This document discusses innovation through design and community-driven processes. It emphasizes designing with a community to gain insights and feedback. A co-design process is outlined involving briefs, teams, design iterations, and strategy development. Open innovation challenges and building digital brand ecosystems that center on the community are presented as important. The future of innovation is described as being lean, design-focused, and co-created with community input.
29. channels > ecosystem
STRATEGY
COMMUNITY
EXECUTION
DIGITAL + SOCIAL + MOBILE
BRAND
ECOSYSTEM
Stefano Mizzella, www.socialmediascape.org
30. why so important?
1. COMMUNITY AS A FEATURE
By becoming a customer, you’re also becoming a part of a community and the user experience is enhanced.
2. FEEDBACK COLLECTION
The most important contribution to the product is the lessons you learn from users talking with each other.
3. INCREASE USER ACTIVITY
When people are part of a community, they want to be perceived as a valuable member of that community.
David Spinks - The Community Manager
31. community-centered
IDEA STRATEGY PRODUCT
COMMUNITY
Stefano Mizzella, www.socialmediascape.org
32. the future of innovation is...
LEAN by DESIGN CO-CREATED