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Total HR Solutions in Vietnam – Corporate Profile 2015 - L&A

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Le & Associates (L&A)
Le & Associates (L&A)

Founded in 2001, Le & Associates has proudly built up a distinctive reputation and has earned the trust of our clients that have led to our rapid development and significant success in both domestic & offshore markets.

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CORPORATE PROFILE www.l-a.com.vn The First Choice for HR Solutions
CONTENT PAGE Who we are? • Mission Statement 01 • Historical Milestones 02 • Facts & Figures 03 Why L&A? • Leadership team 04 • Our Group 06 • Our Partners 07 Why the SIBOT approach? 09 What we offer? 10 What people say about us? 19 In this profile
Mission statement OUR Vision The first choice for HR solutions OUR MISSION To maximize clients’ return on investment in people our commitment C ustomized Solutions A ligned Systems R eliable Partnerships E ffective Returns OUR CORE VALUE P rofessional R esponsible I nnovative D edicated E nduring 01www.l-a.com.vn
02www.l-a.com.vn Founded in 2001, Le & Associates has proudly built a distinct reputation and has earned the trust of our clients that has led to our rapid development and success in both domestic & international markets. HISTORICAL MILESTONES 2001 20092004 20142002 20132007 ÜÜEstablished ÜÜDeveloped Executive Search & Selection service ÜÜDeveloped Staffing & Outsourcing service ÜÜDeveloped Corporate Training & HR Consulting service ÜÜDeveloped Corporate Strategy Consulting service ÜÜOpened Rep. Office in Ha Noi ÜÜDeveloped Assessment Center for Corporate & Talent Development ÜÜIntroduced SIBOT model- Total HR turnkey solution
Facts & Figures With wide experience +14 years continued development Local & International +20 EXCELLENT PARTNERShips Succesfully ongoing +100 PROJECTS Working all over Vietnam + 8,000qualified staff Structured database +100,000 qualified candidates Training & Consulting +30,000 hours Published annually +100 informative publications Annual revenue +150% growth Annual revenue for 2013 450+ billion vnd 03www.l-a.com.vn
WHY LE & ASSOCIATES? 04www.l-a.com.vn
Pham, Thi My Le (Mrs.) Chairwoman Tran, Si Chuong (Mr.) Vice Chairman • Le is the Founder and Chairwoman of Le & Associates (L&A), leading the company to become the most respected Human Resource Solution providers in Vietnam. • Recently, Le co-founded and has been operating KingBee, a marketing-communication supplier partnering with L&A in delivery of total HR turnkey solution to many famous multinational and local brands. • Continuously since 2002, she has invested in internet industry (job boards, social network, etc.) • She was Vice Chair, Young Business Association of Ho Chi Minh City (2006- 2011); Co- founder and former Vice Chair, 2030 Business Club – Saigon Times Group (2003 – 2010). • Le acquired Bachelor of Arts in Business Administration at Open University of HCMC (1997) and in English as Valedictorian at Pedagogy University of Hue (1994). • Chuong has been a professional investment & management consultant with 20 years’ experience in Asia. He currently sits on the Member of the Advisory Council of the top 500 businesses in Viet Nam - VNR500 Club. • Before serving as Managing Director of James Riedel Associates, Inc., in Vietnam (1995 – 2005), Chuong was a Professional Staff Member of the U.S. House of Representatives Banking Committee and concurrently as a Legislative Assistant for foreign affairs and international trade. • He has been a preferred contributor and quoted widely in Vietnamese and in international media on issues of foreign direct investment, corporate governance, economic reform policy, banking, trade and the promising emerging enterprises of Vietnam. • He graduated from U.C. Berkeley School of Engineering, The London School of Economics and The Johns Hopkins University School of Advanced International Studies. LEADERSHIP TEAM 05www.l-a.com.vn
Tran, Bang Viet (Mr.) Deputy General Director Ngo, Dinh Duc (Mr.) General Director Truong, Chi DZung (Mr.) R&D Director • Viet led or key contributed in strategic and organizational changing projects for TMA Solutions, Mai Linh, Tan Tien Plastic Packaging,Tasco, Vinasoy, VinhTuong,KodaSaigon,Vinataba, etc. • BeforejoiningL&A,Viethadover10 years executive level experience in top companies with deep insights of different industries, plentiful organizational cultures/models and diversified strategies. • He has currently played the role as key leader of many business and entrepreneur associations such as JCI Vietnam, Young Businessman Association, Vietnam CEO Forum. • He has acquired master degrees in both Information Technology and Business Administration as well as international professional certificates in leadership and management consulting. • Duc is one of the critical success factors for the impressive and sustainable growth of L&A during the last 05 years with annual revenue increase of 150%. This has firmly consolidated L&A’s position of the first-ranked supplier of staffing and outsourcing services in Viet Nam, especially in production area. • Duc has personally engaged and successfully led the following consulting projects for Balanced Scorecard and Human Resources Management: Long Binh Industrial Park, South Basic Chemicals Company, Truong Hai Auto, Au A Trading, Eximbank, Hoang Long Pharmaceuticals, New York School, SEC Gia Lai, Tan Tien Plastic, Ben Thanh Trading Service, Tasco, Cat Loi Vinataba, Vinasoy,etc. • Previously, Duc managed sales for multinational and local companies in construction materials and was regarded as a pioneer of the team. • DucgainedBachelorinElectricityat HCMC Technical Pedagogy (1994) and in Business Administration at Open University of HCMC (1997). • Dzung has over 30 years’ experience contributing and managing regional and national level projects in education, technical training, e-commerce and e-government. • Dzung has successfully delivered many projects in Balanced Scorecard and Human Resources Management to L&A’s clients: Hoa Sen Group, Nguyen Kim Trading, Vicaco, Eximbank, Au A Trading Company, Truong Hai Auto, Country Factory, Tapack, etc. • Previously, he served for over 10 years in research of educational psychology and taught at Lam Dong Pedagogical School (1982- 1992) • His capabilities in research and rich background in business management software, contribute expertise to L&A and our clients, especially with change management and system optimization. • Dzung achieved Master of Business Administration at Rushmore University, Distance Learning, Cayman Islands (UK) from 2001-2003. 06www.l-a.com.vn
