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Accidentaltechie5 17-2011

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Highway T
Highway T

This document provides information for an upcoming presentation on nonprofit technology support and roles. It includes an agenda with topics such as the basics of tech support, maintenance, tips and tricks, and upgrades. It also lists the presenters, Mark Shaw and Adam King, and provides a link to download slides. Nonprofit staffing models for IT are discussed, including using in-house staff, contractors, volunteers, or a combination. The document outlines best practices for maintenance including creating an inventory, using a standardized computer setup, and scheduling routine tasks like backups and updates. It offers tips for issues like printers, browsers and passwords. Options for upgrades to hardware, servers and networking are presented.

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Mark Shaw Consulting Manager Presenter mark@highwayt.org Reminder: Do not mute your phone Adam King Technology Manager adam@highwayt.org 1
Slides Available from… http://www.slideshare.net/highwayt 2
 Tech Support & Roles  The Basics  Maintenance  Tips & Tricks  Upgrades and New Purchases  Tech Resources & Training 3
Nonprofit Tech Support And Roles 4
How Many IT Staff Per 100 Employees? HMO Government For profit Nonprofit 5 Source: U.S. Bureau of Labor Statistics, Mass. Department of Education, 1998.
For NPO’s .. How is the work getting done? 29% Contract on an as-needed basis 25% In-house MIS staff 22% Tech support w/1 or more providers 13% No formal approach to IT support 9% Volunteers to our agency 2% Friends and family of staff Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations. 6
Training 8% Application Development 8% Knowledge Desktop Management Support 10% 41% Management 13% Infrastructure 20% 7
Staff 8
Staff are best for: (Staff = You the AccidentalTechie) • Initial troubleshooting • Triaging issues before escalating externally • Projects that require immediate assistance • Maintaining critical documentation • Direction for others implementing long- term projects 9
Contractors 10
Contractors are best for: • Issues that require “expertise” – Value for “doing it right” • One-time projects Server configuration / upgrade / migration Database development Multi-site integration Phone system setup 11
Volunteers available Volunteers! 12
Volunteers are best for: • Short term projects • An easily definable end • Are not time sensitive • Are not critical 13
The Basics 14
The Basics Data Ownership Very Important that your organization owns it’s data Including Email  Financials  Documentation  Databases  Websites  Other 15
Hint: Keep it "in the bag" ${#} http://www.flickr.com/photos/srharris/3643864625/
One binder to ring them all. ${#} http://www.flickr.com/photos/span112/3503394977/
http://hwyt.me/NPNotebook ${#}
The Basics Create an Inventory Why? • Insurance • Audits • Easy to identify upgrades Inventory Tools • Belarc Advisor – Download.com – Best for small Org’s fewer systems • Spiceworks – For Larger client/server – Have to purchase – Includes Helpdesk Trouble Ticket – Can be enabled/disabled to help server/network performance issue 19
20
The Basics Use a single Data Store  Easy to backup, find docs  Redirected My Documents (to server) 21  NAS or Server Drive Share
Label printers, routers ${#} http://www.flickr.com/photos/jenniewoo/27698222/
Flashdrives: programs, drivers & text files ${#}
Maintenance 24
Maintenance What’s your “Boilerplate” A Computer Setup common to all systems o XP, Win7 – Plus Updates o To Date: Chipset,Video,Audio,Network,BIOS,Other (Support-OEM website) o Office 2007 or 2010 – Plus Updates o Antivirus (Security Essentials) – Plus Updates o Java, Adobe Reader, Adobe Flash, PDF (PrimoPDF) o Other Common Applications – Organization Wide Apps o Tools for Maintenance: Ccleaner, Managed Care, Remote Access, etc. o Tune it up! Run Ccleaner Run a Defrag Disk, 25
Maintenance “Boilerplate” to User Building on the “Boiler[late” for a particular User..  Join the Domain (or the common Workgroup)  “Username” profile  Data Files (My Doc’s from old system or restore)  Email Account  Desktop look and feel  My Computer settings  Printers (all or just some)  Applications special to that user  Additional setups or shortcuts (Mozilla, Chrome, Database shortcut, etc.) 26
