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phoebe cv one

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phoebe muli

This curriculum vitae summarizes Phoebe Muli's qualifications and experience. She has over 10 years of experience in marketing, customer service, and business management roles. Her most recent role was at Standard Chartered Bank from 2008 to 2014 where she was responsible for developing business plans, sales strategies, and managing customer accounts. She holds an MBA in Strategic Management and Marketing from the University of Nairobi and is seeking a new role where she can apply her skills and experience.

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CURRICULUM VITAE PHOEBE MULI Date of Birth: 13/6/1983 P.O Box 101530-00101Nairobi, Kenya Cellphone: +254723742223 Email: peckyke@yahoo.com CAREER AND PERSONALOBJECTIVE As a quality-driven professional with qualifications and knowledge in the Sales &/ Marketing, CustomerService, Operationsand Public relations industry, I am highly-skilled in fast-paced environments, able to quickly evaluate and react to constantly changing situations, and drive teams to provide superior results. My expertise has allowed me to identify, plan, and deliver initiatives that increased profits while simultaneously reducing costs. KEY COMPETENCE  Sales and negotiation skills to prospectand close business.  Leadership and management Skills  Excellent customer service skills  Sharp networking and negotiation skills  Ability to work independently  Ability to adapt in any environment and can work in shifts.  Analytical and time management skills.  Ability to work under minimal supervision.  Excellent work ethic and ability to work well in a team.  Self Motivated and result oriented  Credit and financial analysis skills to be able to make preliminary judgment on customer credit worthiness  Handle customer relations  Interpersonal skills to create and maintain relevant business networks ACHIEVEMENTS  Responsible for developing new markets while strengthening new ones.  Interned at strategic Marketers where my track record of exceeding targets remains noted.  Successfully created Business Plans , assessed Markets trends, negotiated terms and closed deals  Monitored customer relations in order to meet excellent standards in service delivery by resolving conflict.
 Acquired training in marketing, customer service, leading teams effectively. .  Actively engaged the customers through activations and presentations to promote the company and foster good relations.  Knowledge and effective application of all relevant banking policies processes.Procedures and guidelines to consistently achieve compliance standards  Relationship Management skills to effectively perform Account Management tasks in a manner that consistently achieved high quality standards. . WORK EXPERIENCE Nov 2008- To 2014:Standard Chartered Bank Position:Marketing/Executive/CustomerService Duties:  Developing a business plan and sales strategy for the market that ensured attainment of company sales goals and profitability.  Responsible for the performance and development of the account executives.  Preparing action plans by individuals as well as by team for the effective search of sales leads and prospects.  Initiating and coordinated development of action plans to penetrate new markets.  Assisting in the development and implementation of marketing plans as needed.  Conducting one-on-one review with all account executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of account executive’s sales and activity performance.  Providing timely feedback to senior management regarding performance.  Providing timely, accurate, competitive pricing on all completed prospectapplications submitted for pricing