TOTAL HR TURNKEY SOLUTION KingBee JSC - a highly efficient integrated marketing & communication com- pany with an excellent planning and executing team – provides services to clients throughout Vietnam. Key strengths in sales and marketing are the fast-and-fit personnel staffing and KPIs-orientated outsourcing solutions with thousands of seasonal contractors in Vietnam, their own social network of 10,000+ content freelancers from social networking at www.vieclamthem.pro Saigon Polytechnic College (SPC) of recognized training quality among Associate Diploma schools in Ho Chi Minh City with a new 9000-student campus in Cu Chi and the second campus in Go Vap District of HCMC, offers education in Phar- macy, Obstetrics, Nursing, Sales and Marketing and IT. SPC is the one and only Associate Diploma schools in Vietnam that delivers a “2 + 2” Nursing program with an international university. The college’s strategic location brings about the advan- tage intake of students and provides labor to DucHoa Industrial Zone (Long An Province), Tan PhuTrung Industrial Zone and Industrial Zone of North West Cu Chi (Cu Chi District) and Trang Bang Industrial Zone (Tay Ninh Province).With the Stra- tegic Shareholder Cooperation, SPC stands out for the reality and practicum in their training while L&A has a guaranteed source of well-trained candidates at orders. and a state-of- the art ICT for project planning and man- agement support. Kingbee has been acknowledged by many multinational brands for the well-delivered cam- paigns in social/viral marketing, PR, activation and trade marketing. This cooperation helps L&A to deliver sales and marketing results in turnkey solutions to clients with confidence. OUR GROUP By strategic investment in our two group members KingBee and Saigon Polytechnic College, L&A has completed the closed supply chain of high quality labour and multi-functional operating capability, now ready to be transferred to clients in turnkey solution. 07www.l-a.com.vn
OUR STRATEGIC PARTNERS OnMarch27th,2013,L&Asignedanagreement witnessed by the Vietnamese Ambassador to the Philippines with Adamson University, one of the top Filipino universities with over 81 years of experience in training local and international undergraduate and post graduate students in different fields. L&A became the exclusive partner for student enrollment in Vietnam in nursing, pharmaceuticals, hospitality management, English. Nurses that graduated from Adamson University have been employed around the world, including Britain, the USA and the Middle East with a monthly salary of up to USD 5,000. This step is to prepare Vietnamese skilled labor force to dispatch to developed nations in the business development strategy of L & A. E xtended DISC® International, is oneofthetopthree companies in the field today, and has spread to over 50 countries, with highest annual growth rate of 50%. The Extended DISC® System has been translated into 55 languages and was used by over a million people in 2013. Recognizing 160 different behavioral styles, Extended DISC® is designed to provide decision-makers with information about individuals and their behavioral style, strengths, development areas, skills, opinions, perceptions and expectations. Since 2011, L&A has been the official authorized distributor of Extended DISC® International in Vietnam. H arrison Assessments was founded in 1990, focuses on providing the most accurate and effective assessments in the industry by dedicating a large portion of its resources to research, development and user friendly software engineering. The Harrison smart questionnaire measures 175 behavioral competencies, 6500 Job Success Formulas and a job analysis toolkit enable users to quickly and easily customize assessment criteria to accurately reflect specific job requirements. T he WageIndicator Foundation was launched in 2001 to contribute to a more transparent labour market for employees and employers. The WageIndicator collects, compares and shares, labor market information through online & offline surveys and desk research. It serves as an online library for wage information, labour laws and career advice.The WageIndicatorisassistedbyworld-renowneduniversities, trade unions and employers’ organizations and currently operates in over 70 countries. In Vietnam, L&A is proudly the national representative and contributor to the project. 08www.l-a.com.vn
OUR SIBOT APPROACH It is clear that the corporate optimal performance is impacted deeply by the following factors: : 1. Accuracy and effectiveness of the strategy 2. Fine transformation from strategic goals to strategic initiatives and action plan 3. Alignment and efficiency of organizational structures and operation management systems 4. Readiness and competence of the organization 5. Availability of motivated employees 6. Motivation of people With a great combination of industry advanced knowledge and real application experience in Vietnam, L&A proposes SIBOT as an efficient model for effective improvement of corporate operations by aligning all the individual KPIs with the business strategy, motivating innovation, trimming redundant movements and expenses and increasing productivity. You have the flexibility to use a separate module or the full set of services in SIBOT model. Whatever your choice is, we will proactively serve you in the spirit of “turnkey solution” to deliver convenience and satisfactory results. L&A’s SIBOT Service Model STRATEGY INiTIATIVE BUILDING OPERATIoN TRANSFER Improving the accuracy and effectiveness of the strategy Improving the effectiveness of organizational change Establishing and improving operational management systems TOTAL HR TURNKEY SOLUTION Practicing HR management professionally Balanced Scorecard Implementation Consulting Corporate Assessment Executive Coaching Organization (Re)structuring HRM System Establishment Operational Management Improvement Recruitment People Development Staffing & Outsourcing 09www.l-a.com.vn
WHAT WE OFFER We are proud to be the one and only agency with a ready-to-be-transferred framework to help develop your Human Resources in a turnkey solution. In case of your using a single service, our team also commits to bring about expected deliveries in the spirit of “turnkey solution”. 10www.l-a.com.vn
