Building A Customer Journey Map PowerPoint Presentation Slides
•
6 likes•1,910 views
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
Report
Share
Building A Customer Journey Map PowerPoint Presentation Slides
- 1. Building a Customer Journey Map Your Company Name 1
- 2. Content Creating a Framework for the Map Analyze the Map Evaluate the Experience Customer Journey Mapping Example Scope of Customer Journey Map 2
- 3. Scope of Customer Journey Map › Focus on the key things you want to achieve for your business › A good Customer Journey Map should provide valuable insights into your business › Add text here Decide your Objectives › Take a strategic look at your business and pinpoint areas in your existing customer journey where you can see obvious opportunities to differentiate › The more targeted your Customer Journey Map, the quicker you’ll be able to implement changes and see results › Add text here Identify areas of Opportunity › Multinational business should concentrate on a particular region at a time, starting with the ones where there’s the biggest opportunity for improvement or biggest market › By tackling regions one by one, you will not only discover the specific needs of each market, but also find common ground with other regions › Add text here Focus on Global regions sequentially 3
- 4. Creating a Framework for the Map User Experience Actions Motivations Questions Pain Points Overall Satisfaction Customer Experience Ideas for Improvement Recommendations Positive Negative Neutral Awareness/ Discovery Consideration/ Research Decision/ Purchase Post-Experience Touchpoints Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Your Text Here Stage Your Text Here Your Text Here Your Text Here Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 4
- 5. Analyze the Map Stage Awareness Consideration Decision Customer Process Facebook Posts Browsed Facebook & stumbled upon a cost by your child care center Facebook Page Browsed through the posts & photo albums on Facebook Page Website Searched & arrived at your school website via mobile phone Email Enquiry Signed up email enquiry Phone Call Scheduled a phone call to find out more School Tour Asked about school curriculum Sign Up Considered the location & price. Decided to enroll after comparing Delight Referral Referred a friend after 2 months ExperienceTouch Point This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 5
- 6. Evaluate the Experience Enter Dealership & Be Welcomed Determine Requirements Present Vehicles Arrange Test Drives Select & Configure Car Receive Configuration Report Positive Negative Neutral Welcome at Local Dealership Matching Desires Car Presentation Product Trial Configuration Car, Services & Accessory Configuration Report Local sales rep welcomes the entering customer & offers support when needed A conversation that determine the requirements the customer is looking for & describes the supply the dealership is offering Local sales rep presents the supply of the UMG corresponding to the requirements the customer has made in the step before Product trial describes a typical test drive When the customer is seriously interested in a specific car, he has to choice the required settings. This configuration will be made by the sales rep according to the wishes of the customer If the customer doesn’t want to order directly, he can receive a configuration report that summarize the settings of the configured car. When the customer will come back to order this step has not to be repeated 17% of your customer touchpoints are Pain points of your customers are pleased of your internal processes are affected by pain points of this customer journey 1Welcome at Local Dealership Car Presentation Product Trial Matching Desires Feelings Importance Importance&Feelings 50% The customer gains actually the first experience with his potential new car. This test drive may have a great impact on the buying decision Moment of Truth Best Practice There are some customers which are searching for an alternative way to purchase a car. When there are available just cars to rent or to buy, some customers don’t find a matching offer Pain Point 6
- 7. Customer Journey Mapping Example RESEARCH COMPARISON WORKSHOP QUOTE SIGN-OFF How do I make an app? What platform should I use? How much does it cost? Add text here Curious, Protective, Enthusiastic, keen to rush in Be present, ensure that we are found. Give confidence in us as a company & give them reason to contact us How do I know the app will be successful? Who will be the product owner/ decision maker? Add text here Eager inspired, Has a new comprehension of the workload required Get ready to really understand what is involved-that nothing is overnight success. Establish that we will be there to guide them through process How does this compare? What offer business opportunities do I have Do I really want to take this leap? Add text here Revisiting prior ideas or options, Justifying their decisions with business partners or family, Validating internally that it is the right move to make Display why we are the best team for the job & justify our pricing with substantiated information. Welcome Questions What else do I need to do to set up the business? When will I get my finished product? Add text here Optimistic, Nervous/ anxious, keen to see results ASAP. Set clear expectations. Keep them informed with relevant information. Communicate frequently. Ask for feedback on how we’re doing to ensure everyone is happy & on the same page B2B Customer Journey Map TYPICAL QUESTIONS EMOTIONS/ FEELINGS WE NEED TO…. What should I look for in an app developer? Cost vs Quality Who have they worked with before? Add text here Explain the process of app development, best practices & show our past success stories, Be open, Honest Discretionary, Subjective, Unsure, Weighing up pros and cons – usually focused around time, money & quality 7
- 8. Customer Journey Mapping Example Sales calls Free Trial Website Technical Team Business/ Goal setting Free Trial Guide Free Trial Admin Training Team Training Documentation Renewal Discussions Customer Care Calls Customer Emails User Forum Customer Experience FRUSTRATIONS › Lack references › Lack documentation › Deployment appears complex › Deployment doesn’t match pre- sales promises › Free trial confusing › End users struggling › Help center hard to use TOUCH POINTS & SCORECARD Recommendations METRICS › Opportunity Win % › Sales Sat Rating › Days to Deploy › Key Feature Usage % › Health Score › Seat Utilization % › Health Score › NPS › C% Improvement Opportunities 1. Create deployment playback 2. Reference program 1. Better Sales & CS alignment 2. Improve free trial walk through 1. Re-launch end user training 2. Evaluate help center Search feature 1. Hire customer marketing manager 2. Start tracking ticket response metrics 3. Increase frequency of check-ins LIFECYCLE STAGE › Why only call us just prior to renewal? › Why so slow responding to tickets? › Your user portal is not intuitive Pre- Sales (30 - 90 days) Onboarding (21 - 35 days) Education (14 - 21 days) Support (Lifetime Average = 4 years) Customer Journey Map for Software This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 8
- 9. Building a Customer Journey Map Icons Slide 9
- 11. Financial This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Medium This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Maximum This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Minimum 60%20% 49% 11
- 12. Mind Map This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 12
- 13. Puzzle Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 0201 03 13
- 14. Venn This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 14
- 15. Target This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 15
- 16. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Our Team 16
- 17. Thank You Email Address: emailaddress123@gmail.com Address: # street number, city, state Contact Number: 0123456789 17