and approval, while striving to maintain maximum profit margin.  Maintaining accurate records of all pricings, sales, and activity reports submitted by account executives.  Creating and conducts proposalpresentations.  Assisting account executives in preparation of proposals and presentations.  Controlling expenses to meet budget guidelines.  Adhering to all company policies, procedures and business ethics codes and ensured that they were communicated and implemented within the team.  Recruiting, inducting and training account executives based on criteria agreed upon by senior management. Jan 2008-0ct 2008: East African Portland Company Position: AssistantMarketing & CustomerService Manager Duties:  Performed accounts relationship management activitiesNetworked to effectively leverage on relationships that enhanced customer acquisition and retention. Recruited staff which included creating and developing job descriptions, providing supportin preparing advertisements, screening application forms, short-listing the candidates, interviewing and selecting them.  Created and maintained relevant business networks and effectively communicated with and managed customer expectations (internal & external), and other stakeholders who impact performance.  Made preliminary judgment on customer credit worthiness.  Addressed operations issues and concerns in calm and quite manner Administered payroll system and maintaining staff related records, ensuring that department managers receive an accurate and timely assistance in responseto particular queries related to HR policies or other aspects of employment legislation.  Monitored customer relations in order to meet excellent standards in service delivery by solving conflicts procedures.  Planned and delivered training occasionally, including induction programs for new hires.
Jan 2007 - Dec 2007: Magadi Soda Position: CustomerService Executive/Marketing Assistant Duties:  Provided and supported customerservice e.g. training, follow up calls and marketing.  Handled customer relations  Promoted and protected the company’s operations with minimum supervision.  Actively engaged customer and industry stakeholders. Prepared daily and monthly report  Made sure that all files and documents were up to date and accurate and used propermail, package and message handling procedures.  Monitored customer relations in order to meet excellent standards in service delivery by resolving conflict Developed a good understanding of the business and interpreted figures key in financial well being of the company  Investigated and responded to all customers enquiries promptly  Accepted and connect all incoming telephone calls to the appropriate extension according to agreed standards of service and relay telephone messages and fax messages.  Received all visitors and put them in contactwith the personrequired, in line with agreed standards of service.  Handled and resolved customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.  Any other duty that may be assigned from time to time. EDUCATIONAL BACKGROUND Jun 2010 - Aug 2012: University of Nairobi Masters in Business Administration (Strategic Management&Marketing) Mar 2009 - Jun 2009: Nairobi Institute of Business Studies Public Relations Jan 1997-Dec 2004: Egerton University BachelorofScience
Jan 1992- Nov 1995:Kilungu High School Kenya Certificate ofSecondaryEducation AVAILABILITY  Available upon a one week notice period. EXPECTED SALARY Open to negotiation. REFEREES Evans Munyori Human Resources Manager Standard chartered Bank PO Box 30003-01000 Tel 0722 575485/3293900 Mrs. RoseMutoko Human Resources Manager Car and General (k) ltd P O. Box20001-00200 citysq. Tel 0722 719148/020 6943000 Karen K. Nginda Deputy Commissioner Research& CorporatePlanning Kenya Revenue Authority P. O .Box 48240-00100 Tel 20-2215750/0722 789096