Maintenance Setup Clients for “Microsoft Update” • Combines Microsoft Product Updates • Can be Automated 27
Maintenance Updates and Service Patches Check the Service Pack? 1. My Computer 2. Properties 3. General Tab XP Service Pack 3 VISTA Service Pack 2 Win7 Service Pack 1 28
Maintenance Updates and Service Patches Keep Doing THIS Until You see THIS 29
Maintenance Updates and Service Patches Optional Updates? Thanks… but no thanks 30
Maintenance Dupa Dupa 31
Maintenance Printers Get rid of your Inkjets Troubleshooting Printer Problems • Look for the obvious – Ck Cabling – Network switches for Workgroup units – Correct Printer Selected? Driver? Port? • For jams remove toner(s) and trays and carefully remove paper pieces • Frequent Jamming? – Printer Maintenance Kit – Give new Life to Printers – Easy to install (pickup roller, transfer roller, takeup pad, etc.) – Google “HP Printer Maintenance Kit” etc. • Label Jams / Black Streaks / Marks – Replace toner cartridge – Clean with ONLY Alcohol and Qtip swabs – Small Shop Vac to clean up toner deposits 32
Maintenance Backups Good • Flash Drives • Fullsize/Mini USB Hard Drives • Server o Full Size Server o Home Server o NAS • Remote o Carbonite, MozyPro, Not so Good • Zip drives • CD/DVD burning • Chips (SD, Compaq..) • Tape 33
Maintenance Antivirus Inexpensive from Techsoup.org Corporate Version (for server networks) Symantec End Point Client only Versions Norton Antivirus 2011 34
Maintenance http://Microsoft.com/Security 35
Maintenance Online Scanning 36
Maintenance Spyware / Malware Antivirus takes care of “some” Spyware Removal Applications Malwarebytes.com 37
Maintenance Vulnerability Scan http://secunia.com/vulnerability_scanning/online/ 38
Security Passwords: Alpha/Numeric/Case Mix Good: ap07CKT98 Bad: 123456 Largest Security Problem? ${#}
Maintenance Browsers Chrome Internet Explorer 9 (Win7) Mozilla Internet Explorer 7or8 (XP) 40
Maintenance Browser Cleanup Chrome Mozilla Internet Explorer 9 Internet Explorer 7 or 8 Tools, Internet Options » Delete » Delete All (check box) 41
www.ccleaner.com ${#}
Maintenance CCleaner.com Download & Install System Cleanup ONE Cleaner Tab 1) Analyze 2) Run Cleaner 43
Maintenance TWO Registry Tab 1) Scan for Issues 2) Fix Selected issues 44
Maintenance Disk Defrag 1. XP in System Tools 2. Run 4 or 5 passes 3. VISTA defrag tool is No Good! 4. SSD Drives DO NOT need Disk Defrag 45
Maintenance Email Maintenance • Review and delete items in “Junk Email” folder • Empty deleted mail • Archive email you need to keep to a .pst file • Once or Twice a year 46
Maintenance Troubleshooting Tips  Check the obvious FIRST Cables, power cords, network devices, are other systems OK?, etc..  Wait !! Don’t Change the settings If it worked before it’s not probable it was changed “magically”  Know your “Technical limits” Make the Call.. Tech Support is standing by!  Tech Support calls  Be specific and clear  Be prepared  Serial Numbers, Make and Model, Account Info, Service Tag, Express Service Code, … all before you pick up the phone! 47
Maintenance Safe Mode Loads bare-bones Windows Safe Mode Safe Mode with Networking 48
Maintenance Cleaning a system • Uninstall unwanted • Turn on system firewall programs & toolbars • Run Ccleaner • Run Microsoft updates • Review Start-up Stuff • Update anti-virus & run a o Ck Startup Group full sys scan in Safe o Review Startup in Ccleaner Mode (remove OR disable) • Run Malwarebytes • Defrag the drive o Boot to Safe Mode with networking • Minor optimizations: Turn o Update and scan sounds off, Make desktop single color, keep desktop clean 49
Maintenance Destructive Rebuild • Should be worth the rebuild • Great time to add more RAM, blowout dust, etc • Takes 3 to 4 hrs to rebuild, updates and data migration. • 1st! Backup Data, Email files, Favorites o Remove HD » Access as 2ndary on another system » Vantec NexStar Hard Drive Dock • Reload XP, Win7, etc o Save the Diagnostic Partition o Delete (L) the Data Partition and reformat/install • Reload drivers from Mfg website and build to Boilerplate 50
Free Disk Imaging http://tinyurl.com/25gnnx 51
Computer Lab? SteadyState Deep Freeze 52
Maintenance Schedule Maintenance Tasks What can Users do? You do? Weekly Monthly Yearly • Check backup • Manual check for • Clean keyboard & mouse • Check anti-virus Microsoft updates • Check all software • Check anti-spyware • Manual update security updates and versions software software: • Optional: image your • Ccleaner “Cleaner – Anti-virus system Tab” – Anti-spyware • Optional: reformat and • Run a full system scan: clean reinstall – Anti-virus • Archive email every 6 to – Spyware Malware 12 months • Defragment disk 53