A | BALANCED SCORECARD IMPLEMENTATION CONSULTING Transferingknow-hows,mentoring and facilitating clients’ strategy taskforce to apply Strategy Map and Balanced Scorecard in formulating corporate strategy in order to ensure the successful and efficient transformation of the corporate strategies into management objectives and operational action plans ÜÜ Strategic Theme ÜÜ Strategy Map ÜÜ Strategic Objectives ÜÜ Strategic Measures & Targets ÜÜ Strategic Initiatives ÜÜ Balanced Scorecard DELIVERABLES STRATEGY BUILDINGInitiative OPERATION TRANSFER Planyourstrategy Develop your stra tegy Align yourorganization Test and Adapt Planyouroperati ons Monitorandlearn STEP2 STEP 1 STEP3 STEP 6 STEP4 STEP5 Financial Internal Process Learning & Growth Customer Strategy & Vision Layer 1: Organization-wide Layer 2: Support Unit Layer 2: Business Unit Layer 3: Teams and Individuals Layer 2: Department 6 steps of building and implementing a Balanced Scorecard 3-layer Balanced Scorecard cascading 11www.l-a.com.vn
B | CORPORATE ASSESSMENT C | EXECUTIVE COACHING 1. Organization Readiness: to understand the current readiness of an organization toward a specific strategic change 2. Management Team: to understand the capability of management taskforce against a specific standard/purpose 3. Individual Professional Insight: to understand characteristics, strengths, preferable placement and roles, leadership and management style, knowledge and ability of an individual Supporting executives and management teams with advanced and practical techniques and frameworks to lead the change successfully and efficiently across the organization. 1. BSC – Balanced Scorecard 2. Project Management 3. Advanced HR Management 4. Employee Involvement Enhancement 5. Innovation Management Our widely-experienced experts can join the clients’ taskforce as project managers or project facilitators to facilitate the projects efficiently. ÜÜ Organization Readiness Report ÜÜ Employee Engagement Report ÜÜ Job/Role Fit Report ÜÜ Team Report ÜÜ Leadership/Management 360o Report ÜÜ Leadership Development Plan ÜÜ Personal Development Solution DELIVERABLES STRATEGY BUILDINGInitiative OPERATION TRANSFER Nationwide Distributor of 12www.l-a.com.vn
D | ORGANIZATIONAL (RE)STRUCTURING Analyzing, designing, realizing and deploying organizational structure in order to be lean, suitable, more effective and supportive to the organization’s strategic effort. Depending on the industry, business model and specific organizational resource, strategies and cultures, a selective set of methodologies and approaches will be employed. ÜÜ Organizational structure ÜÜ Functionlities and Duties ÜÜ Job Description System ÜÜ Policies and Regulations DELIVERABLES REORGANIZATION REVIEW MISSION & VISION CORPORATE BUSINESS MODEL IMPROVEMENT COMPANY VERTICALLY BUSINESS PROCESS ANALYSIS ALIGNMENT STRATEGY STAKEHOLDERS PROCESSES ANALYZECURRENT ANALYZECURRENT ENGAGE ORGANIZATIONAL STRUCTURE CHANGE STRATEGY BUILDINGInitiative OPERATION TRANSFER REDESIGN PROCESSES & STRUCTURE IMPLEMENTATION PLAN 13www.l-a.com.vn
E | HR MANAGEMENT SYSTEM ESTABLISHMENT Supporting clients to establish Human Resource Management Systems, aligned to the corporate strategy to realize an organization’s strategic goals by improving employee’s motivation, engagement, contribution and development. ÜÜ Compensation and Benefits system ÜÜ Performance Management system ÜÜ Competency Management system DELIVERABLES Vision ObjectivesMission InitiativesValues Org Chart Policy & RegulationF&R JD Objectives Cascading Performance Management Monitoring & Control Performance Appraisal Job Evaluation Compensation & Benefits Pay structure Salary Policy Competency Assessment Competency People Development Succession Planning STRATEGY LEVEL ORGANIZATIONAL LEVEL • HR Return on Investment • HR Availability • HR Productivity EFFICIENCY OF HUMAN CAPITAL INVESTMENT STRATEGY BUILDINGInitiative OPERATION TRANSFER HR MANAGEMENT SYSTEM 14www.l-a.com.vn
F | OPERATIONAL MANAGEMENT IMPROVEMENT Co-working with our strategic partners of strong expertise in operation management to leverage both strengths in order to guide clients to achieve their full potential. World-class advanced tools such as TQM, TPM, Lean, 6 Sigma to ensure a firm methodology and smooth operation after the transfer of consulting delivery. OPERATION MANAGEMENT ENTERPRISE TIMECHALLENGE IMPROVEMENT LEANEXPENDITURE PROFIT QUALITY QUALITY CONCEPTSERVICE IMPROVEMENT RESOURCE STRATEGY INDUSTRY LEADERSHIP ENGAGE VALUE WASTE CHANGE STRATEGY BUILDINGInitiative OPERATION TRANSFER ÜÜ Optimizing operation processes ÜÜ Minimizing wastes and costs ÜÜ Boosting productivity ÜÜ Improving Overall Equipment Effectiveness (OEE) DELIVERABLES 15www.l-a.com.vn
G | RECRUITMENT ÜÜ FMCG ÜÜ Retail/ Wholesales ÜÜ Industrial Machineries ÜÜ Banking & Finance ÜÜ Hospitality OUR SERVICES ARE CONSIDERED BEST PRACTICE IN: STRATEGY BUILDINGInitiative OPERATION TRANSFER C A N D I D A T E C O M P A N Y C A N D I D A T E C O M P A N Y The Job Fit & Cultural Fit Model MATCH FITMATCH FIT ABILITIES PERSONALITY & ENERGY CHARACTERABILITIES NEEDS PERSONALITY & ENERGY CHARACTER CULTURE ÜÜ Detailed brief onposition and environmentanalysis ÜÜ Two-wayassessmentswith: • BehavioralAssessment • JobComparison • TeamAssessment • 360°Feedback ÜÜ Successionplanningfor6 months’period RETAINED EXECUTIVE SEARCH ÜÜ Fullandrapidassistancein therecruitmentofmiddle andseniorexecutivesforkey positions ÜÜ Fillseniorpositionswhichare seldomadvertised STANDARD EXECUTIVE SEARCH ÜÜ Meet the need to hire a large number of temporary and permanent employees within a shortperiodoftime ÜÜ Hugedatabase,whichcontains around 100,000 profiles in additiontoexternalsources ÜÜ Providethoroughassessments and selections based on the requirementsneeded MASS RECRUITMENT By proactive systematic search and assessment for Job Fit and Cultural Fit, we identify and recruit the best possible candidates to the specific organization. Our clients can expect consultation and regular feedback through-out the search process with the consultants’ full commitment, professionalism and resources. • Executive Needs • Directorial Needs • Management • Proprietor • Society 16www.l-a.com.vn
