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Knowledge management

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paiils111
paiils111

"Presentation on An Introduction to Knowledge Management These PDF's are available for all VEDA students for free on www.veda-edu.com"

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Knowledge Management An Introduction
Agenda  What is knowledge?  What is knowledge management?  Essential components of KM programmes  Knowledge management approaches
Data, Information, Knowledge  Data – raw facts; numbers  Information – data in context; readily captured in documents and databases  Knowledge – information plus experience to act upon
Intellectual Assets  Social capital – relationships with customers, employees, business partners and external experts  Structural capital – patents; brand names; systems and processes; management philosophy  Human capital – education; experience; skills; attitudes
Explicit and Tacit Knowledge  Explicit knowledge – what is recorded; easily identified, articulated, shared and employed  Tacit knowledge – personal; wisdom and experience; context-specific; more difficult to extract and codify
Further Attributes of Knowledge  Know-how  Know-why  Know-what  Know-who  Know-where  Know-when
Organisational vs Individual Knowledge  Two issues:  Corporate knowledge owned by individuals  Knowledge resides in silos
“Management” of Knowledge  Knowledge management is an integrated systematic approach to identifying, managing and sharing all of an enterprise’s information assets, including databases, documents, policies, and procedures, as well as previously unarticulated expertise and experience held by individual workers. Fundamentally it is about making the collective information and experience of an enterprise available to individual worker.
Components of KM Programmes  People – communities and networks  Processes – knowledge-enabled  Technology – collaboration, knowledge leverage tools  Content – best practices, internal and external intelligence
Activities of Managing Knowledge  Create  Discover  Capture  Distil  Validate  Share  Adapt  Adopt  Transfer  Apply
Knowledge Management Approaches  Self-service – intranet portals; yellow pages; people finder  Networks and Community of Practice – knowledge sharing; learning communities  Facilitated transfer – internal consultants; dedicated facilitators; known experts
Sustainable Knowledge Management  Unconscious incompetence  Conscious incompetence  Conscious competence  Unconscious competence

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Knowledge management

  • 2. Agenda  What is knowledge?  What is knowledge management?  Essential components of KM programmes  Knowledge management approaches
  • 3. Data, Information, Knowledge  Data – raw facts; numbers  Information – data in context; readily captured in documents and databases  Knowledge – information plus experience to act upon
  • 4. Intellectual Assets  Social capital – relationships with customers, employees, business partners and external experts  Structural capital – patents; brand names; systems and processes; management philosophy  Human capital – education; experience; skills; attitudes
  • 5. Explicit and Tacit Knowledge  Explicit knowledge – what is recorded; easily identified, articulated, shared and employed  Tacit knowledge – personal; wisdom and experience; context-specific; more difficult to extract and codify
  • 6. Further Attributes of Knowledge  Know-how  Know-why  Know-what  Know-who  Know-where  Know-when
  • 7. Organisational vs Individual Knowledge  Two issues:  Corporate knowledge owned by individuals  Knowledge resides in silos
  • 8. “Management” of Knowledge  Knowledge management is an integrated systematic approach to identifying, managing and sharing all of an enterprise’s information assets, including databases, documents, policies, and procedures, as well as previously unarticulated expertise and experience held by individual workers. Fundamentally it is about making the collective information and experience of an enterprise available to individual worker.
  • 9. Components of KM Programmes  People – communities and networks  Processes – knowledge-enabled  Technology – collaboration, knowledge leverage tools  Content – best practices, internal and external intelligence
  • 10. Activities of Managing Knowledge  Create  Discover  Capture  Distil  Validate  Share  Adapt  Adopt  Transfer  Apply
  • 11. Knowledge Management Approaches  Self-service – intranet portals; yellow pages; people finder  Networks and Community of Practice – knowledge sharing; learning communities  Facilitated transfer – internal consultants; dedicated facilitators; known experts
  • 12. Sustainable Knowledge Management  Unconscious incompetence  Conscious incompetence  Conscious competence  Unconscious competence