Maintenance 54
Lets Break! Questions? 55
Tips and Tricks 56
Tips and Tricks Migrate Server Apps to the “Cloud”  Exchange, Database, Financials,  Cost effective over Internal Server & App  Advantages of Cloud Apps Work from ANY computer anywhere No backups, no server, no maintenance No client installations Secure  More about Cloud Apps Still needs your “management” but..easy 57
Tips and Tricks Test your bandwidth Speedtest.net 58
Tips and Tricks Server Alternatives Simplify local file sharing and backups $150 to $700 Easy setup and maintenance Reliable, secure 1. Microsoft Home Server  10 user limit  Excellent Backup and Restore  Reliable  Up to 4 Tb 2. Network Storage Device (NAS)  Unlimited Users  Good Backup & File Sharing  Reliable 59  Size based on model & HD’s
Tips and Tricks New Home Server (Vail)! •Better but Old rev is still great •In Microsoft Production now •HP is out •Acer, Asus others? Are in •Build Option 60
Tips and Tricks Online Offsite Backups ${#}
www.LogMeIn.com Remote Access ${#}
Tips and Tricks Zolved Join.me o Free remote access o Two sides 1) Support Person 2) User in need 63
Tips and Tricks Pdf File Creation 1. Generate from a “pdf printer” 2. Generate from a “Save as”  PrimoPDF - http://www.primopdf.com/index.aspx  PDF Creator - http://sourceforge.net/projects/pdfcreator/  PDF 995 – http://www.pdf995.com  SaveAsPDF for Office 2007 -- http://tinyurl.com/6lpoyd  All Free! Adobe Acrobat X - $299 retail 64
Tips and Tricks Turn PDF’s into Word Doc’s! 65
Upgrades and New Purchases 66
Buy or Upgrade Hardware Reality Check Computer Lifecycle 3 to 5 years Old ? Older than 5 years ? 67
Upgrade Memory Best/Only Hardware upgrade worth doing Most Bang for Buck • USE www.crucial.com memory config tool 68
www.crucial.com ${#}
1 - 2 Gb 32bit 2 - 4 Gb 64bit 4 and up ${#}
$400+ $800+ $1,300+ 1-year 1-year 3-year warranty warranty warranty 3-year life 5-year life 3-year life www.toshibadirect.com: NB305 (left); www.dell.com: Vostro (middle), Dell Latitude E6410 (right) ${#}
Standardize on Corporate Make, Models ${#}
Worthwhile Bumps Processor Intel I3 I5 I7 Video Faster, More Video RAM (1gb) Monitor/LCD Higher Resolutions are better ${#}
Buy Processor Components • Performance variables between Series Models – Number of Cores (Single, Duo, Quad..) – Cache (2Mb, 6Mb, 12Mb) – Speed (2.3Ghz) – FSB (1333 mhz, 1066 mhz) • Today Intel is king – Good Core2 or Centrino – Better Quad Core – Best Core i3, i5, i7 Which is a better? 74
Buy ? Intel Integrated X4500Hd Nvidia Gforce 9800 512mb 75
Buy Avoid Bloatware Buy “Business Grade” NOT “Consumer Grade” Home and Home Office Small & Medium Business Enterprise Dell Examples •Dell Vostro •Dell Optiplex 76
www.pcdecrapifier.com ${#}
Network Upgrades Upgrade to Gb Switches Upgrade to Gb Wireless Router Dual band wireless Cabling Cat5 Up to 100bt (250ft) Cat5e Up to 1000bt (200ft) Cat6 Better for Gb Use a “Double NAT” to secure open “pubic” wireless Internal LAN WAP is secure Public 192.168.0.### WAP is open 192.168.1.### 78
Network Upgrades Up your bandwidth  Cable  AT&T Uverse  Bonded T1  T1  Premium DSL  Std DSL  DSL  Dialup 79
Content Filtering 80
Tech Resources Training 81
http://hwyt.me/optimizewindows ${#}
www.microsoft.com/atwork/ ${#}
By Sue Bennett 84
techguide.highwayt.org ${#}
Office.Microsoft.com Free training and demos for Office and More! 86
http://hp.com/go/learningcenter ${#}
www.nten.org 88
www.idealware.org 89
Tips and Tricks Search by: • Hardware make / model number • Error number • Program name / version number • Error description • Operating system version • Key phrase 90
Tech Resources 91
${#}
${#}
Tech Resources 94
${#}

More Related Content

Accidentaltechie5 17-2011

  • 1. Mark Shaw Consulting Manager Presenter mark@highwayt.org Reminder: Do not mute your phone Adam King Technology Manager adam@highwayt.org 1
  • 2. Slides Available from… http://www.slideshare.net/highwayt 2
  • 3. Tech Support & Roles  The Basics  Maintenance  Tips & Tricks  Upgrades and New Purchases  Tech Resources & Training 3
  • 5. How Many IT Staff Per 100 Employees? HMO Government For profit Nonprofit 5 Source: U.S. Bureau of Labor Statistics, Mass. Department of Education, 1998.