Applying the HR training and development model by Werner & Desimone (2006) and competency development system (Comdev), designed on the basis of William Byham’s theory by our outstanding facilitators, clients’ development planning will be streamlined and implementation will become highly effcient and practical. With our strengths in training and wide, practical experience in human resource development, we focus on programs to enhance leadership skills for management teams, effective performance for staff and state-of- the-art HR practices for corporate HR professionals. H | PEOPLE DEVELOPMENT Preferred Programs STRATEGY BUILDINGInitiative OPERATION TRANSFER In-House Training ÜÜ Strategic Planning ÜÜ Management in Practice ÜÜ Team Motivation ÜÜ Delegation & Empowerment ÜÜ Sales ÜÜ Customer Care ÜÜ Problem Solving ÜÜ Critical Thinking ÜÜ Goal Setting & Achievement Leaders’ Skills Effective SoftSkills Coaching & Workshop ÜÜ KPIs Establishment ÜÜ Competency Establishment ÜÜ Performance - Based C&B ÜÜ HR for Non - HR ÜÜ Practical Labor Code Application ÜÜ Labor Relation & Crisis Management ÜÜ Human Capital Strategy ÜÜ Talent Development & Succession Planning Advanced HRMinuse 17www.l-a.com.vn
I | STAFFING & OUTSOURCING STRATEGY BUILDINGInitiative OPERATION TRANSFER 1. Responsibilityforproduction/revenue output 2. Thefirstdomestic lisencedservice provider (*)LicenseNo.02/LĐTBXH-GPissuedbyMinistryof Labor-InvalidsandSocialAffairsonJuly11,2014 3. Advancedoperationalmanagement tools:TQM,TPM,Lean,6Sigma 4. Abilitytomeetlargeandurgentneeds nationwide > 95% Successful rate of recruitment & placement 100% Project targets/KPIs met 100% Legal compliance OUR UNIQUE FEATURES OUR COMMITMENT TO CLIENTS Clients have the flexibility to choose among the following competitive and essential services: ÜÜ Production ÜÜ Sales & Marketing ÜÜ Data entry and mining ÜÜ Warehousing ÜÜ Office administration ÜÜ FMCG ÜÜ Manufacture ÜÜ Finance & Banking ÜÜ Insurance ÜÜ Healthcare ÜÜ Electronics FUNCTIONS OF OUR FOCUS INDUSTRIES OF OUR WIDE EXPERIENCE RECRUIT & REPLACE SIGN LABOR CONTRACTS MANAGE C&B PROVIDE EMPLOYEE TRAINING MANAGE EMPLOYEE KPIS OPERATE TO ACHIEVE DAILY OUTPUTS Staff Outsourcing HR Outsourcing Payroll Outsourcing Replace C&B Department Tasks Services Full Outsourcing Service 18www.l-a.com.vn
KEY CLIENTS Manufacture ÜÜ Avery Dennison ÜÜ BlueScope Steel ÜÜ Bonfiglioli ÜÜ Glatz Paper ÜÜ Hyosung ÜÜ Huhtamaki ÜÜ Lafarge Cement ÜÜ Scancom ÜÜ Sika ÜÜ Tetra Pak ÜÜ Unigen ÜÜ Wanek Furniture Automobile ÜÜ Ford ÜÜ Honda ÜÜ Mercedes Benz ÜÜ New City Group ÜÜ Piaggio ÜÜ Suzuki ÜÜ Toyota ÜÜ Truong Hai Auto oil & gas ÜÜ BP ÜÜ Castrol BP ÜÜ Cheveron ÜÜ Linde Gas ÜÜ Nam Con Son Pipeline ÜÜ PV Drilling ÜÜ Shell ÜÜ Top Solvent ÜÜ Vilube Electronics ÜÜ Canon ÜÜ LG ÜÜ Panasonic ÜÜ Samsung ÜÜ Toshiba Trading ÜÜ AIM ÜÜ Circle K ÜÜ C.T Group ÜÜ Datacraft ÜÜ DKSH ÜÜ FPT ÜÜ Lazada ÜÜ Metro Cash & Carry ÜÜ Nguyen Kim ÜÜ Zalora FINANce ÜÜ ANZ ÜÜ Commerzbank ÜÜ Dragon Capital ÜÜ Eximbank ÜÜ HSBC ÜÜ Indochina Capital ÜÜ Maritime Bank ÜÜ Techcombank ÜÜ VIGroup ÜÜ VP bank Services ÜÜ Cheil World Wide ÜÜ Dentsu Group ÜÜ Generali ÜÜ GroupM ÜÜ Korea Life ÜÜ Lowe & Partners ÜÜ Ogilvy & Mather ÜÜ Prudential ÜÜ Thang Long Group ÜÜ Today TV ÜÜ VNG ÜÜ Vietnam Airline FMCG ÜÜ Abbott Laboratories S.A ÜÜ British American ÜÜ ICP ÜÜ Kinh Do Group ÜÜ Kimberly Clarks ÜÜ Masan Group ÜÜ Philip Morris ÜÜ SC Johnson & Son ÜÜ Unilever ÜÜ Vietnam Beverage Chemicals ÜÜ Akzo Nobel Coatings ÜÜ BASF ÜÜ Bayer Vietnam ÜÜ Dupont ÜÜ Holcim ÜÜ Jotun Paints ÜÜ Sitto ÜÜ Sumitomo ÜÜ Syngenta Pharmaceuticals ÜÜ Gedeon Richer ÜÜ Hoa Thien Phu ÜÜ SGK ÜÜ Sanofi Aventis ÜÜ United Pharma ÜÜ Zuellig Pharma Logistics ÜÜ Altus Logistic ÜÜ Damco ÜÜ DHL ÜÜ Fedex ÜÜ Geodis Wilson ÜÜ ITL ÜÜ Linfox ÜÜ Logitem ÜÜ Maersk Line F & b ÜÜ Coca Cola ÜÜ Diageo ÜÜ Jupiter Food ÜÜ Lavie ÜÜ Nestle ÜÜ Nutifood ÜÜ Pepsi Foods ÜÜ Pernod Ricard ÜÜ Sabmiller ÜÜ Suntory F&B Asia ÜÜ Vinamilk ÜÜ Vinasoy 19www.l-a.com.vn
SUCCESSFUL STORIES “L&A has been providing staffing and recruiting services to ICP since 2008. The partnership has proven to be very successful, through their commitment and flexibility, allowing us to solve a number of business problems that typically show up on very short notice. Today, we view L&A as a valued resource partner and look forward to continuing to work with the L&A team on efficient solutions to business challenges to ensure the continued growth of both L&A and ICP.” Mr. NGUYEN, NGOC ANH TUAN Vice President - Human Resources “Being distinctive from other current service providers, L&A focuses deeply on meticulously researching clients’ needs to come up with suitable solutions. We sincerely hope to continue to cooperate with L&A in our future training programs, as we are entirely confident in partnering with L&A during the developing people process. L&A will always be our leading choice.” Ms. PHAM, THI BICH NGOC Senior HR Manager “Recruiting, retaining and motivating great teams is the key to success of Generali Life Vietnam and we need great tools and partners to do this. Extended DISC® Assessment System, which is offered by L&A, is one of the best profiling tools and partner that any senior manager can use to stay ahead in today’s fast paced rapidly changing business world. L&A has provided clients a profiling system that is easy to use, effective and you can understand without needing a degree in psychology.” Ms. NGUYEN, THU THUY Head of Human Capital “Through the consultancy of L&A, the Balanced Scorecard has been implemented by TASCO to strengthen our operating culture and make it performance-based.The BSC helped us define our strategy, restructure the organization, focus on customers as well as target the internal capabilities (processes and people). We needed to put in place a management system that would help us clearly translate our vision and strategy into achievable and measurable objectives. Only when we are clear of our strategic direction and objectives, will we be in a better position to put in place plans and mechanisms that address our long term goals.” Mr. PHAM, QUANG DUNG Chairman “To maximize the return on investment in competency development for employees, we would like to focus on the most beneficial and appropriate training courses. We chose L&A as our partner in investigating and establishing training plans for our branch system in 2011. Their application of Werner & Desimone model, along with the 3-level assessment reflects truthfully mandatory skills needed for employers and employees that bring about practical benefits”. Mr. DANG, VAN DUNG HR Manager 20www.l-a.com.vn