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phoebe cv one

  • 1. CURRICULUM VITAE PHOEBE MULI Date of Birth: 13/6/1983 P.O Box 101530-00101Nairobi, Kenya Cellphone: +254723742223 Email: peckyke@yahoo.com CAREER AND PERSONALOBJECTIVE As a quality-driven professional with qualifications and knowledge in the Sales &/ Marketing, CustomerService, Operationsand Public relations industry, I am highly-skilled in fast-paced environments, able to quickly evaluate and react to constantly changing situations, and drive teams to provide superior results. My expertise has allowed me to identify, plan, and deliver initiatives that increased profits while simultaneously reducing costs. KEY COMPETENCE  Sales and negotiation skills to prospectand close business.  Leadership and management Skills  Excellent customer service skills  Sharp networking and negotiation skills  Ability to work independently  Ability to adapt in any environment and can work in shifts.  Analytical and time management skills.  Ability to work under minimal supervision.  Excellent work ethic and ability to work well in a team.  Self Motivated and result oriented  Credit and financial analysis skills to be able to make preliminary judgment on customer credit worthiness  Handle customer relations  Interpersonal skills to create and maintain relevant business networks ACHIEVEMENTS  Responsible for developing new markets while strengthening new ones.  Interned at strategic Marketers where my track record of exceeding targets remains noted.  Successfully created Business Plans , assessed Markets trends, negotiated terms and closed deals  Monitored customer relations in order to meet excellent standards in service delivery by resolving conflict.
  • 2.  Acquired training in marketing, customer service, leading teams effectively. .  Actively engaged the customers through activations and presentations to promote the company and foster good relations.  Knowledge and effective application of all relevant banking policies processes.Procedures and guidelines to consistently achieve compliance standards  Relationship Management skills to effectively perform Account Management tasks in a manner that consistently achieved high quality standards. . WORK EXPERIENCE Nov 2008- To 2014:Standard Chartered Bank Position:Marketing/Executive/CustomerService Duties:  Developing a business plan and sales strategy for the market that ensured attainment of company sales goals and profitability.  Responsible for the performance and development of the account executives.  Preparing action plans by individuals as well as by team for the effective search of sales leads and prospects.  Initiating and coordinated development of action plans to penetrate new markets.  Assisting in the development and implementation of marketing plans as needed.  Conducting one-on-one review with all account executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of account executive’s sales and activity performance.  Providing timely feedback to senior management regarding performance.  Providing timely, accurate, competitive pricing on all completed prospectapplications submitted for pricing
  • 3. and approval, while striving to maintain maximum profit margin.  Maintaining accurate records of all pricings, sales, and activity reports submitted by account executives.  Creating and conducts proposalpresentations.  Assisting account executives in preparation of proposals and presentations.  Controlling expenses to meet budget guidelines.  Adhering to all company policies, procedures and business ethics codes and ensured that they were communicated and implemented within the team.  Recruiting, inducting and training account executives based on criteria agreed upon by senior management. Jan 2008-0ct 2008: East African Portland Company Position: AssistantMarketing & CustomerService Manager Duties:  Performed accounts relationship management activitiesNetworked to effectively leverage on relationships that enhanced customer acquisition and retention. Recruited staff which included creating and developing job descriptions, providing supportin preparing advertisements, screening application forms, short-listing the candidates, interviewing and selecting them.  Created and maintained relevant business networks and effectively communicated with and managed customer expectations (internal & external), and other stakeholders who impact performance.  Made preliminary judgment on customer credit worthiness.  Addressed operations issues and concerns in calm and quite manner Administered payroll system and maintaining staff related records, ensuring that department managers receive an accurate and timely assistance in responseto particular queries related to HR policies or other aspects of employment legislation.  Monitored customer relations in order to meet excellent standards in service delivery by solving conflicts procedures.  Planned and delivered training occasionally, including induction programs for new hires.
  • 4. Jan 2007 - Dec 2007: Magadi Soda Position: CustomerService Executive/Marketing Assistant Duties:  Provided and supported customerservice e.g. training, follow up calls and marketing.  Handled customer relations  Promoted and protected the company’s operations with minimum supervision.  Actively engaged customer and industry stakeholders. Prepared daily and monthly report  Made sure that all files and documents were up to date and accurate and used propermail, package and message handling procedures.  Monitored customer relations in order to meet excellent standards in service delivery by resolving conflict Developed a good understanding of the business and interpreted figures key in financial well being of the company  Investigated and responded to all customers enquiries promptly  Accepted and connect all incoming telephone calls to the appropriate extension according to agreed standards of service and relay telephone messages and fax messages.  Received all visitors and put them in contactwith the personrequired, in line with agreed standards of service.  Handled and resolved customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.  Any other duty that may be assigned from time to time. EDUCATIONAL BACKGROUND Jun 2010 - Aug 2012: University of Nairobi Masters in Business Administration (Strategic Management&Marketing) Mar 2009 - Jun 2009: Nairobi Institute of Business Studies Public Relations Jan 1997-Dec 2004: Egerton University BachelorofScience
  • 5. Jan 1992- Nov 1995:Kilungu High School Kenya Certificate ofSecondaryEducation AVAILABILITY  Available upon a one week notice period. EXPECTED SALARY Open to negotiation. REFEREES Evans Munyori Human Resources Manager Standard chartered Bank PO Box 30003-01000 Tel 0722 575485/3293900 Mrs. RoseMutoko Human Resources Manager Car and General (k) ltd P O. Box20001-00200 citysq. Tel 0722 719148/020 6943000 Karen K. Nginda Deputy Commissioner Research& CorporatePlanning Kenya Revenue Authority P. O .Box 48240-00100 Tel 20-2215750/0722 789096