This document discusses the differences between a troubleshooting approach to continuous improvement versus a more systematic approach focused on striving towards target conditions. It argues that while troubleshooting is necessary to address abnormalities, it is not a sustainable approach on its own. A better approach is to establish a target condition and take iterative steps through testing to reach that condition. This involves understanding the current state and direction of improvement rather than just reacting to problems. Managers can help reinforce this mindset by asking employees about their targets and progress rather than just what problems they have addressed.