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Vickie Krueger

Vickie Krueger has over 25 years of experience in leadership roles in sales, customer service, operations, hiring, education, and professional development. She headed multi-state sales teams responsible for $55 million in annual revenue and consistently achieved year-over-year growth goals. She provides strong leadership, communication, problem-solving, and decision-making skills. Her experience includes personnel management, client relationship building, and developing and delivering training programs.

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Vickie C. Krueger 1100 Woodcrest Dr, Fond Du Lac, WI 54935 Vickie.K@GAKrueger.com (920) 979-0411 Professional Summary Strong leadership, communication, problem solving, organization and decision making skills. Highly motivated, results oriented, customer focused individual. Extensive experience in sales, personnel management, professional development and client relationships. Core Qualifications Leadership • Headed multi-state Medium Business Sales teams who were responsible for growing and retaining a 55M annual revenue base. Consistently achieved year over year revenue growth objectives while delivering an exceptional level of customer service. Received performance recognition at various Corporate Awards events throughout my career. • Provided the necessary guidance and direction to team members which enabled them to develop tactical plans to establish and achieve corporate and professional goals. • Guided the resolution of conflict thru negotiating skills and working closely with team members to foster well-thought-out solutions and action plans. • Provided design/content direction to Business Consulting Partners. Collaberation efforts resulted in the development of new Product, Sales and Leadership Training programs which enabled the teams to achieve Corporate Strategic Objectives. Personnel Management • Staffing o Collaberated with Staffing Organizations to define core competancies and create job descriptions for recruiting initiatives. o Developed and conducted situational based job interviews for hiring efforts. o Hired personnel for various Sales, Customer Service and Operations positions. Created and executed a position blue print that served as a model for various positions. The activities detailed in this blueprint provided the necessary day-to-day job structure for employees which enabled them to become acclimated to their new roles/responsibilities and achieve critical objectives. • Performance Management o Conducted needs analysis, designed and delivered training which enabled new and experienced employees to perform the required functional and skill based job duties. o Facilitated goal setting sessions and diagnosed performance gaps. Developed and executed numerous tactical performance improvement plans which detailed performance gaps, actions required to improve and measurements to evaluate performance. Plans strenghtened overall personnel performance and resulted in achieving or exceeding Corporate objectives. Communication • Effective oral and written communication skills. • Developed and presented business plans to various management levels which detailed key tactical sales strategies and execution plans. These plans aligned corporated goals with day-to-day activities and guided team members to objective achievement. • Designed and delivered various technical, product, sales, customer service and leadership training programs Client Relations • Effectively built strong client relationships. Managed difficult clients and the resolution of complex business problems through attentive listening, effective negotiating, conflict resolution and problem solving skills. • Exceeded yearly customer satisfaction and retention objectives. Problem Solving • Identified, prioritized and drove the resolution of multi-facetted complex business problems • Conducted root cause analysis to determine scope and cause of problem. Examined various solutions to assess short and long term impact. Developed and successfully executed action plans which resulted in increased customer satisfaction, objective attainment and work flow process improvements. Planning/Organizational Skills • Managed a multitude of results oriented strategic projects which included the development and coordination of detailed plans with key milestones, deadlines, and critical measures of success. • Coordinated the efforts of team members associated with various corporate initiatives while continuing to direct day to day activities.
Experience AT&T 1988- December 2013 25 years of leadership experience in Sales, Customer Service, Operations, Hiring, Education and Professional Development. Sales • Government-Education-Healthcare Accounts • Mid-Market Business Accounts Drove the sales efforts of various multi-state Business segments which were responsible for retaining and growing 55M in annual network revenue. These efforts resulted in the achievement of year over year revenue growth objectives in key strategic products and delivering an exceptional level of customer service. Received numerous top performer awards throughout my career. Operations Directed the work activities of a multi-state, multi-functional Sales Support organization. Initiated action plans which resulted in improved work flow processes, increased personnel productivity and the resolution of complex business problems. Midwest Education and Professional Development Organization Directed the daily operations of a multi-state, multifunctional Sales and Service Training Organization. Organization was responsible for the development and delivery of training for non-management and management customer facing personnel. Training objectives were focused on customer service, sales, performance management, leadership, systems, work flow processes and procedures. • Collaborated with clients to assess needs, define skill and knowledge core competencies that would support corporate strategies, marketing initiatives and business operations requirements. • Formulated project implementation plans and provided direction to the team regarding curriculum content design, instructor facilitation. • Provided direction and coaching in the resolution of performance problems. • Facilitated training Education: 2 years of formal College education - Business and Communications Attended various Leadership and Performance Development courses on an annual basis throughout my career at AT&T.

