Toni Keskinen

145 Followers

8 SlideShares 145 Followers 328 Followings

In business of creating new value and disrupting markets. Right now concentrating on transforming customer centricity and commercial management at strategic and operational levels. Driving customer centric management transformation has become my professional core. My specialty knowhow is customer journey analytics, -understanding and insight and taking them back to organisation, business model, technology solutions and operations. I'm a business creative and strategist with hands on do-how knowledge. Designed and managed multiple transformation projects in multiple companies and gained unique skill set in recognition of opportunities/challenges and turning them in to solutions

market analysis change management strategy customer interface design customer care marketing symbiosis strategy marketing automation self service design sales development cx customer journey path-to-purchase path to purchase business intelligence business development communications analysis advertising brand insights design mapping comms beharioral economics operations touchpoints social media sensitivity multichannel insight sales tool strategic behaviour innovation customer planning cx design lean process design sales consulting customer journey design service automation social customer care customer journey mapping transformation consulting competitive advantage design customer communities revenue optimization customer journey analysis crm manufacturing market ingelligence paas product fit representative saas software supply chain world wide markets commercial mngmnt management strategic marketing strategic management ai machine learning behavioral economics gartner hype curve adaptation adaptation curve segmenting market segment growth vienti logistiikan suunnittelu adhoc -tilauspalvelu logistiikan osuus kustannuksista b2b suomi lean logistic logistiikka vientiteollisuus ulkoistus ecommerce logistiikkapäällikkö globalisaatio suomen kilpailukyky logistiikan kilpailuttaminen agent ecosystem export globalisation go-to-market launch lean logistics manufacturer's representative growth hacking