Patrick O’Keefe has been managing online communities since 2000 and is the author of Managing Online Forums, a practical guide to managing online communities and social spaces. He hosts the Community Signal podcast.
Patrick has spoken about community for CNN, Dell, FedEx, South by Southwest, Australian National University, Northwestern University and Arizona State University. He has been cited for community management expertise by the media (Entrepreneur, WebProNews, Convince & Convert, Social Media Explorer, local CBS, NBC and ABC affiliates), and in dozens of books and academic papers.