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Krueger.VickieResumeLinkedin

  • 1. Vickie C. Krueger 1100 Woodcrest Dr, Fond Du Lac, WI 54935 Vickie.K@GAKrueger.com (920) 979-0411 Professional Summary Strong leadership, communication, problem solving, organization and decision making skills. Highly motivated, results oriented, customer focused individual. Extensive experience in sales, personnel management, professional development and client relationships. Core Qualifications Leadership • Headed multi-state Medium Business Sales teams who were responsible for growing and retaining a 55M annual revenue base. Consistently achieved year over year revenue growth objectives while delivering an exceptional level of customer service. Received performance recognition at various Corporate Awards events throughout my career. • Provided the necessary guidance and direction to team members which enabled them to develop tactical plans to establish and achieve corporate and professional goals. • Guided the resolution of conflict thru negotiating skills and working closely with team members to foster well-thought-out solutions and action plans. • Provided design/content direction to Business Consulting Partners. Collaberation efforts resulted in the development of new Product, Sales and Leadership Training programs which enabled the teams to achieve Corporate Strategic Objectives. Personnel Management • Staffing o Collaberated with Staffing Organizations to define core competancies and create job descriptions for recruiting initiatives. o Developed and conducted situational based job interviews for hiring efforts. o Hired personnel for various Sales, Customer Service and Operations positions. Created and executed a position blue print that served as a model for various positions. The activities detailed in this blueprint provided the necessary day-to-day job structure for employees which enabled them to become acclimated to their new roles/responsibilities and achieve critical objectives. • Performance Management o Conducted needs analysis, designed and delivered training which enabled new and experienced employees to perform the required functional and skill based job duties. o Facilitated goal setting sessions and diagnosed performance gaps. Developed and executed numerous tactical performance improvement plans which detailed performance gaps, actions required to improve and measurements to evaluate performance. Plans strenghtened overall personnel performance and resulted in achieving or exceeding Corporate objectives. Communication • Effective oral and written communication skills. • Developed and presented business plans to various management levels which detailed key tactical sales strategies and execution plans. These plans aligned corporated goals with day-to-day activities and guided team members to objective achievement. • Designed and delivered various technical, product, sales, customer service and leadership training programs Client Relations • Effectively built strong client relationships. Managed difficult clients and the resolution of complex business problems through attentive listening, effective negotiating, conflict resolution and problem solving skills. • Exceeded yearly customer satisfaction and retention objectives. Problem Solving • Identified, prioritized and drove the resolution of multi-facetted complex business problems • Conducted root cause analysis to determine scope and cause of problem. Examined various solutions to assess short and long term impact. Developed and successfully executed action plans which resulted in increased customer satisfaction, objective attainment and work flow process improvements. Planning/Organizational Skills • Managed a multitude of results oriented strategic projects which included the development and coordination of detailed plans with key milestones, deadlines, and critical measures of success. • Coordinated the efforts of team members associated with various corporate initiatives while continuing to direct day to day activities.
  • 2. Experience AT&T 1988- December 2013 25 years of leadership experience in Sales, Customer Service, Operations, Hiring, Education and Professional Development. Sales • Government-Education-Healthcare Accounts • Mid-Market Business Accounts Drove the sales efforts of various multi-state Business segments which were responsible for retaining and growing 55M in annual network revenue. These efforts resulted in the achievement of year over year revenue growth objectives in key strategic products and delivering an exceptional level of customer service. Received numerous top performer awards throughout my career. Operations Directed the work activities of a multi-state, multi-functional Sales Support organization. Initiated action plans which resulted in improved work flow processes, increased personnel productivity and the resolution of complex business problems. Midwest Education and Professional Development Organization Directed the daily operations of a multi-state, multifunctional Sales and Service Training Organization. Organization was responsible for the development and delivery of training for non-management and management customer facing personnel. Training objectives were focused on customer service, sales, performance management, leadership, systems, work flow processes and procedures. • Collaborated with clients to assess needs, define skill and knowledge core competencies that would support corporate strategies, marketing initiatives and business operations requirements. • Formulated project implementation plans and provided direction to the team regarding curriculum content design, instructor facilitation. • Provided direction and coaching in the resolution of performance problems. • Facilitated training Education: 2 years of formal College education - Business and Communications Attended various Leadership and Performance Development courses on an annual basis throughout my career at AT&T.