Jeannie Walters, CCXP

Greater Chicago Area United States

Customer Experience consultant, speaker, writer, trainer

Consulting / Advisory

Customer experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. Customer Experience Investigation(TM) (CXI) is a specialty. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Digital Experience Evaluation Social Media Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Work/Life Issues Online Community