Remote Usability Testing
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The document discusses remote user testing as an alternative to in-person testing. It addresses common objections to testing like lack of need, time, money, or know-how. Remote testing allows testing from anywhere at any time even for free. It can be moderated, with the tester observing user sessions in real-time, or unmoderated using tools that provide pre-recorded videos or usage statistics. The document provides examples of services like UserTesting, OpenHallway, Loop11 and Navflow that facilitate unmoderated remote testing.
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Remote Usability Testing
- 2. snímek |datum |dokument | 2 Communication
- 3. snímek |datum |dokument | Your visitors 3
- 4. snímek |datum |dokument | Testing with Users 4
- 5. snímek |datum |dokument | Why not? 5
- 6. snímek |datum |dokument | Obstacles • No need • No time • No money • No know-how 6
- 7. snímek |datum |dokument | No Need? • User behavior assumptions are 75% wrong 7
- 8. snímek |datum |dokument | There Is No Such Thing as Universal Design 8
- 9. snímek |datum |dokument | 99
- 10. snímek |datum |dokument | No Need? • Test early, fail early! • Designing without testing is like driving blindfolded • If you say your design is perfect you are not a good designer 10
- 11. snímek |datum |dokument | No Time? • Website analysis: 8 hours • Recruiting 10 users: 8 hours • Test scenarios: 6 hours • Sessions: 20 hours • Analysis: 16 hours • Presentation: 4 hours • Total: 62 hours 11
- 12. snímek |datum |dokument | No Time? • Grab 3 users: 1 hours • Think of basic tasks: 1 hour • 1/2hour sessions: 1,5 hours • Analysis: 1,5 hours • Total: 5 hours 12
- 13. snímek |datum |dokument | No Money? 13 • Lab • Eye Tracker • Recruitment
- 14. snímek |datum |dokument | No Money? • 5 hours of your time • Incentives: 240 zloty 14
- 15. snímek |datum |dokument | And How About • Recruit online • Test anytime • Test anywhere • And even for free! 15 This is remote testing
- 16. snímek |datum |dokument | And Where Is the Know-How? 16
- 17. snímek |datum |dokument | The Basics 1. Have something to test 2. Get a few users 3. Watch them perform tasks 4. Analyze 5. Fix the most serious problems 6. Test again 17
- 18. snímek |datum |dokument | Remote testing • Moderated • Unmoderated 18
- 19. snímek |datum |dokument | Moderated • Communicate with users in real time • Qualitative data • Ask questions 19
- 20. snímek |datum |dokument | Moderated 20 • No eye contact • Technical limitations • No statistics
- 21. snímek |datum |dokument | Technical Stuff • Use conferencing software » WebEx, Gotomeeting • Tranfer voice and screen » Skype, Mikogo 21
- 22. snímek |datum |dokument | 22
- 23. snímek |datum |dokument | 23
- 24. snímek |datum |dokument | Some Tips • Skype is fat • Connection can be slow • Record on your computer » Morae, HypeCam 24
- 25. snímek |datum |dokument | Unmoderated 25
- 26. snímek |datum |dokument | How Does It Work • Test a website or mockups • Users provided, or get your own users • Pay a monthly fee, or per user • You get videos, or stats • Plus some feedback 26
- 27. snímek |datum |dokument | Usertesting.com • You submit the website and your questions • They provide users • You get videos 27
- 28. snímek |datum |dokument | OpenHallway.com • Create the test • Get the link to users – e-mail, Ethnio • You get videos and feedback 28
- 29. snímek |datum |dokument | Loop11.com • Submit your website or mockups • Create the test • You get stats – success rates, navigation path, click spots • Speaks international 29
- 30. snímek |datum |dokument | Navflow.com • Test images only • Free responses from community or link for your users • You see where they click 30
- 31. snímek |datum |dokument | 31
- 32. snímek |datum |dokument | Remote testing • Quick • Less results • Perfect for solving specific problems • Lots of tools – why not build your own? 32
- 33. snímek |datum |dokument | Questions? adam.fendrych@dobryweb.cz @adlo @fendrych www.dobryweb.cz 33