Add 2nd Floor, 140 Nguyen Van Thu Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam Tel (84 -8) 3910 3311 Fax (84 -8) 3910 0468 Email contact@l-a.com.vn Website www.l-a.com.vn

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Total HR Solutions in Vietnam – Corporate Profile 2015 - L&A

  • 2. CONTENT PAGE Who we are? • Mission Statement 01 • Historical Milestones 02 • Facts & Figures 03 Why L&A? • Leadership team 04 • Our Group 06 • Our Partners 07 Why the SIBOT approach? 09 What we offer? 10 What people say about us? 19 In this profile
  • 3. Mission statement OUR Vision The first choice for HR solutions OUR MISSION To maximize clients’ return on investment in people our commitment C ustomized Solutions A ligned Systems R eliable Partnerships E ffective Returns OUR CORE VALUE P rofessional R esponsible I nnovative D edicated E nduring 01www.l-a.com.vn
  • 4. 02www.l-a.com.vn Founded in 2001, Le & Associates has proudly built a distinct reputation and has earned the trust of our clients that has led to our rapid development and success in both domestic & international markets. HISTORICAL MILESTONES 2001 20092004 20142002 20132007 ÜÜEstablished ÜÜDeveloped Executive Search & Selection service ÜÜDeveloped Staffing & Outsourcing service ÜÜDeveloped Corporate Training & HR Consulting service ÜÜDeveloped Corporate Strategy Consulting service ÜÜOpened Rep. Office in Ha Noi ÜÜDeveloped Assessment Center for Corporate & Talent Development ÜÜIntroduced SIBOT model- Total HR turnkey solution
  • 5. Facts & Figures With wide experience +14 years continued development Local & International +20 EXCELLENT PARTNERShips Succesfully ongoing +100 PROJECTS Working all over Vietnam + 8,000qualified staff Structured database +100,000 qualified candidates Training & Consulting +30,000 hours Published annually +100 informative publications Annual revenue +150% growth Annual revenue for 2013 450+ billion vnd 03www.l-a.com.vn
  • 6. WHY LE & ASSOCIATES? 04www.l-a.com.vn
  • 7. Pham, Thi My Le (Mrs.) Chairwoman Tran, Si Chuong (Mr.) Vice Chairman • Le is the Founder and Chairwoman of Le & Associates (L&A), leading the company to become the most respected Human Resource Solution providers in Vietnam. • Recently, Le co-founded and has been operating KingBee, a marketing-communication supplier partnering with L&A in delivery of total HR turnkey solution to many famous multinational and local brands. • Continuously since 2002, she has invested in internet industry (job boards, social network, etc.) • She was Vice Chair, Young Business Association of Ho Chi Minh City (2006- 2011); Co- founder and former Vice Chair, 2030 Business Club – Saigon Times Group (2003 – 2010). • Le acquired Bachelor of Arts in Business Administration at Open University of HCMC (1997) and in English as Valedictorian at Pedagogy University of Hue (1994). • Chuong has been a professional investment & management consultant with 20 years’ experience in Asia. He currently sits on the Member of the Advisory Council of the top 500 businesses in Viet Nam - VNR500 Club. • Before serving as Managing Director of James Riedel Associates, Inc., in Vietnam (1995 – 2005), Chuong was a Professional Staff Member of the U.S. House of Representatives Banking Committee and concurrently as a Legislative Assistant for foreign affairs and international trade. • He has been a preferred contributor and quoted widely in Vietnamese and in international media on issues of foreign direct investment, corporate governance, economic reform policy, banking, trade and the promising emerging enterprises of Vietnam. • He graduated from U.C. Berkeley School of Engineering, The London School of Economics and The Johns Hopkins University School of Advanced International Studies. LEADERSHIP TEAM 05www.l-a.com.vn
  • 8. Tran, Bang Viet (Mr.) Deputy General Director Ngo, Dinh Duc (Mr.) General Director Truong, Chi DZung (Mr.) R&D Director • Viet led or key contributed in strategic and organizational changing projects for TMA Solutions, Mai Linh, Tan Tien Plastic Packaging,Tasco, Vinasoy, VinhTuong,KodaSaigon,Vinataba, etc. • BeforejoiningL&A,Viethadover10 years executive level experience in top companies with deep insights of different industries, plentiful organizational cultures/models and diversified strategies. • He has currently played the role as key leader of many business and entrepreneur associations such as JCI Vietnam, Young Businessman Association, Vietnam CEO Forum. • He has acquired master degrees in both Information Technology and Business Administration as well as international professional certificates in leadership and management consulting. • Duc is one of the critical success factors for the impressive and sustainable growth of L&A during the last 05 years with annual revenue increase of 150%. This has firmly consolidated L&A’s position of the first-ranked supplier of staffing and outsourcing services in Viet Nam, especially in production area. • Duc has personally engaged and successfully led the following consulting projects for Balanced Scorecard and Human Resources Management: Long Binh Industrial Park, South Basic Chemicals Company, Truong Hai Auto, Au A Trading, Eximbank, Hoang Long Pharmaceuticals, New York School, SEC Gia Lai, Tan Tien Plastic, Ben Thanh Trading Service, Tasco, Cat Loi Vinataba, Vinasoy,etc. • Previously, Duc managed sales for multinational and local companies in construction materials and was regarded as a pioneer of the team. • DucgainedBachelorinElectricityat HCMC Technical Pedagogy (1994) and in Business Administration at Open University of HCMC (1997). • Dzung has over 30 years’ experience contributing and managing regional and national level projects in education, technical training, e-commerce and e-government. • Dzung has successfully delivered many projects in Balanced Scorecard and Human Resources Management to L&A’s clients: Hoa Sen Group, Nguyen Kim Trading, Vicaco, Eximbank, Au A Trading Company, Truong Hai Auto, Country Factory, Tapack, etc. • Previously, he served for over 10 years in research of educational psychology and taught at Lam Dong Pedagogical School (1982- 1992) • His capabilities in research and rich background in business management software, contribute expertise to L&A and our clients, especially with change management and system optimization. • Dzung achieved Master of Business Administration at Rushmore University, Distance Learning, Cayman Islands (UK) from 2001-2003. 06www.l-a.com.vn