  • 6. For NPO’s .. How is the work getting done? 29% Contract on an as-needed basis 25% In-house MIS staff 22% Tech support w/1 or more providers 13% No formal approach to IT support 9% Volunteers to our agency 2% Friends and family of staff Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations. 6
  • 7. Training 8% Application Development 8% Knowledge Desktop Management Support 10% 41% Management 13% Infrastructure 20% 7
  • 8. Staff 8
  • 9. Staff are best for: (Staff = You the AccidentalTechie) • Initial troubleshooting • Triaging issues before escalating externally • Projects that require immediate assistance • Maintaining critical documentation • Direction for others implementing long- term projects 9
  • 11. Contractors are best for: • Issues that require “expertise” – Value for “doing it right” • One-time projects Server configuration / upgrade / migration Database development Multi-site integration Phone system setup 11
  • 12. Volunteers available Volunteers! 12
  • 13. Volunteers are best for: • Short term projects • An easily definable end • Are not time sensitive • Are not critical 13
  • 15. The Basics Data Ownership Very Important that your organization owns it’s data Including Email  Financials  Documentation  Databases  Websites  Other 15
  • 16. Hint: Keep it "in the bag" ${#} http://www.flickr.com/photos/srharris/3643864625/
  • 17. One binder to ring them all. ${#} http://www.flickr.com/photos/span112/3503394977/
  • 19. The Basics Create an Inventory Why? • Insurance • Audits • Easy to identify upgrades Inventory Tools • Belarc Advisor – Download.com – Best for small Org’s fewer systems • Spiceworks – For Larger client/server – Have to purchase – Includes Helpdesk Trouble Ticket – Can be enabled/disabled to help server/network performance issue 19
  • 20. 20
  • 21. The Basics Use a single Data Store  Easy to backup, find docs  Redirected My Documents (to server) 21  NAS or Server Drive Share
  • 22. Label printers, routers ${#} http://www.flickr.com/photos/jenniewoo/27698222/
  • 23. Flashdrives: programs, drivers & text files ${#}
  • 25. Maintenance What’s your “Boilerplate” A Computer Setup common to all systems o XP, Win7 – Plus Updates o To Date: Chipset,Video,Audio,Network,BIOS,Other (Support-OEM website) o Office 2007 or 2010 – Plus Updates o Antivirus (Security Essentials) – Plus Updates o Java, Adobe Reader, Adobe Flash, PDF (PrimoPDF) o Other Common Applications – Organization Wide Apps o Tools for Maintenance: Ccleaner, Managed Care, Remote Access, etc. o Tune it up! Run Ccleaner Run a Defrag Disk, 25
  • 26. Maintenance “Boilerplate” to User Building on the “Boiler[late” for a particular User..  Join the Domain (or the common Workgroup)  “Username” profile  Data Files (My Doc’s from old system or restore)  Email Account  Desktop look and feel  My Computer settings  Printers (all or just some)  Applications special to that user  Additional setups or shortcuts (Mozilla, Chrome, Database shortcut, etc.) 26
  • 27. Maintenance Setup Clients for “Microsoft Update” • Combines Microsoft Product Updates • Can be Automated 27
  • 28. Maintenance Updates and Service Patches Check the Service Pack? 1. My Computer 2. Properties 3. General Tab XP Service Pack 3 VISTA Service Pack 2 Win7 Service Pack 1 28
  • 29. Maintenance Updates and Service Patches Keep Doing THIS Until You see THIS 29
  • 30. Maintenance Updates and Service Patches Optional Updates? Thanks… but no thanks 30
