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The document discusses quality in health and healthcare institutions. It defines quality as the degree to which delivered health services meet established standards and minimize risk and untoward outcomes. Quality has three dimensions: the quality of input resources, the quality process of service delivery, and the quality of outcomes from service use. Implementing quality requires approaches like total quality management, continuous quality improvement, Six Sigma, and benchmarking to measure quality through methods like control charts, cause-effect diagrams, and collecting data from focus groups and surveys. The outcomes of quality include improved patient safety, staff and patient satisfaction, and cost containment.
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- 1. Quality in Health and Healthcare Institutions Denny John, MBA (Hosp Mgmt) Associate Administrator L V Prasad Eye Institute
- 2. The cost is long forgotten but the Quality is remembered forever Anonymous
- 3. Quality - Definitions Quality - The Need Quality - Implementation Quality - Measurement Quality - Outcomes AGENDA
- 4. Quality - Degree of excellence Quality can be defined as a measure of the degree to which delivered health services meet established professional standards and judgments of value to the consumer. Quality may also been seen as the degree to which actions taken or not taken maximize risk and other untoward outcomes, given the existing state of medical science and art. Quality - Definitions
- 5. Quality is frequently described as having three dimensions: Quality of Input resources Quality of the process of services delivery Quality of Outcome of service use Quality - Definitions
- 6. Core Standards - must to meet Developmental Standards - represent degree of excellence Quality - Definitions Adapted from ‘Standards for Better Health’, Healthcare Commission, NHS, UK
- 7. Minimum levels of care Regulation Market Forces Health Insurance Rise in Incomes Quality - The Need
- 8. Licensing ISO Certification Accreditation Grading Quality - Implementation
- 9. TQM ( Total Quality Management) CQI ( Continuous Quality Improvement) Six Sigma TPS ( Toyota Production System) Quality - Implementation
- 10. Benchmarking Control Charts Cause-effect diagram Data collection : Focus groups, market research, surveys Quality - Measurement
- 11. Flow Diagram Pareto Analyses Planning network : PERT, CPM Quality - Measurement
- 12. Patient Safety Patient and Staff Satisfaction Cost containment Quality - Outcomes
- 13. Ultimately, the secret of quality is love. You have to love your patient, you have to love your profession, you have to love your God. If you have love, you can then work backward to monitor and improve the system. Avedis Donabedian, MD MPh