  • 9. TOTAL HR TURNKEY SOLUTION KingBee JSC - a highly efficient integrated marketing & communication com- pany with an excellent planning and executing team – provides services to clients throughout Vietnam. Key strengths in sales and marketing are the fast-and-fit personnel staffing and KPIs-orientated outsourcing solutions with thousands of seasonal contractors in Vietnam, their own social network of 10,000+ content freelancers from social networking at www.vieclamthem.pro Saigon Polytechnic College (SPC) of recognized training quality among Associate Diploma schools in Ho Chi Minh City with a new 9000-student campus in Cu Chi and the second campus in Go Vap District of HCMC, offers education in Phar- macy, Obstetrics, Nursing, Sales and Marketing and IT. SPC is the one and only Associate Diploma schools in Vietnam that delivers a “2 + 2” Nursing program with an international university. The college’s strategic location brings about the advan- tage intake of students and provides labor to DucHoa Industrial Zone (Long An Province), Tan PhuTrung Industrial Zone and Industrial Zone of North West Cu Chi (Cu Chi District) and Trang Bang Industrial Zone (Tay Ninh Province).With the Stra- tegic Shareholder Cooperation, SPC stands out for the reality and practicum in their training while L&A has a guaranteed source of well-trained candidates at orders. and a state-of- the art ICT for project planning and man- agement support. Kingbee has been acknowledged by many multinational brands for the well-delivered cam- paigns in social/viral marketing, PR, activation and trade marketing. This cooperation helps L&A to deliver sales and marketing results in turnkey solutions to clients with confidence. OUR GROUP By strategic investment in our two group members KingBee and Saigon Polytechnic College, L&A has completed the closed supply chain of high quality labour and multi-functional operating capability, now ready to be transferred to clients in turnkey solution. 07www.l-a.com.vn
  • 10. OUR STRATEGIC PARTNERS OnMarch27th,2013,L&Asignedanagreement witnessed by the Vietnamese Ambassador to the Philippines with Adamson University, one of the top Filipino universities with over 81 years of experience in training local and international undergraduate and post graduate students in different fields. L&A became the exclusive partner for student enrollment in Vietnam in nursing, pharmaceuticals, hospitality management, English. Nurses that graduated from Adamson University have been employed around the world, including Britain, the USA and the Middle East with a monthly salary of up to USD 5,000. This step is to prepare Vietnamese skilled labor force to dispatch to developed nations in the business development strategy of L & A. E xtended DISC® International, is oneofthetopthree companies in the field today, and has spread to over 50 countries, with highest annual growth rate of 50%. The Extended DISC® System has been translated into 55 languages and was used by over a million people in 2013. Recognizing 160 different behavioral styles, Extended DISC® is designed to provide decision-makers with information about individuals and their behavioral style, strengths, development areas, skills, opinions, perceptions and expectations. Since 2011, L&A has been the official authorized distributor of Extended DISC® International in Vietnam. H arrison Assessments was founded in 1990, focuses on providing the most accurate and effective assessments in the industry by dedicating a large portion of its resources to research, development and user friendly software engineering. The Harrison smart questionnaire measures 175 behavioral competencies, 6500 Job Success Formulas and a job analysis toolkit enable users to quickly and easily customize assessment criteria to accurately reflect specific job requirements. T he WageIndicator Foundation was launched in 2001 to contribute to a more transparent labour market for employees and employers. The WageIndicator collects, compares and shares, labor market information through online & offline surveys and desk research. It serves as an online library for wage information, labour laws and career advice.The WageIndicatorisassistedbyworld-renowneduniversities, trade unions and employers’ organizations and currently operates in over 70 countries. In Vietnam, L&A is proudly the national representative and contributor to the project. 08www.l-a.com.vn
  • 11. OUR SIBOT APPROACH It is clear that the corporate optimal performance is impacted deeply by the following factors: : 1. Accuracy and effectiveness of the strategy 2. Fine transformation from strategic goals to strategic initiatives and action plan 3. Alignment and efficiency of organizational structures and operation management systems 4. Readiness and competence of the organization 5. Availability of motivated employees 6. Motivation of people With a great combination of industry advanced knowledge and real application experience in Vietnam, L&A proposes SIBOT as an efficient model for effective improvement of corporate operations by aligning all the individual KPIs with the business strategy, motivating innovation, trimming redundant movements and expenses and increasing productivity. You have the flexibility to use a separate module or the full set of services in SIBOT model. Whatever your choice is, we will proactively serve you in the spirit of “turnkey solution” to deliver convenience and satisfactory results. L&A’s SIBOT Service Model STRATEGY INiTIATIVE BUILDING OPERATIoN TRANSFER Improving the accuracy and effectiveness of the strategy Improving the effectiveness of organizational change Establishing and improving operational management systems TOTAL HR TURNKEY SOLUTION Practicing HR management professionally Balanced Scorecard Implementation Consulting Corporate Assessment Executive Coaching Organization (Re)structuring HRM System Establishment Operational Management Improvement Recruitment People Development Staffing & Outsourcing 09www.l-a.com.vn
  • 12. WHAT WE OFFER We are proud to be the one and only agency with a ready-to-be-transferred framework to help develop your Human Resources in a turnkey solution. In case of your using a single service, our team also commits to bring about expected deliveries in the spirit of “turnkey solution”. 10www.l-a.com.vn