  • 32. Maintenance Printers Get rid of your Inkjets Troubleshooting Printer Problems • Look for the obvious – Ck Cabling – Network switches for Workgroup units – Correct Printer Selected? Driver? Port? • For jams remove toner(s) and trays and carefully remove paper pieces • Frequent Jamming? – Printer Maintenance Kit – Give new Life to Printers – Easy to install (pickup roller, transfer roller, takeup pad, etc.) – Google “HP Printer Maintenance Kit” etc. • Label Jams / Black Streaks / Marks – Replace toner cartridge – Clean with ONLY Alcohol and Qtip swabs – Small Shop Vac to clean up toner deposits 32
  • 33. Maintenance Backups Good • Flash Drives • Fullsize/Mini USB Hard Drives • Server o Full Size Server o Home Server o NAS • Remote o Carbonite, MozyPro, Not so Good • Zip drives • CD/DVD burning • Chips (SD, Compaq..) • Tape 33
  • 34. Maintenance Antivirus Inexpensive from Techsoup.org Corporate Version (for server networks) Symantec End Point Client only Versions Norton Antivirus 2011 34
  • 37. Maintenance Spyware / Malware Antivirus takes care of “some” Spyware Removal Applications Malwarebytes.com 37
  • 38. Maintenance Vulnerability Scan http://secunia.com/vulnerability_scanning/online/ 38
  • 39. Security Passwords: Alpha/Numeric/Case Mix Good: ap07CKT98 Bad: 123456 Largest Security Problem? ${#}
  • 40. Maintenance Browsers Chrome Internet Explorer 9 (Win7) Mozilla Internet Explorer 7or8 (XP) 40
  • 41. Maintenance Browser Cleanup Chrome Mozilla Internet Explorer 9 Internet Explorer 7 or 8 Tools, Internet Options » Delete » Delete All (check box) 41
  • 43. Maintenance CCleaner.com Download & Install System Cleanup ONE Cleaner Tab 1) Analyze 2) Run Cleaner 43
  • 44. Maintenance TWO Registry Tab 1) Scan for Issues 2) Fix Selected issues 44
  • 45. Maintenance Disk Defrag 1. XP in System Tools 2. Run 4 or 5 passes 3. VISTA defrag tool is No Good! 4. SSD Drives DO NOT need Disk Defrag 45
  • 46. Maintenance Email Maintenance • Review and delete items in “Junk Email” folder • Empty deleted mail • Archive email you need to keep to a .pst file • Once or Twice a year 46
  • 47. Maintenance Troubleshooting Tips  Check the obvious FIRST Cables, power cords, network devices, are other systems OK?, etc..  Wait !! Don’t Change the settings If it worked before it’s not probable it was changed “magically”  Know your “Technical limits” Make the Call.. Tech Support is standing by!  Tech Support calls  Be specific and clear  Be prepared  Serial Numbers, Make and Model, Account Info, Service Tag, Express Service Code, … all before you pick up the phone! 47
  • 48. Maintenance Safe Mode Loads bare-bones Windows Safe Mode Safe Mode with Networking 48
  • 49. Maintenance Cleaning a system • Uninstall unwanted • Turn on system firewall programs & toolbars • Run Ccleaner • Run Microsoft updates • Review Start-up Stuff • Update anti-virus & run a o Ck Startup Group full sys scan in Safe o Review Startup in Ccleaner Mode (remove OR disable) • Run Malwarebytes • Defrag the drive o Boot to Safe Mode with networking • Minor optimizations: Turn o Update and scan sounds off, Make desktop single color, keep desktop clean 49
  • 50. Maintenance Destructive Rebuild • Should be worth the rebuild • Great time to add more RAM, blowout dust, etc • Takes 3 to 4 hrs to rebuild, updates and data migration. • 1st! Backup Data, Email files, Favorites o Remove HD » Access as 2ndary on another system » Vantec NexStar Hard Drive Dock • Reload XP, Win7, etc o Save the Diagnostic Partition o Delete (L) the Data Partition and reformat/install • Reload drivers from Mfg website and build to Boilerplate 50
  • 52. Computer Lab? SteadyState Deep Freeze 52
  • 53. Maintenance Schedule Maintenance Tasks What can Users do? You do? Weekly Monthly Yearly • Check backup • Manual check for • Clean keyboard & mouse • Check anti-virus Microsoft updates • Check all software • Check anti-spyware • Manual update security updates and versions software software: • Optional: image your • Ccleaner “Cleaner – Anti-virus system Tab” – Anti-spyware • Optional: reformat and • Run a full system scan: clean reinstall – Anti-virus • Archive email every 6 to – Spyware Malware 12 months • Defragment disk 53
