com Roeland Vos : Former President EAME, Starwood Hotels & Resorts Vos.roeland@gmail.com Martin Franck : Former Senior VP Human Resources EAME, Starwood Hotels & Resorts Martin.franck@skynet.be +32-494-565756