  • 13. A | BALANCED SCORECARD IMPLEMENTATION CONSULTING Transferingknow-hows,mentoring and facilitating clients’ strategy taskforce to apply Strategy Map and Balanced Scorecard in formulating corporate strategy in order to ensure the successful and efficient transformation of the corporate strategies into management objectives and operational action plans ÜÜ Strategic Theme ÜÜ Strategy Map ÜÜ Strategic Objectives ÜÜ Strategic Measures & Targets ÜÜ Strategic Initiatives ÜÜ Balanced Scorecard DELIVERABLES STRATEGY BUILDINGInitiative OPERATION TRANSFER Planyourstrategy Develop your stra tegy Align yourorganization Test and Adapt Planyouroperati ons Monitorandlearn STEP2 STEP 1 STEP3 STEP 6 STEP4 STEP5 Financial Internal Process Learning & Growth Customer Strategy & Vision Layer 1: Organization-wide Layer 2: Support Unit Layer 2: Business Unit Layer 3: Teams and Individuals Layer 2: Department 6 steps of building and implementing a Balanced Scorecard 3-layer Balanced Scorecard cascading 11www.l-a.com.vn
  • 14. B | CORPORATE ASSESSMENT C | EXECUTIVE COACHING 1. Organization Readiness: to understand the current readiness of an organization toward a specific strategic change 2. Management Team: to understand the capability of management taskforce against a specific standard/purpose 3. Individual Professional Insight: to understand characteristics, strengths, preferable placement and roles, leadership and management style, knowledge and ability of an individual Supporting executives and management teams with advanced and practical techniques and frameworks to lead the change successfully and efficiently across the organization. 1. BSC – Balanced Scorecard 2. Project Management 3. Advanced HR Management 4. Employee Involvement Enhancement 5. Innovation Management Our widely-experienced experts can join the clients’ taskforce as project managers or project facilitators to facilitate the projects efficiently. ÜÜ Organization Readiness Report ÜÜ Employee Engagement Report ÜÜ Job/Role Fit Report ÜÜ Team Report ÜÜ Leadership/Management 360o Report ÜÜ Leadership Development Plan ÜÜ Personal Development Solution DELIVERABLES STRATEGY BUILDINGInitiative OPERATION TRANSFER Nationwide Distributor of 12www.l-a.com.vn
  • 15. D | ORGANIZATIONAL (RE)STRUCTURING Analyzing, designing, realizing and deploying organizational structure in order to be lean, suitable, more effective and supportive to the organization’s strategic effort. Depending on the industry, business model and specific organizational resource, strategies and cultures, a selective set of methodologies and approaches will be employed. ÜÜ Organizational structure ÜÜ Functionlities and Duties ÜÜ Job Description System ÜÜ Policies and Regulations DELIVERABLES REORGANIZATION REVIEW MISSION & VISION CORPORATE BUSINESS MODEL IMPROVEMENT COMPANY VERTICALLY BUSINESS PROCESS ANALYSIS ALIGNMENT STRATEGY STAKEHOLDERS PROCESSES ANALYZECURRENT ANALYZECURRENT ENGAGE ORGANIZATIONAL STRUCTURE CHANGE STRATEGY BUILDINGInitiative OPERATION TRANSFER REDESIGN PROCESSES & STRUCTURE IMPLEMENTATION PLAN 13www.l-a.com.vn
  • 16. E | HR MANAGEMENT SYSTEM ESTABLISHMENT Supporting clients to establish Human Resource Management Systems, aligned to the corporate strategy to realize an organization’s strategic goals by improving employee’s motivation, engagement, contribution and development. ÜÜ Compensation and Benefits system ÜÜ Performance Management system ÜÜ Competency Management system DELIVERABLES Vision ObjectivesMission InitiativesValues Org Chart Policy & RegulationF&R JD Objectives Cascading Performance Management Monitoring & Control Performance Appraisal Job Evaluation Compensation & Benefits Pay structure Salary Policy Competency Assessment Competency People Development Succession Planning STRATEGY LEVEL ORGANIZATIONAL LEVEL • HR Return on Investment • HR Availability • HR Productivity EFFICIENCY OF HUMAN CAPITAL INVESTMENT STRATEGY BUILDINGInitiative OPERATION TRANSFER HR MANAGEMENT SYSTEM 14www.l-a.com.vn
  • 17. F | OPERATIONAL MANAGEMENT IMPROVEMENT Co-working with our strategic partners of strong expertise in operation management to leverage both strengths in order to guide clients to achieve their full potential. World-class advanced tools such as TQM, TPM, Lean, 6 Sigma to ensure a firm methodology and smooth operation after the transfer of consulting delivery. OPERATION MANAGEMENT ENTERPRISE TIMECHALLENGE IMPROVEMENT LEANEXPENDITURE PROFIT QUALITY QUALITY CONCEPTSERVICE IMPROVEMENT RESOURCE STRATEGY INDUSTRY LEADERSHIP ENGAGE VALUE WASTE CHANGE STRATEGY BUILDINGInitiative OPERATION TRANSFER ÜÜ Optimizing operation processes ÜÜ Minimizing wastes and costs ÜÜ Boosting productivity ÜÜ Improving Overall Equipment Effectiveness (OEE) DELIVERABLES 15www.l-a.com.vn
  • 18. G | RECRUITMENT ÜÜ FMCG ÜÜ Retail/ Wholesales ÜÜ Industrial Machineries ÜÜ Banking & Finance ÜÜ Hospitality OUR SERVICES ARE CONSIDERED BEST PRACTICE IN: STRATEGY BUILDINGInitiative OPERATION TRANSFER C A N D I D A T E C O M P A N Y C A N D I D A T E C O M P A N Y The Job Fit & Cultural Fit Model MATCH FITMATCH FIT ABILITIES PERSONALITY & ENERGY CHARACTERABILITIES NEEDS PERSONALITY & ENERGY CHARACTER CULTURE ÜÜ Detailed brief onposition and environmentanalysis ÜÜ Two-wayassessmentswith: • BehavioralAssessment • JobComparison • TeamAssessment • 360°Feedback ÜÜ Successionplanningfor6 months’period RETAINED EXECUTIVE SEARCH ÜÜ Fullandrapidassistancein therecruitmentofmiddle andseniorexecutivesforkey positions ÜÜ Fillseniorpositionswhichare seldomadvertised STANDARD EXECUTIVE SEARCH ÜÜ Meet the need to hire a large number of temporary and permanent employees within a shortperiodoftime ÜÜ Hugedatabase,whichcontains around 100,000 profiles in additiontoexternalsources ÜÜ Providethoroughassessments and selections based on the requirementsneeded MASS RECRUITMENT By proactive systematic search and assessment for Job Fit and Cultural Fit, we identify and recruit the best possible candidates to the specific organization. Our clients can expect consultation and regular feedback through-out the search process with the consultants’ full commitment, professionalism and resources. • Executive Needs • Directorial Needs • Management • Proprietor • Society 16www.l-a.com.vn
