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Communication skills 2003

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The document discusses key aspects of communication skills, including the communication process, elements, types, ways, forms, networks, barriers, and principles of effective communication. It defines communication as transmitting information between individuals and lists its main elements as a sender, message, medium, receiver, encoding, decoding, feedback. It also outlines various types of communication, channels, forms, and networks as well as principles like the 7C's and 4S's of communication that emphasize credibility, clarity and being concise.

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Communication skills
Overview  What is communication skills?  Elements of communication.  Communication process  Types of communication.  Ways to communicati.  Forms of communication.  Communication networks  Importance of communication.  ABC of communication.  7 C’s of communication.  4 S’s of communication.
What is communication skills?  Communication is the art of transmitting information ,ideas ,thoughts from one individual or group to another.  Communication constitutes Reading, Writing, Speaking & Listening Skills.
Communication skills comprises
Elements of communication  Sender  Encoding  Message  Channel / medium  Receiver  Decoding  Noise  Feedback
The Communication Process Model 6
Communication channels  Channel choices In person Telephone Email Written Third party 7
Types of communication 1. Verbal communication  Oral  Written 2. Non-verbal communication
Common ways to communicate ages l Im ord V isua en W Spok Bod Written Word y La ngu age
Forms of communication  General & technical  Formal & Informal  External & Internal  Interpersonal & intrapersonal
Communication networks  Vertical network  Upward  Downward  Horizontal network  Diagonal network
Hierarchy levels Executive Director Manager Vice President A.G.M. Supervisor 1 Supervisor 2 Supervisor 3 Manager Supervisor Horizontal Comm. Forman
Importance of effective communication  Saves time  Coordinating  Collating  Issuing instruction  Improves listening, speaking and writing skills  Convincing  Persuading
Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions Cultural differences
ABC of communication  Accuracy  Brevity  Clarity
7 C’s of communication C’s Relevance  Credibility  Builds trusts  Courtesy  Improves relationships  Clarity  Makes easy  Correctness  Builds confidence  Consistency  Introduces stability  Concreteness  Reinforces confidence  Conciseness  Saves time
4 S’s of communication S’s Relevance  Shortness  Economizes  Simplicity  Impresses  Sincerity  Convinces  Strength  appeals
Success for YOU… …in the new global and diverse workplace requires excellent communication skills!
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Communication skills 2003

  • 2. Overview  What is communication skills?  Elements of communication.  Communication process  Types of communication.  Ways to communicati.  Forms of communication.  Communication networks  Importance of communication.  ABC of communication.  7 C’s of communication.  4 S’s of communication.
  • 3. What is communication skills?  Communication is the art of transmitting information ,ideas ,thoughts from one individual or group to another.  Communication constitutes Reading, Writing, Speaking & Listening Skills.
  • 5. Elements of communication  Sender  Encoding  Message  Channel / medium  Receiver  Decoding  Noise  Feedback
  • 7. Communication channels  Channel choices In person Telephone Email Written Third party 7
  • 8. Types of communication 1. Verbal communication  Oral  Written 2. Non-verbal communication
  • 9. Common ways to communicate ages l Im ord V isua en W Spok Bod Written Word y La ngu age
  • 10. Forms of communication  General & technical  Formal & Informal  External & Internal  Interpersonal & intrapersonal
  • 11. Communication networks  Vertical network  Upward  Downward  Horizontal network  Diagonal network
  • 12. Hierarchy levels Executive Director Manager Vice President A.G.M. Supervisor 1 Supervisor 2 Supervisor 3 Manager Supervisor Horizontal Comm. Forman
  • 13. Importance of effective communication  Saves time  Coordinating  Collating  Issuing instruction  Improves listening, speaking and writing skills  Convincing  Persuading
  • 14. Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions Cultural differences
  • 15. ABC of communication  Accuracy  Brevity  Clarity
  • 16. 7 C’s of communication C’s Relevance  Credibility  Builds trusts  Courtesy  Improves relationships  Clarity  Makes easy  Correctness  Builds confidence  Consistency  Introduces stability  Concreteness  Reinforces confidence  Conciseness  Saves time
  • 17. 4 S’s of communication S’s Relevance  Shortness  Economizes  Simplicity  Impresses  Sincerity  Convinces  Strength  appeals
  • 18. Success for YOU… …in the new global and diverse workplace requires excellent communication skills!