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Ernst Kruize
19
SlideShares
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Block User
19
SlideShares
81
Followers
281
Followings
Personal Information
Organization / Workplace
Zwolle Netherlands
Occupation
Lead Consultant
Industry
Technology / Software / Internet
Website
www.brightone.nl
About
Customer interaction specialist | omnichannel strategy | contact center | inbound marketing | customer service | Webcare | social media
Contact Details
Presentations
(7)
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End of the call center era?
End of the call center era?
Ernst Kruize
Loopbaanonderzoek Nederlands Contact Center management
Loopbaanonderzoek Nederlands Contact Center management
Ernst Kruize
Trendsklantcontactdecember2007
Trendsklantcontactdecember2007
Ernst Kruize
HRM=Human Resource Marketing!
HRM=Human Resource Marketing!
Ernst Kruize
Loopbaanonderzoek Contact Center Middenkader 2008
Loopbaanonderzoek Contact Center Middenkader 2008
Ernst Kruize
Presentation BPO outsourcing from Netherlands to South Africa
Presentation BPO outsourcing from Netherlands to South Africa
Ernst Kruize
Documents
(12)
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Customer Management Studiereis
Customer Management Studiereis
Ernst Kruize
Flyer Supervisor van het Jaar 2011 #SVJ11
Flyer Supervisor van het Jaar 2011 #SVJ11
Ernst Kruize
Leiderschap in contact centers telecommerce 3 2012
Leiderschap in contact centers telecommerce 3 2012
Ernst Kruize
Het succes van Rabodirect
Het succes van Rabodirect
Ernst Kruize
Masterclass reinventing journalism de klant centraal 190213
Masterclass reinventing journalism de klant centraal 190213
Ernst Kruize
Klantcontacttechnologie: niet frustreren, maar faciliteren
Klantcontacttechnologie: niet frustreren, maar faciliteren
Ernst Kruize