  • 57. Tips and Tricks Migrate Server Apps to the “Cloud”  Exchange, Database, Financials,  Cost effective over Internal Server & App  Advantages of Cloud Apps Work from ANY computer anywhere No backups, no server, no maintenance No client installations Secure  More about Cloud Apps Still needs your “management” but..easy 57
  • 58. Tips and Tricks Test your bandwidth Speedtest.net 58
  • 59. Tips and Tricks Server Alternatives Simplify local file sharing and backups $150 to $700 Easy setup and maintenance Reliable, secure 1. Microsoft Home Server  10 user limit  Excellent Backup and Restore  Reliable  Up to 4 Tb 2. Network Storage Device (NAS)  Unlimited Users  Good Backup & File Sharing  Reliable 59  Size based on model & HD’s
  • 60. Tips and Tricks New Home Server (Vail)! •Better but Old rev is still great •In Microsoft Production now •HP is out •Acer, Asus others? Are in •Build Option 60
  • 61. Tips and Tricks Online Offsite Backups ${#}
  • 62. www.LogMeIn.com Remote Access ${#}
  • 63. Tips and Tricks Zolved Join.me o Free remote access o Two sides 1) Support Person 2) User in need 63
  • 64. Tips and Tricks Pdf File Creation 1. Generate from a “pdf printer” 2. Generate from a “Save as”  PrimoPDF - http://www.primopdf.com/index.aspx  PDF Creator - http://sourceforge.net/projects/pdfcreator/  PDF 995 – http://www.pdf995.com  SaveAsPDF for Office 2007 -- http://tinyurl.com/6lpoyd  All Free! Adobe Acrobat X - $299 retail 64
  • 65. Tips and Tricks Turn PDF’s into Word Doc’s! 65
  • 66. Upgrades and New Purchases 66
  • 67. Buy or Upgrade Hardware Reality Check Computer Lifecycle 3 to 5 years Old ? Older than 5 years ? 67
  • 68. Upgrade Memory Best/Only Hardware upgrade worth doing Most Bang for Buck • USE www.crucial.com memory config tool 68
  • 70. 1 - 2 Gb 32bit 2 - 4 Gb 64bit 4 and up ${#}
  • 71. $400+ $800+ $1,300+ 1-year 1-year 3-year warranty warranty warranty 3-year life 5-year life 3-year life www.toshibadirect.com: NB305 (left); www.dell.com: Vostro (middle), Dell Latitude E6410 (right) ${#}
  • 72. Standardize on Corporate Make, Models ${#}
  • 73. Worthwhile Bumps Processor Intel I3 I5 I7 Video Faster, More Video RAM (1gb) Monitor/LCD Higher Resolutions are better ${#}
  • 74. Buy Processor Components • Performance variables between Series Models – Number of Cores (Single, Duo, Quad..) – Cache (2Mb, 6Mb, 12Mb) – Speed (2.3Ghz) – FSB (1333 mhz, 1066 mhz) • Today Intel is king – Good Core2 or Centrino – Better Quad Core – Best Core i3, i5, i7 Which is a better? 74
  • 75. Buy ? Intel Integrated X4500Hd Nvidia Gforce 9800 512mb 75
  • 76. Buy Avoid Bloatware Buy “Business Grade” NOT “Consumer Grade” Home and Home Office Small & Medium Business Enterprise Dell Examples •Dell Vostro •Dell Optiplex 76
  • 78. Network Upgrades Upgrade to Gb Switches Upgrade to Gb Wireless Router Dual band wireless Cabling Cat5 Up to 100bt (250ft) Cat5e Up to 1000bt (200ft) Cat6 Better for Gb Use a “Double NAT” to secure open “pubic” wireless Internal LAN WAP is secure Public 192.168.0.### WAP is open 192.168.1.### 78
  • 79. Network Upgrades Up your bandwidth  Cable  AT&T Uverse  Bonded T1  T1  Premium DSL  Std DSL  DSL  Dialup 79
  • 81. Tech Resources Training 81
  • 86. Office.Microsoft.com Free training and demos for Office and More! 86
  • 90. Tips and Tricks Search by: • Hardware make / model number • Error number • Program name / version number • Error description • Operating system version • Key phrase 90
  • 92. ${#}
  • 93. ${#}
  • 95. ${#}