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Presentedby@andybudd

ofClearleft
Redefining user experience:
When marketing, product and
design collide

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The Silicon Valley 

Narrative

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The Silicon Valley 

Narrative
Why waste your money marketing
average products?

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The Silicon Valley 

Narrative
When you should be designing
remarkable ones!

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The Silicon Valley 

Narrative

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The Silicon Valley 

Narrative
Marketing is the tax you pay

for bad ideas

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The Silicon Valley 

Narrative

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The Morals of

Advertising

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Product Price
Place Promotion
Marketing
Mix
You Already Know This

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Product
Price
PlacePromotion
You Already Know This

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A Convincing Argument?

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Tech Companies have

Started to Rebel

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Tech Companies have

Started to Rebel

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The Anatomy

Of a Start-up

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A Convincing Argument

For Many Industry Leaders

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The Field of Dreams 

Problem

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The Field of Dreams 

Problem
Just because you built it,

doesn’t mean they’ll come!

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It’s Easy To See

How We Got Here

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It’s Easy To See

How We Got Here
You Are Here

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Experience
From The Trenches

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Bad Marketing Practices

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These Techniques Work

For Certain Products

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They Work Well for

Commodity Products

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They Can Work Well

For Digital Services

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You Can Only Manage

What You Measure

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The Wrong Kind
Of Traffic

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Vanity Metrics

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[Example]
Bad Marketing Practices

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Designer Backlash

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Designer Backlash
Advertising, as it is widely practiced, is an
inherently unethical and, frankly, poisonous
endeavour that sees people as sheep to be
manipulated, that vaunts style over substance,
and deems success to be winning awards.

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Marketing Is Evil
Designers are Sanctimonious

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The Experience Economy

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The Experience Economy

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UX Design Feels

Relatively New

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UX Has Been Around

Since the 90s

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UX Designers Help Build

Products People Love

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UX Designers Can Add

Significant Value

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We Lose These Ba les
Every Day

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Growth Hacking

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A Superior Product Can

Extend Your Reach

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A Superior Product Can

Extend Your Reach
Local Maxima
Potential Maxima

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Can No Longer Ship 

Mediocre Product

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Time For Marketing To Step Up

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Time For Marketing To Step Up
Or Step Aside

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Ad Agencies Have Tried

Their Hands at UX

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Finding Talent is Hard

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Marketers Have A Great Insight

Into What Customers Want

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You’re Expert At 

Selling The Dream

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But We O en Fall Short

At Delivering The Reality

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But We O en Fall Short

At Delivering The Reality

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The Experience Gap

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The Experience Gap
80%
20%
80% of companies surveyed believed
they gave a “superior experience”

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The Experience Gap
8%
92%
Only 8% of their customers
felt the same way

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UX Should Drive Marketing
Not The Other Way Round

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Help Us Build The Reality

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Digital First Branding

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Digital First Branding

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Digital First Branding

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As Equals UX and Marketing
Can Do Great Things

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As Equals UX and Marketing
Can Do Great Things
Presentedby@andybudd

ofClearleft
The End

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