Anitha_Resume
- 1. G. ANITHA Contact Number (M):+9632438638 Email: anita_rsms@yahoo.co.in Objective A self motivated professional with strong analytical, communication and client liaison skills, having an understanding of the value of time, cost and quality of work. Can assure of the best of commitment & productivity. I can affix myself with my analytical skills & render my intellectual abilities & services to the Organization in a most effective mode that would be rewarding to both the Organization & Myself. Summary • Detail-oriented, efficient and organized professional with extensive experience. • Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. • Excellent written and verbal communication skills... • Highly trustworthy, discreet and ethical. • Good interpersonal skills, commitment, result oriented with a quest and zeal to learn new technologies and undertake challenging tasks Career Profile Name of Company : Accenture Services Pvt. Ltd, Bangalore Nature of Business : Consulting, Information Technology & Outsourcing Duration : March 2007 - till Oct4t-2008. Designation : Senior Process Associate ROLES AND RESPONSIBILITIES Order to cash - Service Order Management Acting as a Single point of contact for Customer accounts. Responsible for giving entitlement of Contracts to Customers by creating contracts, renewing the contracts, making changes to the customer database and invoicing the customers in Oracle 11i. Reconciling customer’s accounts based on the existing database with that of legal agreements. Ensuring that customers are invoiced on regular basis for the services rendered. Handling reports pertaining to Revenue Recognition, File value, Matrix and always ensured the accuracy level to be maintained. Ensured always to follow the Clients and the Customers Ethics and policies in order to provide proper efficiency and follow the procedure. Page 1 of 5
- 2. Communication plays a vital aspect and I have ensured to deliver proper information to the clients and customers. I have built a very good rapport with the clients which has resulted in timely completion of work. Achievements Have done requests with minimal training about Customer specifics and always ensured the SLA is met. A recipient of the Performance Award – A reward meant for an individual who displays an extra-ordinary (exceeds expectations) performance helping the Team when there were peak volumes on work - for November 2007. Appreciations: Received many appreciations from customer/ Client & management side for timely service delivery. I have identified those areas in account related process, using upgrading, superior excel skills like Vlookup, Macro & other all shortcuts formulas for processing my request which reduced process lead time. This experience knowledge of excel is allowing me to give support to other teams in service order management & help them with complicated excel issues which needs to be fixed & deliver the service within given lead time. I was the SPOC for preparing and sending the report on “Minutes of Meetings” held every week in Team and also takes care of CFS/D1 Error Report issues. Initiatively providing KT in Mentor and Mentee program for New Joiners in sharing the Process Knowledge and helping them to understand better in main ting in good relationship with clients. Provided few Ideas on reducing the work and to save the time by using short ways in work procedure. Attending Huddle Calls with Clients and Customers. TRAININGS ATTENDED: I have under gone Accent communication training, which helped me to improve & provide effective communication with customer. Customer Delight training & team building activities. Business writing training. Teleconference Calls. 2)Right Source Marketing Solutions: Duration :Mar 2005 to Feb 2007. Designation: Call Center Executive (Admin Dept) Responsibilities: • Maintaining paper-work related to sales and updating customer information regarding addresses and business information and renewal Page 2 of 5
- 3. period related to insurance policies of USA clients and reminding the callers to call the customer on expiry date of his policy. • Issuing staff salaries and maintaining company files. • Helping in Recruitment process. • Attending calls related to enquires and providing information related to company details. • Maintaining A/c section and helping the staff to get information related to customer details by surfing the net. • Arranging Staff-meetings. • Involving in the work related to advertising reg recruitments and Bank transactions related to payments of Electricity, Telephone, and Internet and so on. • Maintenance of Supplier Ledger • Maintenance of Petty Cash Book • Payments to Supplier • Purchase Order to Supplier • Preparing Cost • Preparing Invoice Report • Maintaining Staff Database. • Preparing Reports of Client Database. • Looking in Staff Salaries and Maintaining Reports etc. Land Sky Engineering Pvt Ltd(DSA) Duration : June2003 to Feb 2005. Designation: TeleCaller (Colletion Detp-Auto Recover) Responsibilities: • Calling the customer who has taken loans on four-wheeler and reminding the due date for the payment. • Keeping track of the customer full details. • Providing the information to the executives who are not paying the installments in time and sending the executives to the customer for collecting the payments • Tracing the information of the customer who is not in contact and not paying the dues. • Training the staff related to the work regarding telecalling and screen information related to Customers. • Awarded by the Management as a best Telecaller in our organization for maintaining timely reports, attendance, sincere on work and honest in a very short span. Education • M.CA. From Dhana Lakshmi Srinivasan Women college,Perambalur- Bharatidasan University with 72% during 1999-2002. Page 3 of 5
- 4. • B.Com (Bachelor of Commerce) from VidyaBharathi Women’s College, Hyderabad- Osmania University with 56% during 1996-1999. • Intermediate from Board of Intermediate Education with 52% during 1994- 1996. • S.S.C from Board of Secondary Education with 56% during 1995-1996. TRAININGS ATTENDED I have under gone Accent communication training , which helped me to improve & provide effective communication with customer Undergone Business writing training. Customer Delight training & team building activities. Technical Skills Operating System : MS Dos, Windows-98, 2000. Database : Oracle 8i. Packages : Ms-office. STRENGTHS Good Communication Skills Ambitious about vertical career growth. Keen business sense. Maintaining all social and related contacts. Capability of handling complex situations and working under pressure Personal Profile Father Name : Late.Sri.G.Rammurthy. Date of Birth : 19/04/1979 Martial Status : Married. Languages Known : Telugu, English and Hindi. Hobbies & Interests : Painting, Plantation and Reading books Plus points : Self motivation and positive thinking. Alternative Emailed : anita_sai2005@yahoo.co.in Declaration I hereby declare that the information furnished above is true to the best of my knowledge. Page 4 of 5
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