  • 19. Applying the HR training and development model by Werner & Desimone (2006) and competency development system (Comdev), designed on the basis of William Byham’s theory by our outstanding facilitators, clients’ development planning will be streamlined and implementation will become highly effcient and practical. With our strengths in training and wide, practical experience in human resource development, we focus on programs to enhance leadership skills for management teams, effective performance for staff and state-of- the-art HR practices for corporate HR professionals. H | PEOPLE DEVELOPMENT Preferred Programs STRATEGY BUILDINGInitiative OPERATION TRANSFER In-House Training ÜÜ Strategic Planning ÜÜ Management in Practice ÜÜ Team Motivation ÜÜ Delegation & Empowerment ÜÜ Sales ÜÜ Customer Care ÜÜ Problem Solving ÜÜ Critical Thinking ÜÜ Goal Setting & Achievement Leaders’ Skills Effective SoftSkills Coaching & Workshop ÜÜ KPIs Establishment ÜÜ Competency Establishment ÜÜ Performance - Based C&B ÜÜ HR for Non - HR ÜÜ Practical Labor Code Application ÜÜ Labor Relation & Crisis Management ÜÜ Human Capital Strategy ÜÜ Talent Development & Succession Planning Advanced HRMinuse 17www.l-a.com.vn
  • 20. I | STAFFING & OUTSOURCING STRATEGY BUILDINGInitiative OPERATION TRANSFER 1. Responsibilityforproduction/revenue output 2. Thefirstdomestic lisencedservice provider (*)LicenseNo.02/LĐTBXH-GPissuedbyMinistryof Labor-InvalidsandSocialAffairsonJuly11,2014 3. Advancedoperationalmanagement tools:TQM,TPM,Lean,6Sigma 4. Abilitytomeetlargeandurgentneeds nationwide > 95% Successful rate of recruitment & placement 100% Project targets/KPIs met 100% Legal compliance OUR UNIQUE FEATURES OUR COMMITMENT TO CLIENTS Clients have the flexibility to choose among the following competitive and essential services: ÜÜ Production ÜÜ Sales & Marketing ÜÜ Data entry and mining ÜÜ Warehousing ÜÜ Office administration ÜÜ FMCG ÜÜ Manufacture ÜÜ Finance & Banking ÜÜ Insurance ÜÜ Healthcare ÜÜ Electronics FUNCTIONS OF OUR FOCUS INDUSTRIES OF OUR WIDE EXPERIENCE RECRUIT & REPLACE SIGN LABOR CONTRACTS MANAGE C&B PROVIDE EMPLOYEE TRAINING MANAGE EMPLOYEE KPIS OPERATE TO ACHIEVE DAILY OUTPUTS Staff Outsourcing HR Outsourcing Payroll Outsourcing Replace C&B Department Tasks Services Full Outsourcing Service 18www.l-a.com.vn
  • 21. KEY CLIENTS Manufacture ÜÜ Avery Dennison ÜÜ BlueScope Steel ÜÜ Bonfiglioli ÜÜ Glatz Paper ÜÜ Hyosung ÜÜ Huhtamaki ÜÜ Lafarge Cement ÜÜ Scancom ÜÜ Sika ÜÜ Tetra Pak ÜÜ Unigen ÜÜ Wanek Furniture Automobile ÜÜ Ford ÜÜ Honda ÜÜ Mercedes Benz ÜÜ New City Group ÜÜ Piaggio ÜÜ Suzuki ÜÜ Toyota ÜÜ Truong Hai Auto oil & gas ÜÜ BP ÜÜ Castrol BP ÜÜ Cheveron ÜÜ Linde Gas ÜÜ Nam Con Son Pipeline ÜÜ PV Drilling ÜÜ Shell ÜÜ Top Solvent ÜÜ Vilube Electronics ÜÜ Canon ÜÜ LG ÜÜ Panasonic ÜÜ Samsung ÜÜ Toshiba Trading ÜÜ AIM ÜÜ Circle K ÜÜ C.T Group ÜÜ Datacraft ÜÜ DKSH ÜÜ FPT ÜÜ Lazada ÜÜ Metro Cash & Carry ÜÜ Nguyen Kim ÜÜ Zalora FINANce ÜÜ ANZ ÜÜ Commerzbank ÜÜ Dragon Capital ÜÜ Eximbank ÜÜ HSBC ÜÜ Indochina Capital ÜÜ Maritime Bank ÜÜ Techcombank ÜÜ VIGroup ÜÜ VP bank Services ÜÜ Cheil World Wide ÜÜ Dentsu Group ÜÜ Generali ÜÜ GroupM ÜÜ Korea Life ÜÜ Lowe & Partners ÜÜ Ogilvy & Mather ÜÜ Prudential ÜÜ Thang Long Group ÜÜ Today TV ÜÜ VNG ÜÜ Vietnam Airline FMCG ÜÜ Abbott Laboratories S.A ÜÜ British American ÜÜ ICP ÜÜ Kinh Do Group ÜÜ Kimberly Clarks ÜÜ Masan Group ÜÜ Philip Morris ÜÜ SC Johnson & Son ÜÜ Unilever ÜÜ Vietnam Beverage Chemicals ÜÜ Akzo Nobel Coatings ÜÜ BASF ÜÜ Bayer Vietnam ÜÜ Dupont ÜÜ Holcim ÜÜ Jotun Paints ÜÜ Sitto ÜÜ Sumitomo ÜÜ Syngenta Pharmaceuticals ÜÜ Gedeon Richer ÜÜ Hoa Thien Phu ÜÜ SGK ÜÜ Sanofi Aventis ÜÜ United Pharma ÜÜ Zuellig Pharma Logistics ÜÜ Altus Logistic ÜÜ Damco ÜÜ DHL ÜÜ Fedex ÜÜ Geodis Wilson ÜÜ ITL ÜÜ Linfox ÜÜ Logitem ÜÜ Maersk Line F & b ÜÜ Coca Cola ÜÜ Diageo ÜÜ Jupiter Food ÜÜ Lavie ÜÜ Nestle ÜÜ Nutifood ÜÜ Pepsi Foods ÜÜ Pernod Ricard ÜÜ Sabmiller ÜÜ Suntory F&B Asia ÜÜ Vinamilk ÜÜ Vinasoy 19www.l-a.com.vn
  • 22. SUCCESSFUL STORIES “L&A has been providing staffing and recruiting services to ICP since 2008. The partnership has proven to be very successful, through their commitment and flexibility, allowing us to solve a number of business problems that typically show up on very short notice. Today, we view L&A as a valued resource partner and look forward to continuing to work with the L&A team on efficient solutions to business challenges to ensure the continued growth of both L&A and ICP.” Mr. NGUYEN, NGOC ANH TUAN Vice President - Human Resources “Being distinctive from other current service providers, L&A focuses deeply on meticulously researching clients’ needs to come up with suitable solutions. We sincerely hope to continue to cooperate with L&A in our future training programs, as we are entirely confident in partnering with L&A during the developing people process. L&A will always be our leading choice.” Ms. PHAM, THI BICH NGOC Senior HR Manager “Recruiting, retaining and motivating great teams is the key to success of Generali Life Vietnam and we need great tools and partners to do this. Extended DISC® Assessment System, which is offered by L&A, is one of the best profiling tools and partner that any senior manager can use to stay ahead in today’s fast paced rapidly changing business world. L&A has provided clients a profiling system that is easy to use, effective and you can understand without needing a degree in psychology.” Ms. NGUYEN, THU THUY Head of Human Capital “Through the consultancy of L&A, the Balanced Scorecard has been implemented by TASCO to strengthen our operating culture and make it performance-based.The BSC helped us define our strategy, restructure the organization, focus on customers as well as target the internal capabilities (processes and people). We needed to put in place a management system that would help us clearly translate our vision and strategy into achievable and measurable objectives. Only when we are clear of our strategic direction and objectives, will we be in a better position to put in place plans and mechanisms that address our long term goals.” Mr. PHAM, QUANG DUNG Chairman “To maximize the return on investment in competency development for employees, we would like to focus on the most beneficial and appropriate training courses. We chose L&A as our partner in investigating and establishing training plans for our branch system in 2011. Their application of Werner & Desimone model, along with the 3-level assessment reflects truthfully mandatory skills needed for employers and employees that bring about practical benefits”. Mr. DANG, VAN DUNG HR Manager 20www.l-a.com.vn
  • 23. Add 2nd Floor, 140 Nguyen Van Thu Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam Tel (84 -8) 3910 3311 Fax (84 -8) 3910 0468 Email contact@l-a.com.vn Website www.l-a.com.vn